Menu
For Business Write a review File a complaint
Course Hero

Course Hero review: Account deactivation

Y
Author of the review
11:50 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to bring to your attention some concerns I have regarding recent developments with my Course Hero account, and I appreciate your time in addressing these matters.

My helpful rate increasedfrom 33.33%(improved since then) to 90% from last 3 months but after that for 3-4 question even I did correct also student rated it as unhelpful.

how can you remove my account with even reviewing my unhelpful questions.please review the questions which are rated as unhelpful then deactivate my account.. With that 3-4 questions only my helpful rate dropped from 90%.

After writing mail to them regarding this they responded by saying that Because your Helpful Rating has not improved since then, our team has removed you as a tutor for quality purposes. Even through I increased my helpful rate drastically from 33.33% to 90% .because of 3-4 unhelpful rated questions they removed my account.

I remain committed to contributing positively to the Course Hero community and request transparency and fair evaluation of my efforts and those of my fellow tutors. I believe a more consistent and communicative approach will benefit both tutors and Course Hero as a whole.

Confidential Information Hidden: This section contains confidential information visible to verified Course Hero representatives only. If you are affiliated with Course Hero, please claim your business to access these details.

View 0 more photos
Jun 29, 2024 7:33 am EDT
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

File a complaint Write a review
Hello Yashwanth,

Thank you for contacting us through the Complaints Board. We understand your frustration regarding your Tutor account's helpful rate. We recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your account. To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.

All the best,

Support
Update by Yashwanth54
Jun 29, 2024 11:20 am EDT

I already reached tutor support team but they did not respond well to my query.

They deactivated my account without reviewing my unhelpful questions.

although they are correct..

0 comments
Add a comment

More Course Hero reviews & complaints

Course Hero - Remove documents in my course hero account 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Bad request error while login 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Unauthorized charges 196
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Log in account 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Delete uploaded documents 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Art 225 index 7749
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - I am complaining about tutor account temperorily disabling.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category