Citibank
Reviews and Complaints

I was at your Long Beach NY branch today trying to buy some CDs with our 775, 000 trust account.

I found A., your wealth management person there, patronizing, rude and unhelpful.

Citi has also dropped the ball in not informing us when we opened the account upon our mother's passing, that we have interest bearing options.

We will be moving this 3/4 of a million dollar account elsewhere.

David Feldman

My checking account no. xxxxxx5602 was blocked without warning and with no explanation. When I called to find out why, I was told it would be unblocked on 12/16/17. That has not happened.

There were enough funds in the account to cover the checks I had already written but evidently none of then have been allowed to clear. I am outraged by the actions of Citibank, especially since I have been a client since 1973!

Alice M. Fleming

I requested my account to be closed on 27 November 2017. Two customer services gave sweet promises that I would receive a letter conforming that account has been closed. On 28 November there was a direct debit coming from Citibank for the payout balance.

On 6 December, Citibank still did a direct debit from my account. I called the customer services on 6 December (twice because they disconnected me at the first call) and they said that the account was still active and direct debit was still going on. I asked why they didn't action my request on 27 November? They avoided to answer and only said the next direct debit would be cancelled.

I made another call on 11 December 2017 asking the status of my account. ohh I WAS SURPRISE that the account was still active and the direct debit was still going on. I was disappointed! I had to call twice because they disconnect me at the first one. The customer service "promised" that this time they would action my request, nothing to worry about.

Today on 13 December, I called again to ask the status of my account and they said that it took 3-4 business days for everything to be sorted out.
yeh i am sure they meant 3-4 weeks, wait until extra charges are coming, annual fees, and of course hold on refunding my money.

i am so surprised with the poor customer service, poor system and everything is not right with Citibank. if this is the way they operate, they soon will be out of business.

Holy cow! After 20 years with Citibank, they actually let me cancel my account today due to a problem -- rather than make any effort at all to fix the problem.

I was charged a baggage fee by American Airlines - this has never happened in the past. I explained my issue to the first representative, who then transferred me to a "manager, " who made no attempt whatsoever to fix the problem. She read the script in front of her and suggested that I take it up with the airline. She said there was nothing she could do. I said "no thank you, " as I had already had a lengthy discussion at the airport in which I was told that I was being charged the fee because I had not traveled enough this year (?) not because I had the "wrong" credit card.

This violates every aspect of quality marketing. According to INC. Magazine's article titled "8 Ways to Delight Your Customer Today" - "...most people only express a concern if they truly feel unhappy or uncomfortable. Show personal attention when someone has a complaint. Don't just dismiss it with lame excuses. Ask questions to determine the root of a problem, and ask for their input on a resolution. Then tell the person how you plan to fix it, and follow up to show them what you've done."

What I expected to happen was that she would suggest I upgrade my credit card. I would have been willing to do this if the $50 baggage charge was credited to my account, at which point I would have upgraded to the platinum card. However, when I told her that I felt I had no choice but to close out my card, she said, "Sure, no problem."

Ha! Citibank, which was once lauded as the model for outstanding customer service, has fallen very far down the list. And I got the message today loud and clear: loyalty means nothing and they don't need or want my business.

Hello I wanted to use zelle, but ran into a problem that my old phone number was on file. once I corrected it, I was informed I had to wait 2 weeks. after a week i tried calling customer service to see if I could have the restriction removed. I was told it could not be done.. I can't wait another week my kid needs money..If you don't want me to use your service, fine. Luckily for me there are alternatives like Venmo & paypal.

Members Don Gadda & Katherine Takasugi
Incident 12/01/17 Member # [protected] Citi Visa (last 4 digits) 7820

My wife and I purchased a new air conditioner approximately one week prior to the incident. My wife called citi and upped our limit for the purchase. Approximately 11/27/17 the transaction was made using our citi Visa card ending in 7820. The amount was paid in full by a direct payment from our bank account ($4016.12 and the payment was confirmed.) All was well. Two days later (friday night) we were shopping at the Boise Costco and our card was rejected. I called citi. They were rude and I believe dishonest. The agent I spoke with told me our payment had been "received" (his words), but that there was a hold on the card for a "suspicious transaction" (again his words). There was only one transaction at issue. It was paid in full. It was not suspicious! They would not accept my word. My wife Katherine Takasugi called them the next morning and was treated in a similar matter. None of this made any sense and we felt we were being accused of fraud for no reason whartsoever. We have been good customers of Costco for many years and we are, to be blunt, offended. We are not going to waste our time trying to contact Citi Visa again regarding this matter. Our cards now work, but we think Costco should be made aware of this treatment we have received. An apology would be welcome. Don Gadda

On November 13, 2017, I spoke with a representative at Citi Bank about a payment plan. I am 2000 past due and cannot afford that due to family obligations, bills, and a lawyer earlier in the year which was all stated in the recorded phone call. I stated REPEATEDLY that I did not have the funds in November to make a payment. He came back and told me we could settle on an agreement of 153 per month for 5 years at zero interest. I agreed, once again stating that I did not have the funds for November and starting December 13, 2017 and the 13th of every month after, I could pay 153 a month. On December 5, 2017 I recieved a letter stating that this agreement was terminated due to no payment when I didn't have a chance to pay because it's not December 13th. Once again, I stated repeatedly I could not pay in November and that was not an issue to him at all. They made NO EFFORT TO CONTACT ME AND SENT MY ACCOUNT TO COLLECTIONS. I call them on December 6, 2017 demanding I speak to the same guy I originally made this deal with or forward me to some type of manager or supervisor to deal with this. The lady on the phone refused to transfer me and lied to me saying she couldn't access my account anymore. I was just on my account that morning so I knew she was lying to me. I go to log on again not even 3 hours later and I've been blocked from my account, and have no access to see anything. The point of this complaint is that they did not follow through with their side of the agreement, when I told them multiple times I could NOT pay in November.

Citi Bank was great until they started Scamming me out my Money. I made a payments on time and still got charge late fees, I finally had enough so I decided to close my account and pay the Full Balance on my account. Two Months Later I get a call saying I owe Fifty Eight Dollars plus late Fee of 25$ and interest. I wouldn't recommend Citi Bank to know one. This by far The worst bank ever and if you have account you better check it three times a day.

Mon, Nov 20, 2017 9:14 am

zaariz ([protected]@aol.com)To:Inquiry Details

Re: Citibank

PO Box 769004

San Antonio, TX [protected]

HELOC Account # [protected]

In December of 2016 Citi "restructured" my HELOC account. Which started with 3 payments of ~ $270. If all on time the loan then will be restructured to reflect this. The payments were made on time and a contract was sent to be signed and booked.

In July2017 the docs were signed and returned for the 3rd time, I heard many excuses why it took 3 times meanwhile foreclosure notices are still being posted on my house and daily phone calls and people knocking on my door offering to buy my house that is being foreclosed on. All this time the payments have been made.

Citibank refused to send me statements (I received the first in Sept 17) that stated I was behind on payments?

Citibank refused to allow be the ability to view and pay my account online.

For months Citibank didn't report my payments to the credit bureaus., to this day hasn't reported the payments from Dec 16, Jan 17 & Feb 17..

I have spent hours on the phone each of the past 3 or 4 months explaining this to be told some investigation will be submitted, that's when I wasn't disconnected while being transferred. Yet each month NOTHING is done.

Yesterday I was again on the phone for over an hour transferred to "someone that can correct this, Ren" who said my payments should be $340?.. I explained im holding a contract that was signed months ago that shows $265 as well as a statement from them with the same. "hold please" is the common reply.

I have spent countless hours on the phone, I shouldn't have to be on hold for an hour while Citi try's to access my account. Last month the person I talked to said Aug payment for some reason was for interest only and wasn't sure why. He would create an investigation to correct this. Again NOTHING was done.

2 Major issues:

1) I sent my bank statement to CitiBack showin ALL PAYMENTS have been made since restructure. They say their reporting is accurate. How can this be when I show them my bank statement that proves the payments were made?

2) I have my phone voice messages filled with daily harassment (Yes this is HARASSMENT) calls on an account I have made all payments on time.

My hours of phone calls for the past 4 months where each time the Customer Service rep cant explain why O owe when I have actually paid extra each monts, Citibank has also charged a $25 late fee on AGAIN payments that were made on time

EXTREMELY FRUSTRATED CitiBank Customer

Dennis Dahlem

282 E. Devon Dr

Gilbert AZ, 85296

[protected]@aol.com

I tried several times to contact your number [protected] to complain about the unauthorized charges made on my visa card [protected] but can not get through.
The unauthorized charges is reflected on your statement dated October 8, 2017.These charges are postdated Sept. 15, 2017 and Sept. 25, 2017, 2017 with total amount of $258.70.
Please make the necessary adjustments and reversal of the total amount charged to me including the bank charges due this anomalous charges.
My other transaction in my credit card is adversely affected by this improper handling of my account.
Attached herewith is a copy of the statement dated Oct.8, 2017.

Hope and pray that this complaint will meet your prompt action.

Thank you very much.
Miguel Sayat

I am being charged monthly, a sum of USD 45.00 on my Citibank Visa card. At this time I am just enquiring which company this is for so I can determine whether this is to continue .
Payments have been made on approximately the 10th of every month
I include a screenshot of the payment in question, below.
Regards
Edmund Rapsevicius
[protected]@optusnet.com.au

I am a long time Customer with this credit card.

I have recently come upon a hardship. I'm getting a divorce. for the past two years I have only been making minimum payments since I now have ALL the family debt assigned to me PLUS an extra 20k that my (now ex) wife accrued AFTER leaving me high and dry. With child support, alimony and all the bills it has been a trying two years. I have lived without cable or Internet as I have had to make very serious cuts.

I called to ask about settling the account, The interest rate alone is killing me. I was told that because I make minimum payments and keep the account current that it cannot be settled ! HOWEVER if the account was delinquent in any way, they would gladly settle.

I'm very confused as I have worked so hard to keep my credit in good standing.

I guess I can see the CORPORATE GREED in this because if I make just minimum payments I will wind up paying a total of 6k more !

I am hoping that I can get this settled. After many years of interest I have definitely paid off the initial balance PLUS !

I called citi in the middle of October because I was having trouble paying my minimum payment each month because I was being buried in interest charges. The lady I talked to said she could get me a better interest rate because I had been a customer for several years but I would have to make my minimum payment first to get below my credit limit and to call back. I made the payment and called back on Oct 30th and the man i talked to said there was nothing he could do, and I asked what my current interest rate was and he said 16.99%. Nov 9th another statement hit and I checked the interest rate and it said 20.99. I called today Nov 10th and asked for a manager. The manager I talked to said there was nothing he could do because I was over my credit limit again and that was the best interest rate he could give me. I asked him if they keep recorded messages from previous phone calls and I asked him to review them. He said he could review them but no matter what was said in the recorded phone convos didn't mean I would get a better interest rate. My first problem is that I was told I could be given a better interest rate after I made a payment. Lie #1. Second problem is the sec phone call I made on OCt 30 when I was told I had the best interest rate available at 16.99%. Lie #2. I have been a citi credit card holder for several years and I have 3 credit cards with them. I do not appreciate being jerked around and lied to. It is unacceptable and is just poor customer service. Not to mention the manager pretty much said it doesn't matter what the reps told me.

Apparently our PIN number was changed and Citibank is unable to tell us why.
I'm taking care of my mother, who is wheelchair bound and in her 80's.

They gave her a strict runaround on a lot of important information. Sending us a new PIN by mail that Citibank wants to choose ( let's hope that works out ), but they still couldn't explain why the card PIN was changed in the first place.

Mind you, if I were in my mom's shoes, and it was a case of forgetting that I changed it, I would still expect to be informed when the change was made and how.

Was it by phone? At what location if in person? What time of day, or the date? Anything.
Although she swears she made no change herself, it still seems like they could have been a lot more helpful.

IDK if it's the area, or what's going on, but it's also very hard to get someone on the phone that speaks clearly. Difficult English or otherwise.
Makes it seem like their help can't function past a script or something.

I was so frustrated at length, and my poor old mom could hardly get any sense out if the effort at all.

Really hoping they make some improvement on their services, but leaving a mystery surrounding a changed PIN number, by not having ANY useful information, is simply irresponsible.

Poor customer service, I don't understand how other banks can help me with my late fee or extra charges. But this Citi bank doesn't know how to do it or may be they know and they don't want to help their customers. No matter since how many months or years you have been banking with them. I think they fraud their responses. Do not what to help customers in any manner. All they know is saying "Unfortunately we cannot help you". No matter what your concern is. It happened to me a lot of times. I would literally not recommend banking with this to anyone.

September 15 I put money in the atm machine. Some of the cash was return the other was accepted but was not registered.
I call customer service many times I was told the matter is being investigated. Isnt this a simple check and balance. Why so long.
Incident took place in fort lauderdale florida. The amount not credited $220.00 case numberr135885770915 need help
Incident address 55n federal highway fort lauderdale 33301

We would like to register complaint against Citi Account [protected]
USD amount 41, 689 was transferred. The account holder hacked email correspondence and he used his email and during the email correspondence he changed the Account number. We have reported to our bank here in Dubai and central Bank UAE as well, but we didnt get any response from beneficiary bank.

Kind regards
Mian Imran Abdullah
CEO Grapholine Trading LLC-Dubai UAE
+[protected], +[protected]
Email: Imran.[protected]@grapho-line.com,
Email. Wassem.[protected]@grapho-line.com

OUTWARD REMITTANCE ADVICE
OUR REFERENCE: [protected]
As per your instructions we advise having remitted funds to the debit of your account XXXXXXX877001 as below:
Charges on Remittance
Cost of Remittance
Amount Remitted
Exchange Rate
Value Date
61.78
153, 332.14
41, 689.00
3.678000
22-08-2017
Bank SWIFT Code
Bank Name and Address
Beneficiary Bank Details
NRTHUS33XXX
TD BANK, N.A., MONT LAREUL, NJ 08054
Beneficiary Name and Address
Beneficiary Account Number [protected]
AL FARID GROUP LIMITED FOR IMP, EXP LLC, *
LOAN PAYMENT
PAYMENT TO MR RIZWAN
Date:
If you have any query or require any clarification, please contact our Call Centre on +[protected]
All remittances are processed subject to the Bank's Terms and Conditions
System generated advice - no signature required.
Remittance Details
Beneficiary Details
Purpose of Payment
AED
AED
USD
Other Bank's Charges
Correspondent Bank Details
Our Paying Bank SWIFT Code
Intermediary Bank SWIFT Code / Name
OUR
CITIUS33XXX
22-08-2017
[protected]
22-Aug-17

A pending charge of 150.00 has been on my account 9/30 for 15 days. The vendor says the charge was cleared from them on 10/01 as it was a deposit only and no charges were required. Talking to Citibank they say it is the problem of the vendor, the vendor says it the problem of citibank. Chat person was NOT helpful and NOT clear with policy as I had to ask her several times to be clear as to what she was saying. She suggested she was going o drop the chat because i had not said anything in awhile! The timer has not even changed since my last entry and i was typing another question at the time she said this! NOT HAPPY There should be NO reason that pending charge should stay on my account if I wanted it to be removed. ALSO, there is no clear path to dispute charges! "Go to account details", well, buddy, where the heck is that page! It sure isn't account activity.

We went to make a deposit to our account and was told by the "manager or assistant manager" that the deposit would take about 8 weeks to clear. We asked 8 days?, she said no, 4 to 8 weeks.
The reason was that the check was drawn on a New Mexico Bank, and the teller added that checks from New York take that long also. We noted that we have deposited checks from this New Mexico bank before and it took 1-2 DAYS and reminded them that there is an institution called the Federal Reserve Bank, which moves funds between financial institutions from same day up to maybe a max of 5 days.
The so called manager (or assistant manager) insisted it would take 4-8 weeks.
We left the bank, deposited the check via Citibank ATM and it posted and cleared in 1 business day.
Citibank should not have a manager or even an assistant manager that does not understand check deposits and how they clear.
We asked her to jot down that she told us the check would clear in 4-8 wks and asked her to give us her name. We have her note, but her handwriting is illegible and we cannot make out her name.
The branch is 414 N Central Avenue, Glendale CA 91203
We were in the branch on 10-7-17 around 11:45 AM if that helps you figure out who this person is (I included the card with her name, hope you can read it).
This person needs classes on how the banking industry works, the check was drawn off a large bank and not a credit union or any kind of IRA account.
This person also need classes on tact and customer service, as she could have handled the entire situation with a little class and not as a dictator with the attitude of 'because I say it's so'.

Marilyn & Paul McAtee

I went into a Citibank on Camden Branch: 3510 Leigh Ave San Jose, CA 95124 and was “helped” by Erin Nelson. I have a credit card with Best Buy and there was an issue, for the last 6 months I have gone to Best Buy and they told me to call Citi Bank or go into a facility. I called and they told me to go to a Citi Bank as I have proof of their mistake. I went into the Citi Bank on Camden and waited. While I waited I saw how Erin Nelson was helping a customer and was extremely nice and helpful to them. When it was my turn, her face was not the same. I started explain what had happened and she interrupted me and told me she couldn’t do anything. So I told her that they asked me to go in and to please advice she said she couldn’t do anything. I asked for a written consent to take to Best Buy to show that I went in and was denied. She said no, so I asked for her name and she started raising her voice at me telling me she couldn’t do anything and would not help me. I again asked for her name multiple times as she kept interrupting me and continued to raise her voice. I saw other customers stare so I told her to please claim down. She told me to go into an office and I asked her if this was the way she treated everyone, she accused me of yelling at her! I told her what just happened and she just looked at me without saying a word as if realizing what happened. I told her she had no right to yell at me and that I was there for help, not to argue or lie, but to seek advice. She got on the phone and did not direct any attention to me. After waiting for another 3 min while she talked on the phone I stood up and grabbed her card as she did not provide her information as I had requested. I don’t know if this is because I am Hispanic, but just her look on her face when it was my turn was nothing compared to previous clients. She had no right to yell at me, specially in front of other people, she provided no help and no information. I hope to hear back from someone as I will not let this go until I hear something back because this is not acceptable. Never again will I step into a citi bank and I’m pretty sure many that saw this will do the same.