AMC Theatres
Reviews and Complaints

I recently had date night with my 2 children, all together it was 4 of us. We normally would go to amc in spring location but due to our recent move we are now frequent goers to the amc deerbrook location. However on a previous visit which was 09/18/2018 my partner and I went to see the nun at the 5:45 showing time, on a tuesday the theater was not that busy. I asked the food server if I could have fresh popcorn and he graciously said yes and not only that he brought it to the theater where the movie was showing. Not only was that great customer service but he made amc look amazing as far as making us feel welcomed and comfortable and not to mention catering to the need of the customers. Now on 09/20/2018 a very busy day we took the family to see transylvania 3 and I asked for fresh popcorn the food server tells me "we do not make fresh popcorn" so I was shocked but still got it for the kids.. When the server gave us the bucket my daughter and I "eat out of it" and it was too stale so I said nevermind ill just get a small one.. He took the bucket and "dumped" it back into the pile of the other popcorn... I was "shocked: that was the most un sanitary thing to do.. So at the point I wondered how many times have they done this with previous customers.. This was disgusting and I would love to recieve a call to discuss this with corporate or bbb

I was attempting to purchase tickets to a movie Monday, August 20th through the AMC app. It prompted me for payment information and I clicked on what was thought to be my credit card when it was really the A-LIST membership. I thought I was clicking the box to agree to using my credit card on file to purchase the ticket instead it was signing me up for A-list. I recently upgraded my STUB membership and had no desire AT ALL to upgrade again to A-LIST. When I called AMC on the third try, (the first two times I was either hung up on then transferred to a "dead line") I had a gentlemen at first tell me he could help me then said he couldn't. He would have to bill me a $39 cancellation fee. At that point I had the "membership" for the duration of the movie I went to see-2 hours! I asked to speak with the supervisor. "Mina" was put on the phone and what I could extract from what sounded slightly incoherent was that I only had two options. Like I was being held hostage to AMC. Option 1-the $39 cancellation fee or Option 2, remain a hostage of A LIST until November. I respectfully requested a concession on the basis I've been a customer for years with AMC and purposely decline using FANDANGO and REGAL CINEMAS in favor of AMC. This meant nothing to her and again told me my "options". I am extremely upset and disappointed with the route AMC has taken on this one. My loyalty stopped at that call and now I am requesting a cancellation of not only this A LIST membership but my STUBS MEMBERSHIP and would also like a refund for the STUBS membership I upgraded to. I no longer want to be a customer or give any more money to this franchise unless this is resolved. This is obvious Corporate Fraud and is extremely disappointing.

Location afton dr in columbia sc last 6 time I been their only 2 times was I able to hear the movies and it was address somewhat but this time I was told to pick a seat in green and Thames I was told I can't pick those seat since so.eone lost their reserves seat and got those I told them ok I can pick out the green area yet I can't have what I picked in green

Your web site advertised a show as being a "Standard" format, when we arrived at the theater we were told they wanted us to pay a $5 up charge per ticket because it had Dolby sound. Which we were told was not Standard?

This happened on 7 Aug 18 at the Arapahoe 16 theater in Aurora, CO for the 3:30 PM showing. We are Stub members.

Make sure your website information is the same as what we can expect at the theater. For our troubles we would like you to provide us - Two free passes.

Thank you,

Joe McCutchan

Last night I was at the Tamiami location and I was very upset by something I witnessed. While standing in the concession line, one of the managers began reprimanding and belittling an employee in front of an entire crowd of people. It appeared that he was upset at her for opening a cash register to help the customers in line. Obviously I do not know what the proper policy and procedure is for AMC's cash drawer operations, but I do know that the way he was speaking to the young lady was inexcusable and made me and the group I was with very upset and uncomfortable. After some research I discovered the manager's name was Nick (or so I was told). I would hope that as an organization, AMC does not condone this type of treatment toward its employees and that someone will provide Nick with the additional training he so clearly needs as he is a liability for the customers' experience, not to mention Human Resources!

Arriving at the theater first show of the day the seats are dirty. Trash in the drink trays. Screen was not fixed to see previews. Was sitting in seats for 15 mins and still no employee in sight .
I needed to go search for manager who I showed pictures too and explained the issues, his reply was oh I will go see if I can fix screen and I will get someone to get the trash on your seats and in drink tray . I told him it's a bit late I would prefer he move our seat to clean ones he said he could not do that

I joined AMC stubs premium today. I bought tickets for me and my husband to see Jurassic World. We go to the theater and bought popcorn and soda. The popcorn was extremely salty so we had to get another refill and dump out the first one. The popcorn was horrible and extremely salty. All three soda machines were not fully stocked, there was no diet soda and I let the manager know. There were boxes of supplies on the ground outside or near theater 8, this was the supplies to stock the machines. The manager looked at the machines and walked over to the boxes, passed us and didn't say a word. He went back behind the counter and I said excuse me sir, the machines?! The one then was out of order and no ice in another on top of that. We just decided to go to our theater because no one was trying to help and we were excited to see our movie. I did mention to the manager that it was a huge movie day, and a Friday. We went to the 4:00 pm movie because we knew there was not going to be a crowd. On top of all this, during the movie, young kids were walking in and out trying to sneak into the movie and find seats, they found some in the very front. No one was in duty and the place was not as clean as the many other times we have been there. Thanks for ruining our night with horrible service!

June 5, 2018

I have always preferred AMC Regency (Jacksonville, FL) over every other theatre as I have always found it accommodating and enjoyable.

This date, a friend and I decided to watch "Adrift".. Since I am an AMC Stubs holder (and pay patronage to AMC Regency), I always renew. One of the perks is a speedy ticket agent as well as concession. I was embarrassed and humiliated when a ticket agent on duty decided to "skip" my friend and I and service others from the general waiting line. When my friend and I had arrived, there was no one standing in the preferential line before us, and no one after us. I didn't understand this agent putting us aside (as we were up at the counter) dismissing us, and servicing others. I felt a bit neglected and embarrassed. I displayed my AMC Stubs card which he responded that he had already serviced "others" from the preferential line before my friend and I had arrived so he was not going to wait on us. His negativity was irritating. Afterall, I am paying for preferential treatment and had no clue who was there before us when we were in the Preferential Line. He was rude and my feelings were hurt. I asked for Customer Service at this AMC and informed Customer Service that I would file a formal complaint.

Normally, I would dismiss this, however, the attitude of the ticket agent was irritating and negative. I don't think I was treated fairly and I would like to be compensated.

We paid the 4.99+ tax for our refill and they would not let us get our second free refill during the movie! They were rude when we took it up there and acted bothered by the request I tried to show them the bucket even says it... free refill same day the manager said no we won't refill it unless u pay another 4.99 and shrugged her shoulders! Terrible service and absurd when the popcorn bucket even states it!

On Saturday March 17th, my daughter and I went to the AMC theater located at Security Square Mall. We were seeing the movie a Wrinkle in Time showing at 7:15pm. We were seated in F17-18. About 35mins into the movie a group of Teenagers about 10 or 12 entered the theater and were standing in the back talking at full volume. Then made their way to the front of the theater where they stood in front of the screen, talking among themselves and cursing. Other audience members asked the teenagers to sit down and talk quietly. The teenagers began to verbally attack the audience member. I went to customer service to get a stewardess to remove the teenagers. This whole exchange took up about about half the run time of the movie. The stewardess came in sat in the audience and quietly removed the Teenagers. My child and I were so distracted we were only about to enjoy the last half of the movie. I have been coming to this theater for years, ever before the renovations, this is our home theater. With the experience we had this past weekend I don't think this theater will be my first choice anymore.

Samer, Customer Service

March 10, 2018, Saturday Time 7:45 p.m.

During the movie Gringo, in studio 5, seat E4. I left my seat and food to speak to the managers and found an usher. She called over the radio to ask a manager to come to the theater and speak to the people in E1 and E2.

They never showed up, to address the issue.

After the movie, I asked the usher what happened and she told me she had called the managers, and we spoke to the managers, two women.

Their facial expressions where clear they had no intention of ever confronting a customer about violating the rules. They ignored the supporting inputs from the usher a responsible young lady that offered me a ticket. The managers blew me off and I am upset because I am a frequent movie goer at this theater.

Best, Charles [protected]@gmail.com [protected]

AMC confrimation# - [protected].3 - I wanted to purchase tickets in advance for The Black Panther and called the theater for tickets last week. They told me that I could do this online and If was a Stubs member for either Stubs Free or Stubs Premium, I could have the fees waived. On 2/25/18 went on the website and started to buy tickets and the message popped up saying that if I joined Stubs I would get the fees waived. I went ahead and joined and purchased tickets without seeing any notice of a minimum of 4 tickets had to be bought for the fees to be waived. I didn't see an itemized bill or notice fee charges. I went back to confirm my purchase and realized the system had charged me fees. I called the theater and they said they would credit the fee when we went to watch the movie. At the theater I was told that I b/c we are ONLY a family of 3 people the fee couldn't be waived. They told me to call customer service and got the same response. They did tell me the my husband is a premier member, but even though I used his credit card they still would not do a courtesy refund. This is where AMC differs from other cinemas. Been a member at Regal for years and no issues. I thought for once I would try a different theater b/c friends had told me about the new theater. I even spoke to a manager at AMC Customer Service who refused to make a concession this one time. Bottom line - bad customer impression.

I visited AMC 8 Streets of St. Charles, Missouri today. I purchased my ticket in advance so I just used the auto machine to get my ticket and go get snacks. I was in the Premier Line and waited patiently while the cashier waited on at least 3 customers knowing I was standing there. When I asked if they were not honoring the Premier line today - she said yes, but you're not in it. I looked around and was standing right next to the Premier sign and the black tape. I said, ok - where would you like me to be. She noted on the other side of the sign. I was like ok - she preceded to wait on the regular line and then after another customer, she waited on me. I tried to not be pissed about it but it was obvious I was waiting where I thought the Premier line was- I was the only person standing there so there was no confusion. I'm not a prejudiced person but I will note that I was the only white person in line while the black worker continued to wait on the all black line. I've never really felt discriminated against until today. I tried to order Cinnamon pretzels, which I didn't get because she was the only employee there and they were out of icing and my show was about to start, so I didn't want to wait the estimated 20 minutes. So, I settled for a small bag of popcorn and a drink. Bad experience in terms of customer service but I will admit to enjoying the show.

> >This is a copy of an email I sent to AMC in early January:
"> I visited the AMC theater in Apple
> Valley California with my 2 children on 1/13/18. I was
> attempting to use 4 gift cards to have a special night with
> them watching "The Greatest Showman". Unfortunately it
> turned into an exhausting experience that I am still having
> to waste my time on. The movie started at 3:55 and we were
> already 5 minutes late. Then the following occurred.
> 1. My 1st gift card
> #[protected] (picture attached) was deactivated and
> couldn't be used. I thought there was $16 on it but when I
> called I was told that there was only $5.
> 2. The girl running the register
> proceeded to swipe my second card #[protected] (picture
> attached) a number of times and then told me that it did not
> have any money on it. She offered no answer as to where the
> $10 went so I asked for a manager. The manager had no
> solution. When I asked for her name she said it was
> "Dorthy". When I called the gift card phone number I was
> told that one of those swipes went through. I NEED A REFUND
> FOR THIS CARD.
> 3. I then proceeded to use 2 other gift
> cards (#6525 & ..#9199) to pay for our tickets (picture
> attatched). The manager threw away the gift card ending in
> #6525 saying there was no money on it. By now it was 4:15 as
> you can see from the receipt.
> 4. Next I visited the concession stand
> where I tried to use my remaining $1.83. Again I was told
> there was a zero balance even though I still had the receipt
> saying there was $1.83 left on it (receipt attached.) Now it
> was 4:35 and I had missed 40 minutes of the movie. My
> daughter had come to check on me because she was worried. I
> finally asked for a refund since the "manager" offered no
> solution. She spent the entirety of our interaction just
> standing there saying nothing. Now the manager's name had
> changed to Jordan. She threw card #9199 away claiming that
> it had a zero balance.I NEED A REFUND FOR THE REMAINING
> BALANCE OF THIS CARD.
> 5. This theater is inconvenient enough
> as it is. Aftter this experience I will be driving the extra
> 5 miles (from my house) in the other direction to visit
> Edwards Regal in Rancho instead. I RECOMMEND YOU PROVIDE
> YOUR MANAGERS WITH TRAINING IN WORKING WITH REAL PEOPLE AND
> PROBLEM SOLVING. The
> "manager" truly did not seem to have
> any knowledge of the computer system or gift card
> transactions. When I was a manager it was VERY easy to run a
> quick report to find out what happened. I would think it
> would be even easier now with computers. Why did I have to
> waste almost an hour of my time that I should have been
> spending with my family? In addition, I had to leave the
> theater with MY money having just disappeared into thin
> air? NOW I am having to waste more time to get MY money
> back by calling, sending emails and taking pictures of my
> gift cards and receipts. I would very much appreciate your
> attention to this matter and a quick rectification."

Good Afternoon,

I need to let you know about the inhuman service given by Eddy, a young Asian male, the manager at the AMC Kabuki on Post St.in San Francisco on 02/03/18 at 11:156am. I never got an e-mail confirmation nor a text after I purchased my ticket on Wednesday, so I drove to the theater today to make sure I have my tickets and seats before any remaining seats sell out. I walked up to the theater, at 11:15am, and an employee was waiting at the front of the theater to enter, too. As the manager let his co-worker in, the co-worker asked the manager to help me: I told him my challenge. The manager was incredibly RUDE, IMPATIENT, DISRESPECTFUL, and gave a COULDN'T GIVE A DAMN ATTITUDE. I asked him if he could check on the computer for my tickets against my credit card. He said, "NO." Not even an "I'm sorry." Just, "NO." and then began to close the glass door on me.
As he did, I asked, "What time can I come back." And he looked at me but continued to close the door. Really? What could be more important that helping a guest? This young man is not going to have much success in life. AMC should fire him.

How the mighty and once noble Sundance Kabuki Theater has fallen to terrible customer service under AMC's new ownership. What a head-hanging shame. He represents YOUR COMPANY and, as Director of Rooms, of the hotel right next door, we will no longer send our guest to your now ghetto theater.

Dear customers,
We don't like that AMC boy coming to our house anymore. Nobody likes him. And we have done talking with sherrifs. And he got caught already. And we are not aloud boys to come to girls house to do sex. Because we are all living with girls. And no boys could come any days they have day offs. Please help us take care. Because he always still keep doing in his own way. Not paying attention to nobody and police. We would like all managers to tell him to stop coming to girls house.
And tell him please leave our house to stop coming over.
From admistrator Alice Assaad.

I had a very bad experience with AMC Burbank 8, Screen 1, I went to watch a move with my 3year old kid. I have been asked to go out from the movie hall just because my kid cried during the movie.
I think AMC should have a disclaimer saying that a parent should not watch a movie with a child.
I am staying in Woodland Hills, CA. I travelled 18 miles to watch the movie, and right now I am asked to go out from the movie hall just because I am parent to a toddler.
My complaint number [protected]

My name is Jeffery Dennis a stubs member and frequent visitor to the AMC Studio 30 location in Houston, Texas on Dunvale Street near my apartment. This email is a grievance against a staff member named Jesus who caused me the worst night I have had in a very long time.

At around 7pm on October 3, 2017 in front of numerous eyewitnesses I was insulted, treated rudely, seperated from my family, and caused to leave the cinema with my ticket being confiscated and destroyed. All instigated by a manager named Jesus. I was given false contact information to file a complaint about the matter. So as it stands I basically paid for a ticket just to have it taken, destroyed, and I was put out by this staff member in error.

My relative purchased our tickets at the kiosk. They went ahead. I came in after but noticed my ticket was not ticket I was supposed to have. I immediately approached the desk where I was told my card didnt match so my ticket could not be exchanged. I said fine realizing ticket was not purchased with our joint card but with another instead. I could not get family on phone. I just said forget about exchange and the one staff member was ok with this. As I finished speaking with staff I was talking to at customer service booth and proceeded to locate family. This guy Jesus loudly and rudely confronts me "Hey where is your ticket!" I said to him the guy at customer service took care of it.. So I walk off.

Jesus sends guy to come get me and brings back up the issue with the ticket from the kiosk. So we go through the whole thing all over again. My phone dies. This guy Jesus goes right in talking about how I didnt pay for the ticket! The ticket wasnt right! He was taking the ticket! All kinds of stuff like that.

Mind you a line is forming as this is taking place (as it is happening at customer service booth). His insults, and the things he was saying to me provoked me to the point I began to argue with this man like we were out on the streets somewhere. By the time we were arguing like this the ticket error became secondary to the way this man treated me and talked to me in front of all these people. Im a grown man and frequent visitor to this business. Mr. Jesus seemed to be upset the very minute he spoked to me.

I raised the issue to the other manager that the nature of Mr. Jesus issue with me was racially motivated or that Mr. Jesus has an anger problem that would provoke any person in that same situation. I believed both to be at least partially true, so much so, I felt obligated to document this incident in the event this man does this to another individual.

After I stepped out I was able to use someones phone to get in touch with family who was in cinema. She came and we discovered the issue with the credit card and how it might have happened but so much had happened at that point we all just left deciding to talk with corporate. as the manager gave us false contact information to send complaint to.

My fiancé and I came to the last showing of "IT" last night at 11:05pm at the South Bay Galleria location in CA. We paid a decent amount for the Dolby theater and the sound went out for about 5 minutes. We are both upset and were going to ask for a refund and the booths were closed. We also payed $8 for a bucket of popcorn and got all the kernels on top and could've broken a tooth. The theatre was also filthy as well as the women's bathrooms with no toilet paper, no seat covers and no soap! Very disappointed and would like some kind of reimbursement.

I purchased 2 tickets for Dunkirk in the 890 Broadway amc theatre through the amc official site today. When the movie is about to start, the 2 of us arrived at the theatre only to find that it's closed. However we have already paid for our tickets so we called both the theatre and the customer service number to deal with the problem but nobody answered the phone. I was trying to get refund online but the movie has "started" so I couldn't do that. Then we went to the official site again and the movie slot is still open and you can still purchase it from the website. This is ridiculous!