Menu
For Business Write a review File a complaint
Clear Rate Communications

Clear Rate Communications review: Business phone service

J
Author of the review
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was just hung up on by a "manager" after we have been calling for 5 days straight letting them know we don't have dial tone and that they have a destroyed pedestal that has been destroyed for 8 years now. Every time it rains the line gets wet. We call and the tech comes and dries it out and it works, but he never fixes it for good, so guess what next rain same thing over and over and over and over again! Probably 10 times at least in 3 years. I asked the tech to put a bag over the pedestal or replace the pedestal. Nothing. Finally got through to a "manager" today after calling for 5 days straight letting them no still no dial tone. We are a golf course and everyone calls us first to make a tee time before just coming out to the course so this has literally cost us Thousands of dollars in sales since our customers can not call us to make a tee time. And now today the manager said to me "ARE YOU DONE?" when I explained our problem. Then said to me "IF YOU SAY ONE MORE WORD OR INTERRUPT ME YOUR DONE" I said, excuse me am I not the customer whos out thousands of dollars in sales due to your companies screw ups. Absolutely the worst customer service experience we have ever had. We are currently trying to get clear rate to Port our number to Verizon as we already have a cell phone to switch to and here we sit and wait for them to port it at what ever time and date they find ok for them. We find this highly unacceptable and negligent and will be filing a formal complaint for loss of business. Horrible experience. Buyer BEWARE.

Claimed loss: Over $10,000 in lost green fee and cart rental sales as we are a golf course and every customer calls us first to make a tee time

Desired outcome: Port my number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> to Verizon immediately as already requested, after that is ported close my account.

Confidential Information Hidden: This section contains confidential information visible to verified Clear Rate Communications representatives only. If you are affiliated with Clear Rate Communications, please claim your business to access these details.

View 0 more photos
May 03, 2024 10:36 am EDT
Clear Rate Communications customer support contacts
Phone numbers
Address

555 S. Old Woodward Ave., Suite 600, Birmingham, MI, 48009, US

File a complaint Write a review
We apologize for the inconvenience and frustration you've experienced. This situation does not reflect the level of service we aim to provide. We understand the impact this has had on your business and have been actively escalating the repair ticket to get services restored. I see that a technician is scheduled to be out there on 5/3/24 to address the issues.

It's important to note that POTS(Plain Old Telephone Service) lines are an outdated technology that are susceptible to weather and environmental damage over time, leading to issues like static, noise, or loss of signal. Technicians must diagnose and repair these issues, which can be complex and time-consuming. We offer an alternative to POTS technology called Business Connect, priced at only $39 per month. This service transitions you from the copper network to the cellular network, providing several benefits, including:

Reliability: Cellular networks are less prone to weather-related outages compared to traditional copper lines.

Easy Setup: Business Connect is easy to set up and can be operational quickly, minimizing downtime for your business.

If you still wish to port your services out, you are welcome to do so by contacting a new provider. However, we would appreciate the opportunity to resolve this matter and regain your trust. Please reach out to us directly at support@clearrate.com so we can work towards a resolution. Your satisfaction is important to us, and we are committed to making things right.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments
Add a comment

More Clear Rate Communications reviews & complaints

Clear Rate Communications - Fraudulent company 32
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Clear Rate Communications - Phone scam 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Clear Rate Communications - Seizing a phone number then no service for 12 days 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clear Rate Communications - Fraud/no service provided 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clear Rate Communications - No service, but wants $282.98 for services. Provided 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Clear Rate Communications - Phone service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Clear Rate Communications Contacts

  2. Clear Rate Communications phone numbers
    +1 (877) 877-4799
    +1 (877) 877-4799
    Click up if you have successfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number 0 0 users reported that they have successfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number Click down if you have unsuccessfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number 0 0 users reported that they have UNsuccessfully reached Clear Rate Communications by calling +1 (877) 877-4799 phone number
    Customer Service
  3. Clear Rate Communications emails
  4. Clear Rate Communications address
    555 S. Old Woodward Ave., Suite 600, Birmingham, Michigan, 48009, United States
  5. Clear Rate Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Clear Rate Communications Category
Clear Rate Communications is ranked 58 among 346 companies in the Telecommunications category