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CB Online Learning Platforms Course Hero Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication
Course Hero

Course Hero review: Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication 8

E
Author of the review
10:18 am EDT
Review updated:
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uploaded the required number of documents, why don't I have Unlocks?

Sine 3days i can't enter to my account with course hero app I can't use tutors question even to unlocks documents i can't what happened ?
Also another problem I have paid for three months but last time I saw only zero unlocks documents left that impossible because i only unlocks 10 documents since September what's wrong with course hero ?
Everything I'm trying with it doesn't working !
Course hero id :armand.[protected]@yahoo.fr
I paid for three months .

Oct 09, 2018 12:47 pm EDT
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello Emmanuel,

I'm sorry to hear that you are having such a negative experience with Course Hero! I was able to locate your account and responded in an email to you.

If you'd like to contact us, please visit http://support.coursehero.com to get in contact with our Customer Support team and we can look into what we can do for you.

We look forward to hearing from you soon!

Thank you!
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

8 comments
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K
K
KtkAsad
PK
Sep 21, 2020 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please check out my id I was automatically logged out from my account I am unable to log in its redirecting me again and again also i was asked absolutely many times ReCaptcha code to check whether I am a robot or not please help me out some time it's showing wrong password or email I did type right email and password they told me to wait for 1 hr I waited now again login page show wait again for 1 hr. Please clarify the matter and check my account
Sir kindly tell me what happened to my account is it banned permanently or will it be activated again?
Please clarify the matter and tell me the reactivation time, please.
Course hero actually disabled my account because of a copyright issue I didn't upload that material intentionally I did upload my own materials that were mixed with my original materials in my PC so by mistake I upload them and DMCA disabled. For your information, I have uploaded lots of my own documents your team can check them in my account i often mistakenly upload wrong documents which gets denied so it's not an intentional act kindly review your decisions and activate my account again or just specify the timeframe after which my account will reactivate. Thanks

These are some examples of emails which I have sent to your team but they replied but didn't satisfied me now they are not replying i have balance in my account will coursehero wont let to get it.please clarify the matter please I am messaging for last 4 days they are not replying.Inhave messaged them on all platform kindly reply me

this is my coursehero account
Login rohab208@gmail.com

T
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tselsha
US
Aug 10, 2021 10:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've had a similar experience..I've not had my account for 1 month (and got the annual premium) and I can't access my account at all. I've emailed the customer support multiple times throughout the day and nothing. I got one reply to my email through billing but I'm pretty sure it is some sort of automated email asking for confirmation number etc. I'm annoyed & frustrated.

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Guar Dian
US
May 19, 2022 7:20 am EDT

hello, I logged out of my course hero tutor account and am now getting redirected to the login page ,,I've tried multiple times but cant get through. Kindly help. Course hero account.

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Erick Gempesao
Leyte, PH
May 25, 2022 7:38 am EDT

I can't log in to my account.

M
M
Maharlyn amordevera
US
Jun 11, 2022 10:44 am EDT

hello I have same experience on this matter i can't enter on my account even my email and password are correct and suddenly there is no email regarding on this matter I just want to know if you recover your account and if it yes, what process did you take? Thank you!

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Hellen Keller
US
Aug 11, 2022 1:31 am EDT

I am unable to access my two-course hero account. I don't know what is wrong with this application.

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Durshi Patel
US
Sep 17, 2022 9:07 pm EDT

I have same issue I'm logged out of course hero I know my password and email. I paid full premium version for course hero and now no matter what I did , Its not letting me log back in. I have emailed course hero and they won't respond back. Please kindly reply at durshipatel21@gmail.com

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Daisy Jane
US
Oct 17, 2022 2:02 pm EDT

Hello, kindly help me log into my account, I can't access on google it says "bad request"it it's now almost two weeks I have sent several emails..my email is daisyjanepaquibot00@gmail.com

Thanks

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  1. Course Hero Contacts

  2. Course Hero phone numbers
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  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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    Nov 01, 2024
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