Currys’s earns a 1.2-star rating from 308 reviews, showing that the majority of electronics consumers are dissatisfied with their purchases.
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Delivery driver demolished my gate and post .
On Thursday evening (2nd November 2023) a large delivery vehicle took a wrong turn and drove down our narrow private road which is a dead end with cars parked. The driver attempted to turn round and in doing so entered my private property and knocked down my gate post and in doing so damaged my gate. I went out on hearing the noise and spoke to the driver...
Read full review of CurrysVat reclamation for exported fridge - no longer supported
Hi there, I bought a fridge freezer from the Currys Store in Bournemouth (Branch 2878 Bournemouth; Receipt - 142064) on 01/07/2023 and was served by Willliam (Nice Gentleman) who was assisted by his boss (whose name I think may have been Mike). I confirmed that the item was for exportation and that I would need it delivered straight to the Shipper and...
Read full review of CurrysRepairs
I am very unhappy about the recent dealings I have had with Currys Repair Department. HISTORY I took my laptop into Currys in December 2022 to repair an issue I was experiencing with the laptop lid. It was returned to me on 17th December 2022 and the cost to me was £320. It was returned to me with a one year warranty on that repair. The laptop worked...
Laptop
Brought my laptop to the store, I discussed the persistent technical issues I'd been experiencing. Although my laptop is no longer under warranty, I've had it for less than two years, and it has been malfunctioning from the beginning, with the issues worsening over the last six months. This strongly suggests a fault that has been present since day one. With...
Read full review of CurrysOnline refund still waiting after item returned on 8th July 2023!
Order reference CUR2335294890
Item Borsch Tumble Dryer Series 4 WTH8522GB 8kg Heat Pump White
Collection Date 8th July 2023
I've called 5 times other the last couple of months. The last two times I've been told someone from your finance team will call me and no one has - very frustrating given you collected the item on the 8th July and I'm still waiting for my refund - £614!
Can someone please contact me to explain why its has taken so long for me to get a refund? My mobile number is [protected]. Email address simon.[protected]@jsmgroup.com
If no one contacts me by the 31st October I will go legal and I expect to be paid more than £614 as you have had my money in your account for over 3 months.
Desired outcome: Full refund plus interest by the 31st October 2023
Online/ phone lines and webchat
30/06/23 I purchased a freezer for my Aunt a pensioner with a disabled husband. I tried webchat requested a call back nothing, called several times again got cut off several times, requested call backs emails nothing, you have blocked me at every point to make this the most difficult experience of my life. The freezer was collected on 11/10/23, a refund was promised 3-5 working days, 8 working days later nothing so called again another 40 mins on the phone, was told it would appear in her bank another 3-5 working days we'll see. She was also promised £ 33.50 compensation as the freezer was only 11 weeks old and she lost over £ 100 in food, you then had the cheek via Kathryn Mansell customer service manager to send me a credit letter to spend in store. How can you treat people like this. You offer nothing as far as customer service is concerned just a brick wall.
Desired outcome: I want a full refund and my Aunt o get £ 33.50 measly compensation to go into her bank. A phone call from someone in authority ( won't happen ) to explain the whole mess, it will take to long to write it out.
Refund of paid for services not given
Dear Curry’s I made the order below and received the products. However, there was a problem with delivery times being changed on the day – which was on 17-10-2023 for the TV. It was initially confirmed by you that the time of the delivery on the day would be between 09:50 – 10:50 hrs I arranged my work diary to fit this time slot, thereafter needing to...
Read full review of CurrysCustomer service
I have visited the Guildford branch 3 times in the last month and been extremely disappointed with the service. This issues range from being given incorrect information on advice of purchasing a laptop which was not available in store so advised to order for delivery. Due to the waiting times at the counter I went home to order to then find the laptop...
Read full review of CurrysTrying to claim on Extended Warranty.
I started an online chat regarding a claim on my Extended Warranty for an item bought in 2004 for which £1.99 has been paid to you on 27th monthly for the past 19 years. Direct Debit no. [protected] The item is a Daewoo (no longer in business) DVD Recorder + VCR. The 'chat ' then said they would be consulting with a colleague. However the page transferred to Howly. The page then asked for my e-mail address and Bank Card details which I complied with thinking it would be required for an Insurance Refund. But then it appeared a sum of £39.00 was about to be TAKEN from my account. Fortunately my Bank messaged me asking for authorisation to pay which of course I declined. Speaking to my Bank they seem to think that my initial 'chat' online leftover SCAM page and they have now cancelled my Bank Card and I have also authorised them to cancel my monthly Direct Debit to Currys.
Desired outcome: Security of your website and a solution regarding my Extended Warranty on an item that is obviously no longer usable or repairable.
Treatment by sales manager
We bought a fridge freezer from galashiels branch three weeks ago, 03/09/23. It broke down 05/09/23, Went to store to report breakdown, Manager said to contact dealer and come back next day, which we did, When he said he was on phone all day and got no answer, He walked away making his mouth go saying he was fed up everyone complaining to him when things go...
Read full review of CurrysGenuine service and attitude of staff -
I am actually horrified about the terrible service I received. There was nobody to help me and then when I found someone she told me she could not advise me about any products as she knew nothing about them. When I agreed to buy she took me to the till which was not working and moved me on to another. I put my card in the card reader and got my...
Read full review of CurrysPhilip sounds bar CURS2339522250
PayPal have contacted you to refund me the money that you owed to them as you did not pay them. If you do not correspond I will have to take legal action against you and PayPal will back me up with all the information.
CURS [protected] my name bertmcnally tele number [protected] email address [protected]@yahoo.com address 8 trail cock road carrickfergus BT38 7nu and this is Reference number [protected] you give as well PayPal is Trying to work with you to get this finished with as this has been going on for weeks
My refund is £489.99
Desired outcome: My refund please
Haier fridge freezer
Hi,
Thank you for speaking to me this morning regarding my Haier fridge freezer (HBW5519EK - [protected]) purchase 13 may 2023 in store,
the sales rep instore gave me a number to contact, I have done all of this and wrote a complaints letter and still no voucher or cash back.
I have all so attached the sorry letter from Curry's in response to my complaint letter.
I have been a very good customer to curry's if you look at my payment plan of the purchases I've made over the past few years I have spent Thousands and always paid well in advance of due date.
But if this is how I am to be treated then I will take my custom elsewhere.
Regards
Jason Canetti
[protected]
Desired outcome: £50 voucher or cash back as advertised
Hisence fridge freezer
Paid for and delivered in 2020, delivered faulty so I drove back to the store and was told there was no guarantees on products anymore and that I should take it up with the manufacturer. I complained that it was faulty on delivery and I wanted a replacement. The manager gave me an a4 piece of paper with all of the manufactures phone numbers for all their products and and was told there was nothing they could do. I have written several letters to customers services over the last three years and now their customer service email address does not exist.
I am giving them 14 days to replace the product and I am then taking them to small claims court.
RE: CSUP5918843CR, RE: Re: CSUP5916603CR, RE: Re: CSUP5268370CR, RE: Faulty Fridge Freezer
Desired outcome: Replacement product
Im complaining about my information being used to purchase a iPad
EMAILED 25th September 2023 I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the recent accusations made against me by your company. It has come to my attention that I have been wrongly accused of purchasing an iPad through a credit agreement, which is entirely untrue. I would like to clarify that I...
Read full review of CurrysFaulty white goods
Hi I purchased the fridge freezer order number CUR2337994163 on the 21st of July. On the 19th of September it stopped working, I lost all the contents in the freezer an some of the contents in the fridge. The manufactures sent someone to repair it on the 20th of September, it couldn't be repaired and a new main board and compressor were ordered. While...
Read full review of CurrysCar and repair service for a hotpoint fridge/freezer
In April 2022 I purchased a Hotpoint H7NT 911T W H 1 FRIDGE/FREEZER - "Totally No Frost" it says. Along with a Currys "Care & Repair" contract , this announces a "7 Day Fix Promise" Just before Xmas the fridge section completely iced up and stopped working, a fault was logged with Currys/Hotpoint and engineer eventually turned up in the new year, quiet a...
Read full review of CurrysLogik fridge/ freezer: model number: lfc55w22
n Tuesday, 12 September 2023 at 15:18:28 BST, [protected]@aol.com wrote: Please see attached email that was not delivered last week. Hopefully, it wil get throughto the right team as I have had no joy speaking to anyone that can help Dominic Cardozo ----- Forwarded message ----- From: [protected]@aol.com To: customer.[protected]@currys.co.uk Sent...
Read full review of CurrysJVC-LT-50CF820 Fire TV edition 50"Smart 4K HDR QLED TV
This TV gave a wonderful picture quality for a few months until some shading appeared. From top left of picture down the picture fragments in vertical lines. Later, same from bottom right up. Now, in addition, there is a horizontal line across the screen made up of 3 or 4 colours. I have complained via call centre numerous times. We were told to factory reboot. This worked for 1 day before the same situation. We have rebooted many times (almost daily) for some relief.
We are totally fed up with this poor quality TV and also the lack of meaningful support from the call centre.
Desired outcome: Replace or refund towards upgrade.
Washing machine
Washing machine was delivered by Currys on 1st August 2023. It was immediately leaking. Engineer from Pacifica was called and attended on 8th August 2023 and advised the machine was faulty. Currys were unwilling to replace or refund the machine without an uplift number from Pacifica. Pacifica were unwilling to give an uplift number as the machine could be...
Read full review of CurrysCurrys Reviews 0
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Overview of Currys complaint handling
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Currys Contacts
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Currys phone numbers+44 344 561 1234+44 344 561 1234Click up if you have successfully reached Currys by calling +44 344 561 1234 phone number 127 127 users reported that they have successfully reached Currys by calling +44 344 561 1234 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 1234 phone number 288 288 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 1234 phone numberCustomer Service+44 344 561 0000+44 344 561 0000Click up if you have successfully reached Currys by calling +44 344 561 0000 phone number 24 24 users reported that they have successfully reached Currys by calling +44 344 561 0000 phone number Click down if you have unsuccessfully reached Currys by calling +44 344 561 0000 phone number 42 42 users reported that they have UNsuccessfully reached Currys by calling +44 344 561 0000 phone numberSales
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Currys emailscustomer.services@currys.co.uk100%Confidence score: 100%Support
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Currys addressPO BOX 1687, Sheffield, S25YA, United Kingdom
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Currys social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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