Burlington Coat Factory Direct
Reviews and Complaints

On 6/24/2017 this afternoon I went into the store to return a hair clip that was broken. The cashier told me that I could not return it because 1) it was not in its original form and 2.) I had no purchase barcode. I spoke to a supervisor who told me same after I asked her to show me on the receipt where that policy reads. She called the store manager who gave me the name Akina who showed me the sentence on the return policy "All returns are subject to system verification and/or approval". She denied my request for return also stating that even thought I have my receipt and I paid with my debit card there was still no proof that I purchased the clip there. She took the hair clip snapped it back in place and said "see there's nothing wrong with it and smirked" I left the store without my refund..As a consumer I cannot wear a hair clip that will snap out at any time. I put it back into my hair and I snapped out again. I would like my money back for this particular hair clip. No wear on the return policy states that I need to have the purchase barcode with me. In bold print your policy states" Simple ! if you are unhappy for any reason bring it back with your receipt within 30 days & get your purchase price back" However, it was not as simple for me. Thanking you in advance.

My wife and I came to purchase luggage for an up coming trip. The Luggage area was very neat and well organized. Some of the luggage did not have pricing and one piece was in the clearance area but not marked as clearance. I called for help using my cell phone because there was no one around. A young lady came back, no greeting. I asked about a piece of luggage that may or may not have been marked properly in the clearance area. She proceeded to tell me that the manager had marked all the items and they are what the tag say they are. We noticed there was a tag laying in the floor that belonged to a piece of luggage. I stated since this one piece was in the clearance maybe he meant to mark it down since it was the only one of it's kind. She stated they do not mark items down because it is the only piece. So I asked to speak to the manager. She stated he is not here. I asked is there any manager here. She then said I am the supervisor and he is going to tell you. I then asked again can I see the manager. I had asked 4 times at which time she left.

As my wife and I continued to look at luggage we noticed that there were pieces that had no pricing. We then noticed that this lady came into the area and started moving luggage around. I asked her if she worked there said yes, this is my area. Before I could get my question out she said the exact same thing the other girl had said adding that children move pieces around back here and that's the reason the piece was in the wrong place. But the items in the area was extremely neat and very well organized this didn't appear to be the truth. This was the first thing we noticed when we arrive. So then what about the pieces that do not have prices I asked. She the got very anxious, show me. We pointed to the items. By this time another lady shows up with a arm full of clothing and a pair of shoes in here hand and started examining the tags, rubbing them between her fingers and said, "somebody pull the price off this tag it's sticky". My wife and I and said this is a waste of time they just blew us off. I do not know what the manager had intended because they refuse to get him. All three Associates were rude and insensitive. The one claiming to be the supervisor, instead of getting the manager, talked negatively about us to other associates rendering them useless to answer the concerns of the customers.

The cashier at the 625 Atlantic Avenue Burlington Store was very rude and unethical. Her name was Nia according to the receipt that i got. So, while she was bagging the stuff that i bought, she was complaining to her co-cashier that i didn't help her and i just stand there watching her struggle putting the comforter set inside the bag. Seriously?...First of all, it's your job and second how come your not asking the other 2 employees that were just standing there chatting with you? Burlington company should educate their employees how to treat their customer right.

I'm a sales associates at Burlington and I believe that the new discounts card that can only be given to our kids and spouses is NOT Right!. 95% of the workers who work here at Burlington are Students who are enrolled in School, Are single young mothers or simply Young Adults Who Work. More than half of us Aren't even married and have children. I Believe that the discount cards should go back to only being given to family members because it's not like employees spouses are going to coming shopping as well as kids. A 10 year old is not going to come shop alone at Burlington.

I went to the Burlington store to purchase some sandals for my kids and when I went to check out the sandals the lady at the cash register took the sandals and told me they were not for sale which she didn't place under the register to keep for herself on a friend I would like a response about this matter ASAP and I will be in contact with my family lawyer about this situation I was treated unfairly at the Burlington store I asked her why I couldn't purchase the sandals she told me that someone left the sandals they're from another store which I know is not true and I know she purchased the sandals for her or a friend which is not right buy a manufacturing company she said that it wouldn't even ring up in the system because I cannot purchase them I ask for a manager and she told me she was the manager on shift which was another lie because she didn't have a label or tag on her shirt stating that she was the manager I am taking further action for how I was treated and how things are ran in the Burlington stores my email is [protected]@gmail.com

Did not want to help with my layaway and walked away when no one else was at the counter stating that thats not her job to ring up customers. I found her to be rude and immature for some one to claim that she runs the front end. I stood in line for at least 20 minutes just to get turned around to another long line and have to wait 20 min. This was by far the worst burlington shopping expierence I have had l. I will not be returning to the harper woods burlington store ever There are to many untrained associates working there.

I am a customer and love shopping at Burlington. I was at the location at Plaza of America Mall located here in Houston Tx. And I witness the manager on duty Nuvia totally down grade an employee that I felt quite disturbing and the employee was simply asking for help because of how busy they were. She talk to that employee so bad til she cried and walk off the job. It's one thing to talk to your employee like that in front of customers but to have such a nasty attitude when you ask her a question is totally wrong. I feel sorry for that employee and other employees say it's not the only time she does that. And because of that I won't be shopping at that location anymore. Corporate needs to step in and get that employee off there floor because they will lose more good working people by her actions. I'm really upset because that employee didn't deserve to be treated that way. I was so upset I asked the manager what was her name and corporate number. She replied u don't need my name but did write down the corporate number.

I do not know what to say very poor skill cashier need training poor management Debora Douglas she hide her id badge I ask cashier about her name she did not give to me she charged my credit card $150 then by mistake canceled the transaction as sale but never credit my card back the $150 so I had to pay for my kids cloth twice because she charge me again for it plus she refused to honor coupon for $5 I had from the store with good expiration date for no reason she said her cashier made mistake I have to use the coupon next time so buttom line all the manager cashier mistakes over charging customer misleading customers or falls information that is the customer problem my total purchase where $225 imagine if my purchase was $10 what would they do to me. Mean disrespectful staff. You lost my business for good and the money you charge to my card I will get back even if I have to take you to court.

I started a layaway, and decided to cancel the layaway and they charged me $5.00 to start the layaway and another $10.00 to cancel it. This is such a rip-off. Is this how this company stay in business by ripping people off? and to add to the problem I paid cash to start this layaway, and you guys gave me a store credit back, to make me purchase something from your store. If I paid cash, you should have given me cash back. You should explain the layaway plan to customers at the beginning of the sale. To top thing off your sales associate was rude about it. I work as an assistant manager in that same mall, we value or customers, and do what it takes to make them happy. That's why we have customers that return to us frequently and enjoy shopping in our store. I will never use you layaway again.

02/26/17 approximately 5:20pm in Burlington Store # 00817 an internal issue occurred, no credit card or debt transactions were accepted; cash only transactions. After driving from Gastonia, NC to Charlotte NC. South Blvd store a 45 minutes' transport, shopping about 2 hours; we had a cart full. My Husband & I stood in a 35-40 min. line due to volume of customers, ample cashier stations. We inquired about layaway in light of the circumstance. We separated paid for some items cash. We attempted put some items on layaway however we were told it's a $5.00 charge to put items on layaway. We spoke to a manager Anthony, seeking an amicable solution with waiving the fee or a discount to equal the charge but to pay a mark- up, due to the company's internal issue was unfair, it was essentially penalizing your patrons. Our customer service experience diminished further as Anthony stood apathetic, rolled his eyes and walked away. We requested the number to corporate from the cashier explaining; store managers should have latitude to accommodate their customers.

Today February 23rd my purse was stolen at one of your locations inside the chula vista mall. I demanded to see their cameras but I was not helped immediately, I was told that the only person whom had access to the cameras would not show up until tomorrow afternoon. I shop here all the time & at this point since my purse was stolen and I was basically told that my stolen purse was none of their business I won't be shopping here anymore.

I purchased a car seat on 1/09/2017. I ended up not liking the car seat because it took up too much room for my other kids to sit comfortably. I tried looking for the receipt but I couldn't find it. I know you guys can find a receipt with my phone number so I didn't worry to much about it. I happened to go into the store a few days ago to buy my niece her baby shower gift. I asked the associate to reprint the receipt for my car seat purchase. which she found with no problem and reprinted it. We live about 40 minutes away from the store and since my husband happened to be going to Yakima I asked him to return the car seat but I forgot to give him the receipt. When he went into the store he was told they couldn't find the receipt with his phone number nor with his credit card he had paid with. He then called me and handed the phone over to the associate. I informed her it was purchased with my phone number. When I gave her my phone number she said she still couldn't find it. I then informed her that I had another associate reprint the receipt so I know it's in the system. I then gave her the receipt not once but twice until she said she found it. She was still rude after she found it. She told my husband that she might not be able to put it back on his credit card for whatever reason and that she might have to give him a gift card. I was not happy with the gift card option but at the end she did put it back on his credit card. I wasn't even in the store and I could hear by the tone in her voice that she was trying to avoid returning this item. I will never step foot in this store again. This associate that helped my husband was by far the rudest rep I have ever spoken to. She was so rude that I'm letting all my friends and family know about this bad experience. I hope you guys can give this associate some customer service training or maybe she just needs to find a job that doesn't involve customer service at all.

I've been in and out of your store with my family I have never had a rude and disrespectful person cash me out as these women, I refuse to come in anymore and told of my family and friends about your store and the way your Employees are . Your Assistant manager was very rude and disrespectful. My family and friends and I will not be going back any of your store.

Yesterday 12/20/2016 me and my boyfriend went to pick up some Christmas presents for the family at Burlington Coatfactory in Ocean Twp, NJ. While I was trying on a jacket, I was looking around for a mirror and walked to the big mirror in the fitting room. My boyfriend walked right behind without realizing that it was fitting room for women. After a remark from the sales person he quickly walked out but another customer together with a sales person were complaining and disrespecting us. The sales person to my surprise cursed us out and we left. Could never expect to be disrespected like that by the employee for no reason. We all make mistakes. It wasn't intentional. And the sales person should have not handled it that way.

I'm very disappointed with the website, I ordered a coat for my mother for Christmas and my order was cancelled by Excelled. I would have been able to find a replacement if I received an email notifying me that the orders been cancelled. Instead I have been waiting for the coat in the mail. I just found out it was cancelled by going through my order history on the website. Now with four days until Christmas I will have no gift.

Today I traveled an hour and a half to shop at the Savannah GA store to purchase items for my daughter's Christmas list. She is 19 and autistic and only wished for a bassinet and high chair for her baby. These items are her must haves and she wanted real baby items (not made for dolls) while in the infant department I choose a few options to purchase and questioned there availability. So I had to hunt down a store clerk to help. She radioed help that after twenty minutes still didn't come. I stopped another clerk by the name of Ieshia, and she told me she was called off her break to cashier and suggested I load all the items in a buggy to price and check if they were in stock at customer service. And very "as a matter of fact" told me all items were priced I just had to look. As if I hadn't already. Her attitude was very rude and unprofessional. I loaded a display portable play pen, that I was also interested in, with the others fours items I was considering. I had to drag this all the way to the register, I am a disabled adult, so this task was not easy. But again it's for my special child, very deserving of the aggravation. The cashier in customer service was helpful and apologized for the inconvenience BUT wasn't able to assist in the other item I wanted. I have shopped in this store many many many times. I have even gotten friends and family to start shopping there as well. However after today and the way I was spoken to by Ieshia, I WILL NEVER step foot in another Burlington. And from today on I will have nothing positive to share witb others about this chain. I no longer would recommend anyone I respect to walk into such inappropriate customer care.

On 12/10/16, I found a comforter set that I really wanted and I knew my chances of getting it else where was rare. I bought a turquoise comforter set that had two billow shams and a comforter. I opened it up and was horrified by what laid in side. One of the pillow shams had brown stains smothered all across it. The other pillow sham had specks of brown stains on it. the comforter had a few brown stains on the side that you sleep under. I was absolutely disgusted, but i was willing to keep it for my sake. I decided to wash it and the stains came out of everything besides one of the pillow shams . I have not taken it back but I plan to whenever possible. This is absolutely ridiculous. Stains on a comforter set! This just goes to shows why I normally do not shop at stores like Burlington, because this is excusable.

P>S The stain is a little hard to see, but that is only one spot out of the five.

Hi there! My name is Tram Nguyen. In the past, I was shopping at Burlington store in concord, California a lot. Today I am returning my items non-receipt. The manager, Jennifer didn't allow me return. While I asked her something, she was turning a way. And she answer me so so impolite. It's not customer service for sure. I told her " I just came two days ago I made the return without receipt, why I can't do it today?" She said " that's not today!.." and her face looks like doesn't want to service for me

I received an email from Burlington about filling out a survey and getting a $5 gift card. I verified that it was from Burlington and decided to participate. They requested no personal information and only asked questions about shopping habits. After answering about 30 questions and taking 15 minutes of my time I got a response that they already had enough respondents with my profile. So basically they still get all of the information they want without providing the promised gift card. Burlington is a SCAM!

I have attempted to place 3 orders in 2 months at BurlingtonCoatFactory.com. The first time I used a debit card. The second and third times I used gift cards. In all 3 orders I received an email from BurlingtonCoatFactory.com confirming my order.. Also with all 3 orders within seconds of the confirmation email I received a cancellation email from BurlingtonCoatFactory.com because the item was not in stock - even though with the third order I had called before clicking the submit button to be sure it was in stock and upon finding it was I clicked submit.

With the first order I used a debit card and with the second and third orders I used a gift card. Although BurlingtonCoatFactory.com was very quick (immediately) to take the money off my debit card, and the value of the gift cards, it took several days to have my money and gift card values refunded.

I was told on December 2, 2016 my complaint (about items that were out of stock still being at the web site and my being allowed to order those items without any warning what so ever the items were not available) was being expedited and I would hear from someone within a couple days but the call never came.

I know I am not so special and unique that this is only happening to me. BurlingtonCoatFactory.com obviously doesn't care about the satisfaction of their customers. But for those who haven't shopped at Burlingtoncostfactory.com yet, I want to warn them about this major problem and try to save them the frustration I and others have repeatedly experienced. Shop where customers really do get service. This online store isn't it!