AAMCO Transmissions’s earns a 2.1-star rating from 225 reviews, showing that the majority of vehicle owners are somewhat dissatisfied with service.
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Poor work performance
My brakes abruptly required intense pressure to operate. I brought my truck to AAMCO on N. Florida Ave. in Tampa on the morning of 11/22/2021. I was told they required a part to fix the problem and it could take some time. The next afternoon I went to pick up my truck. I was told they had installed a brake booster and that the brakes worked fine now and...
Read full review of AAMCO TransmissionsWarranty Coverage
I have a life-time warranty on my transmission. It was obtained when my 1971 Pontiac had it's transmission rebuild in 1973 at Aamco Morrow, GA. I have had my transmission serviced every year since per my original contract. July 13, 2021 I took my car to Aamco Warrenton, VA because it was leaking fluid. They pulled the transmission and sent it to Aamco Winchester, VA. They fixed a bad seal on the air pump. When I picked up the car, returned home I saw that it was leaking worse than before. I returned this to Aamco Warrenton and I was sent to Aamco Fredericksburg Virginia because Aamco Warrenton did not have anyone to fix; they said the torque converter was leaking. All of this was at the direction of regional manager Michael Macoff. Aamco Fredericksburg said the cause was the engine crankshaft and they could not replace the torque converter until I had the crankshaft fixed. The car has a new engine with less than 3000 miles on it. I next took my car back to the shop that had installed the engine. They checked the crankshaft and said nothing was wrong with it and allowed me to watch them check and explained how they were able to show the crankshaft was not the problem. When they pulled the pan they also found metal shavings in the transmission oil and said the torque converter clearly had play in it and that the transmission needed at this point replacement or rebuilt. I contacted Michael Macoff via Ricky at the Aamco Winchester, VA store. Ricky who was familiar with my car said that they would probably have my builder do the repairs because it was on the lift at his shop but that he had to contact Michael Macoff first who was out with Covin. He called me back and said the shop in Warrenton VA had been sold on 10-1-21 so he could no longer be involved. That I needed to take the car back to the Warrenton Aamco shop. I called Bobby the new Aamco owner of Warrenton Aamco. He checked with his regional manager and came back to me that I should take my car to Aamco in Harrisonburg, VA which is the closest to where my car is on the lift at Mt Crawford, VA. About 6 miles away. I called the new owner at Harrisonburg Aamco and he said he didn't have any bays available to dignoise my car.
The shop where my car is now on the lift said he can install a new transmission and torque converter for $2500, all in including labor. He is offering me a discount because of the amount of business I have done with him in the past.
I WOULD LIKE THE OWNER OR HIS MECHANIC FROM THE HARRISONBURG AAMCO TO COME TO THE SHOP WHERE MY CAR IS CURRENTLY LOCATED AND EVULUATE MY TRANSMISSION THERE AND AUTHORIZE THE NEEDED REPAIRS.
I have been trying for 5 months to get my transmission fixed while taking my car to various Aamco shops as requested. It is now at the shop that installed the engine per the request of Aamco and I am not inclined to move it again without being fixed. I have been told numerous times that Warrenton Aamco and other Aamco's are not able to repair my transmission do to lack of skilled mechanics. It is now at a place where I know it can be repaired properly.
I am asking for approval for the repairs to be made at Custom Autoworks and they be paid the $2500.
Frankly I am tired of trying to get Aamco to honor there contract for 5 months and if this can't be resolved at this stage I will turn this over to my lawyer and at that point the requested amount to cover all of my cost will be much higher.
Regards,
Ralph Wright
[protected]
PS: I do have a lot more detailed information and emails and invoices from Winchester, Warrenton and Fredericksburg Aamco's.
Desired outcome: Pay to fix my transmission as per contact
Reprogramming transmission
A couple weeks ago, I was told to take my 2011 Subaru Outback to the local Aamco place in Melbourne Florida. I took the car over and dropped it off for diagnosis on a Friday. On Monday of the following week, they called me and said that the transmission was low i=on fluid, and tat the pan was dented. They suggested they straighten the pan, check for debri...
Read full review of AAMCO TransmissionsTransmission warranty
I put in a new transmission with AAMCO in Las Vegas Valley view than relocated to South Lake Tahoe for work I than had my transmission go out up here so at the time I was close to being evacuated for the fire by the police and military so I new I could be covered being inside of 3 year warranty but at the time the paperwork was in a storage in Las Vegas so I went down to Carson City, Nevada and told gentleman that I not sure if covered or not but can't find paperwork but need truck running ASAP cause fire was coming and I needed vehicle to pack and leave so I just decided to pay $4100.00 to make sure had truck thinking if I found paperwork and under warranty would just be reimbursed now I only paid $2500.00 for the Transmission in Las Vegas.. so at this point I have tried for resolution I don't expect to get the $4100.00 I paid in Carson City but do expect $2500.00 to come from finding it was covered but at this time nobody wants to pay anything for being under warranty 3 years saying when I could not find paperwork and paying than it not covered cause could not find at the time.. I'm a fair person and customer feel like I'm being taken advantage of being misplaced cause of fire and company does not want to help rectify so I'm going to BBB and Yelp if I can't get this resolved!
Desired outcome: $2500.00 for bad Transmission under Warranty
Poor customer/repair service
After speaking by phone to the "manager" Erick of the 4701 S. Halsted, Chicago IL. 60609, location on Aug, 11 2021, I was directed to bring in the vehicle on Thursday Aug.12, 2021 at 8:00 am. I did, he didn't arrive till nearly 8:21, and walked right past me, no acknowledgement whatsoever. After which he acts as though I just wandered in from the street...
Read full review of AAMCO TransmissionsTransmission not been repaired, problem has not been resolved.
On 7/26/2021 my wife took our daughter's car to AAMCO service center located on 133 South Euclid Street in Fullerton, CA 92832. Kevin, the AAMCO representative, stated that he would call back once they were finished diagnosing the problem . We had written the following, "Car hesitating when pressing gas. Check engine lignt will turn on shortly after driving and the car will hesitate further. Even when putting gas it will not accelerate. When in this state and parked, the car cannot go in reverse even while putting gas."
Kevin the AAMCO representative called back the same day in the afternoon stating they found the pro lem and stated that the repair would cost around $3500.00. We asked him if he knew that the repairs would be $3500.00 or around this cost and he restated they would be $3500.00.
On 8/3/2021 Kevin called around 04:00PM notifying us that the car was ready to be picked up, we picked the car around 04:30PM, but within three blocks of driving from AAMCO the car began hesitating and, the previous problems start reapearing. We turn around and slowly bring drive the car back and leave the car with Kevin again, he received the keys and state they will check the car next day first thing in the morning.
On 8/11/2021 we called AAMCO to hear from them, Kevin told us that thety will call us when know what was the problem again, he answered the phone call and state, "another part has been failed and they had to order this part, but, they were waiting for this part from the dealer to arrive." On 8/13/2021 we received a phone call but, not from Kevin but Michael from this AAMCO shop, he letting us know that the car was ready to be picked up. We asked Michael what the problem was, and he stated that another actuator on the transmission failed and they have to replace it, and, they had one from another transmission that they were able to use it and it will not be no charge for it. We drove the car to the house and parked, this was on Friday evening. On Saturday 8/14/2021, we decided to drive the car to the market to continue testing if the car was ready for real, but, after 20-30 minutes the car start hesitating and the check engine light come on again, and, the car would not advance when pressing the gas, and worse of all will not reverse again. We brought the car back to AAMCO on Monday 8/16/2021 and Kevin asked my wife to leave the car running until the car start acting with the problem, my wife decided to drive the car aound and, not much after mayve 10 to 15 minutes the car start hesitating, my wife tood the car back and Kevin came out to check and feel the problem for himself, trying to reverse the car but, he was not able to do so, he called a mechanic from there and pushed the car back, he grab the keys and told my wife that he will call when the car is ready.
On 8/18/2021 Kevin called my wife and told her we needed to pick up the car because the problem was the Transmission Control Module (TCM) and that they will not be covering this because it was electronic.
We picked up the car from AAMCO and try to understand why they will not repair the car when they were the one who told us what will be the cost of correcting our complains. Kevin did not show any concern about the matter, and he just state "Have a nice rest of the day", turn his back and walk away, but, before that, he state that, "Your only choice is to taking to the dealer for a recall, or if you want we can take care of it, but, this will cost you $1200.00 for the part and $500.00 for labor." The point is, the car is doing exactly the same symtoms or problems that had before, even after they claimed been fixed.
Post: we contact the dealer and asked if there were any ongoing recall on this vehicle for transmission proble, and, they confirm it is no recalls for this vehicle involving the transmission.
Desired outcome: To AAMCO Transmission service center reimburse what they charge for something they were not able to fixed.
Tansmission Service
AAmco/9177B Knox Bridge Hwy, Canton, GA 30114, United States
Phone: +[protected]) - issue with 2000 Jeep Wrangler Sport.
Below is the documented order of events:
•July 27, 2021 - drop off Jeep. AAmco tech ran transmission diagnostic tests, and identified problems - seals leaking only. Transmission reseal service.
•July 30, 2021, @ 5:30 pm pick up Jeep after transmission gaskets were replaced. Had an issue with the transmission slipping when leaving the parking lot. Also, transmission is not shifting smoothly.
Paid $1041.88 for repairs. Invoice # 112446
•August 2, 2021, spoke to Martin about having issues when the Jeep has been sitting overnight or engine cooled. The transmission clutch is slipping and not shifting smoothly.
•August 4, 2021, still having issues with Jeep setting overnight or when the engine cooled. The transmission clutch is slipping and not shifting smoothly. Went back to AAmco and the tech adjusted the TV cable to get the transmission to shift smoothly.
•August 5, 2021, dropped off Jeep at 11:15 AM and was told they would run diagnostic tests and identify the problem then call me back with a solution to fix the issue. The transmission still slipping when the engine is cooled.
•August 6, 2021, have not heard back from Mike as of 3:00 pm. I called at 3:00 pm and was told Mike would call me back. I called again at 3:30 pm and 4:31 pm and was told the same thing - that Mike would call me back. At 4:32 Mike called me (from cell phone number [protected]) and told me he would call me back in 10 minutes and give me the solution to fix this issue but, he was heading to the airport right now. He did not call me.
•August 7, 2021, Mike didn't call me back yesterday and I don't have my Jeep for the weekend.
• August 9, 2021, I have not heard from Mike as of 1:45 pm. I called AAmco at 1:45 pm and spoke to Martin about the status of my Jeep and what is the diagnosis to fix it. I asked to talk to Mike and Mr. VinBrink (Owner) and neither were in the office today and no one can decide what to do until Mike comes back to the office on Tuesday.
• 1:57 pm Martin called me back with their mechanic to discuss what they think the issue is but they had to talk to Mike to decide what to do tomorrow.
• August 10, 2021, @ 10:13 am I called AAmco to talk to Mike - was told he was not available. I called AAmco at 3:30 pm and spoke to Mike. He said the transmission needs to be rebuilt and would call me when complete.
I told Mike that because the problems were misdiagnosed, that he should reverse the charge for the first invoice. He said the charge had already been processed and it could not be credited back. I thought that was strange because credit card charges can be reversed/credits issued.
All phone calls can be verified from my phone log.
Finally, after 22 days of dealing with AAmco, the Jeep is ready to be picked up @ 2:45 Pm.
Paid $2170.91 Invoice # 112478
The Jeep is finally running normally.
I'm requesting that the first payment of $1041.88 be refunded to my credit card because of the misdiagnosis and the fact that the Jeep was not tested before being released to me. The issue that brought me to AAmco was not resolved at this time.
I know this shop is shorthanded but that should not cost me.
Thanks, Carl Bruffy
[protected] [protected]@windstream.net
Desired outcome: The issue that brought me to AAmco was not resolved at this time.
Refund 4200 as still have to repair car
Need to submit attachment is 11000 characters outlining 19 month fiasco, 3 trips to aamco lauderhill, corporate arranged another more experienced shop to mediate, diagnosed unacceptable repairs for 3 times at lauderhill shop trying to fix. Car still not repaired, dealer diagnosed damage done by lauderhill, 1100 to repair, tried to hold car for payment of...
Read full review of AAMCO TransmissionsLabor fees
Other companies charge 600.00 for 6 hours labor to change out my old transmission and put in my new one my warranty company is paying 75.oo an hour total of 6 hours. Ammco told me I would also have to pay another 622.00 plus what the warranty will pay. Total of 1222.00. It seems like the are taking advantage of there customers. I have been a customer of Ammco since 1986 I won't be doing any more business with them again
Desired outcome: To inform othe people of the practices of Ammco
Car storage bill of 420.00
I brought my car into AAMCO on Tuesday to have the transmission repaired. The car was parked there for a week and each time I called they kept telling me that the inspector did not arrive. I have maintenance insurance with Protect My Car. A friend of mine called me and told me that she had a friend that owned a transmission garage and he is willing to fix...
Read full review of AAMCO TransmissionsNot completing the job, honoring warranty
I took my 1996 Chevy suburban in and was told my transmission was going out. It was so I went through with it, had to use a credit card he then asked for another and kept adding new issues. They kept my vehicle for 3 weeks, causing me to Uber everyday. A couple weeks after I received my vehicle the check engine light came back on. Took it in and they said it was fine, cleared the dark light. And tried to sell me on rear end parts, brakes and a few other parts. Light is back on and I've been through 2 jugs of coolant already. Why won't they honor my warranty?
Desired outcome: Fix my truck, I spent over $5,000 with them
Had my truck 3 months
I dropped my truck off . They told me 2 weeks and I said fine. 3 month later they lie to you. There corporate bosses lie too. There isn't one honest person working for Aamco clued in their bosses. The vehicle is already paid for and still can't get it back excuses excuses excuses horrible company do you not take your vehicle there you won't get it back let me
Desired outcome: For reimbursement
Rebuilding a transmission on a vehicle that required more work than the car worthas worth
On June 2nd I purchased a 2000 Lincoln Continental from a private car dealer in Stuart, Fl. On June 4th I was having problems with the transmission and brought the car to AAMCO 3821 S. US 1 To have the car evaluated. I was told I needed the transmission needed to be rebuilt. I also asked that the car be examined for other problems. I was told the car'...
Read full review of AAMCO TransmissionsTransmission repair
I dropped my truck off 7 weeks ago . They told me 2weeks. You call to complain and the regional manager Joe Pcolla doesn't care to call back.they keep your vehicle hostage . They don't give a time because they have to think of ways to lie to
You. Blackwood Aamco is a horrible place to take your vehicle . They tell you what u want to here. They don't produce .
Desired outcome: Compensation
Clutch slave cylinder repair
Brought my Jeep into AAMCO in Antioch CA and they didn't bleed it correctly, I called saying my concern about it simply not going into gear without having to put the clutch to the floor with the tip of my toe, it was obvious at this point, I talked to the lady she was rude, right away saying they bled it 5 times, so it failed in 5 months they did the same...
Read full review of AAMCO TransmissionsCar inspection
To whom it may concern if anyone: So today May 3rd 2021 at about 2:40 pm I went to a Aamco on 6508 Escondido Drive in El Paso, Texas 79912. I have past by it many times and always see it with very little business and now I know why. You see I would like to support neighborhood new local businesses especially if I see them struggling. So this was my second...
Read full review of AAMCO TransmissionsTransmission cooling lines
I was told I needed a radiator when I asked how much it was gonna cost me I was quoted 250 so looked the repair was never called and told it was done I had to call them the next day I brought it back because the cooling line was leaking transmission fluid never got a call so I went in to be told they ordered the lines from the dealer and it would be done...
Read full review of AAMCO TransmissionsTransmission replacement/warranty
Had to have ransmission replaced. Aamco in Rolla Missouri did the work. 36 month warranty was included. I drove back to Wisconsin, where I live. After about 1500 miles, the new transmission failed. I called Rolla AAMCO, and after 3 days they told me I had to get my car towed to an AAMCO in Brookfield, WI, which is about 75 miles. 400+ dollars for tow. Now...
Read full review of AAMCO TransmissionsMy car stolen and totaled while left unsecured at business
Do business with these AAMCO people 2228 N Washington Blvd., Sarasota, FL. at the at your own risk. I took my car in for service on october 27, 2020. They finished the service and parked it unlocked in their front lot. A drugged woman stole my unlocked car from their business in broad daylight, drove away and totaled it by losing control and rolling it over...
Read full review of AAMCO TransmissionsMy husband took his car in two weeks ago and told them that he has car shield and the mechanic told him no problem I work with them all of the.
When the mechanic told my husband not to worry, that should of been a red flag. My husband called car shield and explained to them that he dropped off the car at aamco and they told him that they have to send someone to approve the claim. Three days later aamco mechanic told my husband that the car was done and all of the parts that were changed were there so when the inspector from car shield showed up the first time the mechanic wasn't there. So a couple of days later the inspector showed up again and put in his report that the mechanic had fixed the car without an approval. The mechanic and his supervisor have been telling my husband to apply for their card and when car shield pays them they will reimburse my husband. Every day my husband has been on the phone with car shield and they told him that aamco said that my husband told them that he gave aamco permission to do the work. It's just not right or fair that aamco gets away with being deceitful and manipulating thiefs.
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