Arizer
Reviews and Complaints

Absolutely amazing customer service! There was a mix up with the device I ordered and when I contacted them, I received swift and excellent customer service. They were very kind and shipped the correct product right away along with a couple complimentary items. They also included the prepaid label to return the mistaken product I had received. Product is also top notch! Cannot go wrong when ordering an Arizer product!

I had service issue with my arizer unit, which was handled by the super friendly and capable jessica, working from their waterloo HQ. Amazing customer service from the first response to my inquiry through until the eventual replacement of the unit. It's admirable that they put such a premium on the customer's experience, and smart business too: *** they'll get my repeat business. Nice work, Arizer team!

When I received my product there was a chip in one of the glass pieces; unusable. So I contacted Arizer and Jessica provided amazing customer service. She initially directed me to the retailer I had purchased from (a mail order) however as this happened during COVID 19 lockdown there was no support from the retailer. Jessica took it into her hands and sent me a replacement part. I am very happy with the service and products which Arizer offers.

I don't think . I know I am extremely happy with Arizer as a a company.
Products, highest quality. Customer Service , absolutely stellar. Delivery of their products was super fast. Had one issue, which customer service resolved almost instantly.*** I love the fact that I have been treated professionally, respectively and I felt and still do that I am not just another number but a real person. Thank you Arizer. Great company .

I bought my first product from Arizer at the retail level. Soon after I had an issue with the unit and contacted Arizer. They promptly responded and handled the concern immediately. After the warranty had expired, the unit's heat element failed. Arizer although the warranty expired, offered me a repair of the part or a discounted price on a new replacement unit. They stand behind their excellent products and they value their customers.
G S.
White Rock, BC

. I bought two Arizer units and one of them is defective, by giving off noxious fumes from the heating chamber... Support would not replace the unit, instead they said if I could pay to ship it to them, they would take a look at my defective unit and see what they could do. Their site, clearly does say that they will not replace units at all... one out of two of them worked right, the other did not.

I have had my Arizer for 1.5 years and love it. I recently had issues with the unit keeping a charge so I reached out to Arizer support. They sent me some troubleshooting steps to try and when it still didn't charge, I mailed it back to them (which was the next step after the troubleshooting didn't work). I quickly received a replacement unit. The customer service was excellent - quick to respond and helpful. I bought this unit based on a recommendation

I have had my Arizer Air ll for just over a year and a half. I love it, I have had zero issues with it until now, when the display quit working. Likely due to my clumsiness. I was heart broken, I immediately sent an email to Arizer Customer Support and Jessica responded to me promptly. She was able to have me ship my unit to them to have fixed under warranty. I am so proud to say that this is a Canadian company. I hands down will never purchase any other brand of vape

There is no better customer service out there. Warranty repair/replacement is fast and hassle free. Jessica (this woman is amazing) responded to my general website inquiry about a repair on the same day and things went smoothly. I was lucky enough to have a brand new replacement unit shipped to me. I have products from the competition and they are complicated and prone to quit/glitch. Arizer has a solid lineup that lasts longer than the other big names that I have bought (for a lot more money). I already have a new Air II on the way, the current prices are unbelievable. Thanks for an outstanding experience.

Arizer and their Tech representative, Jessica, were prompt in their responses and the actions, I needed to take to rectify a problem, with my Solo II, that was still, under limited warranty. The process to get the unit to them and then to have the replacement unit sent back to me was very expedient. The only cost to me as was the initial shipment of the unit and power supply back to them. Jessica was absolutely fabulous, knowledgeable and prompt in her responses to me. As a result of the service I received from Jessica/customer service, my opinion and impression of Arizer, has improved even more, than I already valued, from use of their great product, the Solo II.

Arizer products and service tech's such as Jessica make choosing this Canadian company your choice the best one you can make. My Arizer *** ran into an issue after warranty expired. I did a search of my problem and in reading comments on possible at home fixes I was brought to a link to ask Arizer questions. I thought why not ask them and maybe they'll say "try doing this" or even just hearing "sure send in and we'll try and fix" would be nice. Not only did I get that response but I was also given the opportunity to purchase another Arizer *** or a choice of other Arizer products at prices that actually make you smile. Top Quality products along with Top Notch tech's like Jessica make the choice of Arizer the right one and the only one.

I've used a number of vaporizers, and this device is at the top of the list...#1. Everything about this vaporizer is just right. It feels substantial in your hand. The technology is current and impressive, it turns on easily, is ready for use quickly, and works beautifully. My unit had one piece that was defective, and Arizer acknowledged it and quickly sent a replacement; they provide outstanding customer service and customer support. And I own vaporizers from other manufacturers that didn't work well out of the box, and those manufacturers would not honor their product. Arizer rises above the rest. The price may seem steep, but you'll throw the other cheaper ones away and spend more in the end. Invest in quality, this is designed well, manufactured precisely, and it does its work very very well.

I purchased an Arizer *** table top vaporizer 15 or so years ago, and it is still working flawlessly. A year ago I decided that I wanted a portable unit for a more on the go experience, so without question I looked at what Arizer had to offer. I bought a *** and was not disappointed, the performance of this heavy hitter is second to none. My daughter was so impressed with my *** that she ordered the *** the next day. A few days ago my *** failed to come out of charge mode when I unplugged the charger. This gave me a chance to experience their customer service, and I can tell you now that their customer service is also second to none. Someone contacted me within 24 hours of my inquiry and arranged to have my *** repaired under warranty. This is the model of what a great company looks like, a company that truly cares about the customer's experience.

I bought my first vape from Arizer last year and I have never looked back. The build quality and functionality of the Air 2 is unbeatable, and when it comes to customer service I can say from first hand experience there is no company like Arizer out there. I dropped my beloved vape and the unit survived except for the OLED screen which wasn't displaying anything. I emailed customer service in hopes of getting a solution, and I was surprised when the tech I was talking with offered to repair or replace the unit for no cost under warranty even though drops are not covered by their warranty! Not only was this such a pleasant experience with the Arizer tech, Jessica, when they shipped the unit back they had replaced mine with a new unit along with a bunch of accessories and glass pieces and cool stickers! ***. Safe to say I'm going to be sticking with this company for a long, long time.

In a word - outstanding!

I have enjoyed my Solo II immensely and have been impressed ***. I have had zero issues up until recently, when a "glitch" of some sort rendered the Solo inoperable.

As this is my only unit, and I cannot combust, I was concerned, but resigned. I know the warranty policy and so was resigned to several weeks without my Solo, as I live in a remote area with limited access to things, especially in these uncertain times. Well, all I can say is, Jessica has gone above and beyond with providing service, and I am blown away with how helpful and kind she has been. I'm very pleased that I chose a quality Canadian product - but I'm extremely impressed with the level of customer care (CARE being the operative word!)

Thank you Arizer, and especially thank you Jessica - you've ensured a big fan and a loyal customer! I look forward to an Extreme Q soon :)

For the price and the quality, Arizer is in a league of it's own! I bought my first Extreme Q almost 10 years ago and it lasted 3 months shy of a full decade. The benefit of a unit using a fan to vape the material should not be underestimated. As a Leukemia and heart patient, I can't tell you how much it has made it easier to get my herbal medicine without making me work too hard for it. Another major benefit is the taste! You actually taste the plant material's flavors and not some burnt taste. I set it at 220 C and fill a bag. I cap the bag and then draw off it for about 5-10 minutes allowing me to easily control dosage. The Extreme Q pays for itself in the amount of plant material needed each time. I use just a small pinch of plant material and it does the trick; versus filling a bowl and watching a bunch go up in smoke. A secondary benefit is the left over activated material can be mixed in food and eaten. Yes it actually works! And finally their customer service is excellent! I spoke multiple times with Jessica working through the issue that developed on my 10 year old unit and she was amazingly friendly, patient, and helpful. I am customer for life! If you're on the fence, stop hesitating and buy their Extreme Q. It my humble opinion, it is the best valued vape in the industry!