Checkers & Rally's
Reviews and Complaints

6-21-18 2:50pm. Your crackhead looking manager threatened me with violence saying he will " kick my [censored]!" All I wanted was food, and your teller was rude, the manager got on and was even ruder, then came out to my car and threatened me. He was showing off to his workers. I want this thug fired immediately or retaliation will come mediawise as well as possible charges filed. It ruined my day and infuriated me! That you would employ a street thug like this as manager is unheard of! I expect action on this asap. Otherwise you will feel the wrath of the louisville media. That guy threatened the wrong customer, a customer with media connections. His actions were dispicable and the actions of a common street thug! Do nothing and see what happens! Customers should not be threatened to be beat up because they stand up to a extremely rude Rally employee! My name is duane burke. I expect a call/text ASAP! [protected]@aol.com

I just went to Rally's to get my kids and myself a burger and some wings and the manager was completely rude and im professional I didn't like the service I had to wait 20 mins and to top it off when I got it it was cold still after sitting in this heat for so long I jus said forget it and left SMH what a waist of money and time my kids were hungry I just got off work and it was scorchingly hot as I sat and waited for my food before I pulled off hey we're arguing with another customer saying he will come across the window and whoop his a** I thought that's it I had it jus the worst experience ever!

Worst experience I have EVER had at ANY fast food restaurant. First let me say, someone's personal vehicle was parked on one of the drive thru lanes.
We entered the drive through, there were NO other customers there. We went to the speaker and waited. We finally asked if they were open and someone answered. Much husband asked for a # 6. The lady said "We ain't even got none of the". My husband responded with "I apologize, did you say you were out of the big chicken?" She said "Yeah we is." He ended up ordering a deep sea double.
We go to the window. When she finally opened it to take the money, she told us the total. My husband handed her the money. She handed him the change and he said thank you. She rolled her eyes and shut the window. She opened the window again. She handed him the drink. He said "Thank you ma'am". She again didn't speak and partially shut the window. I asked my husband to please get the corporate phone number and her name because she was very very rude to us. He told me it would be on the receipt. I guess she heard us.
She opened the window and handed us our food. Once again, my Husband said Thank you. She said "Welcome" and shut the window. She no longer has a name tag on and our receipt had been taken off of the bag.
We finally get home and he tried to eat and it wasn't even edible. It tasted old and maybe frost bitten? It was absolutely horrible.

The cashier was very rude, disrespectful, and hateful toward me last night. She has blue hair, face piercings and wears a devil necklace. I believe her name is kaylee. I had to wait almost a minute before I was even greeted. Several employees were outside smoking, I was rushed the whole time I ordered, and when I asked for ketchup packets she got an attitude. And on top of that my fries were cold. I will NEVER eat here again.

In Opelousas, La The fries were ice cold and the burger was poorly assembled. the MANAGER sags his pants and has a habitual disposition of discontent. I remember eating and enjoying checkers in Opelousas, La from my childhood but the recent visits to checkers in Opelousas, La has led in utter disappointment. I'm filing the complaint in hopes that Checkers of Opelousas returns to what it once was; a customer friendly, reliable, and splendiferous experience for each individual who visit.

I went to the Checkers at 1377 Apalachee Pkwy in Tallahassee, FL 32301 ON 6-14-18 for lunch and ordered a # 3 and got back to my office and open my meal and the fries were cold and the hamburger was RAW! I have called this location multiple time and no will answer the phone. I am very disappointed about this and it is Unacceptable! Some one needs to return my comment!

Christina Evans,
[protected]

On 6-13-18, went to rally order a fish sandwich, chicken sandwich and mango slush give the cashier credit card she didn't give me my credit card back after she give me the slush or a receipt, so I may a mistake and left my card, so I went back to the place later, ask about the credit card I left there was no report about the card on the second shift so the manager on this shift was very unprofessional the way she came to me and said, I didn;t leave my credit card there and her employee wouldn't take the card or I left the card some where else. I feel she was this respectful.

Hi my name is Jessy. I visited your Anrnold MO 63010, on June 4th @ 8:41pm. We ordered 2 of the $4.00 meals, rally cheese burger, Ice cream cone, and a Large water. When I got home I opened up the food to separte the food. When opening the burger and chicken sandwich I came across that one of the burgers were wrong and the other was completly missing the hamburger patty. I called up and talked to the manger on duty that night I explained to him our issues and he said "this is a joke, your kidding me right. I said "no!" He said just come back thur the drive through and let let them know and we will remake your food. I informed him that i lived in south county and was no coming back tonight becasue of my drive. His response was oh [censored] that far. Yes he said the word [censored]. So he said can you hold please, gets back on the phone and says keep your receipt and when ever you come back we will just replace your whole order. So tonight 6/12 @ about 8:40-9:00 I go through drive thru and inform them on what the manager told me the other night. She ask me for my name and then asked if i ordered a chili dog plus some. I said no. told her that the guy just told me to bring back my reciept and that they would replaced the whole meal. With attitude she replys do you have your receipt? I said yes. She siad to just pull forward to the window. ( remind you she does not know our order on what needs to be replaced and there was 3 people infront of me) I get to the window and she siad so were just replacing the the rally burger? I said No he said they were going to replace the whole thing. After having to yell through the window to let the lady know the order that is holding our receipt, Sarah at the window asked to pull forward and thy would bring our food out that they are going to cook it fresh. So she gives us 2 of the 3 drinks, we pull forward. This guy brings out our food finally 15mins from the drive thru line and gives me this blank stare hands me the bag of food and leaves without out saying one word. Yet they still shorted me my food. I going through the rest of the food and say it looks right ( the food that we got) but when I go to eat my burger its cold and along with the apple pies. I shouldnt have to wait for food for them to make it fresh if its going to come out to me cold. Very disappointed!

I was in line and ordered at your Seffner location, tonight, 6/12 at 8:55pm. I ordered a chocolate shake, a loaded banana split shake, and two swirl waffle cones. was only one person in line ahead of me. She was having a loud conversation/complaint with the manager at the window. It took quite a long time. At 9:11 I finally got to the window to have a young girl tell me how much it was, too my credit card, have it back to me and without a word closed the window and proceeded to make our shakes and ice creams we ordered. I can't believe that they weren't ready when we pulled up and we had to wait even longer! I wanted to get the information of my receipt to contact your company, but when I asked for my receipt, she said the "receipt thing was broken." She didn't even say thank you or I'm sorry for your wait. Is that really how your want your customers treated? I wanted to also speak to the manager, but he was handling upset customers at the walk up window and I honestly didn't want to wait there any longer!
Mc Donald's is across-the-street and their ice cream isn't as good, but they are a lot nicer and I get a receipt every time!

I visited your location in gretna, la located on stumpf and westbank expressway on today and it was the worst customer service i've ever experienced in the 40 years i've been alive. I waited in line for 22 minutes (the wait is usually always longer between 12-1) but today was ridiculous. I only waited because the food was for my 82 year old aunt who lives away and asked for rally's. I pulled up to the intercom and after sitting there for 5 minutes and not being greeted, I said "hello" and was just given a harsh "one minute" in response. After ordering and going to the window the shift manager ms. Thibodeaux (spell check) was the cashier and didn't apologize for the wait or anything, just told me the total and walked away. I noticed she nor any of the workers were wearing hairnets or gloves as well. Can you please speak to your staff about providing excellent customer service at all times, even when they may be frustrated because that's an excellent way to lose customers, to please wear some hairnets and gloves because I would hate for someone to contact the department of health due to that and also if you all can schedule more staff during your rush hour(s) it will be greatly appreciated.

This Rallys in Bessemer, Al is the worst restaurant, they are not friendly and usually you can't understand what they are saying on there speaker in the drive thru, the sandwiches they have are sloppy .The lettuce and tomatoes are always wet and slimy, and this is not the first time I came to this restaurant and they were out of ketchup and they sells hamburgers..Just very sad..

My family and I have recently moved. We used to love getting rally's when there was a location on St Joe. We have been trying to go to the store on E Virginia, unfortunately they continue to lock the door and not let anyone in. My vehicle can not go through the drive. I have called the store to talk to them and they just hang up on me when I make a complaint.

On April 8th I walked up to the Gainesville, Ga location and placed a very big order. When I received my order I politely pointed out that I was missing one item that I had ordered and the Manager on duty proceeded to call me a liar and become very violent and aggressive towards me and my 3 children. This violence in turn led to my food being dumped on the ground and the walk up window being slammed to the point that it broke and came off the track. At this time I called local police because the manager was very irate and acting very violent towards me. I also called and spoke to Brandon Merryday on the guest relations number and was told to call [protected] and leave a message which I did. Over a month went by and I contacted guest relations again and again talked to Brandon Merryday who again told me that someone would call me back. I spent 41.24 at that store that evening only to have the Manager on duty throw my food on the ground. I have simply requested my money back and have not had any luck with this company. They do not care about customers and they obviously don't care how their employees treat their customers. I will not give my hard earned money to another one of these stores. I will also be registering a complaint with the BBB. This is absurd to have to wait on some kind of call back about a situation where police where involved.

First they give our order to the wrong people! Then they act like they remake it for 2 minutes and bring it out! I watched them take it out the bag and rewrap it and put it in another bag! After fixing this situation we were frustrated upon leaving so we didn't check the bag. We were short 2 fries! It ruined everyone's meals and night! Stuff like this happens too often!

June 6, 2018
Elizabethtown KY Dixie Avenue location

Went through drive thru- the service was so slow that the car in front of me was KNOCKING on the mic at the order terminal. After waiting 20 minutes (on my 30 minute lunch break)- I ordered a #9 chicken bites combo meal large for my coworker and a bunless low carb Big Buford for myself with an ice water. Once pulling up- I asked for simple condiments, BBQ sauce and ketchup for the FRIES (did someone say fries? Because they sure did NOT come with the combo. After arriving back to work (10 minutes late and no condiments or fries to put them on anyway)- I realize that I was charged for a Big Buford COMBO- not to mention, the employee was super rude and obviously the store was understaffed. They were trying to juggle the 2 drive thrus, the walk-up window- and employees were sprinting out to the storage area (I am assuming) every few minutes and hugging buns, etc (as much as they could carry at one time). Very disappointed since I visit this location often. Since Sonic is next door- I am going to take my money there from now on. At least their employees are pleasant and you might even get a peppermint. :(

I received a coupon for "4 burgers 4 bucks 4 real". The subject line of the email specifically says "did someone say $1 burgers? Score 4 for $4 on your next visit. When I went to the store for the offer, I was denied the service as I was told the coupon was for $4 meals that included burger, fries, drink and apple pie. This is not the coupon I received in my email and presented to the store.

The employees were very rude and caused a scene in front of other customers. My co-worker took a picture of the entire email and sent it to my phone so they could see what all was included. I was still denied the coupon.

You lost orders from four paying customers, who were in fact, ordering much more than four burgers. I work in customer service and never would my company treat a consumer in such a way! Besides the fact of denying my coupon which clearly states what it was for, there was a handwritten sign on the drive thru saying they were out of several items as their supply truck had not yet arrived.

I see this whole experience as offensive and handled in the most unprofessional manner i've ever experienced.

I would like to be contacted back regarding my complaint. Please see the attached pictures of the coupon and picture on the store drive thru speaker.

Thank you,
Kyna henderson

Customer Service was horrible! Two nights in a row & the same 2 Black males where loud in the mich while I was ordering food . I come to rally's because it's one of the only places open and good when I get off . They were bad mouthing other customers, got my order wrong, & anything I or another customer asked for they claimed "we out of that" I came at 1230am both nights & didn't received a receipt, I know It was to avoid me giving an ugly review. I dont even have there names because I didn't get a receipt and their back was turned away most of the time . After the second time of them getting my order wrong and having bad customer service I honestly don't think I will be back again . Unless I see those two gone or not scheduled when I order my food . I never requested a refund but I should get what I asked and paid for, not bad customer service with a side of the wrong order . No thanks

Went to checkers to purchase the fries for one dollar. The young man told me that it was regular price. I told him that it was one dollar. He didn't believe me so I paid regular price for two fries. I told him that the commercials were showing them on sale. But he kept saying that the sale was over. And he kept saying it's regular price do u want. So I paid regular price for 2 large fries. The next time I ask for the manager and told her what happened her name was Sonya she said. She said she would refund my four dollars. Then she couldn't work the register. She called someone on her cell that told her not to refund my money. I placed an order all she had to do was adjust my order because I was ordering 2 large fries and 2 medium shakes. Enough drama with checkers. I will do what most of my friends are doing. Just go to Sonic next door from checkers. Just too much drama.

We sat in the drive thru for 10 minutes while the little girl who was working the window just stood there and looked at us never took our order or addressed us for that matter. And then waved her hand to us telling us bye we was in disbelief. So the rude manager finally got on the intercom and said baby she was off and i will not be taking your order like really we don't wanna order from here anyway never going back there again because that manager is always rude rolling her eyes and everything else. I will be calling corporate tomorrow Because this really need to be addressed .

On sunday 6/3/2018 me and my co worker went to rally in the parking lot of walmart on jefferson hwy around 2:10 or so our lunch we ordered 2 hot dogs with chilli combos totaling about $ 8.49 than we ordered another hot with chilli with the onions and the fries with sugar on them. When we got back to walmartt to sit down and eat the 2 hot dogs with chilli that we had first ordered were plain they had nothing on them . So my co worker took the back and the lady that was there treated her so bad saying she could help her if she had not brought back the whole order and closed the window and would not talk to her anymore . So that was so very ugly, i will not be going back there no time soon and i was the one that paid for the order and my co worker had no lunch because your worker at rally's refuse to re do the order even with the receipt and we had just left there