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AmeriGas Propane

AmeriGas Propane review: Billing and service

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1:29 pm EDT
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I have Amerigas service at my home. Every month since getting service in Nov, 2023 I have had to call because the billing is not correct. They keep giving me late fees and not putting my payments to the account as needed. I have paid extra towards my hook up fee and they refuse to apply the extra money I have paid with my payments to those charges, resulting in late fees. Every month I call they claim they have fixed it and the very next month I go to make a payment my bill is wrong again. They told me I would receive credits for the services that they charged me for that were not in the initial proposal. I owe Less than the amount it shows online by $1200, Have $72 in late fees which are not late and my bank account reflects as such. I should not have to call them every month to get something corrected. When I make a payment it does not reflect in the convenience pay resulting in late fees on account. Even my new invoice shows completely different than it shows online and being I paid extra towards my convenience pay ($500) I was told it would go towards next few billing cycles which it has not being the new amount due is due on 10/30/23.

Desired outcome: Would like my billing to be fixed and reflect all proper payments to the convenience payments. Would like a complete rebuild of my account to correct all wrongful information and for it to reflect on the online billing.

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  1. AmeriGas Propane Contacts

  2. AmeriGas Propane phone numbers
    +1 (800) 263-7442
    +1 (800) 263-7442
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    Current Customers
    +1 (800) 427-4968
    +1 (800) 427-4968
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    Customer Service
  3. AmeriGas Propane emails
  4. AmeriGas Propane address
    9513 Hull Street Rd Ste B, N Chesterfld, Richmond, Virginia, 23236, United States
  5. AmeriGas Propane social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024