Comcast / Xfinity
Reviews and Complaints

have paid a certain amount each month on a no contract program, and this month the rate went way-up, more than I can afford. Unable to contact comcast to see what is going on New rate $175.53
I am 82 yrs old, disabled, and a veteren, on a fixed income, and can not afford this amount. If comcast would re-install my old rate I would keep their programe, but as it mow sits, I have to look for other tv & internet service.

we are moving to a new residence in the same city and are having trouble transferring our phone number. We have our number for a long time and we need to keep it. Our phone calls to xfinity have been very frustrating and and confrontational. we have also talked to a supervisor with no resolution to our problem - your site says we can transfer when moving within the same area code.

We have contacted AT&T and they say we would be able to transfer that number. Do you want us to transfer our account to ATT&T?

email: [protected]@gmail.com or chriswild [protected]@gmail.com

Location: 7844 W Tidwell Rd
Unit 130
Houston, TX 77040
United States

I was suppose to receive a coax wire for my internet. I just signed up for Xfinity and did not receive my wire. I called an XFinity representative earlier today (12/31/2019) She was very kind and helpful. She change the delivery to where I can pick it up in stores. We both agreed the one on Tidwell would be closest. It shows they would stay open till 6.
I got to the store location at 5pm. There were at least 6-8 workers in the store. The gates were down and doors were locked. I called customer service again that was down the street from this location. The representative informed me that the store should be open. She advised me to knock, so I did.

I encountered eye contacts with several of them and they just stood there. One of the workers then came out from the side doors and stated they close at 5 due to holidays hours. At this time, it's me and another customer waiting. She was arguing with the customer. He stated he trouble with his box and it was showing up a black screen and was told to come in to switch it out/have a look at it. I informed the representative that was on the phone of what was going on. The representative informed me that today was not holiday hours and they still work tomorrow but get off early tomorrow for the holidays. Another customer came, now there's 3 customers that are not getting any help. The entire staff including managers all went through the back and to leave. As they were leaving, they were making sarcastic comments, prancing to their car, and was enthusiastic to the whole situation.

They could careless if we stood there.
Another staff stopped in front of the store in her car. She stated they put a sign up but was torn down.
There was no signs in sight. Also, even if there was. The sign would not reflect off of the correct business hours/holidays hours. Did this Store location have permission to change these hours? If so, why would this information not be available for customers.

Both ladies stated that the customer service representatives did not know what is going on over at this location because they're located somewhere far. I stated they are located down the street from this location.

I am paying for a service that I haven't got the chance to use.

This location needs new managements/staff.
The lack of professionalism in the verbiage, tone, and clothing attire is unacceptable.
There were employees dressed in workout gear or dressed down.

As customers, we deserve great customer service. This situation should have been handle appropriately.

The supervisor, Pedro is aware of the situation.
I am hoping something will be done with the staff at this location, because this should not have happen nor should it be repeated.

Customers paying for services should not have to jump through obstacles to get customer service.

The reason I am writing - the driver was driving so rash around the Emory Hospital yesterday between 3:40 to 3:50 pm EST (12/28/2019) delivering Shake Shak food. The driver is using an official Comcast Vehicle and most of them were thinking it was Xfinity vehicle but it turned out to be food delivery for Postmates.

You can take the recordings @ Emory Saint Joseph's Hospital main entrance between 3:40 to 3:50 pm EST.

The driver has no value for the crosswalk or the speed limits and I doubt if she works for Comcast/Xfinity. Enclosed are the pictures were taken of the Van. I gathered 2 pic near the Emory and she is shouting when we told her to drive carefully.

Why would Comcast allow vehicles for personal business? Most of the people walking were cursing about the company as the name is all around the Van.

I was trying to get in touch with the agent who was going to conduct my job interview. May be reschedule. I could get nowhere because I do not have an account so I just did not go to my interview. I tried to get into my email to get phone but for some reason it was not working. The interview was at the Crystal Lake office. Amy Gibbons, 4104 White St., Richmond, IL [protected]

I got Comcast to have local channels and now they have been dropped and our bills are going up January 6th. I am confused how that is even possible. I feel I should be able to cancel my services since Comcast has decided to drop certain channels and not consult those people who watch those channels. Why do I need to pay for service when the channel I watch most is now gone? This is an unfair situation and it needs to be dealt with. I know I am not the only customer who feels this way!

Update! Still unresolved!
To my fb friends,
Please comment and share on this scenario, sending a message to xfinity/comcast that their behavior is intolerable!
I am stating facts only!

Xfinity/comcast was scheduled to do an install on our property in Panama City Beach Florida on Friday November 15.
The tech showed up (I am assuming, no one saw him) then sent a message saying he was leaving because no one was home. My mom was there waiting, her car was in the driveway.
I called the toll free # to get him to return because his text did not allow for a response.
He came back and did the install. He was unable to get service to the master bedroom. He told my husband he would return to finish the job but he left no contact info, no service info, no password, and he left the job unfinished. In addition he left an exterior cable box with exposed wires.
On Monday, I called XFinity and was on hold and transferred repeatedly for over an hour.
The tech had "closed the ticket" as if the service was completed causing difficulty in re-opening and rescheduling.
I finally got a service time on Tues between 3-5 pm. I got a follow-up call later on Monday. The agent asked me if I got my issue resolved. She informed me that she didn't see a service call scheduled. I told her about the call between 3-5 Tuesday. She said, "Don't worry Mam, I am going to confirm that you have an appointment and get it in the system".

On Tuesday at 3:00 pm, Mom who had cancelled her plans is waiting; the garage door is open, her phone is out and her car is out front.
No one shows.
I call this morning and was transferred to at least 7 people and was on hold for 70+ minutes. One agent say that the master bed box was installed and working because the service ticket "said so". She said that we had 6 working boxes and that I must be trying to get an additional box. She spoke so rudely & talked over top of me until I started shouting.
I told her to transfer me to her supervisor (and not some random colleague). I was on hold again for very long time... then she says she is transferring me to a supervisor in technical support who can resolve my issue.
Instead she transfers me to the automated service, not even in that region, and I have to go through the motions again of trying to speak to someone.
Someone gets on the line and they transfer me to the "right" region.
The new person tells me unless I can provide the new account number
(not the Jacksonville one) I have to go to an Xfinity Store to verify my identity, even though we have had Xfinity/ Comcast for years.
I tell him the service guy and the set up texts did not provide a new account number.
He says he is "sorry", "it is to protect me".
I need someone at Xfinity Comcast to fix this and correct the very rude lady!

I have been using the Xfinity App because it's more convenient for me, but a few things bother me. First off if you don't record a show which takes up a lot of space, you have to wait days sometimes up to a week to watch a episode. Power which is a big show was not promoted or listed once on the Saturday shows this season, was about 3 episodes in before I knew it was back on. What I'm annoyed about now is, I just went to watch RHOA's latest episode and it's RHOC. I pay too much monthly to not to be able to utilize my app when I please.

I became a Comcast customer, by choice, 23 years ago. Never on a contract. Thirteen years in New Mexico and ten years in Arizona comes with no Loyalty to me. My service is a step above basic with a new monthly fee of $231.00. Considering that I have paid over $27, 000 + to this Company on time for all of these years; you would think I could get a break/discount without being on a contact. New customers have never paid a bill, could be difficult, and/or could possibly skip on early termination fees, yet they are given a better deal than Loyal customers. With the bundle of cable TV, telephone and internet service, I have been the victim of numerous service issues. Cable going out for no reason, dropped called and poor internet speed with no fault at the house - yet I remained a customer for convenience. However - as soon as I find a viable Company at a reasonable cost - I will be leaving Comcast as so many of my Senior friends have. United we stand. Protest the high cost of cable across the board. Sacrifice a show or two by canceling services or moving to a more reasonable Company. We can make a difference!

I travel for my job and I rented my home while i was away on business. The renter of my home Julia Johnson did not pay rent needless to say she was evicted. Julia Johnson had a bill of over $1000 with comcast. I have since renovated the home and I am preparing to move back into my home. Xfinity is the only cable provider in my area. They have attached Julia Johnson bill to me and stating in order to receive service I must pay her old bill that is a household debt. I provided clippings of the news paper to show the DA office indicting her on check fraud charges. I provided mortgage note, drivers license and ssn to show we are two different people. I provided bills to my address where I lived out of town at the time the bill was in Julia Johnson name. NO ONE has taken to time to review the documents to help me with this matter. I have been to the xfinity Store 4 times. I have made complaints online 3 times. Her account number was [protected] if someone would take time and review the claim documents and notes they would understand the situation. I should not be stuck with a bill I for services i did not receive. In the system their are two ssn she has her number on her account I have mine with a picture of my ssn card uploaded in documents to show that we are two different people. I need someone to review this and get back with me. My contact number is [protected] email is [protected]@gmail.com

I'm upset that Comcast/Xfinity is getting rid of TCM (Turner Classic Movies) in basic programming, and replacing it with $10 sports package that no one wants. If you are also upset by this move, please sign the following petition:

https://www.change.org/p/comcast-customers-tell-comcast-to-return-tcm

The petition has 960 signatures; they are trying to reach at least 1000. A lot of people are disgusted by this latest move of Comcast to restrict its programming, and to charge higher prices. Please use this petition as an adjunct to calling them and complaining. Thanks. By the way, I did not compose the petition, but I did sign it. Thanks.

It really disturbed me, two days ago, being passed at 70 mph over a double yellow line by one of your Xfinity service trucks on Twin Cities Rd near Walnut Grove, Ca 95690. The road was restripped no passing @ 6 months ago because of the number of accidents. Unfortunately, I could not get the id number off the truck.

John Stutz, President
Rotary Club of Walnut Grove
[protected]

To whom it may concern,
I called to speak with home security yesterday. Horrible experience. I have just renegotiated a contract for them my internet, voice, etc.
It's been 5 years that anyone's even checked my security. I have a broken keypad, sensors are falling off.
They told me to go buy double sided tape and nothing they can do.
I will cancel my home security at my upcoming tech visit next week.
AWFUL!

While going through a divorce this spring (2019), in order to change the internet service to my name, my ex and I were both required to be present to make the switch to my name. My ex would not cooperate, so I took in my papers stating that he was no longer in residence. They would not switch to my name unless I opened a "new" contract. At this point my soon to be ex said he did not have any interest in our house and that I could stay there.
Soon after this my ex decided that he wanted the house and in order to keep my pension, he was awarded the house and I had to be out in 60 days.
I called xfinity and was told that after I moved I would only owe five dollars and change and that I would not be changed for terminating early because they did not offer service in the city where I moved. I had three different people tell me this. I paid what I owed, but then was billed $70 for an early termination fee. I have called and have gotten no where. Now I am getting notices from a collection agency.
Prior to our divorce, we have had xfinity/comcast at our house for 15 yrs, so the "early termination" fee is ridiculous. I would have gladly stayed with xfinity if I could have.
It is in poor from that I am receiving this bill after I was told I would not be charged.
Sincerely,
Amy Lynn McDaniels

I am not currently on contract but is so disgusting for xfinity to play the catch and bait scheme to get people to buy their services. I was offered at 79.99 for cable, internet and phone service. Once initial 1 yr contract expired I ended up paying now 180. Plus taxes for a service that Has less channels and crappy internet service. I called to see if I can get a contract promotion and they said is only for new customers! So I'm paying twice and much for less and they are treating us like crap. These cable companies are a rip off and don't care about keeping customers. All they want is to trap you and keep you stuck! My area only has this crappy company and there's nothing I can do because Verizon is just as bad and more expensive! These people need to go out of business! I will not recommend it to no one! For those looking for a good cable company I say run from this one.

I wanted to just sit down and watch Star Trek on Netflix. The box would not load netflix. After about 5 minutes I unplugged the box. 10 minutes later the box finally worked again but had a forced update in the middle of my screen saying there was a required daily update I need to watch tv. I rebooted the box. Again, 10 minutes later the box restarted and the same thing, a forced update blocking my viewing. This is not the first box with big problems. These new boxes lag like nothing I have ever seen before, you hit channel up, and 2 seconds later the channel finally changes. I am so sick and tired of this, my old box worked perfectly, but that was like a few years ago now, it came on immediately, and worked flawlessly. This new "upgrade" has done it for me. I am tired of the required daily box resets just to watch tv. I think Comcast does not care one bit about their customers and Im sure Im not the only one with these issues. For as much as we pay for service each month, this is completely ridiculous to put up with these issues. Comcast's internet service is ok, but their television service is an absolute and complete waste of everyones time and money.

On 10/18/19 I contacted Comcast to end a promotional deal with Comcast as the price will increase tomorrow if I don't. I live in my sister and now deceased brother in law's townhouse. They get the bill, they pay the bill and then I pay them utilities at the end of the month. To avoid a hassle, my brother in law added me to the account a couple of years ago to be able to make any changes I wanted. When I called today, the system verified my phone number as being one on the account, I identified myself and I verified the service addresss. The automated message said the hold time was greater than 20 min. 10 minutes in, the automated message said that the hold time was greater than 40 min and right up until they picked up it was still saying that (seems like a ploy to get people to give up). After a 21 min hold, a representative (Abu in Harrisburg, PA) picked up. I explained what I wanted to do and I was told that I needed the last 4 digits of my brother in laws SSN, the last 4 digits of the checking acct they pay with or the acct number. I don't have any of those things and I explained this to the rep, explained that we always have this issue but explained that after a hassle they always end up helping me. I was a banker for 15 years, I would never advise someone to give any part of their SSN or checking acct number to anyone, even family nor would I ever be comfortable asking for it. I also do not get the bill for my residence as I explained to him. My sister is not in a good place and I don't want to bother her with trivial stuff as she deals with her husband's death, especially because he tried to avoid this happening long ago by adding me to the account. If I hadn't called from a number associated with the acct I might understand. If I was trying to do anything like disconnect service or add service I would understand. His other solution was to have me go to the local office where I would still have to have those things. I explained I am working and cannot go there and that I still won't have those things if I go there . I mean what the heck is the point of being added to the account as an authorized user? As if the frustration for this wasn't enough, the representative refused to allow me to speak to a supervisor without having the last 4 of the SSN, the last 4 of the checking or the acct number. I have literally never in my life had someone literally refuse to let me speak to a supervisor. I am beyond livid. My promotion is ending tomorrow. I do not want my bill to increase which is why I put the reminder on my calendar to call today. A satisfactory resolution would be to end the promo and to apologize for this ridiculous run around.

P.S. I felt it appropriate that Abu said "I'm sorry for your loss" but it felt weird that he said "May God rest his soul" or something similar to that. Too much and did not feel genuine.

My phone number is [protected]. The service address is 456 Northglen Ln Harriosnburg, VA.

On October 13th I logged into my xfinity account to see my bill and make a potential payment. I then noticed they were attempting to charge me for a month worth of services I never received. My xfinity has been cut off due to non payments. I have no problem paying what I owed but to see that I have to pay for services I did not received is a problem. I proceed to talk to a representative and notify them of this issue and they told me "I'm so sorry we don't have any control and cannot do anything about this" they then later on say "I can have your services cut on if you agree to pay this much by a specific date" I told him no because why would I pay full price for half a month of services. He then gets his manager and they tell me "I completely understand the problem but you have to pay the balance and it's nothing I can do." I then do a survey at the end stating the experience and how I would not recommend xfinity to anyone again. I then get a missed call October 14th from Comcast at 11:54am they leave a voicemail stating "this is in regards to my comcast account and please give them a call back". I then get another call from Comcast today October 15th at 11:19am in which they leave the same voicemail, this time I call them back thinking it's in regards to my issue and survey since they asked for a good time to reach me during the survey. A representative answers gets my information and says my balance and ask how would I like to make a payment. I inform her I would not like to because I am not paying for services I did not receive. She then agrees to transfer me to someone else and I get transferred to an automated message requesting a payment. I then wait until I can talk to another representative and a lady named Marquetta answers. She then asks about how would I like to make a payment. Once again I let her know the issue and she says oh "you only need to pay the past due balance for services to be restored." Then states that I have to pay before it is sent to collections which it is scheduled to do on October 13th. I let her know that's not the information that was originally shared with me nor was I told this was getting ready to be sent to collections and I would like to speak to a manager. I then wait but at this point my lunch break is over from being on hold for to long and ask can I schedule a call back. They agree to call back at 6pm and the manager that should be getting in contact with me name was Kelcy. 6pm comes and I don't receive a call back so I call the same number back again. I talk to a representative named Poli and I let her know I was suppose to receive a call back at 6pm and never did and would like to speak to a manager. She proceeds to get a manager. The manager that I am currently suppose to be speaking with name is Kirk. The manager answers and I let them know the issue as well I was suppose to be called back at 6pm and never received a call. She begins to tell me she is not sure why they would say the balance is this or that. As I begin to tell her I have been told wrong information and I will be filing a complaint with the CFPB she then states "I don't know why they would say that and I'm sorry and says how xfinity will charge me for the whole month but I would be credited next month". I then proceed to let her know that they are withholding information from me because this was never communicated from anyone I originally talked to and everyone is saying I need to pay a different balance. One person says I need to pay the total one person says I need to pay the past due. So in total I done had 4 people tell me different things and all they can say is sorry but not once did anyone bring up you will be credited just you need to pay this amount and how would you like to pay. She also states well if you would like to file a complaint I need to due so at Xfinity.Com. I asked so you all don't have a customer service and she states no they do not. So this whole time I been trying to resolve this issue they only been trying to have me pay the debt and not once did they bring up I need to go to Xfinity.Com for my complaint until I brought up the CFBP. So we get off the phone and around 6:47pm I get another call and it's a manager at xfinity. I let him know that they were suppose to call at 6:00pm and at this point I already talked to a manager and will be filing a complaint with the CFPB and no longer wish to be a Xfinity customer. He says "I'm sorry to hear that and have a nice day"