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1xBet review: Very bad customer support

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2:40 pm EDT
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I am writing this review as a warning to others after having a terrible experience with 1xbet. I have been a loyal customer, but their customer support team has been completely useless.

I made a deposit on August 2nd, 2024 (Account: [protected], UTR: [protected]), but the money never showed up in my account. And to make matters worse, I didn't even get a refund!

When I tried to get help, the support team just gave me generic responses that didn't make sense. They asked me to wait 14 banking days, which I did. Then, they asked for my bank statement, which I provided multiple times. But even after receiving my statement, they couldn't resolve the issue.

To add insult to injury, they asked me to wait another 14 banking days! When I asked what would happen after that, they couldn't give me a straight answer - either on the phone or through chat support. Their responses were vague and unhelpful.

The support team's behavior was appalling - rude and clueless. They seemed to have no idea what they were doing or how to help me. It's clear they're not equipped to handle customer complaints.

This experience has left a bad taste in my mouth, and now I am placing very less bets on 1X bet. If they don't get their act together, they'll lose all their customers.

I am planning to use all the screenshots and call recordings against them if I don't get my money ASAP.

Claimed loss: Rs 2500

Desired outcome: I would have surely won that day. I couldn't bet due to amount not being credited. Also I was insulted badly.

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Update by Anoop218621
Sep 06, 2024 12:22 pm EDT

No update yet.

Sep 12, 2024 9:53 am EDT
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Dear Anoop218621,

We apologize for the inconvenience you are experiencing with your deposit. Please rest assured that we take such matters seriously and are committed to resolving them promptly.

According to the details you provided, the transaction was held on the bank's side. The payment provider is currently processing your request, which according to the regulations of local payment systems and banks, may take up to 14 banking days. If the funds are not returned to you within 14 banking days, please contact us with a statement for the entire period via email at info-ind@1xbet-team.com.
Thank you in advance.

Best regards,
The 1xBet Team
Update by Anoop218621
Sep 20, 2024 7:24 pm EDT

Why are you lying? I had to submit the bank statement again and nothing is done yet. They lie on the phone that it ie forwarded to the yeam. I am tired. Do you even have a team?

Sep 30, 2024 4:24 am EDT
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Dear Anoop218621,

We are very sorry for waiting and our payment department specialists are doing their best to solve the issue as quickly as possible, but unfortunately in case we have to wait for a response from the payment system, we cannot influence the regulation and speed of work of the other company, but we are constantly continuing to update them with information on your case so that as soon as the final answer will be received at once successfully solve the issue.
Please expect a response from the support team by email as soon as updates are received.
Thank you very much for your cooperation.

Best regards,
The 1xBet Team
Update by Anoop218621
Sep 30, 2024 8:27 am EDT

It is so funny. You are never going to resolve anything. Just copy paste answers. That's it.

Update by Anoop218621
Sep 30, 2024 8:28 am EDT

Stop lying. You can't do anything. My money is gone.

Oct 31, 2024 1:21 pm EDT
1xBet customer support contacts
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CY

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Please contact us with a statement for the entire period via email at info-ind@1xbet-team.com
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