Menu
For Business Write a review File a complaint
Course Hero Customer Service Phone, Email, Contacts

Course Hero
Reviews and Complaints

www.coursehero.com

Learn how the rating is calculated

4.5 26 Reviews 723 Complaints
Claimed
Course Hero has claimed their business profile
Write a review File a complaint

Course Hero Complaints 723

ComplaintsBoard
S
8:13 pm EST

Course Hero Remove all documents from my course hero account

I have a course hero account and I would like all the documents that I uploaded today to be deleted. My professor just recently today reached out to me to delete the documents for copyright reasons.

Read full review of Course Hero
Hide full review
ComplaintsBoard
S
11:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Cant login to my account

Hi, I cant login to my account and I need it back urgently pls help me to get back my account. I used google and facebook to sign up but cant login in today. Both accounts are [protected]@gmail.com and facebook [protected]@yahoo.com

Desired outcome: helo me to login back

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Commendation for the tutor's rating.

I have finished my probationary period last Monday June 7 2021. Apparently, I received another violation which resulted to revoking my account. The violation says that I plagiarized my answer even if its not. When I ask the support team they just told me that the violation is valid without any further investigation on how they come up on that comment. I have attached some supporting docs with regards to this complain.

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
7:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Requesting to delete my uploaded file in course hero

Good day Sir/Ma'am!

I would like to request for deletion of my uploaded file in Course Hero with the file name "[Template] Module 1- IP.docx". My professor told me to immediately turn it down or else I will be given a disciplinary action. I do not remember when was the exact date that I uploaded the file but I am very certain that it is one of these previous months. Since accessing files in Course Hero is not for free, it left me no choice but to upload my file because I do not have the required amount for it. The file that I was going to access on that time was related to the Indigenous People from which will be the basis of my answer on the given activity of my professor. However, it just so happen that we are prohibited to upload those files which compromise the intellectual property rights of my professor who originally made that file.

With this, I humbly ask in your good office to delete my uploaded file with the name "[Template] Module 1- IP.docx". I do highly appreciate if you could. Thank you very much and more power!

Best,
Kenneth

Read full review of Course Hero
View 0 more photos
Update by Kenneth Bryan Pajo
Jun 06, 2021 7:46 am EDT

I am based from the Philippines.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
9:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Remove uploaded document

I deactivated my account in coursehero hoping that my uploaded document would be remove but it's not. Can you please remove my document
Here is the link: https://www.coursehero.com/file/95795092/Exercise-04-Data-Managementdocx/
I accidentally uploaded it and it is not finished and not submitted yet.

Desired outcome: Remove the Documents

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
9:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Removing my files in course hero

I have uploaded my files from my university which has been asked to remove it immediately by the school. and I have accidentally uploaded all my files from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible

Desired outcome: remove all my files

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
10:24 am EDT

Course Hero reactivate my account

I want to removed my uploaded files but instead i deactivated my account. Please reply ASAP

Read full review of Course Hero
Hide full review
ComplaintsBoard
A
1:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero I cant Log in my account

Hello,

Why I cant access my account, I tried to log in just 2 hours ago and upload some files to get my free unlocks. While my uploads are processing I just leave it there, when I came back it got log out. When I tried to log in again, it cant pass in the log in page and the message keep saying "There was an error. Please try again." My account is relatively new, and this happened today May 23, 2021 and I hope you can resolve this issue. This actually the 2nd time that my account was deleted, or I really dont know if I got banned or anything. Please just let me know.

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
3:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Please remove the documents in my coursehero account.

I accidentally uploaded a 2 documents in my coursehero account. Its an information/notes from my university and it is strictly stated on our handbook that we should not upload it in any sites. PLEASEE REMOVE IT AS SOON AS POSSIBLE. I'M BEGGING. Otherwise, I will be expelled and probably be charge with plagiarism/copyright infringement. Please, remove the 2 documents that I uploaded there ASAP.

Desired outcome: I want my files to be removed.

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
4:37 am EST

Course Hero I cannot log in my account.

Good day! My University warned us to remove all uploaded files in your website. Can you remove all my uploaded documents? I need this as soon as possible. My file name is "Mherline Exconde". Thank you

Read full review of Course Hero
Hide full review
ComplaintsBoard
K
10:55 am EST

Course Hero I cant log in thru my gmail account

I cant open my account
[protected]@gmail.com

Desired outcome: I just want to be logged in and help me to find someone's help in my studies

Read full review of Course Hero
Hide full review
ComplaintsBoard
J
8:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero I am complaining about how to remove my files in course hero because some of my uploaded documents are not mine

Please help me to remove my uploaded files in course hero account because some of the files are from the University and I mistakenly and accidentally uploaded some of universitys files without their consent and university ask me to remove those files before they make legal action hope it will be remove
My university is about to kick me out because I posted those documents. I MUST get them deleted as soon as possible. Please let me know how to do so. Thank you.

Desired outcome: Account files remove

Read full review of Course Hero
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Someone uploaded my paper without my consent

I have filed a complaint through DMCA on someone having uploaded my paper without my consent but my issue is yet to be resolved. my ticket number is 2145400. The uploaded paper belongs to my client whom I had done an assignment for, and he faces suspension from the university. He is set to meet the disciplinary committee for the final verdict and this is the only way I can assist him. I NEED THAT PAPER REMOVED ASAP. Please let me know how how long it will take because my issue is so urgent.

Desired outcome: I need my paper to be removed from your site

Read full review of Course Hero
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
3:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Request for the removal of my course hero account and uploaded files

Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.

In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.

I am really hoping for the Course Hero to take action on this urgently.

Thank you!

Hi! Please help me remove or delete my uploaded files on Course Hero. Our university administrators are restricting us from uploading our works and someone else's works on any website, including Course Hero.

In connection, I decided to deactivate my account, thinking that my uploaded files will be deleted too, but I was wrong. Hence, I am begging for your help to resolve this problem.

I am really hoping for the Course Hero to take action on this urgently.

Thank you!

Desired outcome: Course Hero will remove my account permanently, as well as all of my uploaded files.

Read full review of Course Hero
Hide full review
ComplaintsBoard
J
3:06 am EDT

Course Hero Course hero will remove my uploaded file on their site

Please take down all of my uploaded files on course hero. Our university administrators restricted us from uploading our files and works on any website, including course hero. Please this one needs an urgent action. Please help me. Thank you.

Read full review of Course Hero
View 0 more photos
Hide full review
ComplaintsBoard
K
2:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Request to take down my uploaded files

Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I want to take all of it down because I am afraid that others will download and use it for any bad intention. PLEASE HELP ME!

Desired outcome: Remove my files on Course Hero

Read full review of Course Hero
View 0 more photos
Hide full review
ComplaintsBoard
T
10:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Uploading files and documents accidentally

I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I'm afraid that my professors might find out that I uploaded some of our class notes accidentally and I would get reprimanded. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: Completely remove all my uploaded files and documents in my account

Read full review of Course Hero
View 0 more photos
Update by Thea Marie Dela Cruz
May 06, 2021 10:16 am EDT

Hi I uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. I also wanted to raise my concern regarding the unlocked documents in my account. I would like to request to remove all of it because I'm afraid that my instructors would assume that I'm cheating in this site. I hope you'd take fast actions regarding my concern

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
1:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Error log in account

The error is "we failed yo log in you, please try again later"
I have encountered this problem twice with different account and until now i still can't access my account.
I have already try to use different browser, clear cookies but still none of these solve the problem. Please fix this problem. I use google account to log in, the email is the same as the email that i've attached

Desired outcome: Resolve log in issue so that i can access my account

Read full review of Course Hero and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
J
J
Josh Flores
US
May 14, 2021 6:01 am EDT

Also, may I ask if what is the number of coursehero customer support so that I can be able to speak directly to one of your representatives regarding the matter. Thanks!

J
J
Josh Flores
US
May 14, 2021 5:57 am EDT

Hi! I encounter the same problem also. my username is dominicalexis11@gmail.com which is the same as my google account. @Coursehero please help. Thank you!

ComplaintsBoard
W
8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Other people's personal information.

Hi. I am currently having the issue where I accidentally uploaded a lot of incorrect document which is all my privacy on it and need it all to be removed. Please help to remove all the document and course that have uploaded on my account on course hero. Thank you.

Read full review of Course Hero
Hide full review
ComplaintsBoard
E
3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Subscription

I subscribed for a special offer course hero offered to me for a 1 month description for $14.95 on March 28 and on the same day I have cancelled the reoccurring payment in my account so that course hero cannot take automatic payments in my account. By the way the 2 month subscription I subscribed is not the same as the annual subscription where it states that you have to pay $119.49 up front. The subscription is just for 1 month. But comes April 8 course hero charged me $119.40 for an annual subscription that I have never even subscribed to. So I filed a dispute with PayPal for an authorize subscription and for some reason course hero won the dispute and PayPal didn't refund my money. I called course hero and refuse to refund the $119.40 they stole from me and their reason is because I filed a dispute with PayPal and they kept insisting that the the transaction from PayPal is frozen which does not make sense why is it frozen if they won the dispute. It don't even make sense that I just signed up for a month subscription and a week after I got charged for a year subscription even though my month subscription just started. I called PayPal again and tried to reopen my dispute but PayPal could not open the dispute anymore and advices me to call the merchant and ask them to refund me the money again but when I called course hero again they kept insisting that refund is out of the option already. It has been so stressful in part and I do not have the funds at this moment. I just want my $119.40 back. Their customer service people are very rude as well. Course hero just steal peoples money. Do not subscribe or even think about putting your payment information to course hero because they will just take your money and have you sign up in a subscription that you never even authorized for.

Desired outcome: Refund for $119.40

Read full review of Course Hero
View 0 more photos
Update by ejdr1993
Apr 28, 2021 2:25 pm EDT

email is erikajovielle.93@gmail.com

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Course Hero Reviews 0

Looks like Course Hero has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint Applying for a Job as a Course Hero Tutor was resolved on Sep 25, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 502 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
2068 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.