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1xBet review: Deactivated/banned account 1

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3:07 am EDT
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Hello
My Gaming ID: [protected]
I am a regular bettor on 1xbet. Althrough I am a regular bettor but my living expense depends on from other sources. My financial support comes from my salary and I maintain a strict policy to not use excess of my fund for betting. From the date of creation of my account to till now I have maintained this. But on July 6th 2024 my account has been Disabled/banned without any reason or I havent received any warning for closure of my account. I then contacted with Customer support and there I was told to contact with "[protected]@1xbet-team.com" with supporting documents. My Issue No: #[protected]
On this issue I was told to unblock my account I must send a medical certificate that states I dont have gambling addiction from a Psychiatrist!

THIS IS WRONG. WHY I NEED TO GIVE YOU MY MEDICAL DOCUMENTS? AM I ADDICTED?

I need to know from where 1xbet found I have gambling addiction? Did I asked for closing my account or Did I made some unusal activities on 1xbet that made this closing or did someone complained against my account? I need to know.

In Bangladesh no psychiatrist will give the medical certificate with a stamp for gambling addiction legally unless they have court order. Do I need to go to the court mentioning your company needs Gambling certificate to unblock my account?

I want 1xbet will investigate this how my account got banned/blocked and after investigation 1xbet will unblock my ID as it was before.

Thank You

Desired outcome: Reactivated my account as it was before

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Sep 20, 2024 2:47 am EDT
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Dear Ratul S,

Thank you for providing the details. According to the information from the security department, your account was blocked at your request due to issues related to gambling addiction.

Guided by our responsible gaming policy, we strive to provide a safe gaming environment. Therefore, when any problems with gambling are acknowledged and a gambling addiction is present, we take all necessary actions to prevent any negative consequences by restricting access to betting and games.

If your issues have been resolved, you feel well, and are ready to resume cooperation with us within the framework of responsible gaming, please contact our department at block@1xbet-team.com from your registered email address, providing your ID, a request to unblock your account, and attaching photos of your documents as well as a doctor’s certificate confirming the absence of complications such as gambling addiction that could affect your well-being.

Thank you very much, and we wish you all the best.

Bset regards,
The 1xBet Team
Update by Ratul S
Oct 14, 2024 11:08 am EDT

I have completed my session with the therapist which doesn't needed actually and I have sent my details with proof from my registered email 5 days ago.But I haven't got response from your end.

Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
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C. Zulauf
Aug 29, 2024 4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You're certainly not backing down, and you've made your point loud and clear to 1XBet. Your approach is sharp — questioning their logic and demanding answers. Hopefully, they’ll realize you’re not one to mess with and sort out this mess quickly. Keep pushing for that resolution!

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