CB Telecommunications Netstar (formerly Altech Netstar) stay away from them

Netstar (formerly Altech Netstar) review: stay away from them 15

Mansine of US

Sep 07, 2010 6:41 am EDT

Review updated: Nov 13, 2023

Featured review

We have a netstar system that was changed from one vehicle to another in April this year. THe fitment was done by Autoradio Randburg who never sent the documents through, so we didn't get a certificate for the new vehcile. After months of trying to get autoradio to send the documents I contacted Netstar direct - what a useless bunch.

I got hold of Gert Johnson who had promised to get it all sorted out and all the documents were sent to him. After weeks of following up I get told he has passed away and no one else can help.

What on earth needs to happen for them to just do their jobs the first time.

15 comments

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Altech Netstar

4 comments

Altech Netstar of ZA

Sep 09, 2010 6:03 am EDT

Verified customer

Hi Mansine,

I would like to get in touch with you to address and resolve the matter.

Please email me on patrickw@netstar.altech.co.za or call me on [protected] and I will gladly assist.

Many thanks,

Patrick Wales
Contact Centre Manager

siphendulwe777

1 complaint

3 comments

siphendulwe777 of US

May 24, 2017 3:38 am EDT

Replying to comment of Altech Netstar

i would like you to assist me.

In 2015 I took Oakhurst insurence and i was told that it comes as a sort of a combo or package that includes Alter Netstar trackor in it. Nothing was explained to me thouroughly as i think it should have and i never dealt with anyone from Alter Netstar except the people from ther insurence campany. Only when i terminated the contract with the insurence, I got a call from Netstar informing that i took a 3 year contract with them and if i terminate with them too, there will be a charge/ certain amount i have to pay. Fair enough, i paid their money and only to find out that they handed me over to itc. First of all it was never explained to me the part of the trackor as a seperate thing and secondly im being handed over, not only that, after i have paid the money and settled it, Alter Netstar company is playing hide and seek, they dont want to update my profile from the itc and sending me the paid up letter, i dont know how many time i have called requesting assistnce in this regard, I spoke to a lady called Abeeda Titus whom she referred me to a guy called Mohammed (legal dept) whose never in the office. Eventually when i found him He, Mohammed told me i shouldnt be talking to him, now how is it that its not up to him yet i was told by Abeeda that he is at the legal department in the company?. i have been having this problem with this company and i regret the day i took Oakhurst insur that brought me this problem. If anyone would assist me to get my naam cleared without the help of Mohammed Abeeda or anyone on this company i would really appreciate. I need to get on with my life and make applications for finance.

MakgomoTrack

1 comments

MakgomoTrack of ZA

Aug 16, 2018 1:42 am EDT

Verified customer

I have received calls from nestar that the car was spotted on N12 somewhere in Northern Cape. The driver of the car said he was in Potchefstroom all along.
Is it possible that nestar can give wrong location.
http://maps.google.com/maps?q=-27.94409, 25.10128 N12, 6.341 km from Utlawanang, North West

Ruben28

1 comments

Ruben28 of US

Aug 16, 2018 2:58 am EDT

Despite Netstar eventually removing its faulty tracking device from my car I have not received the confirmation of cancelation I requested on 11 May and this month (June) my account has again been debited by Netstar.

Gert leeu

1 comments

Gert leeu of ZA

Aug 20, 2018 7:55 pm EDT

Rekening nr. [protected]
Na verskeie e-posse na julle adres- cs@netstar.altech.co.za- kry ek geen reaksie van julle nie. Ek kom tot die besef dat julle nie 'n diens aan my kan lewer nie en dus kontrakbreuk pleeg.
Mnr. Botha
[protected]

Boetman R/dale

1 comments

Boetman R/dale of ZA

Aug 29, 2018 2:25 am EDT

Verified customer

Goeiedag

Graag wens ek u debietafdeling, ernstig en dringend vra om die betaaldatum op my Vivo CG 14204 op die 15 e van elke maand af te trek.
Genoemde datum word my salaris betaal .
Ek, R. Wicomb het al herhaalde eposse gestuur om dit te verander, maar daar wotd nie aandag aan my versoek gegee nie.

Nhlanhlamenzi

1 comments

Nhlanhlamenzi of ZA

Sep 03, 2018 7:28 am EDT

Verified customer

I spoke to a consultant week before last reporting that i cant access my vehicle witb ne registration number. I WAS TOLD ITS BECAUSE MY ACCOUNT IS IN ARREARS AND I TOLD HIM THAT MY ACCOUBT WAS PAID UP week before last and i have a proof to confirm that

View 0 more photos

Nokuthula Fundama

1 comments

Nokuthula Fundama of US

Sep 19, 2018 6:46 pm EDT

I am getting calls from collection agencies stating that I owe nestar some money . My contract ended last year. If there was outstanding money why was I not told last year by netsar in a form of a call a message or mail. Why am I getting disturbing messages or threats. I can be contacted on [protected]

Kea Magome

1 comments

Kea Magome of US

Jul 24, 2019 7:01 am EDT

I have been trying to upgrade my tracker for the past three months now. I was told that a technician will bring me a tag as well as a panic button. Till to-date I haven't received any of that and R300 was deducted off my account, what for I also do not know and nobody is able to explain this to me.

Amina111

1 comments

Amina111 of US

Sep 04, 2019 9:04 am EDT

Verified customer

Good day. The tracking device in my car is faulty. I had phoned the customer service but my issue was not resolved. They had hung up on me twice. I am very disappointed with the quality of sevice offered. It is truly pathetic.

Please resolve the issue ASAP

Kind regards.

Please contact me on: aminariley@gmail.com

Maria Pires

1 complaint

1 comments

Maria Pires of US

Aug 03, 2021 7:54 am EDT

Verified customer

I have sent Netstar 2 emails and still waiting for a response.
I have spent over an hour on my cell phone on various calls and still have no response. Have even disconnected on various occasions..
Have been sent reference numbers and still nothing.
Totally disgusted with their service after I don't know how many years with them.
Will never, ever suggest them to anyone that's for sure.
People stay away

Tshepo Mokoena

1 comments

Tshepo Mokoena of US

Nov 27, 2022 5:47 am EST

They dont want to cancel the tracker ,I've send them emails from March

QS.

Soweto, ZA

1 comments

QS. of Soweto, ZA

Dec 26, 2022 9:05 pm EST

Verified customer

I've reached out to various people within to no avail, car sold July already-

I dont know what to do further as it is now fraud that Netstar is performing

I repeat again CANCEL my expired CONTRACT NETSTAR WITH IMMEDIATE effect and frw my proof of cancellation

Ruwan4

Pretoria, ZA

1 comments

Ruwan4 of Pretoria, ZA

Oct 11, 2023 9:52 pm EDT

I sold my car Feb 2022 and I have sent numerous emails cancelling their policy but I have received zero acknowledgement. They've kept debiting my account and I have resorted to cancelling debit orders and sending additional emails with no one responding. No they finally sent me and sms telling me i am handed over to debt collectors etc.

Johan Grundling

1 comments

Johan Grundling of US

Nov 13, 2023 12:15 pm EST

Verified customer

Case number

cas-7223448-k0j9

first appointment - no technition available

second appointment - nobody arrived as schedule

call centre no answer

Netstar (formerly Altech Netstar) - netstar not accepting cancellation of contract 6

Netstar (formerly Altech Netstar) - pathethic service 1

Netstar (formerly Altech Netstar) - bad quality of work done by their technician

Resolved

Netstar (formerly Altech Netstar) - lack of service delivery from altech netstar

Netstar (formerly Altech Netstar) - listed at creditworx

Resolved

Netstar (formerly Altech Netstar) - Netstar South Africa

Netstar (formerly Altech Netstar) - Tracking device upgrades.

Netstar (formerly Altech Netstar) - unethical behaviour and horrible customer service

Netstar (formerly Altech Netstar) - lack of service 1

Netstar (formerly Altech Netstar) - call centre

View all Netstar (formerly Altech Netstar) reviews and complaints

Netstar (formerly Altech Netstar) Contacts

Netstar (formerly Altech Netstar) phone numbers

086 012 2436
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Customer Service

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Bloemfontein

+27 215 282 900
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14%
Confidence score

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Durban

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East London

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George

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Kimberley

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Klerksdorp

+27 100 609 870
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100%
Confidence score

Newcastle

+27 333 450 637
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100%
Confidence score

Pietermaritzburg

+27 100 600 230
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100%
Confidence score

Polokwane

010 060 1060
010 060 1060

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Port Elizabeth

+27 357 800 200
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Richards Bay

010 060 0264
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Rustenburg

+27 100 600 214
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Witbank

+27 860 122 436
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Telesales Call Centre

+244 940 790 003
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Angola

+267 395 6482
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Botswana

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100%
Confidence score

Ghana

+254 712 345 645
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Kenya, Rwanda & Uganda

+60 342 597 000
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Malaysia

+258 137 440 313
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Mozambique (Maputo

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100%
Confidence score

Namibia

+234 112 075 319
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Nigeria

+268 24 048 857
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Swaziland

+260 211 231 076
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Zambia

+27 80 011 2222
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33%
Confidence score

24/7 Emergency Call Centre

+27 11 207 5500
+27 11 207 5500

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Netstar Head Office

More phone numbers

Netstar (formerly Altech Netstar) emails

cs@netstar.co.za

100%
Confidence score: 100%

Support

companion@netstar.co.za

100%
Confidence score: 100%

Netstar Companion Support Centre

ebrahimh@netstar.co.za

94%
Confidence score: 94%

sales

nicok@netstar.co.za

93%
Confidence score: 93%

leshag@netstar.co.za

92%
Confidence score: 92%

ashwinm@netstar.co.za

89%
Confidence score: 89%

steveni@netstar.co.za

88%
Confidence score: 88%

patrickm@netstar.co.za

87%
Confidence score: 87%

kekem@netstar.co.za

86%
Confidence score: 86%

arnov@netstar.co.za

85%
Confidence score: 85%

engelam@netstar.co.za

84%
Confidence score: 84%

More emails

Netstar (formerly Altech Netstar) address

Block O Central Park Offices 16th Road Randjespark Ext 5, Midrand, South Africa

Netstar (formerly Altech Netstar) social media
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Oct 28, 2024