We'd October 1st 2023 signed up as a new customer for propane delivery and safety check . Paid $337 for the service .
Was signed up for delivery by Fri the 3rd between 10am and 12 pm I was required to be present for the safety check on the tank . Fri morning customer representative called and stated that the driver was not on his route and he would not be coming to deliver until Monday the 6th. Then 30 min later on Friday the 3rd was contacted stating propane was filled, safety check was done amd everything was ready for use.
Went the the home to find the tank was filled and lock off due to no one being T the residence to preform the safety check .
I called a customer representative they said they would send the driver back out Sat the 4th to unlock the tank at 10 am. I went to the residence sat morning to wait for the driver but the driver never showed. I called and the representative said if I wanted my tank unlocked I would need to schedule a leak test and pay then 150$ more. This is a free service to new customers when propane is delivered. Now that they locked my tank they want me to pay more to get it unlocked.
Sunday unable to reach a customer representative because Amerigas is closed on Sunday. It is now Monday morning and I have been on the phone all am trying to get someone to come check the tank and unlock it and I'm being told they don't show anything scheudled and that they will be rescheduling for Thurs the 9th .
I am now waiting again to receive a call back in regards to the lock out.
Desired outcome: My lone connected and my tank tested for safety