Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Delete the uploaded documents
Please delete these uploaded documents. Someone uploaded it without consent to the owner. Please give immediate action on this matter.
Here the links of the uploaded documents:
https://www.coursehero.com/file/101999868/TeoryaBisaTayutaydocx/
https://www.coursehero.com/search-result/?search_filter_id=626301019&search_rank=3&type=document&id=101999768&url=%2Ffile%2F101999768%2FFIL2A-PANITIKAN-NG-PILIPINASdocx%2F
Desired outcome: Delete these documents
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. Please submit a formal takedown notice at https://www.coursehero.com/copyright/ to request the expeditious removal of the content.
Thank you,
Customer Support
Unable to reactivate my account
I deactivate my account and I don't have any idea that my uploaded documents will remain. I want to reactivate my account and take down those uploaded documents. Please help me as possible. Thank you!
Account: [protected]@gmail.com
Desired outcome: To reactivate my account
Unable to reactivate account
I deactivate my account and I don't have any idea that my uploaded documents will remain. I want to reactivate my account so I can take down those documents. Please help me as possible. Thank you
Account: [protected]@gmail.com
Desired outcome: I want to reactivate my account
Unable to reactivate my account
I deactivated my account accidentally, now my documents that I uploaded before are still up even though my account has been deactivated. I want to access my account again to take down those documents I've uploaded.
Course hero id: [protected]@gmail.com
Hoping for your kind consideration. Thank you.
Desired outcome: To be able to reactivate my account
Replied
I cannot log into my Course Hero account again using my paid subscription
When attempting to log into my account I receive a message stating that my email or password is incorrect. I have verified that both are correct.
This is the second time the problem occurred in a month.
First incident Aug-4-21
Second incident Aug -21-21
Course Hero fixed the problem for the Aug-4 occurrence in their Ticket (#2309614), stating that my account was disabled in error, but the issue has returned. I have an annual account and have reached out to Course Hero, but am not receiving feedback on what's happening with my account.
Thank you for any assistance.
Desired outcome: Course Hero to restore my account and I am now owed two months of unlocks.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. We are sorry for the trouble with getting logged into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Account login
I tried logging into my account and an error message occurs. "There was an error. Please try again."
Replied
Unauthorised document from the original author
Please remove this document. The author upload this document without any consent from the original author -Dr Nur Azfahani Ahmad
https://www.coursehero.com/file/74282571/2Renewable-Energy-1ppt/
https://www.coursehero.com/file/74282617/1Energy-conservation-1ppt/
https://www.coursehero.com/file/74282638/Lect-2-SBS-BRI-IAQppt/
https://www.coursehero.com/file/74282805/Lect3-indoor-air-qualityppt/
Desired outcome: [protected]@uitm.edu.my
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. Please submit a formal takedown notice at https://www.coursehero.com/copyright/ to request the expeditious removal of the content.
Thank you,
Customer Support
Replied
Can't access annual premium account (hasn't even been a month)
Greetings!
I can't access my account. I try logging in and it keeps saying its the wrong password or email . I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my email and password. I'd tried to troubleshoot by clearing my cache and cookies, have tried another browser and the forget password option but still nothing. I did get one reply saying that my account was a basic account which is a joke because I paid for the annual premium and it hasn't even been a month yet (I have the receipts to back it up but still...) Will you help me with this problem? Thank you.
Desired outcome: immediate responses to concerns and be able to re-access to my account by end of day
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. We are sorry for the trouble with getting logged into your account but we would be happy to address your concern. Please give us a call directly (rather than email) at 888-634-9397, we are available 24 hours a day.
Thank you,
Customer Support
Replied
I want to remove all my documents from my account
I want to remove all my documents from my account because my studies is being affected and in some of my documents my name is being attached wherein my privacy is being violated. Here's my account name EarlSeaLionPerson112 and my email [protected]@yahoo.com. Please, remove all my documents because not only my studies is being affected but also my health I can't barely eat nor sleep because the documents must be remove or else my scholarship will be terminated. Thank you.
Desired outcome: Remove all my documents I uploaded.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
I want to remove my documents to my deactivated account
I accidentally activated my accounts, now I want to remove all my documents uploaded.
Username: EarlSeaLionPerson112
Email: [protected]@gmail.com
I want to removed all my documents in course title BSA 125B here's are the links of specific documents I want to be removed:
https://www.coursehero.com/search-result/?search_filter_id=615674058&search_rank=3&type=document&id=71552368&url=%2Ffile%2F71552368%2FActivity-1-income-taxpayer-classificationdocx%2F
https://www.coursehero.com/file/71551465/Cost-Accounting-BSA-1Bdocx/
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=7&type=document&id=71552364&url=%2Ffile%2F71552364%2FCase-Problemsdocx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=8&type=document&id=71553423&url=%2Ffile%2F71553423%2FBook2xlsx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=11&type=document&id=71551477&url=%2Ffile%2F71551477%2FEarly-Extinguishment-of-Debt-E10-20-p710xlsx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=10&type=document&id=71551940&url=%2Ffile%2F71551940%2FIAdocx%2F
https://www.coursehero.com/search-result/?search_filter_id=615690416&search_rank=1&type=document&id=71555368&url=%2Ffile%2F71555368%2FIA-3071docx%2F
Thank you!
Desired outcome: I want to remove all the documents on my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Stealing money/account being "gone"
I had purchased a $9.95 monthly subscription to CourseHero vial PayPal On July 23rd. However, instead of being charged the 9.95$, I was charged 119.40$. I filed a dispute with PayPal and provided documentation to show everything that happened. SOME HOW PAYPAL SIDED WITH COURSE HERO STATING THAT IT WAS BECASUE I "AUTHORIZED" THE FULL AMOUNT. No I did not! I was authorizing what I thought was 9.95$. On top of this, the next day, my account no longer exists with Course Hero. I emailed Course Hero about it and have not hard back from Jeffery (Course Hero). I am very upset as they have stolen money from me, PayPal is letting them steal from me, and now I can't even access my account, which I unfortunately paid for. Seems I'll have to other involved in order to get my money back. Everyone stay away from Course Hero AND PayPal.
Desired outcome: Want 119.40$ refunded to me.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us on Complaints Board.
We offer a **monthly rate at $39.95 USD** if members wish to pay month to month. If our members plan to use the service for an extended period of time, they can opt for the annual membership, **which does break down to the special price of $9.95 USD per month, but in order to receive this pricing, the payment is billed for the full year upfront at $119.40 USD.**
While we are empathetic to what you’re experiencing, we are unable to process any refunds once a dispute is filed and is closed.
Our apologies we were unable to provide you with the solution you were looking for. If you have any other questions please contact us at support@coursehero.com.
Thank you,
Customer Support
Wait, I think the same thing is happening to me. I can't access my account anymore for some reason with no notification or anything. ugh
Course Hero tutor: famtutor
This complaint is lodged against famtutor on coursehero rather than provide useful information they consistently and unnecessarily flag questions as missing information: to avoid answering.
missing information: reference (when a reference truly isn't necessary)
I was last flagged for choosing to speak my first language Spanish. This is the language we speak in my university.
famtutor flagged my post as Missing information: speak english
famtutor is not a helpful source and should be removed as a tutor
About reactivate account
Sir I want to reactivate my course hero account.some issues are faced me that's why I deactivated my account.so kindly reactivate my account. Regards. Engr Ali Sher
Replied
the documents i uploaded
I have uploaded notes from my lectures and notes and some personal documents specially administrative cases wherein the name of the respondents are not deleted and changed which has been asked to remove it immediately by the lecturers and the persons involved. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I really need to remove all of the documents from my account as soon as possible. thanks
Desired outcome: removal of all documents I uploaded and will deactivate my account thereafter
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Deletion of documents
I deactivated my account accidentally, now my questions that I uploaded before are still up even though my account has been deactivated. I wanted to access my account to take down those unnecessary questions.
below are the details regarding my account
username: BrigadierMoonJellyfish10
e-mail : [protected]@gmail.com
the course title that i wanted to delete is CB-JPIA-029-PERMIT.docx
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
All my uploaded documents in course hero
I have uploaded works from my university which has been asked to remove it immediately by my professor. I have accidentally uploaded several lectures from my university into course hero and now I really need to remove before there are action from the top level management of the university. I already submitted several take down notice. I really need to remove all of the documents from my account as soon as possible. Thank you.
Desired outcome: Deletion of all my uploaded documents
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Requesting immediate take down of all uploaded files in your database
Hi
A blessed day. I would like to takedown all the files that I've been uploaded under the account of StormWarning with a registered email of this account. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I don't want to expel from my school. Please and have mercy.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Requesting immediate take down of all uploaded files in your database
Hi
A blessed day. I would like to takedown all the files that I've been uploaded under the account of LeftRightLeft. My university wish to delete all the files. They give me one day to takedown all those files. I hope you can help me and forgive me. I seek for your immediate response action. Please help me. The given time start this day. Please help me and I don't want to expel from my school. Please and have mercy.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
Requesting immediate take down of all uploaded files in your database
Hello.
Good day. I would like to takedown all the files that I've been uploaded because the university wish to delete all the files that I uploaded. I seek for your cooperation and guidance. I hope you can help me and I hope you will delete it as soon as possible because they said that they give me one day to take down all those files. Thank you and have a good day.
Desired outcome: Delete all the files uploaded as soon as possible
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Replied
To remove the document I uploaded to course hero website
hello, I jeruiyotenoch.co.[protected]@gmail.com
submitted the work that was for my academic assessment and now when the institution checks on plagiarism, it indicates the work is plagiarized yet it is my work. so kindly remove it from the system so that it indicates it's my original work.please.
Desired outcome: removal of the doc ument in the website
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Thank you,
Customer Support
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024 - View all Course Hero contacts
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