Coast Dental Services review: Crown paid for and never provided

Dr. Yvonne Dorrian

Coast Dental, PTC, Ga, 30269

Provider Tax # [protected] Phone [protected]

Sent Cert. Letter 7/19/23

Reported to BBB and Yelp

I sick of being lied to by (United Health Care Dental Department), about returning my phone calls regarding my complaint with Coast Dental charging my Dental Benefits for $800 and never providing the crown I paid for. I have spoken with Roma, Jeremiah, John, Faye, Kat and Khate, who all promised to call me back and none of them have even called. They just lie to me to get me off the phone and do nothing! They have all assured they are working on it and will call me. They have done nothing ! See the the dispute below.

Roma - 7/14/23

Jeremiah- 7/18 Called provider- no answer

John- 7/18 2:20pm will call back

Faye 7/21

Kat 7/21 6:39

Khate will call back after talking with Dental Dept. 11:37 7/25/23

I've been lied to constantly by the Peachtree City, Georgia office staff and they will not return phone calls about a 5 week wait for a crown that hasn't even started. You can't trust what these people tell you and it's the worst experience I've ever had at a Dentist office. I'm requesting a refund !

This dispute is regarding a Porcelain dental crown that I paid for and have never received after 6 weeks of waiting.

This started when I paid to have a crown put on a tooth. I was told it would take about 2 weeks. After waiting about a month and leaving countless messages with no return calls I was finally able to contact the office and made an appointment. Then after waiting 3 hours in the dental chair the dentist tried to fit the crown and said it was too thin and would have to be remade and would take another 2 weeks. Now it has been about 6 more weeks and again after numerous calls and leaving many messages no one will even return my calls. I even went into the office and was promised someone would return my call the next day and again no one did. I finally got in touch with Tonya with inept office staff at 8:28 am on July 11, 2023, and she put me on hold forever then came back and said the crown was on hold and promised me she would call me by the end of the day and let me know something. Again as of 7/17/2023 she still hasn't called me back. Again it's been 6 weeks and they haven't even started the crown.

I've tried numerous calls and left msgs. to resolve this dispute. The last contact was at 8:28am on July 11, 2023 with Tonya with no return call. I have had enough of dealing with these people because, I've been lied to constantly by the Coast Dental Peachtree City, Georgia office staff. They will not return phone calls about a 6 week wait for a crown that hasn't even been started. Now I have been wearing a temporary one that is starting to give me discomfort and I must see a different dentist to do the crown that I've already paid Coast for and they have used another $800.00 of my Dental Benefits. You can't trust what these people tell you and it's the worst experience I've ever had at a Dentist's office and I'm not going back to deal with them further. I'm requesting a refund of the $135.00 charged to my credit card! The insurance Co., United Health Care has already paid them $800.00 of my Dental Benefits, so they need to refund that amount to them also.