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1xBet review: Unpaid Winnings

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Hi, my name is Chibueze. Bet ID: [protected]. Normally Ixbet is reliable, but I've been pissed off over the events of the past few days. I've lost a lot of funds playing on this website especially with virtual league bets, but recently went on a winning streak. However, two winning tickets I won in a virtual game has not been paid out till date. Title of game - "England league" ticket IDs "[protected]" by 12:21pm GMT+1 and " [protected]" by 12:24pm GMT+1 both on 14/04/2024. The customer service agents I spoke to on website just tell to hold on their experts are working on it without giving a concrete time frame for resolution. This is not rocket science, the win is right there and not paid out, just pay it out already. I've heard negative reviews about people losing money which I have not experienced before, but this is shaking my confidence. Please do something fast.

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Apr 19, 2024 3:46 am EDT
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Dear Anike3,

Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.

We will check the status of your situation with our Security Department and get back to you with information as soon as possible

All the best,

Alex, the 1xBet Team
Apr 19, 2024 5:22 am EDT
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Dear Anike3,

Our Department kindly asks you to provide some more information regarding your winnings.

Please specify in which section the game is played, and if it is a casino - the name of the provider.

We will be waiting for your answer.

All the best,

Alex, the 1xBet Team
Update by Anike3

Yes, it was in the casino section, under virtual games. The name of the provider was not stated, but I attached a screenshot of the particular game in my initial post and in this reply

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Apr 22, 2024 5:15 am EDT
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Dear Anike3,

We need to know the detailed information about the game, you have been playing. Currently we cannot find this one in our system. Please, send us the full screenshot or the exact name of the provider

We will be waiting for your answer.

All the best,

Alex, the 1xBet Team
Update by Anike3

Sending a full screenshot

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Apr 23, 2024 7:42 am EDT
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Dear Anike3,

Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.

We appreciate your understanding and cooperation during this process.

Best regards,

Alex, the 1xBet Team
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