Cargill's Food City
Reviews and Complaints

Yesterday (2021.05.17) my mother bought about Rs.7000 worth products from Cargills Food City Battaramulla. They have charged Rs.310 for 2 Flora paper serviette packets each Rs.155 eventhough the price given in the product is Rs. 135. So they have charged extra Rs.40. This is NOT THE FIRST TIME this happened. This is about 6th or 7th time this happened that's why I'm writing this. Everytime they overcharge. What they do is they enter the price of the new stocks even when the product we bought is from an older stock in which the price is lesser. This has happened to us multiple times. Sometimes they even bill for things we didn't buy. Please teach your irresponsible cashiers to check the price of the products before billing. I don't know how much Cargills Food City earns like this because there are some people who don't even check their bills. If another customer is reading this please make sure to check your bill because it's your hard earned money and don't let people like this steal that.

Today my mother called Cargills Food City to inform about this overcharging and the lady who answered the phone was very rude to my mother. She was talking like we bought products with her money. She has no right to talk to a customer like that while having the fault at their hand. We didn't receive a single apology. Please teach your rude employees how to talk to a customer and how to be polite. With this corona situation it's very cumbersome to even come again to get the bill corrected each and everytime you do this. And it's so annoying that you keep doing this again and again. So please make sure to bill correctly because it's customer's hard earned money and make sure that your employees are responsible and polite. You will lose a lot of customers due to this terrible behavior of your employees and it's also damaging the reputation of your company.

If you keep removing my complaint I will keep posting again. So please don't try to cover up and take proper actions for these issues.

I 'm a closer person to ahangama food city branch.although they said that they deliver goods while locked down periods when I call to them they said that they are not adviced to deliver

Location-Mirigama Cargill's Food City

I bought this Ritzbury chocolate from Cargill's Food City Mirigama branch only to find out that it's seal is broken. After I opened the cardboard packaging I saw the inside cover was torn and several pieces of chocolate was missing. I can totally forgive if a worker has eaten the chocolate purely because he can't afford it. But the problem is as this is Corona period and this pandemic is spreading, this chocolate could have been contaminated by the COVID virus. Plus I don't even know whether the person who stole the chocolate piece is Corona positive or not. Even though this looks like a minor problem, I hope you understand that "This is a serious health hazard and I hope Cargill's will take some actions towards this kind of irresponsible hygieneless acts as this is a threat to the whole society. Please take immediate actions or I will have to complain this to relevant government officials .
Thank you.

Counters are not enough.very slow

Hello,

Date of incidence: 25-April-2021

On the above mentioned date a packet of tampons were included among the goods me and my mother was about to check out from the cashier, and after entering the product to the bill, the female cashier proceeded to ask me if I saw the price of the product (which was Rs. 500), and urged my mother who was going to pay for the goods that day not to let me buy the product, a 21 year old full fledged member of the society, because of reasons "she cannot talk about". Being the conventional person she is, my mother was utterly embarrassed by the incident and asked her to remove the item from the bill, which she did. I am assuming the reason that female cashier was concerned about the product was the infamous 'Toxic Shock Syndrome' that can be caused by "improper" use of tampons. While I understand where this cashier's concerns come from, she not only unsolicitedly opiniated the customer's choice of goods, but judged them of being incapable of making healthy choices when selecting products. I too am at fault in this case as it is my mother who bear conventional ideology and proceeded to agree with the employee. As highly educated junior personnel working in the financial services industry, I am damn well aware of how to use a tampon properly and I find the cashier's behaviour unreservedly disrespectful, and I hope you take necessary actions to ensure nothing of this sort incur in one of your business premises ever again. Thank you for taking your time to read my complaint.

I went to Cargills Maharagama on 10/04/2021
I Paid for the Bill using my Sampath Credit Card where there should be a 10% total reduction.
I was hurry on that moment and after 1/2 hour, i noticed that one informed the Maharagama via [protected], they told that it will be rectified on next working day.
I'm still waiting and waiting nothing rectified.

Please do needful.

Bill No 176
Cashier Aravinda
My card no [protected]
Contact no [protected]

Malaba 3 branch akan 3000 ez caz damma hnb finance akata. A salli damma keyala boru kara a salli yanna cargills aka wana account akakata hnb finance akata mama katha kara ath salli gehan na. Hnb bank akan keyanawa godak danakuta ahama kara keyala. Cargills not good menussu rawattanawa horu ahu wanna apa.. Maka. Hora jawaramak wana kanaka acount akata salli yanne a. I'm srilanka [protected]

This is Kulandren, I am your customer long ago, my contract number is [protected]
The complaint regarding 5kg Rice bag, for a long period this product was not available in Hatton outlet, yesterday I have personally noticed that with your Hatton outlet staff's support they selling this to your next door araliya shop, they have big stock but their staff coming and get your stock once displayed, continuously your staff's support for types of service, but as your customer we are finding difficult to purchase rice at your outlet, lots of time I have purchased rice outside shops, if you ask for inquiry I can personally support to you, I have attached my last bill for your reference, rice invoices two numbers back to this invoice
Your valuable customer
Kulandren

The person who working at STC Food City Name is Sameera Madumal (May be Bar assistant) Blamed a person through Facebook messenger Using Bad words (including to use the word of MOTHER) and requested to come there too.. If we went to there there will be something will happen to Foodcity too. Therefore please teach how behave with customers or take any action with that staff. We can't keep calm I will Attached his message below

Dear Manager,

I am a long standing customer with Cargills. I used to purchase my goods from the Mount Lavinia Branch and there the customer service was excellent. even the manager there is very helpful
I write the below with great regret.
I have recently Shifted to wellawatta and have been very patient with their service.
I would like to bring to your notice that when I buy the vegetables I try to reduce the number of shopping bags as much as possible, and so I take the vegetables in the cart to the person who is weighing and ask them to put 2 or 3 vegetables in one bag. (I carry the required number of shipping bags as well)

Today (6th march) I went to the wellawatta outlet (next to moor road) and asked the lady who was weighing to do the above she got so irritated and refused to do so. I asked her why? and that we have to reduce plastic as much as possible, she just wouldn't give in. she said because the prices may vary that she cant put it together n one bag.
then she threw the carrots on the weighing machine where one fell to the ground and broke in to two (she picked the broken carrots and put it in the bag lazily), eventually because I insisted and she put the another Veggie in one bag with great irritation to the point where things on the table also fell to the ground, because she threw the stuff to the machine.

I did not react I took my stuff and left to buy the other items.

When I proceeded to the counter I asked the manager there Nirmala W as I recall - if Cargills follows the concept of GOGreen she didn't know what it meant. I was shocked! she didn't understand what I was trying to say about pollution and why we need to reduce plastic.
she went on to say that some customers ask for more bags and so they give and that they are the ones getting scolded because they give less bags and she asked if I wanted more bags and started putting the stuff in shipping bags. clearly she didn't understand the concept and she didn't stop to listen to what I was trying to say. (BTW I had my onw cloth bags to carry the stuff)

My question to you doesn't cargills follow he concept of GoGreen? to reduce plastic? I see the green bags hanging for purchase, and also is there no briefing done to the sales persons on how to handle customers? I was very disappointed.
btw today is the 3rd time that this same person at the vegetable weighing counter did this to me of refusing to baggage the way I wanted reducing the number of plastic.
there were no queue behind me as well.

I did not want to share this bad experience in a public forum as I have always been satisfied by your service. and the vegetables I found have always been of variety and fresh.

Kind to do look in to this matter. and speak to the employees at the welawatta brand specially the importance of reducing plastic and what it means to GOGreen for the betterment of the future generation.

Hope to see bio biodegradable bags in place in the coming future as well.
I had already emailed this incident to [protected]@cargillsonline.com as well not sure if this is the correct forum.

Yours Sincerely
Muriel Ratnasingam
[protected]

I normally go to the Ekala Cargills food city and always I get a negative image when I leave the premises. The staff is not friendly and supportive. I wanted to buy some fish and there was no one in the fish counter. I rang the bell thrice and no one came. The ladies wearing saree looked at me and went away without calling anyone. I wanted to talk to the manager since this happened to me and my husband a few times. The manager was not friendly too and he refused to talk with the customers. I asked someone else to check what I want and give it away. He was acting like I'm a beggar. Please, Cargill's don't do this to your customers. You lost a valuable customer you had.

Very bad customer treat in balandgoda Cargills food city, manager only care about restore food items he doesn't care about what worker's actually doing.

Your custom service is not Okay. We came to borrow things with our money not ur salesman money. Tell them to be kind with costumers. They don't ask apologize for any mistakes. Specifically bill mistakes. We got many times bill mistakes with thalawathgoda branch but they never ask apologize any time . They are helpless. Specifically this complaint about thalawathgoda branch !

Hi
12.02.2021 I went to the Beruwala Cargill's branch, at 8 pm, I gave the bag to the security officer before I enter to do shopping inside forward but the security said to keep on his counter table or said to keep on top of his behind cupboard, I asked for any token, he said no, can they safely keep the customers bag without been misplace, but in keels they have token system.

I would like to begin by stating, I really like ur outlets in exception of the outlet I am complaining about. The other outlets have been amazing. I am a frequent customer at cargills food city near Bethesha place.

The ice cream box was damaged when it was sold to me in the evening around 04.30 p.m. on 11 February 2020 from cargills food city - duplication road. I did notice the damage once I came home but was unable to immediately return back to the outlet. However, I did return in the evening around 07.45 but before 08.17 p.m. to speak with the person in charge and probably exchange the item.

When I spoke to the branch manager in charge about this issue. He came with the reason that I didn't come immediately and I might have damaged it. The way he said it was very derogatory considering the fact that I did buy other products including another ice cream cartoon(as can be seen in the bill attached) and did not find a problem with any other products.

Moreover, they were highly unprofessional in the manner they treated me. For example, they "checked" the CCTV footage and came back to me with the reasoning, it was not broken when it was sold to me. However, they failed to notice that I did get the ice cream from the freezer and directly went to the cashier. Anyone would know that it takes time for solid ice cream from the freezer to melt. I would also like to point out one of your employee kept opening the ice cream cartoon and he also kept pushing his finger in the edge of the cartoon which was slightly damaged. If the manager knew there is a no return policy, he shouldn't have kept doing it because ideally my family and I will have to consume it later on.

Moreover, being a loyal customer of ur organisation, I find it hard to believe that exchanging a damaged product which you have shelved and is sold from ur outlet is a loss for the company (this was one of the other reasons given to me). If there are such policies, please make sure your customers know them, because we shop at Cargill's because it's a trustworthy brand by itself not because it shelves elephant house products.

I have attached the bill and product in question for your reference. Sorry, I couldn't get the name of the employees who spoke to me.

Looking forward for a response and change in the employee behaviour in the outlet.

Please feel free to reach me at [protected] or [protected] or gayathri.[protected]@gmail.com

cashiers are very slow and the bills can't reed. It's very bad that such a big company with reputation act as minor business people. There are managers and supervisors but no body is guiding the minor staff. So customers has to spend their valuable time unnecessarily as well as law quality print of a bill makes them confused. Even I can't recognize what I have paid for.

Cargills Kawdana Road Br. Staff person selling meat always lies about when requesting mutton. Even if they have mutton upstairs he won't sell it. He tells its finished. When we ask another person he provides us. We were wrongly overcharged today for the mutton. Went back & he had to go upstairs & give the balance in goods.

Few weeks ago my father just visited the Cargills, Sri Lanka, Arangala branch. Problem was that the staff didn't seem to be responsible and active and some did not properly wore a mask even, and the cashier is somewhat stubborn because when showed her a rs.1000 note she told me that do you have a rs.170. But it is common sense that when a customer gives money over the payment for example when you have rs.100 the amount payment amount of rs.90 the cashier needs to make and immediate impression to give change but she seems sleepy and don't know much about it. I really appreciate to have the change to that.

Yesterday 02.01.2021 went to rawathawaththa branch and when I was going to pay my bill I ask that counter girl to punch my loyalty card she did not punch that I ask her 3 times why you didn't punch that she didn't reply me again I ask from her she reply me very roughly you need to give that early

31 Dec 2020 around 6.30 P.M. I paid My Rs. 2382.32 Payment for my purchases.
1st time when cashier has swiped the card at POS machine and bill has not come out.
I allowed again to swipe for the payment slip and slip also received without my star points.
I received Rs. 2382.32+ 2410.32 = 4792.64 payment deduction sms from the bank after short while. I complain to the supervisor about this payment issue and he agreed to call me once he discuss with the bank.
Still my cash has not transferred to my account.

Please advice to me on this.
Thank You.