AutoZone
Reviews and Complaints

This is the third time I'm writing complaint to you. And your indifference about my complaints made me have to rewrite this again. I went to Autozone on May. 27th and bought 2.5 gallons of DEF. I asked one of the sales clerks named Yong L. (not very sure) for help. Then he put 2.5 gallons of DEF into my diesel tank. Then my engine went dead. When I went there again, The store manager told me that he'll pay for it. Once I received my invoice of car damage, I went to them again. Another sales clerk talked to me with rude attitude claiming that it was not their faults and denied to compensate for the damage. My lawyer has already sent them a demand letter, however, they ignored it. If you still choose to remain silient, I will just choose to sue autozone.

On 12/8/17 I went to store 1793 to purchase a transmission for our 2004 Ford Explorer. Our mechanic put it in. Worked great. On Saturday July 7, 2018 we discovered that the transmission was leaking. Our mechanic and my husband went back to store 1793 to get a new one ordered because it is still under warranty. This is where the issues start. We keep getting the run around regarding getting a replacement. They tell us we have the wrong receipt however the receipt says what I purchased and how much and it is the only receipt they gave me. We stapled it to the purchase contract for the vehicle so I wouldn't loose it. We are on two weeks without a vehicle and transmission. We have gotten nothing but a run around from one office to another. We where told once that it was being shipped which was a lie because it never was. we have called corporate headquarter in TN twice talked to Claire and Tony, Claire told me to call the regional office and I spoke to Judy Peterson who stated Will is out in the field and would call me. NEVER CALLED. Called Corporate back in TN talked to Tony who sent us to Lisa in CA who transferred us to Sabrina who then gave us the number to Milwaukee regional office and was told to speak with Anthony Blackmere. As of right now 7/19/18 at 7:30am we are on day number 10 with no resolution. We know that your transmissions come from ETE. Talked to Vince on 7/18/19 and he told my husband to drive it to 1604 S West Avenue in Waukesha because he would look at it in the morning and after we told him the transmission number (T163014 ETE reman) Vince knew it was their transmission. He said if it was actually the transmission leaking and not hoses he would fix it. I do not feel we should be paying for anything on this. My husband has had to take off of work because this vehicle is down. We need this fixed. We need someone to take charge of this complaint and get us some help.

On July 17, 2018 i entered store#4725 . Only one customer on the register and everyone else is talking. Finally after 10 mins waiting a young lady asked if i need help. I purchased a brake light and asked if someone could help. No one is here to help at this time. Mind you the store was empty and has 6 employees working. I drove to another location on Gun hill road and again i got no help.

Tiffany Lewis was no help at all

I had trouble with my battery. I had to get a jump and called triple a the second time. I was about 30 mins. Away from home. He told me to keep driving and not to stop to charge the battery. If I turn the car off I might get stranded again. They gave me a print out showing my battery had a bad cell. Told me my battery has a 3 yr. Warranty with autozone and to take it back they will give me a free replacement. I drive to the autozone around the corner where I purchased the battery. I get there at 8:50 maybe 8:55pm and I tell the guy at the counter my issue. He says he needs my info. To be sure I have a warranty etc. No problem. He asked where's my car. I told him outside. He gets the battery and then says. I need the old one. I say ok no problem. He looks at his manager and he says no we can't put it in. I said really? I got the battery from here and the guy swapped it for me. The manager says no no we're closed!. I said i'm sorry I thought they closed at 10pm. Being rude he says we closed at 9 no! I just leave. I was in before 9. Maybe i'm being rude. But i've worked 15+ yrs.in retail and we help everyone down to the last person out. I didn't know they closed at 9pm. If someone comes in at 8:59pm for battery service. Maybe before you go through getting the battery and looking at my account you ask them if they have the old battery out of the car! I'm clearly a woman who depends on places like autozone to be more helpful to me at 9pm. The associate was very nice and deserves compensation for at least remaining calm polite and helpful. The manager was rude as hell. I wasn't rude even as he aggravatedly says we're closed! I tell the guy at the register i'll be back tomorrow no problem. So disappointed when my favorite places disappoint me.

Well to start off that check engine light service is a joke. Your employee at the Clovis ave store in Fresno California was very unprofessional in helping me with my problem. Told me my catalytic converters needed to be changed after the fact I had to tel him what code was popping up since he couldn't get your check engine light modules to work. So I asked couldnt it just be an o2 sensor as he didn't even look into depth on it and just says nope change your cats. So I wasn't going to believe that chump I took it to a real mechanic that knows what's he's doing and what do ya know we change the o2 sensors and I pass smog no check engine light what so ever. So my point is your employee almost cost me a few thousand dollars compaired to 500 dollars you really need to train these clowns you call employees better.

I was at the Auto Zone on 664 American Legion highway in Roslindale looking to purchase a part for my vehicle, I was online behind an elderly women who was purchasing an item an asked the sales person if she needed piece to use the item she was purchasing. The sales persons response was " I don't know, I own a sports car I dont use that" I noticed the women was stunned, she went on to explain to the sales person that it was her 1st tine I believe purchasing the item which was in a small can and she was wondering if she needed an adapter to use it. He continued in his very rude and disrespectful tone tell the women "I don't know what to tell you I'm not a mechanic, I have a sports car". I couldn't take anymore so I intervened tell the women to ask someone else if they can help her, that he should not be speaking to her that way. I felt that he should have looked the item up, see if additional tubing or whatever was needed to use the item or ask a coworker for help if he didnt have the answer. Then the sales person decided he was going to curse me out because he didnt appreciate me telling the women that his behavior was unacceptable, so he and I went back and forth until someone whom I assumed was the manager asked me what the issue was. I explained that he was very rude and disrespectful to this women and how I felt he lacked customer service skills and manners all together. When the manager told him to stop arguing with the customers he told him to put me out the store. The bottom line is, it's very unacceptable for sales person to talk to any customer in that tone and as a elderly women going into a auto parts store, we look for the sales person to be able to answer questions about products they're sell, we depend on that. The sales person yelling that he owns a sports car was irrelevant. I left there wondering how many vulnerable people walk into that store looking for help and walk and walk out feeling worse, the manager didn't seem to have any control. The women thanked me for sticking up for her, she said she never had her own people standup for her like that. I guess she said that because she's white and I'm black, but I looked at her as if she was my mom and I would never allow anyone to speak to my mom that way. So my next complaint will be to the Better Business Bureau, this should never be allowed in any place of business.

I started working for autozone June 30, 2018 started my training class on that day drove an hour to the location trained for 8 hours. Then started training at a local store my present manager was not communicating with the other manager I was having to take the matter into my own hands. I had 1 schedule for 4 days when I was training at the local store. After that I heard nothing back from anyone. Before I got hired on at this location it took 3 months but then I had to call for them to even see my application it took 2 months and I still couldn't do my learning garage training. Now here it is Friday July 13, 2018 and I still haven't got paid for June 30 or the 4 days I worked at the other store. I called my former manager another employee had answered and said he was busy with another customer I left him my name and my number to call me back on 2days later I'm still waiting to hear from him. I want this resolved and I want my pay that I worked for or I'm contacting me a lawyer then I'll get it resolved that way. I used to be a loyal AutoZone customer huge supporter but now I will not recommend any of my friends or family to work or buy from here.

An employee at an auto zone store on East Market Street in Leesburg, Virginia offered his help to me two sundays ago in changing my oil and replacing my oil filter before I went back to school at William & Mary. After leaving the oil change performed solely by Mr. Schatz I noticed a char or almost burning smell when I turned my car on which I wrote off as being part of the 50-100 miles he recommend I run the car to lubricate the engine. Upon getting to school almost 200 miles later the problem was still there so I called my brother-in law who is a mechanic who said to check my fluids when I noticed I was massively overfilled with oil. I had texted Mr. Schatz about it to which I was met with an intensely defensive posturing, name calling, blame and public lies to my peers. I have attached screenshots of our message conversations as well as the dipstick reading and wholeheartedly do not believe autozone believes the manner in which I was dealt with was professional, warranted, or mature. For my character to be attacked by an employee due to me bringing up a specific issue about my vehicle that he had worked on is wholly unacceptable. I hope I can speak with someone further about this and ensure that this isn't the kind of employee you want representing your company.

I have always used autozone and never had an issue. That is no longer the case. I have been waiting for the staff to open the store for 30+ minutes now. This absolutely ridiculous and disrespectful. I will think next time before stopping at an autozone. There is no store without customers. If the employees are too lazy to even open a store how can customers trust autozone as a reliable source of service.

I was returning a ratchet set that was mistakenly purchased by my wife, employee opened the box as expected then started assuming things. He started asking if I bought it and then used it and now wanted to return it! I felt really discriminated I felt embárrese being is tho I was the only white person in a all black store! I will never step foot in that store or any Auto Zone again!

I purchased a headlight bulb from this AutoZone.
That an associate picked out.

I took it to haven't installed and it is really low beam and not at all what I need and it is dangerous to drive my car at night because I cannot see with this light bulb.
I spoke to the manager and he said to come down and he would trade it out if I bought two bulbs so they both would be the same.
I came to do that and then he would not do it because I didnt have a receipt.
I have an AutoZone card
I shop at this AutoZone all the time.
I was going to be paying the difference which was a lot more than the regular but they gave me.
But your manager would not trade it out.
I am very disappointed in AutoZone.
I still need a bulb.
Darlene Strickland
[protected]

I was heading north on Route 12 in Westmoreland New Hampshire when a driver started tailgating me. The speed limit was 55 I was going 60 he got right up on the back end of my truck and when he couldn't force me to increase my speed he passed me in a non passing zone nearly clipping the rear end of my truck. He then shot off down the road going at least 70 miles an hour if not faster. I didn't see the driver clear enough to describe him, but wherever he was going to he really needs to be reported because he was very erratic and dangerous he could have caused an accident. I was trying to slow down so I could turn into a street and I ended up having to go past where I was trying to turn into just so he wouldn't hit me.

We needed help n all the employees act like they didn't want to help, took other ppl b4 us n then when they did help the man had a attitude to the point me n my friend was like forget it we don't want your help, they sat there n watched us struggle to get a top off but came out willingly to help other ppl, they had a don't give a [censored] attitude n even the manager wasn't helpful at all so now I'm resorting to someone higher

On 6/26/2018 I purchase this product from autozone 14850 e14th st san leandro ca, after providing my vehicle vinn number the sales person found this product for gm vehicles in my vehicle color black. I follow the instructions and sprayed the areas on my hood and trunk, after completion the areas looked great!, however the next day some 35 hours later I observed my hood and trunk areas I had sprayed in the sun light were now a grayish silver!, I contact the store and inform the assitant manager leo of the damage, he took my name and phone number and told me some higher up would call me. I am a truck driver on assignment, I told leo I can bring my car in for inspection on monday afternoon 7/2/18... I am just devestated and angry! I've owned my 1999 caddie seville for 18 years mostly garaged kept..in speaking with my insurance company they advised me too file a complaint after viewing the photo's. I am also requesting your insurance information immediately
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There is a manager (Derick) who was involved in a relationship with a employee (Melanie). This relationship has been going on for a while, the wife of Derick found out and came to the store and found them two in the same car at 2:30 in Autozone parking lot. The two fled the scene and Melanie car was vandalized that night.Nothing has been done to move either one out to a different store. The store manager is aware and hasn't made any changes they continue to work same [censored]s. She has posted photos of them in the bathroom while at work. This is a very uncomfortable situation for everyone involved.

The commercial manager don't want to help with a 3 year warranty; for a hybrid battery.. She is hidding in the back of the store and sending another person with no experience in commercial to do her job.
3506 is the store number and Cristiana is the person who's not giving me the customer satisfaction as promised. I paid a hybrid technician to unmount the battery so I could bring it at autozone, where I made the purchase and now there coming up with nonsense making me wait longer then expected.

I've been given the wrong information by the female manager at this store every time I speak to a female at this location.The manager told me the way to drain the gasoline out of my tank would be to drill a whole in my gas tank, this was 2 weeks ago.Then yesterday she gave me the wrong size on a socket to remove my hub.She told me 27mm, when I needed a 34mm.This manager should be removed. Because of this ignorant auto zone manager, I've bought elsewhere numerous times.She will get your company in a big law suit for personal injury or death caused by her lying mouth.Im a 60 year old Certified Mechanic.

My husband and I came into the wasilla alaska store last night 6/19/18 we were the only customers in the store for a minute and thus the first ones to the counter... We asked to see the hats which had been moved to the back for the flora to be cleaned, no big deal. We asked 3 times before we were acknowledged by the staff after we asked if they had more staff on shift to which the female (with severe attitude) replys "no just us 3". We were the last served even after being the first to the counter. Today we went back in to clear up some things we were confused about on our receipt and to return an item we changed our minds about. The female from the day before was the one to serve us but again with attitude in her voice words and body language, that was uncalled for. Just snotty and rude. I'm very disappointed 😔 in the customer service at our only location. My husband and I are in this store at least 3 times a week and spend a lot of money in this store. It's sad to be treated so poorly by a place we frequent.

I visited the store on June 17th to buy brake pad for our 2010 Honda Accord. First the attendant could not find the warranty and insisted that I didn't have one. I had to insist that I had bought the brakes from that particular Auto Zone and implored him to continue looking because I did have a warranty.

After insisting that I did not have a warranty on my rear brakes, the attendant eventually found the warranty and commented, "Aww there it goes." I changed the brakes and returned the old brake pads within the warranty period. Today, I visited the store to get my refund on the warranty. This attendant (not same attendant) mulled over the brakes examining each used one. Then after reviewing it a second time, he proclaimed that the warranty was void. He literally said that no refund could be given back. I explained that it was within the warranty period and asked if he was sure that the warranty was ineligible for a refund. The brake pads looked no different than other used brakes pad I've returned to this store.

I have had the car for 8 years. My husband, adult daughter and I use this store to meet our automotive need. I humbly requests that AutoZone honor the warranty. He gave me the receipt but kept the used brake pads in the store.

My wife carry one of the original boat spark plug to Auto zone for replacement. She purchase the plugs that the salesman told her these are the correct replacement spark plugs. I installed plugs in my boat motor and attempted to go fishing the next day. The boat motor would back fire and sounds like it was going to blow up. Boat would not keep running. I used my trolling motor to get back in. Return spark plugs and bought the correct plug at Advance Auto parts. I installed plugs in motor try to go fishing the next day. Motor did not miss but would not get on plane. Took the boat home did a compression test all were cylinders were 85-90 psi on all cylinders. I check my compression after removing my old plug . The compression test ran 105-115. So know it going to cost me 5000.00 to over haul my motor due to Auto Zone gave me the wrong size plugs.