Netstar (formerly Altech Netstar)
Reviews and Complaints

On the 20th of November I called netstar to inform them of a fault on unit fitted to my vehicle. I was informed to sort the problem out myself with the fitment centre to which I advised the consultant that the reason I am calling is so that head office could sort this issue out as they have done so in the past. Consultant didn’t care less and refused to assist. I then proceeded to email the problem to netstar. I was called back by one of their consultants on the 26th of November to advise that they had informed Netstar in Lenasia to contact me regarding the replacement / repair of the unit. I did not hear anything from either netstar head office or the fitment centre in Lenasia until I tried to contact netstar again on the 28th of November only to realise that the enquiry to the fitment centre in Lenasia did not go through as an invalid email contact was used. Surely at that stage netstar should have picked this up. Secondly they informed me that they spoke to someone at the fitment centre to assist with this problem. On the 06th of December I used their website satisfactory service to inform them of my complaint, a response was only given on the 17th of December to advise once again that this is my problem not theirs. Again on the 11th I contacted netstar to advise that the problem was not yet sorted out and that I am waiting for a response to this problem. Considering that I am paying a premium to have this service it’s rather unfair to be treated in this manner. All I want is for my unit to be fixed or replaced at no inconvenience to me and quite honestly I do not think that this is too much to ask for. Please assist in resolving this matter

Altech Netstar fitted a tracker to my car on 11 May 2013. Started calling them from Monday 13 May 2013 until today 20 May 2013 bu haven't been helped. Bascially I'm paying for service that I'm not even receiving. I'm so appalled the service that I have received so far. I thought the company had a prestigious reputation.

Monday 9th 2011 I took my BMW 1 series coupe to this Fitment Centre to have my Netstar Tracking Unit checked since it was faulty, one of their technician blew out the fuse thats control the lights, and he battled to have it fixed on time i spend the whole day there till 9PM while they are busy fault checking.They removed the dashboard silver trim panels which they happend to scratch looking for the fuse box, without success on Tuesday 10 they took my vehicle to BMW to have BMW run a diagnostic on the car which indicated the fuses that was blown they replaced those and the car lights was fine, but the car performance changed from high to low with a Turbo lag. The Manager Peter called me on Wednesday 11 th saying the car was fine, I went to collect the car With a bad performance and scratched dashboard, ashtray trims and the manager claims those i caused because of wear, He made a lame excuse saying watch could have caused the scratches, I dont wear watches he then changed the story saying the Technician is fairly new and when they remove dash pannels they should put them on plastic protectors but he did not. When you take a car to a fitment centre you expect to find it in good condition.
They did not even do the car checklist thats why they mess peoples cars and claim to be wear and tear. Avoid them

Due to circumstances well beyond our control NetStar has managed to truly cause dismay, distrust and disbelief in every single advertisement of theirs whether audio or visual. Don’t believe a thing they say. They don’t care as much as they say that they do, only about your money but that right there they don’t publish. But hey you decide. I had a Cyber Sleuth Supreme System along with the Panic Button and the Crash Alert installed at a cost of R750 as I wanted for the maximum protection available to be at my wife’s disposal. The Unit kept on sending Panic Signals and we figured it may be due to the positioning of the Panic Button. However, NetStar then contacted my Wife informing her that they suspect that the Unit may be faulty as it kept on sending Panic Signals. They undertook out of their own accord to contact the Fitment Centre and arrange for the Unit to be tested. Wow, what Service, what caring. Yes indeed read on what service, what caring?

Two weeks have now passed and the Fitment Centre still did not contact us. I then took time off of work and went to the Fitment Centre on Friday the 18th of February who assured me that they knew nothing of the issues. Upon their further investigation the System had been effectively deactivated as it was in a Panic State since the 2nd of February this in essence means that the car couldn’t be tracked on the internet and even if she had pressed the Panic Button herself it wouldn’t work as the Unit was effectively disabled.

So you tell me how the hell can this be? When she complained about this with the information at hand they confirmed that this was true and that they would give her a months’ free usage of the system as it was effectively off. So does this make up for the false sense of security that we had that she was protected. Does this make up for the fact that if she was in trouble for what so ever reason she would not be helped. Does this free them from any obligation towards their clients whose lives they are supposed to be protecting? Does this make it go away that their competence levels are questionable in as much as the who put left it in Panic Mode, who did not call the Fitment Centre etc. I cannot believe that any company would risk their reputation so openly by advertising one thing and doing the absolute exact opposite. I am seeking Legal Advice in this matter and I suggest that anyone else out there that has had the same and or similar experiences with NetStar do the same. This is truly unacceptable and a pathetic show of incompetence.

Three Altech Netstar devices were installed in Nov 2009 and a week later I found out that all three were faulty. I was told that new devices needed to be installed but it did not happen in November nor December. Only in January 2010, the new devices were installed. A few days later my account was debited for these devices. A few more days passed and again it was reported that all three devices were faulty. I was absolutely furious with Altech Netstar and to think that I was debited for something that did not even work! After many phone calls and nasty emails, Aven Pillay, Sales Executive at Altech Netstar sent me an email promising to cancel my contract, remove the faulty devices and reimburse me. This email was sent to me on the 12 Feb 2010. After numerous phone calls and more nasty emails, nothing happened! I need the faulty devices to be removed before another tracking company can install their devices but this does not bother Altech Netstar. In the interim, I am unable to track any of my vehicles if stolen or hijacked, thanks to Altech Netstar, their incompetent staff and faulty devices.

I entered into a contract with Altech Netstar fin good faith for a Guardian unit for my daughter. This unit has not been activated for 7 days despite numerous calls to the Call Center. So much for activation within 24 hours on weekdays and 72 hours over weekends. Based on the service...oh let me re-phase lack of service. I am cancelling my contract. of which I have had no benefit. If activation cannot be done within 7days, how can I trust the response on a SOS in the event of an emergency.

Becasue I do not agree with their last 2 statements, I have been trying since 10 September to get a full reconciliation from their accounts department. I must have sent 10 emails and spoken to them twice, but still no recon. How difficult can it be, I do it for my clients, so what's the problem? If their accounts response time is this bad what can I expect if my car is stolen?

Yesteday afternoon Netstar mechanics came to my office park to install a new tracking unit into my car. When I went down to my car at 4:30pm on my way home, to my shock & bisbelief I discovered that my Polaroid driving sunglasses where missing from the armrest consul. What bothers me is WHY were the mechanics going through all the compartments in my vehicle, when their job is to install a unit in the dashboard?!

It's ironic how they install a unit to PREVENT theft and yet they help themselves to other peoples personal items - what the hell is wrong with these mechanics?!

I'm upset and frustrated, clearly honesty is not one of their corporate values. I want my glasses back!

Advice - Dont use Netstar, go with TRACKER!