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AMC Theatres
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AMC Theatres Complaints 430

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5:34 pm EDT

AMC Theatres AMC is showing an obscene movie featuring fully nude gay sex scene

At the AMC in Barton Creek mall, Austin Texas, AMC has been showing a movie called Passages, which features a fully nude gay sex scene.

This appears to be in violation of Texas Penal Code Section 43.22.

AMC's corporate office is unreachable by phone and therefore unaccountable.

COVID-19 gave them the excuse they wanted to shut down nearly all customer service.

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12:42 pm EDT
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AMC Theatres voucher refund

Hello. I purchased tickets for 7/31/23 using two vouchers. Order #[protected]. I canceled the order immediately but the vouchers I used are now invalid. Your website states vouchers have already been redeemed although order was canceled. Please clear/refund the vouchers in your system. I have been going back and forth with customer service and had no response. I would like this resolved immediately. I appreciate your attention to this matter.

These are the voucher numbers. You can verify these were used in original order.

Voucher [protected] [protected]

Voucher [protected] [protected]

[protected]@yahoo.com [protected]

Justin Ly

Desired outcome: Please clear/refund the vouchers in your system so I may use it for future movies.

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11:38 pm EDT
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On August 5th 2023, i visited the AMC theater in Layton Utah. I came here for a 6:15pm showing. Around 9:20pm I stepped away to use the women’s restroom. This is my second time to visit this theater in Layton Utah in the last 3 months. The women’s restroom toilets are disgusting. They are caked with urine and hair. When I used one of the stalls, you could...

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5:33 am EDT
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AMC Theatres Manger Melvin and Security Threatening me AMC Grove 14

Hello I booked a ticked for haunted mansion at 7pm on Sunday July 30th 2023

I waited in line then after scanning my ticket I was forced out of line by the security. I asked to the manger . Melvin appeared with security threatening me to leave I wanted my credit movie ticked manger Melvin did not listen or even seem to care . I told him the security who has a weapon was threatening and has threatening now for almost a year . I’ve waged complaints to the former manger as well.

This is completely unacceptable

I’m a AMC investor I follow the rules provided

I have my AMC A List and these two individuals are completely wrong and should not have a job .

I do not feel safe any time this security Guard works . I have also witness in the past inappropriate conduct with women Guest

Touching them and escorting them to their theater while he should be at front.

These women have had looks of discomfort

This individual also has threatened numerous times because I use all my 3 movies a week with the A List .

I have also read out to AMC CEO Adam Aron

This needs to be addressed immediately

I should not of be asked to leave

I should not be mistreated just like anyone else because I’m a Investor .

Please do something about this

I have attached my 🎫 Ticket and the mangers names

Desired outcome: These people should be not working for AMC

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5:31 pm EDT

AMC Theatres AMC theater not refunding Giftcard and movie voucher after cancelling the tickets

I purchased 4 tickets on 17 July 2023 for mission impossible on amc website and then had to cancel. I used 2 movie ticket vouchers with the voucher numbers below:

[protected] PIN: [protected]

[protected] PIN: [protected]

also used a $20 gift card, with details below

[protected] PIN: 2197

ORDER #: [protected]

TICKET CONFIRMATION #: [protected]

PURCHASE DATE: TODAY, JUL 17

My email - [protected]@gmail.com

I have not recieved any refund so far. This is extremely frustrating and feel cheated by AMC.

Question Reference # [protected]

Desired outcome: Receive refund

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6:28 pm EDT
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I went to Bensalem PA (1 hour and 39 minutes) to see Circus Maximus Ticket confirmation [protected] As part of the experience was the Travis Shirt, when I asked for my shirt The attendant said it was sold out but I saw afterwards he gave other customers the shirts. There was a box on the floor and when I asked I was told to kind my business. He was very...

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5:03 pm EDT
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To distant management my name is william thompson me and wife on friday 07/28/2023 I bought ticket &food for the 2.20 pm show we got there about 45 mim before show the work came at 2.17 to tell me that theydid not have food we order. I ask to see a manager we wait for this person for about 15 mim the movie about start I got up to see if I can fine someone I...

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3:14 pm EDT
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I hadn’t been to a movie theater since before the pandemic. And based on the experience at your theater this afternoon, I won’t be going back. The aisles of the stadium theater were so dark, even before the previews started, that many people couldn’t find their seats. They were wandering around in swarms using their cell phone flashlights. No one from the...

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1:03 pm EDT
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On July 18th I took my daughter and her friend to see Elemental. We sat down in the theater waiting for the movie to start. We could hear the trailers but there was no video, also the lights were constantly flickering. I thought I was going to throw up or have a seizure from the flickering! Finally, an employee came in and turned the video on. About 15 or...

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11:20 pm EDT
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AMC Theatres No air conditioning

I went to see Oppenheimer at the Staten Island AMC Theater (IMAX) and there was no air conditioning the entire movie i was sitting in seat number P17.

This was Saturday July 22 the 7:15 pm show and it was very hot 🥵

Also for some reason when the customers go into the IMAX Theater the air conditioning isn’t on we need a supervisor which i never see at this location and maybe a district manager would be nice.

Desired outcome: The air conditioning needs too work especially in this very hot weather, it is the summer.

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5:54 pm EDT
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AMC Theatres Concessions broke at Dover De Mall location

Dover De AMC Classic been multiple times and they either don't have popcorn to make or both popcorn and soda machines don't work. Went today Sunday July 23 at 12:35pm and neither popcorn machine or all soda machines worked. Was trying to go to movie for my birthday to use my stubs birthday reward on popcorn which I could not. So now as is end of month it will expire and I won't get to use. Someone needs to get this location in order or it's going to lose business. I left without seeing a movie because of all this.

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10:54 pm EDT
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Took my family to The Americana, went to the AMC Theatres and the customer service was horrible. We have been there before. This time after the movie, I asked one of the employees if I could get validation. He was walking down the aisle scanning tickets. He turned around pulled the ticket from my hand and walked away. I followed him he "scanned' the ticket...

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10:44 pm EDT
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I came with my husband and another couple to AMC 16, located at 7101 Democracy Blvd., Bethesda, MD 20817 to see the movie Sound of Freedom at 9:15pm on July 21, 2023. We were running late for the movie so we bought the tickets in machines outside the theater and rushed to the theater #4. When we arrived, the movie had not started, so I went to get pop corn...

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4:42 pm EDT
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AMC Theatres Clifton New Jersey

The 1:45 showing of Oppenheimer was cancled due to your IMAX theater projector breaking down. I was not informed of the cancelation until I got to your theater! I want my money back! This is just one of the Technical problems in this theater in three weeks. No wifi, lines going across the screen. Your nitwit Manager Alex told me I had to get my refund from Fandango, they are giving me problems about it because the movie time has passed. This theater is a joke! If I don't get get my money back I will get in touch with BBB services and file a complaint. I'm fed up. Everytime I go to this theater there's a problem!

Desired outcome: Give me my money back, do somthing about this crappy theater.

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10:41 am EDT
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AMC Theatres Barbie car and doll

Concession sold my son a car in a bag that looked ok in the bag but once pulled out wheels were broken. And doll box was dented. I went to magic johnson movie theater located in manhattan and staff there didn’t want to change it, they said to call corporate. Called AMC located at 34th street where the items were actually purchased at and they said they ran out and won’t give me a refund.

Finally went to empire 25 located in Timesquare and your manager there by the name of MARQUES was absolutely AMAZING. He exchanged both items for me and was polite and understanding. I’m not here to file a complaint. Im making it my business for you guys to acknowledge staff that are doing amazing jobs, while staff in other theaters don’t even come out to speak to you and only communicate through their ear pieces. Just cold. Amc magic johnson theater and 34th street were absolute TRASH in communication. Clapping my hands for Timesquare location and their manager Marques who is theeee man and his coworker @ the register who agreed that he is an absolute sweetheart!

Desired outcome: Change your movie theater workers who have no communication skills….

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1:04 am EDT
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I went to AMC Bonita Plaza today, July 20th, 2023 to see Oppenheimer. The A/C stopped working maybe 1/3 left in the movie. Many people were fanning themselves while I used napkins to absorb the sweat. It had to be around 84 degrees. I went to Guest Services to let them know and the response was, "Yeah it's an issue with a few theatres. We put a service...

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5:38 pm EDT
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AMC Theatres I went to amc santa monica 7 today they did not wanted to sell me a product the manager..

So they websites states available 7/20/23
Barbie car to purchase. IT DOES NOT SAY WHAT TIME.
So I went to amc Santa Monica 7 wait 1 hour for them to open I go in Finally and the manager man denies me to purchase the Barbie car.
He tells me and I Quote..
I AM NOT SELING THEM UNTIL 3 PM…
I GOT VERY UPSET LIKE IF HE OWNS THEM OR HE HAS THE RIGHT TO SELL THEM AT WHAT EVER TIME HE FELLS LIKE!
I felt discriminate because am a man and he gave me a dirty look.. I should have to explain my self but I was gonna buy it for my daughter!
Am very disgusted by this man at your amc as a manager … he needs to be re trained again.!

Desired outcome: The manager needs to be retrained and be suspended for a week ..

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1:15 pm EDT
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I went for a movie at AMC Alderwood mall, WA for an IMAX screening. Below is the movie details: Account: [protected]@gmail.com Movie: July 16th 2023, 6.30pm show at AMC Alderwood 16, Lynnwood, WA Ticket #: [protected] Throughout the movie, AC WAS SHUT OFF. It was for 3hrs and were were fully sweating when we came out. The local staff said they will refund...

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10:03 pm EDT
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AMC Theatres Security and management

July 16 around 7:30-9 pm

The man in front of my partner and I was filming the movie I went to security who proceeded to tell the man to stop. A few minutes later he took out his phone again having a blast on social media, looking at lewd photos, answering a phone call, and began vaping. My partner went to management nothing was done I went a third time nothing was done. The fourth time my partner leaned over and kindly asked him to stop. The man then got up and got in face yelling at my partner. Upon leaving the theater to seek management my partner was threatened with a knife and screamed at within an inch of his face. Management and security didn’t do a thing. We had to leave and this man was allowed to stay in the theater. Many violations occurred and quite frankly laws broken. Unacceptable on many levels.

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Ghost9473
Jul 17, 2023 2:03 pm EDT

Looks like AMC, apart from being crappy, is investing their money in online trolls (Octatron above) to bully on genuine complaints

M
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MichaeI Rains
US
Jul 23, 2023 1:22 am EDT
Replying to comment of Ghost9473

I saw your responses, you admitted to being into children on your other complaint.

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11:40 am EDT

AMC Theatres Temperature and Random Refunds

I've been hearing a lot of people complaining about your theaters across the country not having any air conditioning in their theaters, specifically for the movie Sound of Freedom. Even turning on the air conditioning when everyone left. I've also been hearing that your specific theaters refunding tickets without any explanation.

I am very curious as to why you all wanted this specific movie experience to be as unenjoyable as possible for people. It really makes me question why I should ever go to your theaters if you can't even make this kind of movie a priority to make sure it gets as much exposure as possible.

I am planning on making a point to tell as many people as possible not to go to AMC theaters again and try going to Cinemark. When I saw the movie last week, we had air conditioning and absolutely no problems with our experience.

Desired outcome: Try being decent people and not trying to sabotage an absolutely excellent movie.

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About AMC Theatres

Screenshot AMC Theatres
AMC Theatres operates a chain of movie theaters across the United States. They offer a variety of films, from blockbuster releases to independent features. Patrons can enjoy enhanced experiences with IMAX and Dolby Cinema, and select locations provide dine-in service. AMC also offers a loyalty program, AMC Stubs, for frequent moviegoers.
How to file a complaint about AMC Theatres?

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3. Writing the title:
- Summarize the main issue with AMC Theatres in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AMC Theatres. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
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Overview of AMC Theatres complaint handling

AMC Theatres reviews first appeared on Complaints Board on Jul 2, 2008. The latest review Refund food I pay I never got back when I ask for refund was posted on Jul 14, 2024. The latest complaint IMAX screening was resolved on Jul 17, 2023. AMC Theatres has an average consumer rating of 1 stars from 432 reviews. AMC Theatres has resolved 30 complaints.
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  1. AMC Theatres Contacts

  2. AMC Theatres phone numbers
    +1 (888) 440-4262
    +1 (888) 440-4262
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    Assistance
    +1 (877) 262-4450
    +1 (877) 262-4450
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    Feedback
    +1 (888) 562-4262
    +1 (888) 562-4262
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    AMC Stubs Member
    +1 (913) 213-2000
    +1 (913) 213-2000
    Click up if you have successfully reached AMC Theatres by calling +1 (913) 213-2000 phone number 0 0 users reported that they have successfully reached AMC Theatres by calling +1 (913) 213-2000 phone number Click down if you have unsuccessfully reached AMC Theatres by calling +1 (913) 213-2000 phone number 0 0 users reported that they have UNsuccessfully reached AMC Theatres by calling +1 (913) 213-2000 phone number
    Theatre Support Center
    More phone numbers
  3. AMC Theatres emails
  4. AMC Theatres address
    11500 Ash Street, Leawood, Kansas, 66211, United States
  5. AMC Theatres social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
AMC Theatres Category
AMC Theatres is ranked 6 among 34 companies in the Movies category

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