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1xBet review: Wrong bet settled

M
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11:33 am EDT
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Hi
Im mohit bhalothia, player id - [protected]
I placed a bet on 1xbet football Nigeria community cup Diadem Stallion vs Royalty with the odds of 1.35 under 2 goals in 1st half
I was also watching the match on youtube and it was clearly 1-0 after complete the 1st half and i was winning this bet but suddenly the score change to 2-0 without any goal which is hilarious. 1xbet settled my bet as 2-0 and i win nothing which is wrong, the bet should be settled with the score of 1-0
I have clear proof that the score was 1-0 and there were no 2nd goal
I request you to please look into it and settle my bet correctly.
I am also attaching all the proofs
Live Streaming - https://www.youtube.com/live/kwCAZunXRjY?si=FiLxfnpryQ5zpjW1
Please settle by bet correctly
Thank you

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1xBet response
Sep 12, 2024 10:31 am EDT
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Hello,

Sorry for the wait in responding.
We sincerely apologize for the misunderstanding. We have double-checked all the data for this bet, including the official match broadcast, and unfortunately, no errors in the settlement were found. According to the match protocol, the first-half result was 2:0, which matched your selected outcome of 'Total Under 2,' and the settlement with odds of 1 is correct.

If you have any additional questions, please contact our support chat on the website for prompt assistance. Thank you, and we wish you more wins.

Best regards,
The 1xbet Team
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