Menu
For Business Write a review File a complaint
Chaturbate Customer Service Phone, Email, Contacts

Chaturbate
Reviews and Complaints

chaturbate.com

Learn how the rating is calculated

1.5 5 Reviews 406 Complaints
Claimed
Chaturbate has claimed their business profile
Write a review File a complaint

Chaturbate Complaints 406

ComplaintsBoard
J
8:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate My permanent banned without any issue

Hello Chaturbate Support,

I confirmed there’s no such abuse or issues happening on me and what others claimed to me are not true. I am an independent account and followed the terms and policy of the site. I am aware that these people only wanted me to quit but I am passionate with what I am doing. I hope you can address this immediately and let me broadcast and access my account. I am genuinely begging to you to help me recover my account. My account has been suspended in June 15, 2022 and it’s been 4 months and I hope you would consider me to be part of the community. Thank you!

I don't have any employer, that account is only mine and there is no other owner. I'm the one working on my account. Maybe they reported me because they wanted to discredit me and leave your company or site. But I followed the rules and agreed with the terms and conditions. That's why I filled up an agreement. I hope you can help me fix my account and finally get back to work.

PRINCESS_ASIANJADE08

Desired outcome: help me remove my permanent ban

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
J
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate support team

3 nights ago my account was banned on Chaturbate because they accused me of bestiality(animals used in a sexual way). So completely not true-I even foster stray/sick cats at my home. I have tried to communicate with them through their support email site with no response, just wanting to know what proof, evidence/why they have made such a stupid accusation(i know they record the webcams on the site-i've found my videos on several sites that i didn't give permission to share. I don't even care about that, i just want my account unbanned & appologize for accusing me & for ignoring my attempts to clear myself of this-my god, i love animals, but im not some sexual deviant. if you can help me with this, it would be greatly appreciated. Thank you.

Desired outcome: I'd like a response...Apology...Unban my account

Read full review of Chaturbate
Hide full review
ComplaintsBoard
K
12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate [protected]@#

I have an account "kuebeck", for which my saved password in hotmail doesn't seem to work anymore. But you offer no means to retrieve or change that password. So I'm essentially locked out. This is exceedingly frustrating, and it's a reason to simply avoid Chaturbate in the future. I should like to think that this is not what you want.

Ronald Coons

[protected]@ hotmail.com

Desired outcome: A means to get a new password

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
8:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate I tipped for a performer to do something and they didnt, i spent 200 tks

Date 11/09/2022

Time: around 13:00/12:55

Description: i was in a chaturbate room (omg_pie) and i had discussed with them on priv pm what i wanted to ask if they could do. We agreed on it and for 200 tokens all i got was 10 secs of what should of been 30 secs and they didnt even fully do what i ask. It was meant to be both of them to do it but only one did for 10 secs. I would appreciate if i could possibly get the 200 tokens back as this has happened to me many times now and when i replied to them questioning it all they replied with was "😐😐😐" they didnt even try to explain or compromise. Thanks

Desired outcome: Possible refund or partial refund of tokens

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Chaturbate

Stealing tokens from me asking g for tips to do anything in private ? I spend a lot of money here and never do they do this only her in Thailand I guess ? She was a straight up thief ! I have her pic her screen name is saejin_sia I buy lots of tokens and deserve to be treated better and also u need to provide better support as it's so hard to find help !

Desired outcome: My tokens back and her banned for stealing them ! She banned me when I complained all the conversation is there be my guest and read it

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:16 pm EDT

Chaturbate Missbya scam and fake pwd show

On Sunday September 4th at approximately 10:50 am I tipped model Missbya 499 tokens as we had agreed over PM she would do a Password show. She set the password and as soon as I joined in and tipped her the amount, she expelled me from her room without any warning whatsoever. She never did anything that was previously agreed to and just took the 499 tokens. It was a total scam and waste of money.

Username: 01mito

Desired outcome: I'd very much like to seek a refund for the tokens wasted on that model and file a complaint so that the site and other users are aware of the bad practices she's doing with her account

Read full review of Chaturbate
Hide full review
ComplaintsBoard
R
8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Buying tokens+moderators slandering ones username

Signed up with camsxrated June 2022. (camsxrated shows same chat feed as chaturbate, selected them as older browser ran smoother).

Four eMails each 7 days apart to camsxarated only one BOT reply as to 3rd eMail. Was asking as to other methods to pay besides CC/bank.

Told Money Orders was okay ~August 12th 2022. Made a USPS money Order (M.O.) August 15th, capture of M.O. (https://imgbox.com/6s9lBUm7).

Told would take 2 weeks to be processed.

Here the USPS tracking on the mail carrying M.O. (https://imgbox.com/5kHb0ywy) If one knows how USPS works on Aug. 22 2022 it was in the mailworkers delivery route. Either that mailworker stole it of it was delivered and chaturbate is not processing it. But this long wait has my promises to pay looking like a month-long lie. One chatroom's model I got along with beautifully and on my IOU had 600 tokens for her (she doesn't appear naked but I thought that made her more special) all of a sudden reads some report on her screen stares at me like I'm a killer (her eyes burning through my soul look) accuses me of spamming and next thing I see is banned.

Today is Sept. 4th 2022, 4000 tokens not in my accnt yet.

Now it seems two moderators are using this to ID me as a spammer or abuser. Therefore, if I visit chatrooms last ~2 weeks women immediately get dressed close video shot showing private or away message. On neighbor's computer they are still on, meaning chatroom is faking it's on break only to me or those singled out as abusers.

I like Chaturbates style, correspondences to them were replied to within 36 hrs but since I signed up through camsxrated and eMailed/feedbacked them that threw a big monkey wrench that led to certain moderators taking advantage of the delay to tag my username.

I joined chat rooms as my real dating/meeting others over lunch life is on hold as bought mother to NYC to take care of her (Dementia). That's a 24/7 on-call responsibility, so I figured, let me enjoy chatting with real women over the internet.

BTW, I 've never spammed. Am on the net since 1981, yes '81(was a "prodigy kid" via NYiT college (Manhattan building) it was the NYC link-up to an MIT to Berkeley, CA. webnet connection for science minded folks as me. In 1984 that link-up became officially public. I've never been banned, till late 2021 an Instagram App mistakenly took a rough draft with 30,000 text characters and mailed it to my IG connections. Maybe that issue I can also have looked at here.

Desired outcome: I want to pay the models. That money lost in transit? Is really the model's money. Of the to be 4000 tokens, 3,600 I've already allocated to 12 models.My plan was to but 2000 tokens thereafter on a monthly basis.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
J
12:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Private show by Andy_BJORN

The set up a private show for 100 tokens. I and a couple others purchased right away and then they started the show and then started messing with the settings suddenly I could no longer see the show - I kept texting that I couldn't see the show - 10 minutes in - 1 minute before they ended the show the gave me mod status and I could see. Saw mostly nothing

Desired outcome: I want a refund of my 100 tokens. My only other choice is to use my tokens and leave chaturbate for a competitor. I have never asked or complained before now.

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Chat account

Approximately 6 months ago my account was abruptly banned with no explanation other than a note saying “a term of use might have been violated”. I had just purchased tokens which I was deprived the use of since I couldn’t access my account. 10 emails to support went unanswered and upon calling I was told each email puts me at the end of the que. That was a untrue as six months later, no one has replied.

Well to move forward with life, I created another account. But not having a clue why my first account was banned, I made it a point to watch shows and performances but not chat or engage anyone, at all on the site.

So I was completely at a loss when after purchasing tokens I was again notified that my account was banned. Well, this time I’m certain I couldn’t have violated any term unless spending money is a violation.

I don’t know why my account(s) were repeatedly summarily banned but I don’t believe I did anything wrong. Furthermore, if they are going to ban an account, at best it’s shady but really just plain dishonest and poor business practice to still allow token purchases, which won’t be able to be used. Is it a Trump company? Idk but have never either encountered a support or customer service line that deliberately avoided its responsibilities yet took peoples money. I guess it’s a coincidence they operate the same dishonest way…both sad.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
N
6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Banned no reason

My accounts have been banned by Chaturbate and Support has failed to respond to my email request. I've been sending support requests for 9 days. I'm a good customer and never done anything unethical or in violation of the site rules. I have friends through this account and I'm disappointed I can't visit them. I would appreciate any assistance possible.

Username: nstag8r

Desired outcome: return my accounts to active status and to understand why I was banned

Read full review of Chaturbate
Hide full review
ComplaintsBoard
B
11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate False accusations and banning/termination & slow support

user: Brian_David

Things were going fine, I was increasing viewers, people in the room were growing. I had regulars and was making friends.. and then I banned two people and the next day everything went down hill. I received an email threatening termination for 3 things. The only thing I did was probably swore at some point. My little dog is too small to be on camera, but people could hear him bark or me lament on his neediness and love of food and the other accusation was failing to follow through on a tip request. I had put up a tip menu for PM's to try to stop the badgering by come people and that was also the day I unfollowed someone and banned the two people.

I jumped through all the hoops Chaturbate asked of me. I was told all is good..but i'm still not on. I have forwarded the email saying all was good from two email accounts, the "official" one that has my legal name and one that does not.

So, in summary I have been told all is good, but nothing has changed. Support is as useless as others have complained about across the internet. I was in management and I'm appalled at how poorly people are treated.

Desired outcome: I would like my account to be reactivated as promised. I would like to see a way for models to defend themselves from meritless accusations. and the response time of emails, process for addressing model issues looked at by management.

Read full review of Chaturbate
Update by BubbaVT
Aug 19, 2022 1:20 pm EDT

MultiMedia LLC, does not have the integrity to connect a performer with customer escalations, because as a broadcaster who pays money to the site, I am in fact a customer. Their solution is to repeat over and over there is no phone to that department (a lie obviously) and a refusal to connect with anyone who manages support.

Is the goal of Chaturbate / MultiMedia LLC, to frustrate consumers and broadcasters so much that they leave the site out of spite instead of resolving issues in a timely manor?

Update by BubbaVT
Aug 19, 2022 9:28 am EDT

They have been in contact but nothing has happened! I don't count the your email has been received as contact. I don't count my replying to a request and no response as contact. Contact implies dialogue of some kind. My responses feel like they just go into a void. I am still waiting on a response from their request.

Hide full review
ComplaintsBoard
F
6:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Stalking and harassment

You have a cam model, befxckingnice who is using your platform to slander and talk about personal information and identity of her personal life. My name, my work, where I live and where my CHILDREN go to school was blasted by her in her chat room talking disrespectful and slandering my name and causing harassment for myself and family. Is this how you run your platform? Isn’t the purpose of your platform is for these models to make money by doing services they provide by their menus for their clients? To slander and hack into my accounts are against the law and she’s using your platform to talk about it.

Desired outcome: Have her banned before I take further actions.

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Studio account banned

I am a studio model JULIA777JULIA. the studio administrator violated the rights, he made fake traffic. help studio models

models have been out of work since March because of the idiot admin of the studio

Desired outcome: remove model passports from the studio. models will work independently without a studio! unban models

Read full review of Chaturbate
View 0 more photos
Hide full review
ComplaintsBoard
A
10:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Model seeking offline payment

06 and 07 August 2022 Model Gaw_Sanan WhatsApp messaged me seeking offline payments - which if I didn’t make would result in her banning me from her room (again). I had previously transferred monies to her for PVT, PSSWRD and WhatsApp shows but have recently refused to do so resulting in my being banned from her room. This is not acceptable behaviour.

Desired outcome: Refunded tips or reinstatement of access or her being removed from CB or any combination.

Read full review of Chaturbate
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
5:31 pm EDT

Chaturbate Service

Hello,

I am a model on Chaturbate, about 25 of july my account was banned without any email. I contacted them 2 times and there is no answer why it was banned. Myself I do not think I done anything unexceptable for that to happen. One of my customers contacted me on other site where I am working as model as well and told me that he is banned from Chaturbate as well and he thinks because he posted me amazon link with black dildo which he wanted that I would buy. My question to chaturbate would be so why my account been banned? I did not ask him to send me a link we just was chatting that I want to get black dildo. Please help me to resolve this matter as Chaturbate customer service is not responding me at all. My name on chaturbate is Kallisi. Also there is my money frozen on their site.

Kind regards,

V

Read full review of Chaturbate
Hide full review
ComplaintsBoard
B
6:14 am EDT

Chaturbate Not getting show being follow by management and hacking my phones

I was attack by your employees just now I was trying for hours to get a show but management stop me from getting a show they followed me to cam site and told model to give them self the show and did it by controlling a pink divise that is in there pushy they then hacked my phone which is a big operation at chaturbate also management is having sex with employees torture and abuse have been committed as well I have file alaw suit against your company and the manager by

Desired outcome: You need to fire manager and all cam moved that I summit for criminal offense

Read full review of Chaturbate
Hide full review
ComplaintsBoard
A
11:36 am EDT

Chaturbate Ban account

My accounts have been banned by Chaturbate and Support has failed to respond to my email request. I've been sending support requests for 4 days. I'm a good customer and never done anything unethical or in violation of the site rules. I have friends through this account and I'm disappointed I can't visit them. I would appreciate any assistance possible.

Username = pala421

Desired outcome: return my accounts to active status and to understand why I was banned

Read full review of Chaturbate
Hide full review
ComplaintsBoard
S
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Account hacked + banned

User: karina_sweet12

There is suspicious activity on my account, yesterday someone tried to enter my account using the password guessing method. Yesterday I was on the forum, where I promoted my photo and selfie, as well as the name on my account.

After the password was guessed many times by someone, my account was blocked during the stream!

Help please.

Desired outcome: Help please

Read full review of Chaturbate
View 0 more photos
Update by Sweetylokki
Jul 29, 2022 4:37 pm EDT

help me please! my passport was taken for a stranger. and it appeared on my verification page. me after that, as I noticed someone else's passport and refreshed the page, I was banned

Hide full review
ComplaintsBoard
T
11:33 pm EDT

Chaturbate Model stealing tokens

Model diva_sexycute stole 200 tokens. Made deal for 200 tokens on [protected] at 10:12 pm cst gave pw took tokens then asked for another 200 tokens. Advised her to keep deal and then she disconnected and banned me from room. This is second time in a week this happened. This should be aggressively prohibited from them doing this fraud.

Desired outcome: Return 200 tokens and aggressively forbid them from doing these acts of stealing.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
T
9:15 pm EDT

Chaturbate Shantalfoxxy

2nd request for stolen tokens by shantalfoxxy- she stole 324 tokens. Refund them asap. I will not stop until refunded or I will file a complaint with state AG. Review my first complaint for date and time. If this keeps happening with models from the Philippines you should ban them from chaturbate- this is the 3rd time with them - no problem with other models - they deliver what they promise.

Thanks

Desired outcome: Refund of 324 tokens

Read full review of Chaturbate
Hide full review

Chaturbate Reviews 0

Looks like Chaturbate has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Chaturbate Category
Chaturbate is ranked 8 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.