Hello
My Gaming ID: [protected]
I am a regular bettor on 1xbet. Althrough I am a regular bettor but my living expense depends on from other sources. My financial support comes from my salary and I maintain a strict policy to not use excess of my fund for betting. From the date of creation of my account to till now I have maintained this. But on July 6th 2024 my account has been Disabled/banned without any reason or I havent received any warning for closure of my account. I then contacted with Customer support and there I was told to contact with "[protected]@1xbet-team.com" with supporting documents. My Issue No: #[protected]
On this issue I was told to unblock my account I must send a medical certificate that states I dont have gambling addiction from a Psychiatrist!
THIS IS WRONG. WHY I NEED TO GIVE YOU MY MEDICAL DOCUMENTS? AM I ADDICTED?
I need to know from where 1xbet found I have gambling addiction? Did I asked for closing my account or Did I made some unusal activities on 1xbet that made this closing or did someone complained against my account? I need to know.
In Bangladesh no psychiatrist will give the medical certificate with a stamp for gambling addiction legally unless they have court order. Do I need to go to the court mentioning your company needs Gambling certificate to unblock my account?
I want 1xbet will investigate this how my account got banned/blocked and after investigation 1xbet will unblock my ID as it was before.
Thank You
Desired outcome: Reactivated my account as it was before
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I have completed my session with the therapist which doesn't needed actually and I have sent my details with proof from my registered email 5 days ago.But I haven't got response from your end.
This complaint has been resolved automatically due to user's inactivity.
You're certainly not backing down, and you've made your point loud and clear to 1XBet. Your approach is sharp — questioning their logic and demanding answers. Hopefully, they’ll realize you’re not one to mess with and sort out this mess quickly. Keep pushing for that resolution!