Best Buy’s earns a 4.1-star rating from 4203 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
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Refusal to follow through with return.
I have been a very good customer for many years, buying my computers and TV's there. I have recently had an experience that will stop me from any further purchases. I purchased a tv requesting that it be capable of using wireless headphones. The Best Buy associate gave me a tv that was not wireless accessible but also an adapter that would not work. I...
Read full review of Best BuyProduct warranty
I purchased an Insignia Fire TV from Best Buy on July 6, 2020. By October 16, the TV was malfunctioning significantly. I asked a Best Buy supervisor what to do and they refused to help as I did not purchase the Geek Squad protection. After a 4 hour run around between Amazon, Insignia, and Best Buy, I finally got a supervisor named Kathy to speak to me and she told me the earlier supervisor was completely wrong but it was too late to address the issue in store. The warranty was as follows.
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging.
I waited 57 minutes to speak to Kathy. She could still not solve the problem. Then, I spoke - simultaneously - to two supervisors. And 72 mins after the 57 mins., the phone disconnected and neither called back. I am so disappointed in BestBuy. I cannot imagine ever purchasing another thing from them. From the first supervisor who said I didn't purchase the Geek Squad protection so they couldn't assist me to the supposedly "helpful" one who disconnected and never called back, they were such a shameful display of customer service. There are too many other companies that deserve my business.
Samsung washer and dryer
I purchased washer/dryer with pedestals a month ago, when they came to install did not have hardware to attach pedestals, now being given the run around to schedule appt to accommodate the customer. I have spoke with managers in store Lexx Mariona, Jacobi Sent email to general manager Robert Delissio no response, spoke with corporate supervisor Rafael in...
Read full review of Best BuyRefund of order
On 29 of may 2020, I placed an online order (BBY01-806087744734) for a laptop to be pick up at a CVS pharmacy in St Augustine, Florida. However, as the delivery was delayed I was unable to pick up the order as I had to go away for a few days. According to Best Buy policy, as the order was not pick up it was send back to the warehouse and I was supposed to be refound about 3 weeks after the return of the order, still according to Best Buy policy.
As of today 30 september 2020, I'm still waiting for the refound, 4 months later. I talked with Best Buy customer care about 6 times since then via chat (I have all the transcript) and they always told me its in process, its gonna take the next billing cycle...Blablabla...
This morning I was transfered to the special refound office and they told me that my case is still in process and that my case was open onl y10 days ago... that does not make any sense... Yes I talked to BB customer care 10 days ago, but why my case was not open before that?
My case ID is 248942224. I can provide all the transcript if needed.
I will appreciate any help you can provide in resolving my problem
Christian Martin
[protected]
Warranty claim complaint store manager complaint
Location where incidents took place; On September 21, 2020 Best Buy Leaside 147 Laird Dr. Toronto, ON M4G4K1 (647) 777-3196 Hello, I am writing this e-mail regarding a warranty claim (3-year geek squad warranty plan). The device in question is a Mac book Air. This Mac book was purchased from 147 Laird Dr, Toronto, ON M4G 4K1 Best Buy about a little more...
Read full review of Best BuyReturning a soundbar for even ex change, which the geek tech told me that's what they would do
I had a geek in home support twice. He couldn't permanently correct the audio issues.. after the second visit, the tech said take it back and they'd exchange the the sounbar system. The tech said that this is an isolated issue. I chat with a customer service person, who transfered me to a website and charged $5.00 fee for a lawyer would make a decision and...
Read full review of Best BuyWanted to reverse a no interest product to rewards
My daughter bought a tv then pressed no interest but I wanted the rewards because she was paying it off before the next billing cycle, told the agent he didn't change it back instead said just call on line and they will do it. Horror I called 18882378289 person said wrong number need to call city bank Primary account cold transferred me wrong department...
Read full review of Best BuyAll reward points disappeared with no reason
I have nearly 90k bestbuy reward points in my account which is worth $1800. They were accumulated through last 2 years by spending more than fifty thousands dollars on bestbuy or using their credit card. Today all the points are gone. I called bestbuy rep and was told "the system cancelled my points". It's a shame! How can they rob customer's money like that?
Misleading information given
Occurred at the Moreland Ave. Best Buy on 8/27/2020. That also is the day of at least six calls to Geek Squad who were no help, disconnected 3 times, promised to call back and not one of them did so. I am left with no option but to go return it and get a refund or call the Better Business Bureau. Inspirone7500 with the Office 365. I had appointment made for...
Read full review of Best BuyProduct and service compliant
On august 21, 2020 I when to best to pick up my preorder note 20 ultra phone; had to wait at desk area for twenty then was told had to register at the security from door for another 10 mintues ; then met with a represent lady that too 35 minutes to activate my phone and told me that my screen cover was no good from verizon and needed new screen cover; after...
TV repair
Bought sony tv in 2017. Paid for extended warranty. Tv stopped working august 10, 2020. Contacted best buy. Parts were ordered and shipped to me. Best buy tech. Came by on august 19. Unable to repair tv. Told me he had to order some other parts. Got an email from best buy yesterday... "your in-home appointment appointment detail(s): Rescheduled Order...
Read full review of Best BuyGeek squad service
Bought new Samsung Galaxy A50 phone in February from Best Buy Rockford IL store with 2 year service contract. 2 weeks later I had a software issue and returned to their Geek Squad desk but they refused to even look at it but would only mail it to Samsung if I paid them $89.95 first. Another month or two later, I had another issue and again had to take it to...
Read full review of Best BuyWasting my time and poor communication by your staff
I paid 706 $ for Sony tv at 7/31/2020 from Best Buy 1901 Arden way, Sacramento. After waiting for 2 weeks the staff failed to inform me of the cancellation of the transaction. Also they confused me and know nothing about customer service. Accordingly I want compensation from you. Ussama al shmarei [protected].
Read full review of Best Buytv replacement/customer service
This is the 3rd TV that we purchased from Best Buy in the past 5 years and this is the 3rd time the picture panel has given out. I filed a claim on Monday July 27th, received a call on Tuesday July 28th, that they were not going to be able to repair it because they no longer carried the part. An order was put in for exchange on July 29th. I called on...
Read full review of Best BuyService
I was in the Greensboro, NC Best Buy today. I wanted to buy a Laptop computer. I waited for a employee to help me. I saw only one in this department. I waited until he was through will each customer. So as he was through he would quickly go to another customer one passing me by quickly as I was trying to get his attention. He was a black guy. Each of the...
Read full review of Best BuyGeek squad
December 2, 2019 Best Buy RE: Tag # 956AE3AQA On November 18, 2019 I took my Razer Laptop RZ09-01682E21 into Best Buy Richmond Hill for repair. The problem being, after performing a Windows update the unit would not reboot. Brandon in Geek Service checked it out and confirmed the fact and said that it appears the mother board got corrupted in the proce...
Read full review of Best BuyRefrigerator purchase
7/16/2020 @12:58 #[protected] Beware of Best Buys price match policy. Lowes was selling the same refrigerator I purchased for 10% off and free delivery. I brought this to the attention of the sales person and was told I had to use a Best buy credit card (I didn't want to open a BB credit card) and the 10% savings would be given in gift cards. Since I...
Read full review of Best BuyService
I was in the North Bay, Ontario, Canada Best Buy store on June 23, 2020 to ask questions about and look at security camera systems for my home. As I walked in, down the center isle, looking in each section to see where I needed to be, I was passed by 3 different best buy employees who were walking to the front of the store. As I reached the back of the...
Read full review of Best BuyGeek squad
Geek Squad Cell Phone Insurance is a scam here's proof: Purchased Geek Squad insurance for my cell phone at purchase. This insurance costed me a monthly fee of 15.81. I had the insurance since May of 2018 and made a total of 27 payments equaling $426.87. I had to use the insurance because my phone broke so I made a claim. The claim process involved making a...
Read full review of Best BuyNegative customer service experience
Hello, I have been a local Best Buy customer for more than two decades. We just had the most bizarre customer service experience ever at our local Best Buy in West LA. It was such a horribly negative customer service experience that we are still in the worst mood and feel that we never want to shop there again. Keep in mind, we own numerous Best Buy home...
Read full review of Best BuyBest Buy Reviews 0
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About Best Buy
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or online service of Best Buy where the issue occurred.
- The date and time of the incident or purchase.
- A clear description of the product or service involved.
- Any communication you've had with Best Buy's customer service, including dates and outcomes.
- The nature of the issue, such as a faulty product, misrepresentation, or poor service.
- Steps you've taken to resolve the issue with Best Buy, and the responses received.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include any relevant information about transactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.
Overview of Best Buy complaint handling
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Best Buy Contacts
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Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
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Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
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Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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Best Buy social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024 - View all Best Buy contacts
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