Burlington Coat Factory Direct
Reviews and Complaints

I have never been this humiliating I had opened up a credit card because burlington in redford mi was offering 10 percent off the first purchase. As I came in to make my over 300$ purchase the cashier was not able to scan the bar code so she explained to the manager what is going on. The manager who seems racist would not answer her employee until. She called her few times. The manager kim disrespected me in front of a big line and said I had used this when I opened my credit card which I was not approved for and the decision was still pending at the time of opening the credit card. I even told her to call customer service because I was not lying. She just made an assumption and it was verrrrrry embarrassing. I had just activated my card before entering the store. This behavior is absolutely not acceptable and she should be fired for this behavior. She is an absolute racist fire her

A blank African American in from Waldorf location that's checking the exit was rude when I didn't notice the sign saying that the cards don't go out after that he said " you better put it back where you got it from" I said no you do it and he followed me outside a kept saying thing to me you can check the cámaras I felt harassed by him. Shame to have him.

On August 22, 2019 around noon I went shopping with my two kids and mother to Burlingtion the Location In Hayward. My kids, mom and I went down stairs to pay for our items we're going to purchase and manager Leslie in a very rude and unprofessional way told me that I needed to leave the store because my 4 year old daughter was crying. I have shopped at Burlingtion for years and never had a experience as such. I certainly hope no other mom or family experience anything like this. As the manager Leslie is I would of expected more professionalism.

I had some items on layaway, and I wanted to return the shoes. The shoes themselves were fine except I could see the glue on the back of them. Before I even fully purchased the lay a way I told the cashier I didn't want the shoes, he told me I needed to purchase them first. Sounded weird, but I did and then he does the return and gives me a $40 merch card which I didn't want. Alternatively he could of taken the item off of the lay a way and charged me the $10 fee to alter a lay a way instead. And rather he try to fix the situation, he pushed my items to the side, and took the next customer. What type of rude, ignorant racist organization are they running

8/14/19 I went to return some maternity jeans I had just purchased a week before I always give my number in case I lose my receipt but have found plenty of times people are putting it in incorrectly defeating the whole purpose. I did return 2 pair of pants one Stephanie told me she couldn't find the style # on one pair so after going home I realize looking on the receipt that she didn't even find the style number for the other maternity pants she just used a hoodie I purchased in the last transaction I and did it that way well when I realized I had brought the wrong pants I grabbed the right ones and went back Stephanie then told me the pants smelled washed and that she couldn't find the style # for those on any other receipt not only was she rude and embarrassed me like never before but then she called Laura over and not only did she not look for the pants on any of my receipts she made me feel like I was wrong for trying to return the pants because I had no tag on them these were bought for me from my boyfriend and unfortunately in the past 3 months I have had 2 miscarriages and unfortunately never got to wear any maternity clothes! They not only so rude but embarrassed me and Truly made me soooo upset I'm sure I won't be back to Burlington especially that one ever. So I then traveled Westminster where I am sure I got the pants and they put my phone number in wrong and the women gave me a hard time I asked her to hold onto the pants I was returning and i would go grab the same pants from the maternity section in which I did once showed I was told anyone with common sense would know without the tag I couldn't return which was just my breaking point I have been dealing with so much and now this just craziness! I know it doesn't make a huge difference but I go into Burlington multiple locations and multiple times a month and spend lots of money and would have never expected this kind of treatment I was also told they couldn't go through every receipt they had for me ... so what's the point of keeping them and taking my phone number in case I lose my receipt? I will be letting everyone I meet run into or know, know how embarrassed I was I literally cried at the register and will not be returning to either of those stores in the near future... this Is not how loyal customers should be treated I am very sad to have had this experience and would hope no one else ever has too

I attempted to return three items today I bought last week at this store and I was only given the amount worth of one product... The people who work at this location pretty much made me feel as if I stole the merchandise I was trying to return because I was missing tags on the original products.. Even tho they are all Marked clearly on my receipt it was sufficient for the staff at this Burlington Coat Factory in Haverhill Ma...

I got to the Cuyahoga falls location at 9:45pm and they stated that they were closed when the store does not close until 10:00 pm. It is the evening of the first day of school and we were turned away by your staff. This is unacceptable when we just needed two items and we knew we would be in the store for less than 5 minutes. If your store hours say 10:00 then lock the doors at 10:00pm not 9:45pm

Cashier named Halaa at the NYC location on 22nd and 6th ave was extremely aggressive and unprofessional because I thought I was supposed to walk to register 3 and didn't even fold my clothes and unfortunately my mom who is visiting and gets a lot of stuff from here had to leave her clothes because of her nasty scary behavior. Very disappointed because I shop here pretty often and had never experienced anything like this before . Hope you really let the managers know so customers hopefully never have an experience like this in the future .
Thank you

I would like to address your layaway policy. I cancelled my layaway only to find out that the money I put down would not be refunded to me but I would be given store credit. I feel this is a rip off especially since you are already charging $10 for the cancellation fee. I have been a frequent shopper over the years and from now on your store will be my last resort to shop.

On Sunday, August 4th, I visited the La Mesa Burlingtion location at approximately 4:35 pm. The manager named Areceli refused to return a white dress I purchased at a a couple of weeks prior because of a stain (that was on the dress when I purchased it) and stated there was not a notation or a tag attached to the receipt to indicate the issue. I brought the tag and the receipt for her to confirm.

However she returned a green dress at the same time without a tag and in similar condition. When I asked for another manager Areceli snarled at me and stated she was the only manager available and walked away.
I was extremely embarrassed. As a person who works as public servant I felt there could have been a bit more consideration and consistency on Areceli's part.

Please advise.

I went to your store on victory & Fallbrook in west hills. I am in a scooter & was going to get a car seat for our granddaughter & the elevator was broken.

The people in the store said yes they know it is broken.

You do know that is against handicap laws, not to have access.

I now have to buy the car seat online & shipped from Burlington & I don't want to pay the shipping under the circumstances.

Let me know how to handle this

Thanks
Kathie Mott
[protected]@gmail.com

My name is peggy. the burlington coat factory on 47100 community plaza, sterling va store manager nila t 703-4040497. I arrived there around 11- 11:30 tuesday july 30 2019 to return some items I purchase on 5/27/2019 it was a pair of shiny street sil shoes $19.99, mcfb walk thru rom #ll631125mc $9.99, and ballet w/braid $14.99. my total price all together was $231.94. so the cashier on register 9 ask me if I had my receipt? I said yes so she start scan the 19.99 shoes and she sais these are 12.99 I said but I have my receipt! she said its coming up at 12.99, I ask to see a manager she began to get an attitude and put the items on another register so I said why should I lose money on my items when I have a receipt, she then quoted"I don't care". I was upset because she said that to me and I said I know you don't care [censored], because she was treating me like I was nobody, then the manager finally come up and said the price is 12.99. I then said again I paid cash for the item, she said the price is 12.99 and that what I get. I was so upset of how I was treated I just grab my item put them in the bag and told her I will get a lawyer. I never been treaed so rulely in my life. I will never shop in that store again because I felt as if the cashier wasdiscriminating against me. I think the cash should get fired because she have no customer experince at all. thank you my email address is [protected]@yahoo.com

I visited the location at sugarloaf mills mall in Lawrenceville, GA July 20th, 2019 I believe. As I was checking out I noticed that the customer service associate Annabelle rang me up twice for one item. I stopped her and said let me check because it seems as though you rung me up twice, she hurriedly replied no and proceeded to count my items and gestured me to pay. She rushed me off and I didn't want to hold anybody up since there was a long line so I stepped to the side and looked over my receipt and noticed that she did ring me up twice for a $12.99 item and forgot to ring me up for the $3 top. I proceeded to the counter where this other customer tried to tell at me for cutting the line and I said no she rang me up twice for an item. Annabell instead of apologize had an attitude about it. She proceeded to return my items and ring me up again because she did not believe me. After she was done she gave me cash which I wanted the money on my card I had a budget also she didn't ask me for my phone number again to put in the system in case I lost my receipt she just handed me the bag and didn't say a word. I had to ask her where is my receipt she said "in the bag" with an attitude no apology for ringing me up twice or nothing. I felt embarrassed first of all because the customer thought I wanted to cut the line that I wouldn't had to have come back to if she had listened to me and not rush me off. Secondly I got no apology for her mistakes. I was so upset this is a burlington I go to every other day to spend my hard earned money. The least I wanted was an apology. I never complained about anyone in my life but I had to complain about her rude behaivor this makes me not want to shop burlington again

Ordered blue white and black filas tennis shoes on line and when they arrived the box was correct but the shoes inside were not the color I ordered. Called customer service and the only remedy was to send a picture to customer service and a shipping label would be mailed out and a refund issued. Total horrible experience I didn't want a refund I wanted the shoes I ordered and that was the only solution to fix my problem which was no solution at all! I shop here regularly and never had a problem until now and I'm contemplating not returning!

Morning

MY son has worked for your location in Niagara Falls for almost a year now . He was promoted to front end . Today when he punched in, he was told that the corporate head loss prevention would like to speak to him . He was in the back office with this person & his manager Dana . He was slid a piece of paper with a signature line & told to sign it. He was not explained to what the paper was for until after it was signed . He was told he was being watched .. and he had stolen a bottle of water .. The head of security interrogated him asking him what else he has stolen without their knowing . I have no problems sending you the 1.99 for the bottle of water .. He said it was an accident . He is not a thief . I do not appreciate him being portrayed as one either. I work for a corporation my self and I have never ever seen this type of ignorance toward another person in my life. First of all if he did something wrong, you explain, you do not make him sign something without explaining what you are signing .. that is protocol anywhere. When he asked what it was for, he was told it was to be paid for his upcoming vacation. The second page was his "confession" and he was fired . He was then told to turn in his badge & HR wouldn't be able to tend to his case for a month ? A month really .. because the corporation I work for, it is taken care of within 2 days . He is upset, as am I . He is 20 years old . This is not his first job, nor will be his last . However it will be the last time I shop at Burlington .

Tracy Pendleton
[protected]@gmail.com
or you may contact me by phone [protected]