Coast Dental Services
Reviews and Complaints

Went into Coast Dental office in Vero Beach, Florida for scheduled routine cleaning when the new hygienist told me she would have to call the dentist, who was out of the office due to illness, and check to see if she could clean my teeth claiming my measurements were different than they were 6 months earlier (even though most of the numbers were better than appointment 6 months earlier). She came back and stated the dentist told her over the phone, that she could only clean my teeth if I were to receive an "irrigation treatment". Understand, I have only seen that dentist at this site on two previous cleanings were he never stated problems with my teeth, but now there's a problem when HE DIDN'T EVEN EXAMINE MY TEETH?! Needless to say, I will be filing a formal complaint with the State of Florida.

I went to Dr. Chen He, an endodontist with Coast Dental, for a simple root canal. To start the Xray machine didn't work and staff had to call for tech support to get it working. Then I was in the chair for 5 hours for a root canal. Dr. He completed it, took an xray and found she hadn't gone to the end of the root so she took the filling material out and continued drilling. I was in a great deal of pain for the next few days, which didn't seem right. I went back to my dentist to have the crown installed and he took an xray to check the root canal when he heard where I went. There were gaps in the filling material in the root of my tooth and I was referred to another endodontist. He took state of the art images that showed Dr. He had drilled through the root and there was filling material extending out of my tooth and into my sinus cavity - she had even drilled into my sinuses and pushed a pile of the filling material up into it. When they removed the temp crown blood poured out and I was informed they could not save my tooth because she had compromised it. I then had to have it pulled and go through a sinus lift bone graft and implant, costing me thousands of dollars. When we contacted Coast Dental they paid part of the insurance payment back to the insurance company, but because I wouldn't sign a release of liability, they refused to return the money I had paid - which according to my insurance they over collected. We were finally put in touch with their insurance company after months of calls and then the insurance company "lost" the claim every time we called back to check the status. I just wanted to be reimbursed for the expenses she caused unnecessarily. We have never received a payment from them and have now had to go and file a small claim against them to try and recoup our losses. I would not take my dog to have it's teeth cleaned at Coast Dental. It is unconscionable that they could have such complete disregard for the welfare and satisfaction of their patients. They are not accountable and don't care.

I have spent over $10, 000.00 to have my lower teeth crowned due to wear from 56 years of use with coast dental Vero Beach and my "NEW" teeth have been falling out and are now decaying due to improper dental practices. I have had 3 different dentists within the group, the last 2 complaining about the work that each other had done. I have been going back and forth with these barbarians for almost a year now after the 3rd dentist told corporate to give me a refund because they did an improper job in Vero. HE WOULDN'T EVEN CEMENT MY TEETH BACK IN BECAUSE HE SAID I HAD DECAY BELOW THE GUM LINE...THIS WAS 6 MONTHS AFTER THE PROCEDURE! While visiting Tampa I stopped by their offices Monday with the hope of getting some type of closure without threatening anyone. I am a very civil person. I was surprised to see that the MAIN doors to the corporate office are kept locked. I knocked and was let in by the new employee. She didn't know any better. I waited for 20 minutes only to be told that no one would come out to speak with me from behind fortress #2! That's when I told her to tell them that I would not leave until someone would review my case with me since they never return phone calls. That's when security was called and I was escorted out. I am currently working with the Florida Department of Health, Humana Insurance, and others to make sure that they cannot get away with this type of conduct in the State of Florida. READ THE REVIEWS ON THEM...YOU'LL BE AT IT FOR A WHILE. I believe that their CEO is a VETERINARIAN, not a dentist but you might check on that one for yourself. (If that's the case it's no wonder they don't know how to take care of people!)
Please do your homework before you go to these people. They oversell everything, under staff everywhere, and abandon you after milking you and your insurance company for all they can...THEY MUST BE STOPPED!

My dentist was the most arrogant man you could meet. The teeth extraction was great but the dentures are terrible. He moved to another location and I was told I had to go to the new location for re-alignment. I have to put so much goo on my dentures at night I have to scrape it off. Without the goo my dentures will fall out. Someday when I can afford new dentures I will have to get them. It is terrible! I would never recommend them to anyone else.

Have a long list of complaints about this place, but the main problem is that they tried to bill me $207 for a periodontal cleaning. I refused and walked out. Just got off the phone with my insurance company, which told me that the fee for this cleaning is supposed to be $45!

Heed everyone else's warning. I've gone to them a few times and had a decent experience except for them rescheduling my appointments at the last minute a few times. They always try to up-sell their services but I always declined so it wasn't an issue. My wife went to them on my recommendation and I forgot to tell her to decline all the other services they offer and she left with a $733.99 cleaning. She was sold everything including the rustproofing. By the she's never had a cavity...

She wasn't told what the costs would be upfront and they explain the services as though they are mandatory. I called the office and asked them (as a long time patient) and asked if they would be willing to wave some of the fees and they stated they would rather lose my family's business than do what was right.

This same thing happened to a coworker in my office where he was charged around a thousand dollars in extra services for one appointment.
They would rather gouge you once then retain you as a long term customer. They are a corporation.

Support a local dentist and small business and don't use them. Please.

This dentist received payment from my insurance company on July 27, 2012 and in addition to that, I had already paid the bill in full. So, according to their own office, I am due a refund of almost $600.00 and I have been trying to get that refund since August and it is now December 2012. Every time I call, I am told that it will appear on my next statement and it never does. I have called their corporate offices in Tampa and was told that there is nothing they can do because it is a Bonita Springs issue and Bonita Springs is telling me that their is nothing they can do because it is a corporate issue. Bottom line is that they got paid twice for the same thing and are refusing to issue me a refund.

Going to the dentist can be traumatic enough; but this office truly turns the bad dentist visit into an art form. Due to the economy, I was unable to keep my health insurance and, therefore, hadn’t been able to go to the dentist in about 2 years. I made a joint appointment with my mother to Coast Dental in Fort Myers, FL. I was repeatedly berated, lectured and picked on during on my visit. I was embarrassed and verbally spoken about in front of everyone by the hygienist who made a giant, unprofessionally catty deal of the situation because I have tender gums and they were having a hard time poking me during the examination. I was brought to tears when told that I would need over $2, 000 worth of dental work done. Among the work required was wisdom teeth removal, a cavity, laser therapy, etc. I was repeatedly pushed to get financing and to do it now. Over the next few days, my mother was repeatedly harassed daily with 4 phone calls a day pushing for the next appointment. It was so much; she discontinued her association with them altogether. I returned the following week to have my teeth cleaning done and found that I had already been slated to have a $275 service done that I had not yet agreed upon. I walked out. I made an appointment with another dentist. This is where the shock begins. I did NOT have a cavity. I did NOT need my wisdom teeth removed. Suddenly the work I needed done went from over $2, 000 to $700! Not only that, but the new dentist was gentle and kind. Thieves and liars. Beware!Going to the dentist can be traumatic enough

These jerks bugged me to death all week about my appt. they said that they could do a basic cleaning for my teeth. I filled out my paperwork the day before and faxed it to them. I arrive for my appointment on time and had to wait for 45 minutes anyway. They finally took me back to X-ray me to death, said that my X-rays wouldn't process, and that they couldn't clean my teeth. Sucking ### Coast dental will be investigated and put down baby! I'm glad they didn't get to touch my teeth now after I've seen the sheer amount of complaints!

If you're having an overbilling and/or refund issue, please file an online complaint with the Federal Trade Commission. BBB's complaint system doesn't work, Coast Dental has an F rating, so there's no incentive to make good on BBB complaints. It's easy to file the complaint on the Federal Trade Commission's web site, and this is a neutral government agency who can investigate Coast Dental and stop them from continuing this unethical practice. We may never get our money back but we can do something to prevent others from getting victimized. The more complaints filed, the better chance of getting the FTC's prompt attention.

Coast Dental's comments to our posts implying they actually want to resolve our issues are laughable. I have been in constant contact with them since day one and they give me the runaround each time saying "Your refund is being processed". They obviously have no desire to resolve this whatsoever.

Like others posting complaints about Coast Dental, I have also been overcharged and I'm getting the runaround in receiving credit. I discovered the overcharge myself when I reconciled my insurance statements with my Coast Dental bills. First I was told it would be 6 weeks, then 8 weeks, then 10 weeks, and now 14 weeks. I have filed a complaint with the Federal Trade Commission and I urge anyone else who has been victimized by Coast Dental to do the same. The FTC won't try to get your money back but if they receive enough complaints they will investigate Coast Dental. I'm past getting my money back. I want Coast Dental to be held accountable for their actions.

Had extensive dental work done almost a year ago. found out just 3 months ago that i had a refund of $227 coming and I submitted the paperwork needed to get this refund, to no avail! call the office in port orange, florida weekly and keep getting the same answer...it's been processed! now, they just take meaages and don't return my calls! gonna refer to BBB! pretty obvious i'm out the $227! DON'T go there!

I had a regular cleaning appointment in March of 2012. I was told what my co-pay would be and I paid that with my FSA card. I was informed 4 months later that I had a $57 credit on my account. When I asked why I wasn't told of the credit, the response was we hold the credit for any future services. I have been trying to get a refund since July 26, 2012.

On 9/5/13, went to Coast Dental as my tooth had turned dark. Was told it was fractured above the gum line and would have to be pulled. Tooth was actually pulled by the definition of a "simple extraction"; no stitches, no problems, tooth was in one piece. Was charged for a surgical extraction (twice the cost). I sent a letter complaining and asking for a refund for the difference. On 9/13/12, I received a call stating refund was authorized by dentist. On 9/25/12, was told by Patient Relations that it would take 13 weeks for a refund of $56. UNACCEPTABLE! Was treated rudely once I expressed dissatisfaction with charge. Prior to actual extraction, was presented with an estimate for "partial" in the amount of $2, 700. I crossed out that part. It would seem this is an ongoing problem with Coast Dental. Anyone having work done at Coast should research the dental codes to see if all work charged for was necessary.

Went in 3 weeks ago for a consultation, was told I needed a deep cleaning. I was quoted and given a estimate for $219.00. Went back today for the cleaning, as soon as they put you in the chair the selling starts! All of a sudden I need special antibiotics, and other stuff not mentioned in the original consultation. As I am sitting there with the bib on they want me to sign off on $484.00! I would not be up-sold. This should have told to me at the fist consultation. They are a large corporation and focus on sales not dentistry! It was like buying a used car and going into the back room. When I got home I looked them up on the net and found a ton of complainants for the same type of tactics. Stay away! You should be able to trust a doctors office!