Alamo Rent A Car
Reviews and Complaints

E voucher no- 3615672
Named driver - John Davidson
Car rental provider confirmation no- 1500560371COUNT

We arrived at Alicante airport to discover there was absolutely no desk to collect our hire car from.
To make matters worse it was out of hours that we landed at the airport.
This caused me and my partner - who finds it extremely hard to walk- to have to pay for another car at the airport for 2 days and then drive all the way back to the airport to get a new another car from a different company- record go.

I cannot stress enough how much inconvenience this caused us and would like our deposit back for a car we never even got- as well as this I would demand compensation for the ridiculous amount of journeys we had to make to (90 miles) there and back- we are staying in Orba! Which is why we needed the car in the first place.

Car flexi have contacted me 3 weeks ago to discuss this & have requested I send this email/complaint to get our deposit back as soon as possible.

I rented a car via Alamo to collect at MIA airport Saturday 18th August. When I arrived at the desk there were only 2 staff working and a queue of about 12 people, admittedly it was 2 am so I understood the low staffing. However in the 20 minutes I waited in line only one person was processed.
I called Alamo to ask of they could add more staff, initially to the central reservation number but then to the actual office at MIA. At the latter I spoke with Luis, who I assume was the supervisor, observing that at the rate of client processing it would be 4am before I received my car and as I had pre-booked why wasn't there a collection point. Luis claimed that there were no more staff available and when I suggested that he help out he disconnected the call. Within 10 seconds he appeared in the booking hall, I identified my self and he abruptly asked me to step out of line. When I expressed my disappointment with his attitude and the slow service he told me in a loud voice to leave as he would not rent me a car. This was heard by everyone in line and embarrassed me.
My complaint is:
1. I had a contract with Alamo which was paid, this Alamo had an obligation to complete the contract as entered into
2. As a result of Alamo arbitrarily cancelling the contract I had to find alternative car hire, this at a significantly higher price than previously paid in the prebopki get as such I am out of pocket for the car hire period by approximately $us 200.
3. Luis treated me in a demeaning manner designed with nothing more in mind than to cause me embarrassment in front of everyone else in the queue and also to ensure that no one else complained about the slow service.

Rented the below ref. Car from the Airport on 14 August, 2018.
This is what I found on the rear seat (a pair of dirty socks).
I failed yo check the inside before departing.
Puagh!

P.S.
I am attaching a photo of yhe contract deatails for your reference. I have also attached a photo of the finding in the car when I received it.
I rented the car theough the web and picked it uo at the Alamo office in Coppenhaguen airport.

I searched or a hire car in Europe for a family holiday.
we requested a vehicle between the 11th and 29th August 2018 and requested insurance.
We selected a Mid-size standard class wagon and included an Insurance package which included
> VAT
> Liability Insurance
> Collision Damage Waiver
> Theft Protection with excess

We subsequently also took out "Excess Protection" which was a further fee of 178.20 on top o the standard (Rental with Insurance package).
On collection of the vehicle in Rome, I was approached by Locauto (Alamo agents in Rome), whether I wanted insurance cover which I indicated that we had already taken out insurance directly with Alamo and showed them the printout. I did not believe additional insurance through Locauto was necessary knowing I had the insurance package and Excess Protection cover through Alamo. After showing them the booking information, they subsequently informed me that I did not have Breakdown Insurance which I subsequently took out a further policy or road side assistance.

Upon me returning the vehicle back to Locauto, I noted that the rear bumper was slightly damaged as a result of someone bumping in to the rear of the vehicle whilst we were parked. (No accident or driver identified was reported at the time - hey drove off.

I was informed by Locauto that I had to pay the cost of repairs to the bumper and that the Excess Protection was only applicable in the event that the damage exceeded approx. Eur 3000 and that the vehicle did not have insurance as I did not take separate Insurance with Locauto.
I am now being asked to pay Eur 770 for repairs to the bumper plus a handling fee of Eur 70.00 which I am refusing to pay.

I have been trying to reach out to someone at Alamo but unable to reach them in order to confirm the insurance was applicable.
I have printed the T&C's and it clearly indicated " Collision Damage Waiver will waive your liability to pay for any damage caused to the vehicle during the period of rental".

I have attached the booking confirmation from Alamo and their T&C's printed from their website.

Furthermore, I picked up the vehicle at 08:24hrs on the 11th Aug for 18 days. I was technically supposed to return the vehicle by 08:24hrs on the 29th.
The daily rental through Alamo was approx. EUR 40 per day .

I exceeded the return time by 8 hrs and am more than happy to pay for an additional days hire at the prorata rate. Locauto are wanting to charge Eur 145.00 for the extra days rental (+ 300% premium).

Not sure where to go to from here. I am reusing them to deduct the damages due to the insurance and will conceded the daily rental which was never disclosed tome by Alamo.

Thanks Ted Del Borrello (E; [protected]@antrak.com.au)

I'm a Alamo insider and have rented many cars from Alamo. Me and my husband receive the worst service this past weekend. My original conformation number was [protected]. We reach the car rental facility at 2:30 am, and was told due to my rental was at 5:30 am, that I would need to come back at 5 am. When we arrive back at 5 am, I was told that I could not rent a luxury car with a debit card. I ask the counter agent could she down grade me. She said I would have to call the reservation and make a new conformation. I called and the phone agent said that they had no cars available, and to ask the counter agent to help me. The same counter agent then booked me another reservation with a new conformation number [protected]. This conformation gave me a premium car. The Atlanta facility had many cars to rent. Then when we reach our destination, every time we would turn off the car and then turn it on, the change oil light would come on. I call road side service and the advise me to take it to a car rental facility and they did not have another premium. They wanted to give me a pick up or a minivan, which would cost more in gas. I had already spent $200.00 more in just the rental from the beginning. I kept the car we had, and I really did not know if the car would stop in the middle of the road with my family, due to the oil. I'm really unhappy with the service and i'm looking to hear from you soon about the issue.

A European family member rented a car from Europe, paid for it. She gets to LAX, Alamo convinces her to pay 30$ per day extra to get a better car. She accepted. She had gotten the 24 hrs assistance if anything goes wrong with car.
In Oklahoma, we got a sudden flat tire. We quickly pulled to the next exit, and had to stop on the side, called the 24hr assistance. After 20 min, they said they have no one to dispatch...so no help at all. We hired local help to change tire, the spare wasn't a real tire so we had to drive to the next Oklahoma Alamo agency, 50mph..on highway. Then they didn't want to give us another vehicle because they said our vehicle wasn't there...someone had brought it to the back of the building but they were telling me the veheicle is lost, or we didn't bring it... so I called the police.. and then magically they found the vehicle...and gave us another vehicle, a crappy one...seriously? Alamo is going down...no other way

I rented a car at Vancouver airport on July 19-22, 2018 (RA # [protected], RES # [protected]) for an online advertised rate of $75 per day. When I returned the car, I was also billed a "premium location charge" at 17.21% and a "customer facility charge" at $5 per day, for an additional cost of $54.28 for the 3 days. These charges are extra rated costs which misrepresent the rate that you advertise. I am incredibly disappointed at facing this unexpected burden on my trip. If I had known that your company adds charges on to externalize your operating costs like this, I would never have rented from you.

Ken Ludwig
Regina, Saskatchewan, Canada
k.[protected]@sasktel.net
[protected]

I had ato get an extension on a rental with Alamo for a rental that was picked up at the Orlando International Airport. . I called their reservations phone number and spoke with Roschelle to extend from Sunday to Tuesday she said I would have to pay $2.30 to extend until Tuesday. I said I don't want to get the wrong information cause it doesn't sound right. She stated my total charges were $351 up until Tuesday and my prepaid voucher from American Airlines was $287 to the difference was $64 I was ok with that. Then I extended from Tuesday to Friday for $12 and again I asked are those all of the extr charges I don't want any surprises at the airport. Lisa stated that was all. On Friday I called to see what it would cost to extend until Saturday and I was told $3.03 by Oscar. I decided to call reservations again to get a final total cause I didn't want any surprises. They told me it was $503.03 I was in shock that's no the information provided by Roshelle or Lisa on two different dates. Jackie said she couldn't see any other information regarding charges or credits and I asked to be transferred to a supervisor. Lisa Darin told me I shouldn't believe something when it's too goo to be thruth and agents can't provide me with charges information because is an open contract, she was very rude and wouldn't answer my questions and then said she would transfer my call to the airport to see what they could do then she hung up on me after spending 28 minutes on the phone with her and precios rep Jackie. I came to the airport and spoke with manager Marsha Hodges and she said Lisa Daffin and she put specific notes in the file for me not to get any adjustments and completely disregarded the fact that Roshelle and Lisa gave me the wrong price so I decided to extended using the wrong information provided by them. I will file a complaint with BBB so this doesn't happen to other customers they ended charging me $220 for an extra week that I didn't need I just extended because they gave me the wrong price and wouldn't take responsibility for that. I'm never renting with them again.

Poor Customer Service and Cavalier attitude.

On July 12th I booked a reservation for a full-size vehicle to be picked up at El Paso AirPort. While traveling to El Paso my flight was delayed twice. As my flight was the last scheduled flight for that evening and the delays made my arrival time after normal business hours I called Alamo customer service and informed of each delay and verified my flight information. On each occasion I was assured that someone would be available so I could pick up the rental car. Upon arrival to El Paso I was one hour after normal business hours. There was no one at either the desk or at garage for rental pick up resulting in having to obtain a rental with another company at increased cost.

The following morning, I called the Alamo El Paso Airport location. I was told my arrival was after normal business hours and they had closed. I explained that I had called twice and was told someone would be available to allow me to pick up the rental vehicle. I was asked if I had a name of whom I spoke to. I admitted that I did not obtain the service representative's name. At that point the demeanor of the associate became at best "cavalier "and was informed there was no notes regarding my flight being delayed and I could return to the airport and get a rental. There was no apology and lack of proper customer concern prompted me to follow up my complaint with an Escalation Supervisor who stated an agent should have remained until the flight arrived. I have sense contacted Alamo Customer Service three additional times regarding this incident (REFERENCE NUMBER [protected]). Each time I was told someone would contact me regarding the incident. Which as of yet has not occurred.

On a positive note the last customer representative did apologize for any inconvenience that I may have experienced.

Hi I got a masserati levante at Orlando International Airport and 2 things
1 the guy gave me the key and said its over there with no direction on how to use the car or anything
2. The sat nav which we Had to pay extra for is a complete joke why did it take me 3hours to get to cocoa beach from Orlando when with straight directions on the way back it took 45 mins there for I am looking for a full refund of the satbav and the 40 dollars fuel I have used extra on my trip I look forward to hearing from you

On Saturday 07/14/18 My brother Martin Stanfield, and his son Martin Stanfield Jr. came to visit me-his sister Angela Green. We started to go with another rental car company. However, after a family member recommending Almo. We chose to go with you! Big mistake. Your employees at the Airport location in Michigan are thieves. There were some house keys, and some Dre Beats headphones left behind by mistake. When I phoned to inform my brother called me to pick up the items stating he phoned and they were found. We were so elated until I went to pick them up on the same day. The young lady Dianah who was assisting me was so professional and tried her best to help me. She came out with the keys, and stated something happened to headphones. Everyone knows someone stole my nephews headphones. The Manager was supposed to call me Monday. However, again I got a voice mail from Dianah stating the Manager to look at video was not in. I phoned again today only to get Mia who sated. "oh your calling about the headphones we had, and now we don't?" At this point everyone knows someone stole those headphones. However, I yet to speak with the Manager. I was left on hold for 13 minutes before I hung up and decided to try to get help this way. My nephew is a straight A student who got those headphones for his great performance. It's a shame he had to visit his Aunt after 10 years to have this happen. I'm very disappointed and would like to know if anyone cares, and will something be done about this?

Went to dominican republic had a reservation for fullsize car got to airport waited for an hour and a half for somebody to show up...i was told that there were no full size car and because of one piece of luggage was forced into a big suv...i had no choice didnt know what to do in a foreign country...i would have though you guys would reemburse the extra money i paid it not my problem that there wasnt any vehicles

I recently rented a vehicle from the Tampa airport. The rate was 20 dollars per day plus tax. I was a day and a half late on returning the vehicle so I called to let them know. They informed me my total would go from 92 dollars for the 3 days to 535 dollars for the 4.5 days. I spoke to a manger John employee number E921p6 and he was rude and told me he can report the car stolen and refused to work with me on the rate. I informed him on the rental agreement there is nothing that says what the extra day rate is so how can he charge me 200 dollars a day extra. I am very upset about this and I have rented many vehicles with enterprise national Alamo, I feel I am being taken advantage of and will be disputing this charge with my credit card company due to the fact no where on the rental agreement does it say every extra day is 200 dollars or what the week charge is.

I rented a 15 passenger van from mco the airport in orlando fl. I rented from june 26 to july 3rd 2018. My claim #[protected] was provided by a customer service rep by the name of latice. I called her on the third dayto advise that while I was driving I some how shifted the mat and out runs roaches. I immediately exit the vehicle. I am traveling with a family of 10. And while they are in the vehicle the roaches have decided to climb all over their personal belongings while they are seated in the vehicle. How disgusting!. So in talking with latice she assured me that there were no other vehicles available to me because of the size of my family. She didnt even over any other suggestions she just said we have nothing that could accomadate your family size. My exact words to her is so your telling me that I have to drive around with the roaches in this van she said yes because we have nothing else available. Then she goes on to say that I will be compensated once I return the vehicle. Well when I arrived to the counter I explained to them the whole situation and the lady whose name I didnt get advised she could give me a 150 off. She then went and spoke to the manager im guessing and came back and stated my manager said to only give you 100 off but because I mentioned the 150 we will go with that. She then states that I should have returned the vehicle instead of driving it. As if I didnt try that already. I even gave her the claim number in which she stated that she didnt see in the system. Ra#[protected]. But every other person I spoke to after saw it. She then stated that I should call customer service and theyd be able to help. So I called and spoke with linda empl #e550mn who advised that there was nothng she could do at her level and that the managers at the rental car place superceede her so if they gave me 150 off then that is all im getting. I asked to speak to someone who was over all of them she told me that there was no one I could talk to. I then asked if she could provide me witht he name of the person who put in the 150 she told me she could not do that. All im asking for is to be better compensated because I drove this roach infested vehicle for seven days with my family in it thinking that I was unable to get a new vehicle cause there was none available. The customer service that has been provided to me has been the worst. I haave never had to deal with bugs in a rental vehicle. I have never had to deal with such unsympathetic people in my life. You would think I was asking for a refund out of their check. I am requesting more of a refund. 150 was not good enough to haul my family from place to place in this vehicle.
Vehicle#h1120150
Tag#sn8t1g
Bill #[protected]
Itinerary# [protected]

My husband and I rented a car in Seattle, WA, for 10 days. (6/16/ - 6/26/18) The basic charges are understandable, but I have to agree with another disappointed customer that the "additional driver" fee (totaling $109.90 for our 10 days) is ridiculous. And whatever is a "customer facility charge $6/day? (totaling $60.00 for our 10 days) I would love to receive a refund of these charges ($169.90) Then, I might consider renting a car at some date in the future. Our total cost (including a long list of taxing entities) approached nearly $100/day. And that certainly didn't include ferry fees, gasoline, parking fees or meters, etc. That's crazy! Last name on rental: Alexander Checked out: Saturday, June 16, 2018, 2:44 PM at Sea-Tac.

My family and I made plans to go on vacation in June 2018, and determined we needed to rent a vehicle large enough to accommodate 8-passengers. The decision was made to rent an 8-passenger premium vehicle from Alamo. I made the vehicle reservation on 23 Feb 2018, and received a couple of emails confirming my reservation prior to my scheduled vehicle pickup of 16 June 2018, at 1200. Upon my arrival at the Alamo BWI airport location, I completed the necessary contract paperwork and proceeded to the vehicle pickup location, where I was informed that no premium 8-passenger vehicles were available. The garage attendant informed me that they expected a vehicle very soon. After waiting nearly two hours, I spoke with Ashley at the Alamo desk who found a vehicle to meet my needs. Being pressed for time as it was two hours pass my scheduled pickup and out of options, I left with an 8-passenger Ford Expedition EL. The vehicle I received tires made a noise when making either a left or right turn as if the vehicle wheels were skipping, and in addition, the rubber on both wiper blades was torn lose. I've owned several Ford Expeditions and I know the wheel vibration is not common. I thought vehicle reservations were set aside to ensure vehicles were prepped and ready for customers and kept separate from those last minute customers renting vehicles. Upon returning the vehicle, I informed the attendant of the issues I experience with this rental and I the hope that this vehicle will be properly prepped before issuing to the next customer.

Regards,

I booked the car for 7 days vacation trip, During the drive I noticed the rear tires were having some issue and I need to keep the car at my parents place, take their vehicle and continue for the trip. My entire journey wasn't good. I need to fix the rear tires and then return back the car.

Please reimburse my amount as I faced lot of troubles during the trip. I was upset with the service. While I returned the vehicle at the airport, I was trying to register the complaint on that vehicle and the Alamo representative was like: My manager isn't here to take the complaint. Its pathetic.

I went to the service counter and tried the same with the Alamo Representative for bookings and he replied the same.

Reservation #: [protected]

Rented a car on june 21, 2018, through june 25, 2018, through my contract stated the cost at $100.71, I was billed $130.00. I was told that I kept the car 2 hours over. Well, the car was kept 2 hours over because the rental car would not start. We call the roadside service number. I spoke to the customer service we were told that 'due to high call volume they would call us back'. I explained to her that we were in 98-degrees temperatures in an empty stadium parking lot. We never received a callback! Luckily a friend that we were traveling with happens to drive over looking for a restroom. He gave us a jump start. Needless to say, I will never rent from alamo car rental again! Alamo car rental has piss poor customer service all around, period.

Went to look for a truck rental, the man in the front reading a book was quick to service us. We came from the airport and had already looked online for trucks. The online showed three available and Alamo with the best fare was the choice we made. Normally we go to another rental because of the prices but they were not available. The man quickly shut us down and verbalized not having any trucks. I verbalized back stating online shows three available and he verbalized that if we bought online that if we came over they would of told us that none was available. Is that true? His demeanor and tone was not appropriate and my interpretation of him was irritated with attitude. My mother proceeded to ask a question which I then advised her to stop because he has attitude. At this time I no longer wanted to deal with Alamo. He continued to sarcastically talk to me directly since I did voice my discontent. I then asked him for his name and he would not provide it. I then asked to speak to his supervisor and he instruct me where to go. This was also in a sarcastic tone and when he was finished with the situation he then proceeded to sit down and pick up his book to read. Even if it was misinterpretation of tones, he placed a bad taste in my mouth for your rental company. You may be linked with other rentals but I went to national rental and they spoke to me very well. I asked the same questions and she apologized for the situation. After all this we did get a rental and yes there were trucks reserved for online and we did proceed to go that route. I do apologize for having to make a complaint. The reason why more so I am writing this is because the staff were just staring at us and they continued to stare at us till we left. We would of rented from that place if the staff in front had better communicate techniques. Thank you for taking your time in reading my complaint. I know that nothing would be done and that you would probably advise me on my wrong doing. At least I tried.

We had a very specific reservation number [protected] for a rental from May 16, 2018, to June 5, 2018, out of the Logan Airport car rental facility. When we went to pick up our car rental we were informed at that time by the agent that there would be a daily fee of $10.99 for adding my wife as the second driver. NO where in any of the materials we had printed regarding our reservation did it state this fee charge would be added. We recently rented a car on Maui Hawaii in April 2018 and added my wife as the second driver without incurring additional fee charges. We have consistently rented our cars when traveling from Alamo and have never had to add a second driver fee especially a spouse to our charges. This is totally wrong and Alamo needs to drop this fee which on our final statement is called "Car Class Charge"which seems to be a rather strange title.
At this point when we travel in the future we will never again rent an Alamo vehicle as we are not at all satisfied with the agent's explanation regarding this fee and the overall company policy of not stating such a policy at the time of reservation. We are very disappointed that "corporate" believes this fee is fair and/or necessary. If you really analyze the situation it is safer to have a second driver for a vehicle especially as in our recent travels and rental as we did extensive distances and thus had a relief driver to share the responsibility.
I appreciate your having the complaint services available but I am aware that corporate will care less about the individual customer as long as the profit margin is there for them.
Thank you!
Submitted by Phillip L Sorensen, 1603 Tartan Place Anacortes, WA 98221, cell phone [protected].