Amazon
Reviews and Complaints

Amazon community help is useless
I've been a customer of Amazon for at least 15 years and never had any problems until last August. Amazon's community help became totally useless.
I posted a review of a soap dispenser and received an email saying that it would not be posted due to a violation. I the email was a premade response listing several reasons. Going thru the list none of the reasons applied to the review. I replied asking what I did wrong, what was the violation.
After a month with no reply I sent another request then I noticed that a review that I made and was approved was taken down. After 3 emails and a call to customer service I finally received a reply in the form of a premade response.
Several more email requests and 4 more reviews being approved and removed. Each time that I was able to get a reply it was the same premade response also saying that they weren't going do anything.
Now after 12 emails and calls all of my reviews were removed and I'm am blocked from posting any more. I guess asking for help or information must have upset someone.
After 5 months I still have not received an explanation as to what was wrong with the post that violated something. I guess that it's beyond their capabilities to actually look into a problem and give an answer. I have the impression that all that they are able to do is ignore requests, sent out premade responses when they have to and destroy peoples work if they have the audacity to keep asking for an answer or help.
I have been a customer of Amazon for around 15 plus years and this has left a very bitter impression as to how Amazon works now. Too bad they don't care about their long term customers.

Perhaps no one has noticed my Amazon account, but looked it up, and I've spent over 80k since 2011. However I have not created an new order since January 5th of this year. I had always imagined it would be difficult to replace Amazon, but so far. Nope. It's not been difficult at all. Whether I cancel my Prime or not, I haven't decided, but I will not be renewing it.

Why have I done this? Simple, and this has been coming for a while, it is not Amazon's or any other company's place to decide who should or should not run our free country. Nor is it Amazon's or any other company's place to cancel contracts on other companies because they disagree with Amazon's politics or because they provide an alternative.

With this in mind I have ceased doing business with ALL companies who deign to interfere in this in manner.

Amazon and ALL companies should keep their noses OUT of our politics. PERIOD.

I purchased 4 amazon gift cards from Krogers on 1/27/21 in the amounts of $500.00 each to make a purchase on Amazon.com. I created my account with a cell phone [protected] on the same day. The order would not go through so I contacted customer service to find out why. I was informed I needed to add a debit card or credit card to the account for backup payment. I purchased gift cards so I would not need to identify my bank account because of being hacked via the internet and to accumulate fuel rewards for gasoline purchases. So I used my reloading Netspend debit card. This caused the account to be on hold because it was unverifiable. I have spoke with 4 customer service reps. I have spoke with 5 lead members and nothing is resolved. I gave the lead worker team my visa card associated with my bank account so it can be verified and it ends in 3106. They confirm they have this information.

According to the lead worker team the analysts attempted to contact me with an email account but I don't have one associated with the account. Each time a lead tells me someone will get with me within 12-24 hours. I do not hear from anyone via my cell phone by call or text message.

This is very frustrating and I am ready to make a complaint with the Better Business Bureau and the Attorney General's office in Ohio. Please resolve before I escalate.

I need to get this resolved. This is a birthday present for a friend who has everything.

I need someone to contact me via cell phone at [protected].

Amazon temporary closed and now closed my account because it had been hacked several times. We were able to catch it before it go too bad. My charge cards were listed on Amazon's web site with the last 4 numbers showing. All they had to do once in my account was click on the one they wanted to charge they items to. I removed my charge card numbers from Amazon web site and changed my passwords. I also got a new bank card. So there is no way they can hack me again.

Then I received this email from them: They temporary closed it.

This was the first email from Amazon. They told me they would get back to me in 24 hours. They didn't.
Fri, Jan 22, 2021 2:58 pm
([protected]@amazon.com)
To:you Details Hello,
We have closed your Amazon.com account and canceled any pending orders.
We took these actions because our records show that an unauthorized person has signed into your account.
I called numerous times with no results. They were all going to get back to me. I do have a list of day, times, and names of the ones I talked to if needed.

Recent changes to your Amazon account
Thu, Jan 28, 2021 7:58 pm
([protected]@amazon.com)
To:you Details
Hello,
We have already secured your account and sent you an email confirming the same. If you cannot access that email, follow the steps below to regain access to your account. The rest of this email just recomments I change my password, etc.
Looks like I can just change my password in open my account. It didn't work. They still have me temporary closed.

On Jan 29, 2021, at 2:06 PM, [protected]@amazon.com wrote:
Hello,
We have closed your Amazon.com account and canceled any pending orders.
We took these actions because our records show that an unauthorized person has signed into your account.

I need it opened up with the same email address. I have had that email address for 26 years, I can't access: My Alexa shopping list, Prime Video, I still have a gift card with money on it, see all my previous orders (which I need to review to re-order or make sure I don't order again), I am a Prime member (no videos), Amazon Music is gone too, and I have a re-occurring order I need to watch.
I haven't done anything wrong and Amazon is punishing me.

The account is in the name: [protected]@aol.com.
Please help me get my account restored.
Thank you.

I'm extremely upset that Amazon decided to discontinue Parler as a customer due to their business practices allowing free speech. I've spent many thousands of dollars at Amazon over the years. As long as Amazon continues with this sort of practice I will no longer spend another dollar with you. Please change your mind about this and start hosting Parler once again.

Two charges on my credit card that I did not authorize

Amazon Prime XT11492 amazn.com/bill WA on Jan 26

Amazon Prime *CR5VJ1U on Dec 28

I deleted my membership with Amazon in early January and am still being billed on my Visa.
AMZN Mktp CA*JQ52Z6C03 I am being billed $29.67 for a book I NEVER received. That's why I cancelled in the first place...
Amazon.ca Prime Member amazon.ca/pri BC $9.03. I have cancelled, why am I still being charged?

Please refund these two charges. B D Jacobs 46 Talbot Rd. North York On
M2M1R8
[protected]@gmailcom

After returning an item was told would receive a credit shortly. Kept checking with credit card for credit to no avail. Realized that refund was only good toward next purchase. Was not aware of the policy.

El 29 de Noviembre 2020 hice la compra de una LIGHT PAD LED . Pagué $29.99 USD lo que corresponde a $842.00 Moneda nacional aquí en México.
El número de ratreo es
UV316551208DE.
Hasta la fecha NO he recibido la lámpara.
Me pueden indicar, por favor, la fecha de entrega?
Mi dirección es Paseo de los Abetos #155
Paseos de Taxqueña. C.p 04250 Ciudad de México.
Gracias. Espero su respuesta

My credit card has been charged $13.05 for the past year. The charge is made by Amzn.com/billsWA. How/who can I contact to remove that charge, without paying a fee from some other organization to help me? I can't seem to get any direct response from Amazon.com regarding this charge. Will I have to drop my Amazon Membership to get rid of this $13.05 monthly charge? Please advise.

I am not a shopper and so I love Amazon and the ease of purchasing... but with your recent censorship and now allowing this "All Cops Are [censored]" line of products, you have lost my business. I know you won't miss me but I will sleep better knowing I don't contribute to you! You are promoting hate and adding to the dissension we currently have in this country!

Theresa Ekstrom
[protected]@frontier.com

Order parts received empty package usps marked, received without contents. Order #[protected]# from. Cnfaner 172 trade street lexington ky. 40511. Usps tracking #9361289710093830406302. No parts just empty package. Help help heap.

Ordered 8 paint by number on Dec 27 2020 did not receive order till 1/23/2021
two items short no item numbers on items on order. order no. 7W2429030E168805j. we never received any packing slip noting any back orders

How dare you side with the left, facebook, twitter and shut down parlor. Shame on you. If you are not for america watch your value decline fast! We are not stupid but you certainly are, Do you not know your customer base? We are the working class, not the elite..., they use local guinea pigs and not you. Don't you know better than to affiliate your self with one party. I am disgusted and will not shop or use amazon anything ever again!

We live in a senior community in las vegas nv and so far every van that makes a delivery here, the drivers have their music blasting and they sit right in front of your home. Until they get done with whatever they are doing in the van, and their music is blasting it is a gray van with the word prime and amazon on the back door. This is very bad and sometimes we are not feeling well when this happens. Would like someone in management to correct this issue, asap, it happened again today time was about (4:05) in the boulder cascade senior home park..

I live in central time zone. Amazon prime displayed I couldn't watch the inauguration until 8:30 pm. Started watching at 8:30 and it's some after party garbage. As I suspected... I should have done my due diligence to make up for your lack thereof. It's 2021 and thought after 10 years you might have realized how much you you struggle with simple concepts. Hope stocks drop until you have to file bankruptcy because of your lack of the simplest due diligence... going to stop paying for your stupid suggestions. Would rather pay too much for direct tv or another option and not be left wondering if you still lack common responsibility.

The Telephone Customer of Amazon needs to improve right away because on several instances I had to request a Call from Customer Service, I felt insulted and judged by the agent instead of them listening and getting to the solution of why I asked for Customer Service. It is non of their business what payment method I use or why their system charged the wrong card. All they have to do is fix the issue and keep their judgments to themselves because that is what they are being PAID to do is BUSINESS Customer Service. FOCUS ON CUSTOMER SERVICE AND SOLUTIONS AND CHECK YOUR BIAS AND ATTITUDE

I bought a back cover for my phone from amazon. It was not the correct one which was in the image on the official site so I returned it, it said my refund will be credited in my account in 3~5 bussiness days. I returned it on 8 Jan 2021, till today i.e. 19 Jan 2021 it is been 11 days even now I have not got any refund yet. I tried to communicate with them, they just said it will take time and they had initiated the refund on the 8 Jan itself.

only info from debit account is amzn.con/billwa
We have made no purchases from Prime for this amount.
This charge showed up on JAN 17, 2021. Please resolve with a cancellation of $127.33 or refund thru my PayPal account

On Dec 12 2020 and Jan 12 2021 I was charged 14.22 for BP Amazon Prime #' ED88Q54P3 the other is 493EP91k3 I don't have this charge never had would like a refund for those dates and really don't know what these charges are on my debt card