Burlington Coat Factory Direct review: poor service! 4

I completely agree with all the complaints and also wonder how Burlington Coat has survived all this time by treating its customers like crap. I bought a hand-held video game on the premise that it worked. When I got home and opened the package, it did not work. I figured the battery included must have needed replacing. When I opened up the back, I found the included battery had ruptured and leaked battery acid all over the battery compatment rendering the unit permanently damaged. When I tried to return it, I was told store credit only. They had no other games in stock for me to exchange it for. I bought the game in good faith assuming it would work, but now they keep my money for store credit only. I feel they stole my money under false pretenses, and for $8.47, they lost a customer for life. That was back in 1996. I used to spend between $120-$150 per year at that chain before that incident. I was afraid to ever buy anything in that store again, fearing it would be defective, and I would be out the money. I still wonder how they are still in business!

i waited in line when they finally noticed me was told to go to another register did that the cashier says shes frozen cant get in she just looks at me no one comes to help well fine dont care o k i walked lost over150.00 sale terrible chartz33@comcast.net

i work in the service area also i would have lost my job if i ever treat my customer like that

I agree 100%! I am currently trying to contact a district manager due to the lack of good customer service. Because my beloved grandmother died a few days ago, I was in Burlington shopping for clothing for the funeral. I'd spent approximately 2 hours matching up items (suits, shirts, ties and shoes) for my children to wear to the funeral and the wake. As I was checking out, the cashier called the manager for an over-ride due to a clearance markdown. The manager refused to acknowledge the marked down price. Her reasoning, as she stated, was that the price was marked down in pen. She stated that they never do markdowns in pen. I asked if she were implying that I had marked the item down myself. I really didn't appreciate that implication. She went to check the price of the other suits. It wasn't an astronomical discount. The $34.99 price was cut to $21.98 . Because it was a clearance item, it was the last one. However, the manager noticed that it was mis-matched. The jacket was a size 10 and the pants were an 8. The suit jacket and pants were tagged together with the price tag. I hadn't noticed that myself. However, with only one day until the funeral and 4 children to find items for, I would have still bought it. I asked if the price was slashed due to the suit being mis-matched. I assumed that since there was not another one like that, it had probably been marked down for that reason. The manager was soooooo extremely rude and refused to honor that price. I stated to her that I was not employed there, and that it was not my job to identify mis-priced items or mis-matched items. She stated that as an employee, the could not possibly check the prices as they are being tagged and put out onto the sales floor. At that point, I requested the number of a District Manager. I was provided a hand written paper that consisted of a first name "Ron" (no last name). It took the manager approximately 10 minutes to look that info. up. I was sooooo dis-satisfied that I refused to purshase the other items that I had chosen (shirts, ties, pants, and 2 pair of dress shoes! The manager was disrespectful, mean and out right rude. I tried the number given to me, and the answering machine message that I received did not identify the "Ron" person as a District Manager for Burlington! I am so upset. Now, I am forced to start shopping all over again for a service that will be held tomorrow. If anyone has any contact info, please share. I certainly will never shop there again!