AmeriGas Propane review: Service

We had our line cut when we had a trench dug on October the 4th. Amerigas came and fixed the line that same day. We had to leave for a doctors appointment so we were not home when they fixed the line. They shut off the gas and took a connector on the tank. We called on October 5th to get our gas turned on. No one has showed up to connect us back to our gas tank. We have called several times since then. We have no gas for our furnace or stove/oven. It was 50 degrees in our house this morning and snow is expected tonight. It has been over a week and we have escalated this to customer service and asked for a manager multiple times. We were never connected to a manager as they hung up or after a 30 minute wait they said we would receive a call back. We have not received a call back. I honestly think there isn't an escalation process or a manager. We are senior citizens with no heat in our home because Amerigas will not send a tech to connect us back to our propane tank.

Worst customer service ever and I worked in customer service for over 20 years.