movie theater
Movie goers in St. Mary’s County are treated
like second class citizens
First of all, the marquee is so ancient looking, inside broken and uncomfortable seats, inconsistent volume control, small screens, slippery floors, few movie choices and old, stained carpets... That is what movie goers in Lexington Park are subjected to. It is not even a matter of choice. The only movie theater here, in this County, is so out of date that the new high definition movies are not shown. I have to drive an hour so up the road to Charles County, Anne Arundel County or Prince George’s County just to see the latest films in a theater which provides its audience with comfort and the latest in seating and technology.
What gives? Why do the movie patrons here put up with such deplorable conditions? And to top it off……the popcorn is often stale or too salty!
How long do we, here in The County, have to wait to be treated like first class movie patrons?
The complaint has been investigated and resolved to the customer’s satisfaction.
not allowing you to take in food or drinks
AMC 16, maybe the others I do not know, has taken a very hard-line on not allowing food. Hila and I went into the theater and they began to request that we not bring in our three Starbucks teas. I have been going to this theater in it's various incantations for over 20 years, literally, and this is the first time I've heard of this (this is a brand new...
Read full complaint and 31 commentsunderage children in rated r movies unattended by adults
This is the second time I have been in a Rated R movie and there children clearly under 17 in attendance without an adult. My issue is some adults don't have decorum in the movie, why would these kids? It is my understanding that these children are supposed to be ID'd when they get to the theater. The problem with that is the kids selling the tickets are just as young and just want to get them out of line. I was very annoyed that I have two sets of teenagers around me who shouldn't have been there in the first place, causing an unnecessary commotion and commentary during the movie. Needless-to-say, I told both sets to be quiet and only reason they would be quiet is because I told them I would get them thrown out of the movie. What really burned me up, I knew they were under 16 at the end of the movie b/c "mommy" had to pick them up. I just want the theaters to be a bit more responsible in who they let into movies. On top of it, the theater parents should do their jobs and make sure the kids are watching age appropriate movies in the first place. I don't need a kid next to me making exclamations b/c he's uncomfortable or too comfortable with a scene depicting a sexual act or violence.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have back problems and cannot sit through a two hour movie so my 15 year old and I went inher friend got tickets to see Deadpool which I bought
for my daughter on line in her parents bought one for her online so they had them on their phone and they were not allowed in. I went in because my daughter said I need to show my ID so I went in to show the just the ticket taker my ID to let them in and he said they would not be allowed in unless I went with them I informed him I could not if I have a bad back and could not sit in the movie for two hours which is why I made sure her friends parents bought her ticket and I bought my daughter her ticket he gave me a hard time said that is not the rule and he would not let them in if I went to a manager who was even more rude and said that's impossible even though my dad had seen it two days before she had my permission I went in I bought her the ticket if I physically can't sit there I don't see how why they have to be so rude she had my permission to be there. so the manager heard me say to the girls you know what I'll find someone older and you can walk in with them and the manager said if that happens I will go in and look and make sure they are sitting together if not they will be asked to leave. in all the years going to the movies I've never seen someone asked for an ID this was ridiculous a waste of time and money she had permission both of the girls did their only two years off the age limit and cheap my dad had already seen it I am so angry I don't know what to do so my daughter can see any movies rated R if her mother has pain problems where I am legally disabled and are they going to pay for my ticket if they were going to make me go and I was treated extremely rude this just happened so I'm extremely mad Anna voice texting on a cell phone so some of it may not make sense in my grammar and punctuation is probably off and it was an AMC theater which I've never had a problem with in the two people I talk to I never seen there before ever!
Hmmm, I'm on both sides for this argument. I agree that if they are too young and their parents didn't know they were seeing it, then they really shouldn't be seeing it but if they were either old enough and just looked young or their parents let them see that movie then really what your complaining about is how loud kids are at the theatre, and if thats the case then why didnt you just A) move or B) tell the manger or someone who works there, but thats just my opinion.
I see where you're coming from, but thats just wrong of you to say you "knew" these people were 16 because "mommy" had to pick them up. I'm 20 years old, I hear all the time that I look like I'm 15, and I recently had my mother drive me to a movie as my car is being repaired. Who are you to say that these "kids" were not in a similar situation? Who are you to say that the people selling the tickets didn't card these "kids"? It seems to me that you just have an issue with young people, typing away on your keyboard commenting how you were "annoyed" because you had to sit by teenagers and how the problem is that the people selling tickets are "just as young." I have a simple solution for you; if it bothers you oh-so-much, don't go to the movies anymore!
Issue 1: Children under 17 in attendance without adult supervision. This can easily be explained by the parents buying the tickets, thus consenting to their children seeing the movies, and then letting them go off on their own. Not all parents hold the ideal that R Rated content is "not appropriate" for their children. My husband and I are firm believers that sheltering our children all the time from the "bad things in life" can soften them to the point where they won't be able to handle it when they become full-fledged adult members of society. Both mine and my husband's parents did this to us as well, the non-sheltering approach, and we both turned out fine.
Issue 2: The children being loud. If they are being loud, ask them once to stop. If they continue, report them. End of story.
Issue 3: Underaged kids selling tickets to R Rated movies. This is something you should report to management. Teens under 17 are not allowed in many states to sell tickets to movies they themselves cannot enter. Report this to management and if it continues report it higher.
Issue 4: Appropriate content for children. This is debatable. As I said above, what is unacceptable to you might be acceptable to someone else. I feel that by being exposed to more at a younger age I was more able to deal with "The real world" when it came my time. Some parents take the opposite approach and use a gradual method of exposure while some just censor everything from the children until they reach 18 and move out on their own.
Also, not all children who have "mommy" pick them up are under 16. Not all teens get their license at 16. Not all teens have vehicles they are allowed to operate (most states require a probationary period even after a license is obtained).
3-d advertising
Went to see the new Harry Potter movie that was advertised to be an "IMAX 3-D experience." Only the first15-20 minutes of the 2 1/2 hour movie were in 3-D. The rest was just a regular movie on a large screen. I don't know where the "IMAX" part of it was supposed to be. It was not like the IMAX surround view experiences that I've had in the past. So for that I was charged $14 per ticket vs. the regular $10 ticket price. 40% more for no IMAX and only a partial 3-D! What a rip off. If they are going to charge me and my wife $28 for that, we will just wait for it to come out on video. I am disgusted with their false advertising.
The complaint has been investigated and resolved to the customer’s satisfaction.
rated r previews shown to young kids
I took my 4 year old son to see the new Ice Age movie. The audience full of young kids were excited as the previews started. To everyone's shock the preview for the horror movie The Final Destination started (lots of explosions, screams, crushings, and decapitations). Kids began to cry as the next preview started with a scream, for the new Orphan horror movie. We were all rushing our kids out of there, but the bad dream damage was done. We found the kids that seemed to be running the place, and they apparently had put the wrong movie on. They put the right movie on and gave everyone free passes, but still where is the accountability? A theater full of children should not have been subjected to that sort of careless error. We try to monitor what our children watch, and this place just blew that out of the water. Wish the manager of the place would have been here to console my son in the middle of the night, to see the damage. They are a media outlet, and with that comes responsibility (just ask Janet, Imos, etc...). They completely failed their responsibilities on this one.
The complaint has been investigated and resolved to the customer’s satisfaction.
i would have been cracking up laughing if i say a bunch of kids crying from watching a prview of a horror movie lol xD
Ok first of all I work at an AMC and as an associate I don't get paid enough to care about your kid. It was an honest mistake the projectionist made so stop tooting your horn and get over it. Your kid will be fine, just look at ME! :) lol
rated r commercial before rated pg movie
Today was the second time that this issue happened at this AMC Theater. My wife and I took our kids to watch a PG rated movie, but the movie theater shows a commercial of a terror movie rated R. AMC Theatres has an online link on their website for "Questions or Concerns" that does not allow to write them (http://www.amctheatres.com/contactus/) . It just links to a "Location Search" page.
Read full complaint and 3 commentsracial discrimination, social structure profiling, bad managment
my wife, 9 month old child and I entered the empty movie theater and sat in a secluded corner at 12pm to watch a movie before we ate. we wanted to beat the friday night crowd to watch new movies and did not want to bother anyone with our baby. only 4 couples came into the gigantic theater in downtown disney and out of all the open great middle seats for people a young couple comes and sits in front of us even though they saw we had a child with us. throughout the wait for the trailers to come on the couple was fine with my baby laughing while they were foundling and making out with each other. once the movie came on though, my baby made 4 suddle cries and the scrawny geeky guy tried acting tough in front of his girlfriend and rudely threatened us with, " shut your ###ing baby up and move or else", so i didn't hesitate to tell the guy that he can move and we are not moving for him, while my wife got up and walked out from being scared that the guy was going to attack her and the baby. after i yelled at the guy he ran to speak with the manager where my wife was going to and the whole time he was verbally attacking her saying that we didnt belong there and that we are stupid for bring a baby to the movie theater. once they got to the manager, my wife told the guy off and they both told their stories of what happened and the damn manager racially profiled my wife for being a mexican, socially profilling her as being a gangster or something and then after i arrive and say im an off duty police officer, she says she doenst want trouble and that she will call the cops and is asking us to leave with out a refund for telling the guy off and finally discriminating against families with babies by stating, " that we are not a family oriented business, we do not allow babies in the theaters and they are not welcomed, there is even a trailer saying to leave babies at home." after that i made the manager give me a refund, but i will never go to another AMC... so watch out for those fcuking racist, discriminating and profiling " professional business managers for that company...
The complaint has been investigated and resolved to the customer’s satisfaction.
This happened to us tonight. We took our kids to watch a KUNG FU PANDA II and were asked to leave because my 2 year old got excited and said "OH COOL!" AMC is NOT family friendly! My family and I will never go there again either!
concession prices
I am a regular movie goer but will probably shop more. Recently my wife and I went to the local AMC Theater to see a movie. To our surprise, the cost of concessions has gone up again. That has occurred every two to three months for the last five years. For instance, five years ago the purchase of two small popcorns and two small Diet Cokes was $7 which was about $4 more than outside the theater and quite rediculous. Now those same two small popcorns and two small Diet Cokes cost $17 which is $14 more than outside theater prices which is totally unacceptable. We can go to a fairly good restaurant and have a meal for that price.
That's on top of the $10 each ticket price. For two people the total bill that night was $37 which is not anywhere close to competitive in the movie marketplace for this area and not competitive with other entertainments available. As a result we will not be attending AMC Theaters any longer and encourage other AMC customers to complain through this forum. AMC does not have a complaint or customer interface on their web site.
The complaint has been investigated and resolved to the customer’s satisfaction.
i found a small local theater to go to. for a family of 5 which includes 2 adults and 3 children amc is just not in my price range. we go to another theather that is 10 extra mins out of our way. its 6.50 for adults after 7pm and 4.75 for kids.The kid packs are 4.75 each and include popcorn, hotdog, drink, and a candy.Now that i found this place i dont think i will return to amc.i love amc i just don't love the prices.
Jeff and all,
As Minnie06 stated, much of AMC's profit comes from the Concession stand. The economy has slowed and AMC is truly empathetic. We offer discounted box office prices before noon, senior discounts and student discounts in some locations, and limited time concession offers that can be found at http://www.amctheatres.com/Programs_and_Offers/Programs/Limited_Time_Offer/
New, expensive technologies in our field continue to grow, and in order to be the best at what we do, and offer the best possible film experience, AMC has made a commitment to invest in these technologies.
That said, AMC does appreciate the feedback. I truly hope you choose not to boycott AMC locations, so that we can continue to provide the best film experience in the industry
.. Thank you all.
- Jordan from AMC Theatres
AMC should be boycotted. The price of movies are over priced and the concession prices are beyond understandable. My wife and I used to go to the movies weekly. Yesterday we went and we were the only people in a just release movies. The lobby itself was basically empty and the parking lot was less than one fouth filled.
I now know that AMC stands for almighty money counts.
Boycott AMC and smile... they deserve empty seats.
Movie theaters charge so much for concessions because they make no money from ticket sales, it goes to the production companies. They need to make money somehow to pay for the electricity, projectors, seats, not to mention pay their employees. Eating at the concessions is not a mandatory prerequisite to see the movies, if the prices are to high then don't buy. They do have something called a kids pack that comes with a kids popcorn (pretty decent size for an adult too), a kids soda (looks like an actual small since their small looks like a medium or something), and a bag of candy all for $6.
Check again. In Springfield IL theaters, it was over $18 for a large popcorn and a drink. And their new twist, you can only get free refills on the large size!
The have bought out all Kerasotes theaters in this area, so there is no competition. But as I read in previous postings, the theaters are relatively empty. How can they continue to operate like this. I suppose on their movie production corp., but this is ridiculous. No movie is worth $38 for 2 people. I will wait until they come out on DVD.
Bought a large pocorn and refillable coke for $13 and $19 for 2 tickets =$32. thought for that price we'd see a second movie since the theatre was virtually empty. The girl asked for our ticket and said we could stay but we'd have to buy another ticket. The theatre was empty, I could see if there were even 1/2 full but come on. No more AMC for me, i'll give my money to other theatres
They sell quite possibly some of the cheapest made foods (pop, popcorn) at absolutely ridiculous prices. It makes me so angry that these companies do this out of greed. How much can two large pops and a large popcorn actually cost to produce? like a quarter? I mean I understand that they have to cover their overhead costs because that is just basic business but for that steep of a markup is, as far as I'm concerned, price gouging and should not be tolerated by anyone.
I agree. AMC is way beyond overpriced. How can you expect to charge so much for a bag of popcorn and some stale nachos?
guest relations
On Wednesday 7/23/08, at 7:10 p.m. I purchased a ticket for the 7:30 p.m. showing of the Dark Knight at the AMC Southfield Theatre. Midway through the movie the alarm system sounded and patrons were informed to evacuate the building via the nearest exit. The world conditions are very serious and dangerous and I did not stand around with the crowd to become a victim of some terrorist action. I returned to the AMC Southfield, Mi. Theatre at approximately 4:30 p.m. on Thursday August 7, 2008, and went directly to the theatre service desk. I spoke with two people at the service desk. One was a white male name Dan and a white female, who did most of the talking. I asked for her name and she stated "I don't have to give that information". I explained to them that I was one of the moviegoers that evacuated the theatre on 7/23/08. I requested a guest pass for the Dark Knight. There were fewer than one hundred vehicles in the theatre parking lot.The female manager/superviosr told me that they would only honor tickets that were redeemed within two week of 7/23/08. I told them that I was not aware of the time frame in which a ticket had to be redeemed. I could not understand why my request could not be honored as the Dark Knight was still showing. The supervisor/manager Dan said that I could have obtained my ticket by devious means. They both refused to honor my request for a guest pass to an almost empty theatre. I was insulted by their refusal and insults. To make matters worse on Monday August 11, 2008, I contacted AMC Guest Service Corporate Hotline and made a verbal complaint. The service representative took my complaint and advised me that someone from management would contact me. That contact never happened. On Monday August 18, 2008, I called the corporate gusest service again to inquire as to why no one made contact with me and was advised that someone from management would contact me. As of August 23, 2008, no one from AMC Theatre has contacted me to resolve my concerns.
It appears that the only way I'll see the Dark Knight is to go to another theatre. I doubt that I'll ever patronize AMC Theatres in the future.
I will follow up with a letter to the AMC Corporate Office.
THE AMC O9N DUNVALE NEXT TO SAMS CLUB ON WESTHIMER ROAD FM1093 STUNK WITH A URINE AND BURNT POPCORN SMELL SO BAD YOU COULD NOT CONCENTRATE ON THE MOVIE WITH THE AUDIO TOO LOUD ANOTHER THING HOW DO ALL TH THEATERS GET AWAY WITH ALL THOSE BLARING COMMERCIALS GOING TO THE MOVIES IDEA IS TO GET AWAY FROM COMMERCIALS IS THE MAIN IDEA SCREW PAY MOVIES I'LL JUST STAY HOME AND WATCH THEM ON TV
Wow, you suck. Of course everybody blew you off, you waited too long. From what you said you didn't even offer a ticket stub as proof, just verbal. AMC has gladly given me a refund on my ticket in the past just because the remaining seats were terrible and I went immediatly for the refund. And come freakin on, terrorist attack. Terrorists have better things to do than attack a theater. Osama is not out to take you out while watching a movie. Atlanta is an airport hub, only feel anxious at the airport. Oh and fire alarms are post fact, if terrorist action goes down, you aren't going to become a victim, you are a victim before its gone off. Sounds you're the type that would be part of the stampeding mob that would crush people to death aren't you
terrible experience
The women's bathrooms were TOTALLY unacceptable. Stopped up toilets, multiple out of order stalls, no paper in over half of working stalls, not one clean toilet in the entire place. Sink area dirty as well, trash everywhere as well as overflowing from trash cans and at least one sink not working either. Best- very first stall one would use when you come...
Read full complainttransportation
With Gas in California at 4.50/gallon, why wouldn't the theater allow people--whatever their age to bring skateboards into the theater? (My son is allowed into our Catholic Church with his skateboard.) Why don't they provide a parking location for them as they do bicycles? As a parent of a responsible sixteen year old, whose transportation is a skateboard...
Read full complaint and 1 commentLack of customer service
On Sunday, July 20, 2008 at approximately 12:30 pm, my wife and I purchased tickets to see the 2:45 pm viewing of "The Dark Knight". We have decided to wait upstairs in front of the auditorium it was playing in and sat down. There was no ushers present at all and people came and left the auditorium as they pleased. We didn't pay any mind to it because in...
Read full complaint and 17 commentsTerrible everything
I was an employee for AMC for over 6 years. I've seen so much during that time, I'm wondering where to start. But here goes... I'll start with health code violations. During the beginning of my employment there, I worked as a concessioner. While there, I witnessed the procedure for making hot dogs was, well, substandard. Although the first hot dogs of the...
Read full complaint and 45 comments