Coast Dental Services
Reviews and Complaints

I have never had any dental problems and I'm 38 years old. I had to change dentists when my insurance changed so I chose Coast Dental. Upon arrival I showed them my full set of x-rays I had just six months before at my previous dentist. CD said they were not satisfactory and would need to take an entire new set.
After the x-rays I met the dentist who examined my mouth and said everything looked fine. Next came the hygienist who did her eval and told me I had horrible periodontal disease and needed a $1300 deep cleaning every three months! All the while she was trying to sell me a sonic care toothbrush for $125. I told her I have NEVER had ANY dental problems and just wanted the routine cleaning covered by my insurance. She said she couldn't do it because I could lose a tooth and then I would sue her and she would lose her license! I then told her I didn't agree with her eval and wanted a copy of my x-rays and her eval to get a second opinion. She tried to pressure me into getting the cleaning that day but I insisted she wasn't coming near me until I sought the second opinion.
When I went to check out my copay was $5, they charged and additional $15 to copy the xrays and chart, and and additional $80 for a cancer screening. Cancer Screening? I didn't ask for this and it sure was not covered by my insurance. Wow, just got taken for $100.

I not only got a second but a third opinion by two dentists, not hygienist and both agreed I did NOT have periodontal disease. Both dentists recommended a routine cleaning and return in a year.

I have never felt so cheated and abused in my life. Do NOT go to Coast Dental...run for your life.

I had actually been very impressed with them my 1st 2 visits. However on my 3rd visit the hygenist broke my permanent retainer. Up to this point in the visit she had been saying everything was fine in my mouth. As soon as she broke it she suddenly claimed that it was already coming off (she had never said anything about it in any other visit up or during this one until she broke it). Her first words were to ask how old the device was. The thing is that she improperly flossed it by trying to pull the floss all the way through. She and the dentist went into this long thing about how they have NEVER seen a retainer put in that way and that it shouldn't have been sealed onto each tooth. The next day when I went to the orthodontist to have it replaced he was amazed that they would claim such a thing. He said that they never should have flossed it the way she did and that my retainer was put on exactly the way that they always are. If it was cemented to each tooth then the teeth will move. When I called The dentist wouldn't even get on the phone and sent the hygenist to answer my call. She told me that basically it would have eventually broken anyway so they refused to take any responsibilty.

I have alwas kept up my dental check ups for the past 5 years regularly every 6 mths for my cleanings and check ups. I recently changed to a closer dentist office figuring I could save myself a half hour drive, So I try Coast Dental at 1115 62nd Ave in Saint Petersburg FL. Big Mistake, from the start they were unorgainzed, unprofessional and down right rude. They misplaced my records from my previous office.
After they take my x rays and I meet with the dentist whom takes a quik look at my x rays, tells me I have 3 cavities and I apear to have 2 infections in 2 past root canals that have been crowned, then she asked me if I brush my teeth and when was the last time I've seen a dentist. She says all this before even doing a oral exame, when she does she just pooked at 2 of my wisdom teeth only, she never told me where the cavaities were.
Next the Hygenist does his exame, he begins to pierce deeply into my gums causing a lot of pain and as I cringe he talks down to me saying whens the last time you've had a cleaning and that he sees I have infections in my gums. So when finished he tells me I have bad genivitis and need a deep cleaning. This is a surprise to me because I show no symptoms.
Now I go back to my last dentist for a second opion and I learn that I have only a start to one small cavity, no infections and I do not have genivitis! *remember always ask questions and get a second opion, cuz ya never know

Picked this practice since my dental insurance changed, and i could no longer see my regular dentist. my insurane covers routine cleaning exam and x rays with no out of pocket costs. made appt. first thing in the morning. arrived 15 min early and was kept waiting 45 mins. before anything was done, technician explains only x rays and exam will be done today (no cleaning) and hands me a piece of paper saying out of pocket today would cost me $80. I told them my insurance should cover routine xrays and exam. She said they need to do an oral cancer screening (not covered) and a special x-ray (not covered)..i said i did not want the oral cancer screening if it was not covered and she said that i would have to have it or sign a paper that says i decline...and i would have to have it before they do a cleaning (on my next visit)...was angry but still declined the screening and agreed to the xtra xray for an addition $20...technician begins the xray process, sticking things in my mouth, leaving the room and pressing buttons, coming back..after the third button push i inquired as to why she wasn't putting anything up to my mouth before pushing buttons...possibly thinking this was some new kind of new xray ...she then realized that she had not been moving the camera over to my mouth before snapping the picture!...this is not going well...brings me to another area with chairs lined up like a hair cuttery place...and waited 30 minutes for the xrays to be developed...dentist comes by does an exam...tells me i have gingivitis and need a special type of cleaning...tech comes back..hand me a piece of paper that says my next visit will cost me $482.98 out of my pocket!...special cleaning, cancer screening, asssorted fees...all not covered by insurance...I got out of there as fast s i could! went back to my other dentist not covered by insurance paid $80 out of my pocket for a cleaning and exam...was told there is no gingivitis, my teeth are fine...Avoid Coast Dental...

had the worst experience I have ever had at a dental office, thanks to Coast Dental. Upon, arriving the front desk staff was cordial; however I had to wait forever to be seen. When I was seated in the dental chair, I was greeted with paper work asking me to sign that I agreed to pay $80.00 more than what I should be paying, based on my plan prices. I immediately reviewed the paperwork and saw that they were trying to charge me for oral cancer screening (invisilight) without consulting with me to see if I wanted it. I politely informed the assistant that I didn't want to have that procedure and they removed the charges. After getting a full set of x-rays and waiting another 25 minutes, the dentist finally came in. She was very impersonal and uninterested in me or my oral health. She spent less than 5 minutes examining me and didn't even look at my x-rays that I paid $60.00 for. So I was amazed when she was able to trump up a treatment plan with over $3000.00 worth of dental work. I have a composite on my front tooth and it broke off, I informed them up front that I know that I need a crown for long term, but I can only afford a composite. She all but refused to do it and instead suggested I get a veneer the most expensive option possible. After haggling with the office manager they agreed to do a composite on Monday (the first appointment was on a Friday). When I got home I had a feeling that the price I was quoted was too much. So I contacted Careington and viewed the price schedule and I was correct. They put a code for a posterior tooth instead of anterior because it cost more. I called them first thing Monday morning to inform them and was told that they would fix it at my appointment later that day. When I arrived and discussed it with them, they changed the code but still insisted on trying to charge the price of the incorrect code. When I confronted them and informed them that they should call my discount plan company if they don't agree with the ADA dental code prices, because I was not going to pay the price for a procedure that I wasn't having. They basically told me they would not be willing to charge me anything lower than what they quoted me. How can a dentist office pick and choose what they want to charge customer, that's why the ADA has codes in place to determine the price of procedures. Coast Dental Stone Mountain is an overall nightmare! FYI I would give the name of the dentist but I'm not sure if I am allowed to.

Wow!
Where to start? So sorry others have had these bad experiences, so sorry I did, as well.
Okay. I now know it would be a waste to complain to company since the rottenness runs deep..
So, although the admininistrator seems much friendlier now - she was very sarcastic when initially dealing with company.
The cleaning hygeinist is great.
My dentist herself is fairly thorough.

Last time was the worst time ever! Had to have much work done. They put the initial numbing cream on for a second, then put a tiny bit of stuff in via needle- i wasnt numb.. i then said i wasnt and lets just say the rest of session was a torture session until i was about to scream or walk out(and followed a mocking session as when i finally got a bit more pain relief i was so numb that i bit my cheek after they, knowing i have a crossbite asked me to bite repeatedly..my swollen cheeks had a reaction..anyway- the only thing over my head not said in another language was 'haha she bit her cheek!..)

i dont mind some of the upselling done- because i think i really needed these services.

also i was glad because she saved a tooth that had been neglected previously due to financial reasons.

but for these reasons and a couple of other things that were beyond rude and just so not right..i guess they have yet another less client. some moderation in their ' upselling' and 'ATTITUDE!' is much needed.

it is too bad they get away with this! would they treat their families like this? well i keep their families fed so.. i tiny bit of respect would be great.

I just don't want anybody to go through what I had gone through. My family and I used to go to Coast Dental for over years. We have seen the same dentist-Dr. Ngyuen for years, but the last time I needed a crown, and they told me she has left Coast Dental. I had a crown done by another dentist there. I will not mention name here, but the work is so sub standard, I had many crowns done before, this time, I coundn't bite right, food keeps getting caught in the between. I came back and they keep grind it down. I now have pain and afraid to go back there. I look up my previous dentist, and she does not take my insurance, but I don't care at this point. I just need a dentist who do it right the first time. Choose your dentist, not the one who is on your insurance list.

I was another Victim of Coast Dental who was overcharged. It took them one day to hit my credit card but it takes 6-8 weeks for them to process an adjustment ? Somebody tell me Why!

We went to Coast Dental two years ago because it was the only office covered by my insurance at the time. We both had appointments in which they "diagnosed" us but said they couldn't give us a cleaning. We got the care plans and were told it would cost us two thousand each to do work in our mouths. After a while, we decided to go to another dentist and get a second opinion. Upon seeing the care plan they informed my husband that Coast was planning on drilling in places where he didn't have any cavities. They wanted to do root canals in places were he didn't need it. They were also charging us for things that the office staff at the second dentist laughed at because it was so absurd that they were charging us for. The second dentist charges more than 80% less than what Coast was charging for the same procedures. DO NOT go to Coast Dental in WINTER SPRINGS, FL.

I had an appointment 12/18/09, at 12:10, when I arrived at 12:03, I was informed my appointment had been given away since I did not call and confirm. On 12/17/09, there was a message left on my home answering machine stating I needed to call and confirm my appointment by 5PM. I did not get home from work or receive the message until 5:10PM. I promptly called the number provided and left a message to confirm. I have been a patient of Coast Dentist, Fleming Island, Orange Park, FL for two years. In that time I have NEVER missed or been late for an appointment. The dental office has my work number they could have called me there. Better yet they could have called me two days prior to my appointment thus giving me one day to respond. As I previously stated I have NEVER missed an appointment so there was no reason to believe I would not arrive for this appointment. Needless to say I will not use Coast Dental in the future as I think this is very poor practice and poor treatment of a reliable customer.

I made an appointment to have a dental cleaning at Coast Dental. Upon arrival I was called to do Xrays since I'm new patient. As soon as I set in the chair, the lady came in and stated to me "we're going to take two types of xrays, and a gum cancer test" TELLING me, not ASKING ME. So me not knowing much thinking it is covered by my insurance ccompany, and it is a routine with every new member, I went ahead with it. The lady never told me this was extra charge till she brought me to sign a consent form of the bill after the fact. (which is illegal). Anyway, I set in the chair wanting a cleaning, after I was checked by the dentist, the same lady comes back with a document that she wanted me to sign that indicates a bill of $332.50.
They wanted to sell me an electric tooth-brush although I have one. They wanted me to buy a very expensive mouth wash, two tubes of gels for my gums that I didn't need, and a small filling. They stated that I have a small cavity (which I didn't). At that point I was so frustrated. I told them that (I ffel like I'm at a car dealership with salesman trying to sale me extended warranty, but deffinitely not a dental facility).
I left that office with so much anger. I've decided to take my business to an honest dental office where I feel I'm not been taking advantage of.
I went to other dentist and guess what: I DIDN'T NEED A FILLING OR ANY OTHER BULL CRAP THEY TOLD ME I NEEDED.
people, please do not go there, and take your business else where. I've never experienced anything like that with any other dentists.

I was told I needed a root canel, I let them do it, even during the procedure I felt he did not go far enough, for months I have complained about it to be told "I did not give enough time to heal" 4 months later. He then filed the tooth down even more "no occlusions", now the tooth is absecessed. and I need to retreat. I also let them put on a crown, the day of the seating, I complained it was explained to me that it would feel different, new item in the mouth. Give it time, another one also absecessed. Now when I have tried to talk to them, my records reflect, PT was comfortable. or they worked on another tooth, not the one I am complaining about.

RUN FROM THEM, STAY AWAY. OFFICE STAFF IS RUDE, I CAN GO ON AND ON. RUN, RUN, RUN.

I had an appointment set up to finish my crown. When I arrived for the appointment I was told the crown was not in. I had to rearrange an important meeting to make this appointment. I have found Coast Dental to be the worst dental service I have found. After they complete this crown I will no longer use their services. They overcharge for the services and pressue you into services you do not want and I believe to be unnecessary. I feel I have been ripped off over 1, 000.00 from this dental service. Once this crown is finished I will never use their services again. I advise everyone to stay away or you could end up spending thousands of dollars with this dental service.

I brought my two children to coast dental in melbourne near us1 by the old court house. I was told that my 10yr old had a cavity in a baby tooth on the occlusal surface(biting surface). I wasn't happy to hear that she had a cavity, but it was very small and on the occlusion. When she was finished we waited in the waiting area because I was told that the front desk or other staff member needed to speak with me. I waited while they talked about non work related things, while patient was present, not me someone else was also in the waiting room. When one of them came back out to the front office, she said I could go. Not very together. When we were on the way home my daughter(10yro ld) told me that the assistant told the Dr not to do the filling because "themother was having it done someplace else" The Dr. said "She's having it done some where else, why?" The assistant replied"I don't know, whatever" They continued to discuss me during my daughter's treatment and how I have 4 children and I've been in the dental field for years. She proceeded to say and the mother(rolloing her eyes), Whatever" When we got home my daughter said that she couldn't bit down, that something was in her way. GREAT! I took a look at the filling. Oh my gosh! This is the ugliest filling I have ever seen. It looks like they just slapped some gunk on there and lit it up to solidify it. I have been in the dental field for almost 10 yrs and I know what a good and bad filling looks like. This is definetly bad, it's a brownish color and it interfere's with her bite. There was no reason to get her numb, being that it's small and on biting surface. They did anyway, without speaking with me first!The Dr. was rude and the assistant was a ###. The cavity was NOT ON THE OCCLUSION, it was on the lingual(inside near gumline)(appt time was 2pm. she had a cleaning, filling and sealants-3 hours)My older child had a couple of small fillings, which the Dr recommended he get her numb. SHe was very nervous, she has never had a filling done before, nor had to get numb. Her fillings look fine, except the sealant flaked off! She also stated that the Dr and the assistant were rude to her. The assistant said if she felt anything to raise her left hand. She felt some discomfort, then raised her left hand, like instructed. The assistant said with a nasty tone" uh, you can't wait like 5 seconds, ugh, whatever" I am so livid from this experience. I called, but had to leave a message because it was after hours by the time I got home. Both children are having sensitivity in the upper posterior areas from the injection. If people don't like children don't work on them. Clearly the staff had no consideration nor had the patience to deal with my kids. Once my girls were behind closed doors the assistant treated my girls very poorly. I want the filling redone, but I would like someone else to do it.The fact that the filling is sloppy and discolored is not that important. I hate to put my 10yr old little girl through this again, but the filling is rough and interferring with her bite.

I went to Coast Dental in July to get my teeth cleaned (I ended up not doing it because they wanted $150!). The topper is they took x rays and claimed that I had a lot of tooth decay and 14 cavities! I was told that the cost was going to be $3000. There's no way was I going to do that: I got my x rays and sent them home to my former dentist in Indiana for a second opinion. The result? NO tooth decay and NO cavities! He said that there were 2 small pits on one tooth but that they could wait till I go home in the next few months and have him take care of it. Thank goodness I didn't believe these rip off artists. I urge everyone to ask questions before you agree to anything they want to do to you!

I have tried to stick it out with this dental office. I have been dissatified for some months now and decided I had enough. Recently my son had an appointment for 5:00pm and it was changed in their system to 4:30pm. When he arrived at 4:50pm, he was told he would have to reschedule because his appointment was at 4:30pm. Well they sent the appointment card in the mail and it clearly states 5:00pm. My son was turned away and given an appointment for two days later at 10:00 a.m. Hello! people work and can't just leave whenever you feel you want to make an appointment mid morning. Needless to say when my son called to let me know of what just occured it was the last straw. I had put up with snappy attitude hygienist, one of which was gone by the time I decided to leave the first time. The next lady was a little better but still had an air about herself and spoke to you like you were a little kid. Most likely I was older than she was. Then on top of everything you get to the front to pay and you are charged for mouth rinse they recommend and cleaning instrument that you can get much cheaper from Sams or Bj's. Ask me first before you apply additional charges to my account. You don't pay my bills or run my household. I called and spoke to the head Doctor at that site, Dr. Richardson who was pleasant and asked what can she do for me. I told her I just felt the need to let her know why we would not be back. They were fired! and lost two patients, actually they lost me back and March of this year, I just thought I would take my son since he is on a 6 month schedule and would be away at college so I wouldn't really have to deal with them as much. Well no more, I have a philosophy that I live by" I never have to beg anyone to take my money"! someone else will always be more than happy to assist you with the customer service you deserve.