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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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D
12:18 am EDT
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Burger King sundaes

Ordered and received 3 Sundaes at Scappoose Burger King drive-thru. Did not notice until arrival, 4 min tops, back to work how skimpy they were. I have eaten many Sundaes from this restaurant and have never been given such poor serving size an NO chocolate on the bottom ( picture attached ). I told coworkers how good they have been but was quite embarrassed as one was for the owner of my company, 20 mill a year bussiness, he insisted I bring it to your attention. He also insisted on eating mine, as one sundae that size was inadequate; ) [ really he did! ]
To be fully candid they were prizes from the Stranger Things promo so I was not out any money but the experience was less than expected. The promo items have brought myself and other coworkers into your restaurants to try other food, we all took the Impossible Challenge ( loved it ).
I realize that mistakes will be made, lunch time rush has an effect but this turned an extremely positive experience with Burger King and a fabulous promotion a bit sour. And REALLY it had to happen with my boss, I will have "good natured" ribbing coming for a time.

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11:30 pm EDT
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Order 15 on Friday August 23, 2019 at 8:02 ordered a whopper with bacon received the meal with no bacon on it. Called the store to tell them about it and no answer. I'm staying here at the Phoenix children's hospital because my son is admitted here if It wasn't for him being here I'd go back down there and ask for my money back. There should be absolutely no reason why they shouldn't answer at this time of night.

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T
7:42 pm EDT
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Burger King poor customer service from the manager

We were in a burger king establishment in brockville ontario. My home town. A customer who had a slight mental issue came up to the counter and thanked the manager for the food. He thanked him 3 times and the manager rolled his eyes and never even acknowledged him. Completely ignored him in front of all the customers. I was appalled at how rude the manager was and how piss poor he is with his customer service. This is not the first time I have had to deal with his poor attitude. I still dont understand how he is even in a management position. I love burger king but I have decided after him embarrassing that poor guy that I will never be back. Makes me sick how someone could have that position and have no manners whatsoever. Disgusting to know that you allow this to continue.

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J
4:10 pm EDT
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This restaurant has had very visible termite damage for over 3 years. I have sent a letter to Customer Relations Dept. asking when this can be repaired. It is very disturbing to look at and in my opinion reflects poorly on the Burger King company. I've included photos that honestly don't really show the full extent of the outer appearance the place

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D
9:18 am EDT
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I went to this location yesterday when I was in the area. The drive threw was closed so I went inside. I did not realize there was a special on whoppers on Wednesday's (that's probably why it was so busy and filthy) there was not much staff working so it was a long wait, despite the red flags I ordered for me and my family to go. I was the one who ate the...

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K
7:38 pm EDT
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My husband just brought my children to this facility. He ordered dinner for himself and 2 kids. They ordered 29.54 worth of food. One of the orders was for a 4 piece chicken strips to go (which was for me). They worker even said I will keep it here under the lights to stay warm until you leave. Hubby picked up strips as he left. Got home, opened, only 2...

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F
1:58 pm EDT
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On Friday at 3:00 I placed an order at Birger King drive through window for. a jr whopper meal deal for 2 that was on my app along with 2 10 piece nuggets and a large fry (to feed 2 adults and 2 children waiting at home). After a 20 minute wait my food was brought to the window. It was at this point pouring down rain. I repeated the order to the young man...

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R
1:55 pm EDT
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There is a manager at the Enid Ok burger king that is rude and mean. I have heard her several times yelling at the employees that they are bad workers and are causing her to lose money. She has also voiced her complaints several times when I have been there about having to ring up my order using the burger king coupons on the app and paper coupons. Myself...

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E
1:57 pm EDT

Burger King everything

Went to burger king for my lunch break.. I understand a lunch rush.. but nothing like today. I waited 45 mins to get my food.. just to watch the cook get his hair all over everything, yell at coworkers, and act like he was high on drugs... maybe if they had a sane person doing most of the work everything would be okay. It took them so long that an order that was in front of me had waited an hour before he said something and then they realized that all the orders were disappearing and didn't even bother to do them until they complained about their order! Finally when I got my food I left just to have half of it missing.

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A
7:53 am EDT
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Burger King fish sandwich

Purchased fish sandwich for my elderly mother on 8 17 19 . Mother stated choking on fish sandwich. I took a bite from other half and the fish was rock hard like it had been deep fried several times, or left u dear heat lamp too long . I had to spit out my bite of sandwich as it was inedable. Actual fish portion of sandwich was less than a half inch thick more like one quarter inch. Fish was an awful color.
Next day I took a piece of fish back to bk . They refused to refund my money, I told them that was fine, that me and my family will never eat at this bk again .

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S
2:36 am EDT

Burger King paycheck

I started working on 8.16.19 I ended my 2 weeks with 70 hours when I got my check I was only paid for 67 hours so I quit.My next check which is on the 6th of August never had my correct hours on it nor did they pay me for my training .I want my money the manager name David promised me that my money would be on my card today and it's not.Alot of employees has been complaining about their hours worked and noone has resolved the employee's problem yet and we are totally fed up. WE WANT AND NEED OUR MONEY

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B
1:45 am EDT
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Mobile app was not working, so I was not able to use my about $3 off coupon on my order. So I went into the establishment and the manager said she couldn't to take $3off. I find that very unprofessional especially towards a customer that's been going there for over 12 years . I have two pictures that show what was wrong with the app, and I showed her as well. But, yet, she refused to takeoff the money.

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9:15 pm EDT
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Attempted to place an order for the Impossible Burger just now (Aug. 19, 8:10 p.m. CST) and was told, "We don't have any tomatoes, lettuce, onions, and catsup." I was appalled!!! How can they run a restaurant and not be prepared to fill a complete order? Why would the manager not pay more attention to their inventory. This is absolutely unacceptable!

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T
11:11 pm EDT

Burger King No receipt and no debit card

I was at Burger King drive thru and didn't get receipt or debit card back. Didn't go out till two days later when I noticed my card was gone when I was at Jewels. Between all the excitement of thinking my card was last used was two days ago at Burger King in Dyer Indiana. I called and my card was there. It was a very scarey thing. You could have called the bank and said you have customers card and they could let customer know. Very upset... Tammy Hendron [protected]

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11:45 am EDT
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Burger King complaint

We were just charged $20 at Burger King for 5 items that are $1 each at other Burger King locations. SHAME ON YOU! You have families traveling through, trying to eat at Burger King to save money. Prices, OF COURSE, are not even posted. Will never use this facility again. Burger King...very disappointed to see you be a part of this...if you even know how MHS is upping your prices. I see of all the complaints posted, only one is ‘resolved'? Ours is resolved...we asked for our refund and left. So wrong of you. Greedy, greedy, greedy.

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M
7:21 am EDT

Burger King dhaka

I am very confused about the quality food of the burger king . I am requiring to take action against the bad quality food of the burger king Dhaka, Bangladesh. I order the curry chips with the burger but the food was not good quality or not able to eat by human I believe. I'm attending the pic and receipt of the purchase. I'm a teacher of a university. Please contact me in case [protected]@uap-be.edu

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K
9:50 pm EDT
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Burger King an employee threw a scalding hot cup of coffee on me in drive through on my car inside and out on saturday august 16 2019

I Jerome t Williams Jr [protected]@Gmail.com politely went into a drive through in saginaw on Holland to your company in the morning ubering and empoyee from taco bell white female im a black male and a white male took my order over speaker and a black woman took my card then shoved an open topped cup of hot coffee into my lap very fast with a frown I asked her why she done it and she began saying nasty things I asked for a manager he never came to a window so I went in asked for him to file and complaint and got an brick wall but his name and her full name..

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Update by 2key
Aug 17, 2019 9:57 pm EDT

Burger King / An empoyee threw a Scalding hot cup of coffee on me in drive through on my car inside and out on Saturday August 16 2019
Holland saginaw michigan, US
Add a Comment
I Jerome t Williams Jr kedavolda@Gmail.com politely went into a drive through in saginaw on Holland to your company in the morning ubering and empoyee from taco bell white female im a black male and a white male took my order over speaker and a black woman took my card then shoved an open topped cup of hot coffee into my lap very fast with a frown I asked her why she done it and she began saying nasty things I asked for a manager he never came to a window so I went in asked for him to file and complaint and got an brick wall but his name and her full name..

Updated by 2key, Aug 17, 2019
Female witness was also complaining this was not called for very unreasonable and unjustified or uncalled for outfit ruined along with hands that swell up and day..and car 2010 Chrysler

Update by 2key
Aug 17, 2019 9:53 pm EDT

Female witness was also complaining this was not called for very unreasonable and unjustified or uncalled for outfit ruined along with hands that swell up and day..and car 2010 Chrysler

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G
6:50 pm EDT

Burger King general

I had been customer of this place for about 25 years and on the last 5 years the place keeps going down:

1.- Soda machine not working.
2.- Ketchup dispenser not working.
3.- Out of napkin papers.
4.- Takes too long to prepare your food.
5.- The place is too dirty and there is food and papers on the floor.
6.- rest rooms are not working.

Now these problems are not all at the same time, it makes me sad that it is a good family place and is going down.

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C
11:51 am EDT

Burger King uncleanness

This was the filthiest and nastiest restaurant I was ever in! We had to clean a table to sit down and eat and the floor was dirty and sticky from where soda has been spilled and never cleaned up. The men's room was terrible and my grandson refused to use it. The bad odor was overwhelming. Never will we be inside this filth pit again!🤮this place needs a deep cleaning and the counter people uniforms could use a good washing also!

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Update by Connie Agee
Aug 17, 2019 11:53 am EDT

This store needs new management by someone who cares about the appearance of their place of employment!

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J
6:48 pm EDT
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I asked that the burger be well done I like the charge days I asked for the light mayonnaise light ketchup it was a ton of mayonnaise and ketchup in the burger had no color it was disgusting I paid $10 for this meal and ended up not eating it it was pathetic last time I came in The meal was excellent this time couldn't even eat it. I took pictures of the...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
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    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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