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Aspen Dental
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1.5 24 Reviews 1637 Complaints
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Aspen Dental Complaints 1637

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10:14 pm EDT
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Ok, My wife had all her remaining teeth removed from her mouth this Friday afternoon. She was the last one in the office before closing and when she came out she couldn't talk. For the cotton packing in her mouth and the pain she was in. She wrote on a paper for me to ask about her pain medicine prescription. And I was told as the employee was locking the...

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1:31 pm EDT
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I began my journey with Aspen last year. I had dental insurance that I would be losing at the end of the 2022. I was given a price and I paid in full. I had multiple teeth removed. I also had several crowns placed. I received my immediate dentures, and the fit was way off. I had a tooth directly in the center on my upper denture and the teeth in the partial...

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4:04 pm EDT
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I went in for a tooth ache and had full head of X-rays, quick exam by hygienist and quick exam from Dr. Carlucci. This is the Scranton, Pa office. I was told by Dr. Carlucci that I will need to be seen by an Endodontist because upper tooth which was my reason for coming looked like it needed a root canal, and lower 19 needed to be looked at. I also...

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5:46 pm EDT
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I made an appointment to get my dentures re-aligned, I briefly saw a dentist who checked my gums and started a sales pitch about getting implants. I told her that I wasn't interested and just needed my dentures taken care of. They told me it would cost $ 800.00. $400.00 up front and the rest after the re-align was done. When I went back to see how they fit...

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6:35 pm EDT
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Earlier 2023, Tim began a plan of care for dentures at the Miller Rd, Flint MI . Aspen dental center. The work was done up to and including the extractions and placement of the "temporary" dentures (upper and lower). We were told we were required to pay the remainder of the bill at that time ($3462.00). The final payment was made thru Care Credit. The...

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10:32 am EDT
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I was charged for a permanent bridge which I wouldn't receive for 4 to 6 months.I called and asked for a refund telling them I didn't want the permanent bridge.They said I have to come in. That is ridiculous ! Then I had a temporary bridge and I just didn't like the feel of it in my mouth.I said I didn't like the feel if the bridge in my mouth just...

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5:20 pm EDT
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I had 15 teeth pulled a couple of years back with the promise of pricey upper and lower dentures that would be fully functional. The upper has been but the lower is wearable only for show and for a short time. I have been back and complained several times and was told there was nothing they could do and I should have gotten implants. I would have had they...

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1:06 pm EDT
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Aspen Dental My bill

They worked up my bill for my all dental work then after all was done they say I owe them a bunch more money but in the contract everything was paid for Aspen Dental is a big rip off they are a big joke at first they say I owed 697.00 now they say I owed them another 627.00 when is it going end I already paid them almost 5,000 dollar isn't that enough I wouldn't send my dog there big mong scam

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Update by Judy Masters (JUDYBELL)
Sep 19, 2023 1:09 pm EDT

They are a big money scammer they are a big Joke

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11:40 pm EDT
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Hello, my name is Elizabeth Mobarak [protected] email is [protected]@yahoo.com and I am a patience of your homewood Alabama 35209 office on lakeshore parkway. My permanent dentures were schedule to be delivered August 9. I have been wearing temporary dentures that no longer fit properly and are useless to me. I understand that sometimes things happen to...

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3:20 pm EDT
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Well it start about a year ago , July 2022 when I agreed to get full mouth dentures , this meant that the dentist was goin to pull all my there at once and put temps in til they heal and then they could replace them , that’s what we agree on . And then all I would need to to is return to get some adjustments … before he start I mention that I didn’t want...

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12:34 am EDT
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Started with Aspen Dental in 2019. I was given a dental plan that cost $7000. It was paid in full from the start. It was a gift from my sister because she noticed I never smile with my teeth. A once in a lifetime gift. About the 2nd month into the plan I started having problems with the Dentists work. It was not holding together. The partials they made did...

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9:37 am EDT
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Started services for new dentures in February at as pen in vest so ny. After 2 days of getting them 2 front teeth in upper denture falls out. I call, no one calls back. I walk in ask for manager. There excuse was molding machine. Make new upper free of charge. Ok I'm fine with that. 2 wks ago tooth falls out of bottom denture. No cents calling. So I go...

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12:06 pm EDT
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Aspen Dental Price of tooth extractions

I had purchased a complete upper denture and a partial lower one on 08/24/2022. I had to have 11 teeth extracted. The charge per tooth was $362.00 each making the extractions total $3,982.00

To extract all 11 teeth, it took 35 minutes. After investigating further this cost was much higher than you usually charge. I had no surgery, and this is my only complaint. Could you look into this and see if a mistake occurred?

Desired outcome: I would like to have a price change made for the extractions

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11:52 am EDT
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The dentures I received are unfinished. One side of the denture was shaped to fit correctly and the other side was not. There is a huge chunk of the gum plastic that goes all the way to the base of my tongue. There are burrs along the edges. I call them after I have lost my entire Labor Day weekend because of no bottom teeth. Now I had been in the office...

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8:49 am EDT
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Aspen Dental Dentures only temporary one never received permanent ones

in July 2022 went and got temporary dentures after over six times to readjust them did not fit and told them I was not happy I was suppose receive the permant ones in January I didnt make the appt as I was very sick never heard back from them I contacted care credit and told them of my complaint and i was not going to pay $4000 for something I have never recieved they filed a compaint with aspen dental they denied me but never heard anything from them I then contacted aspen dental [protected] on July 28th and told them I was not going to pay for something I never recieved a complaint was filed I have not heard anything from them my question is if I dont pay care credit (sychrony Bank) do you think I will get any results from anyone or my permanent dentures

Desired outcome: No Bill from Sychrony Bank (care credit) or only pay for the teeth removed (8)

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5:22 pm EDT
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I went to Aspen Dental Christiansburg, Va. I started with them in June 2023, they reseldule me 4 times and when I did get the appointment all was talkes about was money they got me intouch with this loan company and then they said I was. I aproved for the money and I also have insurance with Aenta and so after a period of time I got my top teeth pulled and...

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11:45 am EDT
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I paid up front for my dental services, but after having some of it completed and being horribly disappointed, I requested a refund. it has been over 30 days and haven't received anything. this is a substantial amount of money and the office location I used in Athens, TN can not help me find out anything. Please send me information on who I need to call to...

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11:18 am EDT
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I went to Aspen for a new upper denture and picked it up on 4/21/2003. When I tried to eat super with it, the bite was way off. I took my dentures out and was surprised to see that the upper denture that they made only had 12 teeth whereas my existing lower denture has 14 teeth. I returned to their office on 4/24/2003. The dentist looked at the denture and...

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12:32 pm EDT
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We began My visits to Aspen Dental on Dale Mabry Tampa FL location. My basic complaint and why I am asking for a refund is we made at least 4 visits to a partial denture and she cannot chew her food. She could with her previous denture that broke, which was the reason we came in the first place. I am not saying that everyone was not nice, not sweet, super...

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1:49 pm EDT
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I went to aspen dental in Gonzales Louisiana in may of 2023. The dentist were horrible my front filling was falling out before I got home and my partial had to be repaired 3 times to fit properly. The partial cut my gums and caused them to become infected. I finally went to another dentist and had all of my repairs done. I paid over $3000 to have to pay another dentist to correct my issue.

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About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Don't get Scammed! was posted on Oct 19, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1661 reviews. Aspen Dental has resolved 210 complaints.
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  1. Aspen Dental Contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
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    Professional Services
    +1 (406) 489-3290
    +1 (406) 489-3290
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    Territory Manager
    +1 (315) 350-8795
    +1 (315) 350-8795
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    Public Safety
    +1 (315) 569-0948
    +1 (315) 569-0948
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    Clinical Director
    (844) 789-0592
    (844) 789-0592
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    (844) 559-0703
    (844) 559-0703
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    (877) 750-1135
    (877) 750-1135
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    More phone numbers
  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 19, 2024
Aspen Dental Category
Aspen Dental is ranked 2 among 134 companies in the Dental Services category

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