Cargill's Food City review: Complaint regarding a bag loss

I am writing to express my deep disappointment and concern about an incident that occurred during my visit to your Cargills Food City branch at Stanely Thilakaratnhnna Mawatha , Nugegoda (Infront of Nugegoda railway station) on last Tuesday, 2nd January 2024.

During my visit, I entrusted my backpack to your security counter as I proceeded with my shopping. Unfortunately, upon my return to collect my bag, it was missing. I immediately reported the issue to one of your branch officials, and after a prolonged delay and CCTV review, it became evident that my bag had been stolen.

The content of the bag held vital personal items,, including my passport ,educational certificates, medical records, headphones, airpods and chargers. While I understand that such incidents can occur, I was deeply dismayed by the indifferent attitude displayed by your staff. Their response to this distressing situation was dismissive, shifting the responsibility entirely on to me and advising me to file a complaint with the police.

I strongly believe that the behavior and the response of your staff in handling this matter were inadequate and failed to reflect a sense of responsibility towards customer belongings entrusted to your care. The absence of empathy and neglectful approach towards security measures, such as lack of token issuance despite bags being left unattended, raised serious concerns about the standard of customer service at your branch.

Moreover, during my recent observation, I noticed that the similar security practices, like unissued tokens for the bags left at the counter, continue to persist.

I am deeply saddened by this incident and feel compelled to bring your attention, not to emphasize my losses , but to highlight the importance of customer care and the need for robust security measures. Such incidents not only impact the affected individuals but also tarnish the reputation of your brand and jeopardize customer trust .

I hope that my unpleasant experience will prompt proactive steps toward improving security measures and customer service standards within your branches, preventing similar incidents from occurring in the future

Regards!

Sahan Liyanage

Tel : m-[protected],o-[protected]

Email: [protected]@gmail.com