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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

931 comments
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MCampbell
Pickerington, US
Apr 07, 2009 12:39 pm EDT

I signed up for a free trial and was then charged $87 before I had even used the trial.

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Liz
Santa Ana, US
Apr 12, 2009 6:58 pm EDT

The same thing happened to me, I sign up for the 2 weeks free trial for $4.99 + shipping, which I never received, in less then 2 weeks I was charged for the amount of $79.96, I called this company and the person who answer the phone had a weird accent, I can't not understand what she was saying to me, anyways, she refused to give me my money back, this company is a freud, because of them, my bank account went in red numbers, until now, i have to pay the bank $347.00 just in overdraw fees because they charged me without an autorization from me, somebody needs to cancel their company if we can call this a" company "
My name is Elizabeth Lightner, 727 S. Lyon st. B112 Santa Ana Ca. 92705, phone number is [protected]

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Ricky
US
Apr 14, 2009 8:29 am EDT

This company advertised, ACAI Berry weight loss pills, endorsed by Oprah Winfrey. $ 5.95 for first month, fee charged to my check card. At this time, I discovered I had a medical problem and tried contacting Super Life Products by phone and e-mail to cancel this order. No response, I tried numerous times, cell phone mail box was full, accepting no more messages, internet address was not valid. This company charged an additional $ 79.95 to my check card within 14 days.

I canceled my check card so they could not keep charging the $ 79.95. I have received no further product, beyond the original first 30 pills, which I disposed of, not taking any. Package came through China, thus held at my local post office until I could sign for. Why can't someone stop these scams? Yes, I would like my $ 79.95 back. I earn $ 17, 000.00 a year as a school aide. Since I was stupid enough to order this item on the internet, I would at the very least like to see these scams stopped.

I will not order on-line any more. I prefer to go to my local stores and make my purchases.

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steven8
Yonkers, US
Apr 17, 2009 12:51 pm EDT

I wish I found this blog 2 weeks ago. I ordered a free trial of NATRAPURE. 1 week later a free tril of POWERFLUSH 5000 shows up. I read the terms, and called to cancel. Couldnt get through. I called a few days later. I spoke to a representative and the cancellation process was very easy, so I thought. The same day (with in my 2 week trial period) my card was charged 89.31. I have tsince disputed the claim with my credit card issuer.

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Linda Gregg
Haslet, US
Apr 17, 2009 5:02 pm EDT

I placed an order on December 5, 2008 for the Acai Berry and a colon cleanser. I was charged $87.13.
I called right away when I received the Acai Berry because I did not like the ingredients in it, so I never opened the bottle. I sent the products back and spoke with someone on the telephone about it. I also sent a letter and requested a refund and the company never responded back to me. Sincerely, Mrs. Gregg

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Paul Casares
Artesia, US
Apr 20, 2009 7:36 pm EDT

ive tried everything in my power to stop you from sending me your product for one it dosent work. and ive canceled several times over telephone and each time its some non american rude accent what will it take for you guys to please stop sending your product ?

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Janice Lobbins
Chicago, US
Apr 20, 2009 11:45 pm EDT

I have been charged shipping charges for a product that I never received. I want my credit card refunded those charges of 4.99.
I have been charged three times by this company for shipments never received, this company is BAD NEWS !fo

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Fraud..Fraud..Fraud
Ashland City, US
Apr 21, 2009 8:32 am EDT

I order this product...but was not given a confirmation...I didn't think it had gone thru...the next thing I know the bank has called and have put a hold on my account said they thought there was some kind of
FRAUD on my account...I looked at what I had been charged they hit my account 12 times and still no Product...I called they said they would cancel my order and then I received a bottle...there are only barely English speaking people don't buy anything from this company...FRAUD...

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J. S. Wyatt
E. Falmouth, US
Apr 23, 2009 9:59 am EDT

I have been charged for products I have not ordered. I did not authorize any charges to my Discover card other than the original postage for the free sample. In addition THE PRODUCT DOES NOT WORK !
Remove any charges to my credit card immediately. I will not accept any deliveries. I will tell everyone how displeased I am with your product and service.

J. S. Wyatt
39 State St.
Marion, NC 28752

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Hate Scammers
Hollywood, US
Apr 23, 2009 10:45 am EDT

Everyone should check out the video to the top right hand side of this website on "Acai Berry." It's the News Channel I had mentioned about these crooks

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missy pipes
Terrer Haute, US
Apr 24, 2009 12:20 pm EDT

I have had the same problem only with the tooth whitening product. I signed up for a free trial via the internet for $6.99. I guess I did not read the fine print to see where I agreed to become a member and if I did not cancel in 14 days then I agreed to pay full price. This free sample consisted of 2 syringes full of product. I was charged $78.93 on 4-8-09. By the time I checked my home email and received notification from them, it was 4-20-09. I call the customer service dept irate and cancelled this agreement that I did not honestly enter into. Today I am checking my bank statement only to realize that on the same day I cancelled, this company took another $85.92 out of my account. I still have not received anything from these people. I am quite sure my calls were routed to India as these people have very botched english. No where but America does it happen that you get screwed like this with your OWN money and NO ONE will help. Last time I checked, consumers had rights. Guess not.

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annette
US
Apr 24, 2009 3:16 pm EDT

I tried to cancel and get a refund and they said I was to blame for the charges and would have to call back to check status

What poor customer service… they said that I ordered something from them and it was my fault that I did not receive product. When I called because they charged my account they said I should track down the product and call them back to request a refund. OMG I can’t believe this company- what a scam!

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P B
US
Apr 26, 2009 10:33 am EDT

I got a $87.13 charge on my credit card that was NOT authorized on 3/30, and,
then on 4/24 received product in the mail that was not ordered. There is, also, no
information to contact these people. They apparently have other products that they
scam as well.

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Ed Nuhfer
US
Apr 26, 2009 2:44 pm EDT

STEPS to TAKE

(1) Notify your credit card issuer (bank or credit union) and get these scam artists decoupled from your account. Cancel any credit card you used and get a replacement.

(2) log into https://www.ftccomplaintassistant.gov/ and fill out a complaint form.

These folks are bad news. From what we see here, they have their hooks into victims and will not let go.

I see a couple of apologists on this site blaming the victims for not reading tiny print that the site is designed to divert your attention from. The conditions are not up front and they are not revealed until you've put in your personal information and credit cards already. What the ads are hawking are free samples. These sleasebags are tricking people and scamming them. The number of complains shows the severity of the deceit.

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linda58
Oxnard, US
Apr 27, 2009 2:19 pm EDT

Bromilite did the same thing.Pay for shipping then ther was a charge for 34.95 plus shipping 4.95.The chare showed up under drireg net healthbut it was for bromilite.The # for this co. is [protected]
You can also check and cancel on web www.verifyyourorder.com
You will be able to see what they charged you for.Hope this helps!

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C. MARTIN
US
Apr 29, 2009 9:12 am EDT

ORDERED A TRIAL ORDER FOR 3.95 LATER CHARGED FOR 87.99, CALLED COMPANY TO CANCEL FUTURE ORDERS CREDIT CARD STILL BILLED

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evelyn
Tampa, US
Apr 29, 2009 9:57 am EDT

plese cancel my order! because i could not produce an authorization! thanks!

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evelyn martinez
tampa, US
Apr 29, 2009 11:38 am EDT

please cancel my order! and return my money back! please confim in my e-mail evelyn33617@yahoo.com thanks!

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me1
Clyde, US
Apr 30, 2009 5:57 pm EDT

The shipping took a little longer than i expected, but the product worked great.

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me1
Clyde, US
Apr 30, 2009 6:07 pm EDT

i think the prices on this stuff is way to high, the product works great but its still to much.

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SFPillbox
Bryn Mawr, US
May 02, 2009 11:08 am EDT

Have returned original supply WITH letter cancelling [automatic] renewal. Now have received and been charged for 2nd supply. Wrote refused on package; will contact both my credit cards on Monday to notify them of this issue.

Need support on getting them off my back!

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slark
US
May 02, 2009 8:25 pm EDT

I ordered the online trial and have only received the initial trial. have been billed 3 times for 78.81 plus international charges, debit card use, totaling over $80. called and cancelled. got $78 back but have again been billed for $83.18 and have not received any additional product. putting stop payment on my account

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audrey
fortcovington, US
May 05, 2009 11:32 am EDT

i wonder is 5 resvpure the same as yours too acai berry i was robed of 85.00 and never got the free trail or any thing the persion putten this out calls her self dr dawn mitchell phone number i receaved was in my email [protected] i have several address p.o.3600ARY POST ROAD desmoinies IA50321/ is only one of them pob.971270 omem, ut 84o7-1270 /400 street, suite1080 sacramento ca 95814 / p.o box 971270 orem, ut 84097 4 address i have i trun it in too IC3.GOV FOR FRUD PLEASE DO THE SAME GIVE THEM THE ADDRESS I GAVE U HOPE THIS HELPS AUDREY MCCOY

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acai berry
Hurst, US
May 06, 2009 6:07 pm EDT

I ordered acai berry for the free 30 day trial and paid shipping and handling of $3.95. Fourteen days later my bank account was debited for $87.13...I called the company and spoke with 4 different people before I got through to a supervisor...None of these people spoke English that was understandable and recited the same script...I couldn't get a word in as they kept repeating themselves...I called my bank and will have to cancel my account and file a complaint to dispute the charges..That is what I will do..
The 30 day free trial is a scam...I wouldn't advise anyone to deal with this company or buy their product.

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Pamela McCarty
Wise, US
May 08, 2009 9:46 am EDT

I ordered to trial verison and I have called to cancel before the 14 days were up. I am not receiving any products but my debit card is being charged all the time. I have requested that I be credited back - I have called either to have it say non working number or when I call the person tells me its canceled. I have also emailed the company with no luck.

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SW62
Benb, US
May 09, 2009 2:18 pm EDT

I sent off for a sample of the Acai Berry Diet Pills, was charged 4.95, then 80.00 for a monthly supply I did not order. I supposedly cancelled this "order" but several weeks later was charged 29.95 for a new product. Called and cancelled that as well and even asked for a confirmation letter. In the end, I contacted my credit card company and they suggested that I report the card as stolen, therefore getting a new card with a new number. This will stop any new charges.

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natures-acai.com
Fort Lauderdale, US
May 11, 2009 9:46 am EDT

I requested the free trial and since have been charged on my mastercard $79.96 for another bottle and $29.95 from Lifstylefit.com. How is this possible without me purchasing anything? How can I get my charges reversed?
Is this some type of scam or what?
Please email me to let me know what can be done.

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angela hawkins
Chesapeake, US
May 11, 2009 11:49 am EDT

what a scam! 15 day trial-yeah right I have had bottle 9 days and a charge for 79.95 on my bank account. Called the [protected] and was told date starts the ordering date not receiving date. They would only credit me for half the cost of 79.97, crediting my card for 39.61. What a rip off!

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silvia
Paterson, US
May 12, 2009 9:04 pm EDT

i got the free trial acai berry 6 months ago and then i cancelled the order.
now i got my statement and i susprised that they charge me 3 times and february over 200 hundred dollars
i called the conpany and they don't want to give me my money back, plus i never recieved nothing else from them execept for the free trial.
what can i do, and nobody there speak spanish,

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slvrwngs
Jonesborough, US
May 13, 2009 4:59 pm EDT

The $29.95 charge was NOT for a product. I found that out this morning when I received my charge account statement. I called the number for that charge and discovered it was for an online lifestyle fitness service... which I did NOT sign up for nor enroll in. Never accessed the website at all. They're giving me a refund for May's charges but refused to refund the April charges. I am getting paperwork from my credit card company to protest the earlier charges... from four companies! Unbelievable! These companies should be shut down. They're scams! There were also foreign transaction fees on my statement today... from Great Britain! I shut down my credit card and the holder is issuing a new card with a new number. Good luck to you!

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Johnie Mueller
Tucson, US
May 14, 2009 12:21 am EDT

I think there was a misunderstanding. I was an acai berry user before. I remembered that it was not a 30 day trial period but 14 day only. And you should cancel within that time or they'll charge $087.13 on your acct. Try this no. [protected]. They have very good and accommodating operators. They'll offer you no scripts and stories but solution.

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M.E.S.S.A.G.E
Reynoldsburg, US
May 14, 2009 2:25 pm EDT

PLEASE DO NOT TRUST ACAI BERRY! I GOT THE TRIAL BOTTLE AND I DID SOME RESEARCH AFTER I PURCHASED WITH MY CREDIT CARD INFO, BUT I WAS WARNED THAT THEY WOULD TAKE MONEY OTHER THEN THE 4.99N S&H THAT THEY SAID! I THEN HURRIED AND TOLD MY CARD TO CANCEL MY CARD AND SEND A NEW ONE! NOW..MONTHS LATER, I CHECK MY EMAIL AND THEY HAVE THEIR NERVES TO SAY I OWE THEM 84.OO! THEIR PYSCHO THATS FOR SURE, , NEVER AGAIN, I LEARNED MY LESSON...BY THE WAY I DIDNT EVEN TAKE THE ACAI BERRY BECAUSE ITS NOT EVEN APPROVED BY THE FDA OR ANYTHING TO LET ME KNOW IM NOT GOING JUST FALL OUT AND DIE! ITS BASICALLY A GIMMIT FOR GUINEA PIGS (OINK OINK I PERHAPS) NOT ME SAID THE CAT!

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M.E.S.S.A.G.E
Reynoldsburg, US
May 14, 2009 2:27 pm EDT

I agree 100%

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morning
Nepean, CA
May 14, 2009 3:24 pm EDT

I ordered the trial supply. i was suppose to pay 5.95 for shipping and handling. I cancelled as my doctor did not want me to take it with the new medication I was put on. I cancelled and my bank account was charged 59.95 and also three other companies put charges through without my knowledge or authorization. My bank checked into the charges and thet are companies in the middle east..very dishonest and my bank is treating it as fraud.

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Cecelia
Warwick, US
May 15, 2009 11:57 am EDT

I agree with all of you. I just learned that $59.95 is being taken from my account as well. My account holder gave me an 866# to call. I called and believe or not, a person answered (Rebecca). I explained my problem and she was very curteous and stated that the order will be cancelled and my account will be creditted (we'll see). I want to give you guys this number and hope that we all get what's coming back to us: [protected].

Sincerely, Cecelia

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Carolyn McCready
Baltimore, US
May 16, 2009 9:36 am EDT

The company that advertises AcaiAdvanced is a scam! When you cancel the product, the company still bill your credit card. The product doesn't even work! Have anyone been successful in cancelling their order?

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jay
Farmingdale, US
May 16, 2009 2:22 pm EDT

RECIEVED AFTER THE 15DAYS, SO THEY WOULDN'T REFUND MY AUTO CHARGE FOR THE PRODUCT. wHERE IS THE CONSUMER HELPH FOR THIS WHEN ORDERING ON LINE? THIS CO. SJHOULD NOT BE ALLOWED TO DO THIS TO PEOPLE.

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Andrea Fulton
Modesto, US
May 16, 2009 7:21 pm EDT

I ordered a trial size and paid for shipping only. Today I noticed my account was charged three times; $83.95, $2.50, $1.95. I did not authorize these charges. I keep calling the number and all I get is a busy signal. I would like my money back!

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Megan
Bakersville, US
May 19, 2009 9:46 am EDT

I want my money back. I had $82.31 taken out of my account for a purchase that I did not make. I ordered the trial version, nothing else. I will be talking with bank and lawyer.
Megan Hall

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AZLADY
Chandler, US
May 20, 2009 6:25 pm EDT

Call your bank's fraud department. This is an ongoing scam. They told me to email them before my trial period was over to cancel. I emailed them twice. I reported this to my bank as fraud. Don't let them get away with this. I also called them and they have a recording about the hours. I called when they were suppose to be open and no answer.

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