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CVS Complaints 3333

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C
2:11 am EDT
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My granddaughter and I were shopping in the CVS at 581 W Channel Islands Blvd, Port Hueneme, CA 93041. I had a horrible feeling that diarrhea was coming, and I had to act fast. We ran to the bathroom, but it was locked. My granddaughter ran to the one and only checker, who said they are not allowed to unlock the bathroom or give us a key. This was the...

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12:33 am EDT
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On Tuesday August 8, 2023 I went to the CVS pharmacy located at 9695 S Maryland Parkway Las Vegas NV 89123 to pick up my blood pressure medicine and I told the first person that I have new Part D Insurance and I want to make sure that you have this information for this prescription. She said she could not do it so she said the manager can help me. The...

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9:49 pm EDT
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The other day, I bought two mango sorbets because it was on sale at the right time. But after we ate it, we felt sick, had diarrhea and had to lie down. Very disappointing as it is a favorite item. Please let me know if there are other victims. The seal on the lid of the mango ice cream that I bought was peeling off, so I think the hygiene quality control...

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R
11:03 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS Pharmacy

I expect a drugstore to have all of my prescriptions at least for one month. That would be fabulous! Every month there is at least one prescription I have to wait at least a week for. This month it was three. All three have to be taken daily! This Pharmacy does not care. They can get your money from someone else it doesn't matter whether you die or not.

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9:59 am EDT
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Every month or so, CVS sends a coupon for 25% off your total order and every time I use it I run into problems. It won't scan at the self-scan machine (says the salesperson, "Oh those don't work there. You have to come up here..." and then I have to wait for 5 to 10 minutes as they try to scan, cancel, rescan the coupon. I hear the usual excuses, "Coupon...

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C
4:30 pm EDT
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CVS Prescription stock

Cvs on 291 s Coombs street napa CA

Today is Friday and I’ve been waiting since Monday for my adhd prescription to be filled. The pharmacy says it’s out of stock until probably Monday. I feel really awful. I have a migraine, I can’t stop sleeping. I don’t think this is acceptable. Is it? As a patient I have no idea what to do other than write this.

Desired outcome: I’d appreciate a response

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7:38 pm EDT
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Store # 7716 the Pharmacist on duty tonight at 6:26 on 7/3/23 He first did not ask who the medication was for 2 different people and the pharmacist proceeded to ask if I was taking the HCL or other version. I had nothing for reference to what he was talking about or which person. Then we told him it was which ever the doctor prescribed. He claimed he wa...

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K
4:30 pm EDT

CVS Extra care pass refund

Good afternoon-

My name is Katina Bryant and I am filing this complaint because I am being charged $5 a month for a service that I cannot use.

I went to CVS on 8/1/2023 and wanted to use my CVS credit. At that time the cashier stated that she does not see my information in the system. Then I said ok just use my coupon that I just received from the pharmacy; she stated I could not use that either. She suggested that I call to get this situation straight.

I called customer service and spoke with a representative on 8/3/2023 @3:40pm asking for a refund. At that time, I was told that my account has been closed since May 2023. So, I asked why I could not cancel and get a refund and she stated that my account is closed. I am still being charged on a closed account. I checked my bank statement today and is being charged $5 again. I gave her my card information and account number. I asked to speak with a supervisor and she stated they are all in a meeting so I should call back and go online to update my information. My question is why should I have to update my information if my account is closed and why I can't be refunded for these charges?

Please advise with a call back at [protected].

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3:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS Pharmacy

I am not going to say whether I spoke to a man or woman because I am not complaining to get someone fired. I just want to be spoken to politely and not a bother. I called because my PC sent a refill for my prescription in. I called because it had not been filled. It evidently is on backorder. I called to ask if they had any idea when it may be in. I was told rudely "no idea when its in we will fill it." It wasn't the content it was the attitude. I realize everyone is very busy and I didn't mean to bother anyone but it is not the first time I have felt this way. The techs dont like to wait on customers picking up prescriptions and it is very obvious at times. These are our medications so all I am asking is just be nice. I work with the public also and believeme I know they can drive you crazy but you just have to smile and do your job. Thank you for listening.

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11:34 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

The female pharmacy technician named Phillitta, working at the Lawrenceville location in Atlanta, GA, raised her voice at me during a phone call. This occurred because there was a line at the store and they were dealing with a high volume of customers. I found it puzzling why she chose to answer the phone instead of perhaps asking if she could place me on...

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5:38 pm EDT
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CVS Prescriptions

Good evening,

This is my 2nd time going to CVS in Cedar Hill Texas to have my prescription filled and the messed up the doctors instructions for the same prescription. It happened three months ago on the same prescription and each time the individual that was assisting me was rude and nasty!

They want to talk to you like your an idiot and the part that really annoys me is that the prescription I get every three months and have for at least three years is for Albuterol Sulfate HFA Inhalation Aerosol, I get 2 inhalers per month for 3 months. Last month the prescription was messed up and it took me three weeks to get it fixed. When this happens it costs me more money because they charge me twice for the same prescription. The missing inhalers cost me twice it would cost me if I receive them all at the same time.

The part that is the worse is they are rude and disrespectful they do not care that CVS is cheating people! I would like someone to contact me ASAP to discuss this terrible customer service. My name is Cynthia Brown [protected] and would love to speak with someone at headquarters.'

Thank you,

Cynthia Brown

[protected]

Desired outcome: Refund of $20 for the extra cost to me and for being disrespected your reps and Pharmacist need customer service training really bad.

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11:59 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, I am writing about the disappointment and concern regarding the condition of the bathroom facilities at your cvs drug store @ 11mile and lasher.. Southfield michigan.. During my recent visit on july 11. I had the unfortunate experience of encountering an extremely filthy bathroom. The lack of cleanliness and maintenance was not...

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5:38 pm EDT
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CVS Closure without notice and incorrect prescription information

I went to the CVS Pharmacy within Target at 1 Mifflin Street in Philadelphia, PA on Friday, 7/28/23 around 3pm as my prescriptions were due to be ready for pickup at 2pm. I was picking up two epinephrine pens and seizure medication for my four year old daughter. Upon arriving at the pharmacy I learned that it was closed "because the pharmacist never showed up and the backup pharmacist apparently got into an accident."

I called customer service and spoke to two different representatives. The first individual I spoke with was incredibly rude and continuously interrupted me or cut me off mid-sentence. He offered no solution and transferred me to his superior. The woman I then spoke with did much of the same thing: she did not offer any solution and continuously spoke over me rather than listening to my concerns.

It is unethical to close a pharmacy without notice and without a backup place to open during scheduled hours when people are in need of life-sustaining and life-saving medications. If a physician is unable to make it to the hospital, they certainly do not close the hospital - they have a backup plan in place and emergency coverage in place. It is absolutely unacceptable and unethical to prevent people from getting medications that is pertinent to their health and well-being when they need it and are scheduled to have it.

Further, I was told that the medications would be available for pickup when the pharmacy reopened, although a date or time for reopening was unknown. I returned to the pharmacy on Saturday, 7/29/23. The pharmacy was open, but the seizure medication was not available - the supervisor who was the second person I spoke with on Friday sent the prescription to a different pharmacy without my knowledge or permission. The pharmacy that was supposed to have it only had enough for a three day supply so now I am still waiting for the full prescription to be filled three days later. Lastly, when I asked the pharmacist about the unexpected closure on Friday, he immediately lost his cool by raising his voice and telling me that he's "had a few rough days and they continue to be rough so I will probably close the pharmacy again and no one will be able to get their medication."

Desired outcome: Leadership team to create a comprehensive plan for coverage to keep the it open during all scheduled hours.

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3:33 pm EDT
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Went to cvs to pick up antibiotics for a 5 month old with an ear infection. When asked date of birth I said 2/23/23. The lady said no. Thinking I had my dates wrong I said 2/22/23. Again she said no. The correct date is 2/23/23, as I said the first time. Worker asked me for first and last name, which I gave her. She again said no there is nothing. I said I...

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5:20 pm EDT
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My name is Mary Shea I go to the CVS in O'Fallon Illinois. to buy all my Gift cards. I went in there a couple weeks ago and bought 2 -25 dollar Amazon gift cards for a Birthday. I go in there 2 times a month and buy 50 gift Cards and I always get a receipt. This time I didn't get a receipt she said they were out of Paper. Because I go in there so much and I...

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K
6:42 pm EDT

CVS Refund not received after online order canceled.

I placed an order on March 5, 2023, but the order was cancelled due to a system error. I immediately contacted CVS for a resolution and was transferred to 3 different departments with no resolution. I was told that a representative would research the incident and get back to me. I received a call back almost a week later and was advised that an incident would be opened and a refund request. After several weeks of not receiving the refund, I called again only to be bounced from department to department. Then I decided to submit an email inquiry on April 29, 2023. I received a response to the inquiry confirming that the issue was resolved and a refund was issued. The email advised that it would take several days for the refund to be returned to the gift card. As of July 26, 2023 I still have not received the refund. I have called numerous times of the last several months but the employees have not been able to assist me. Today, I spoke with 3 different employees in customer care, the gift card customer service and the refund department but none of them were knowledgeable enough to provide a resolution. The last representative in the cvs.com department told me that "there was nothing she could do because it had been too long since I placed my order. This is both disappointing and frustrating. My customer service experience with CVS has been extremely poor.

Desired outcome: Refund of $31 to gift card and a formal apology

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4:28 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

CVS Store cleanliness

Subject: Complaint about Unsanitary Conditions at CVS - 3055 Broad River Road, Columbia, SC 29210

Dear CVS Customer Service,

I am writing to express my extreme disappointment and concern regarding the unsanitary conditions I encountered during my recent visit to your store located at 3055 Broad River Road, Columbia, SC 29210.

Upon entering the store on 7/26/2023, I was appalled by the overall cleanliness and hygiene standards. The store appeared unkempt and neglected, with evident signs of dirt and debris scattered throughout the aisles. The floors appeared to have not been cleaned in a considerable amount of time, and the presence of trash in various areas was quite alarming.

As a loyal customer, I believe it is essential for CVS to uphold high standards of cleanliness and hygiene to ensure a pleasant shopping experience for all patrons. The conditions I encountered were not only unsightly but also potentially hazardous to the health and well-being of customers and employees alike.

I request that immediate action be taken to rectify these issues and improve the overall cleanliness and maintenance of the store. Regular inspections and thorough cleaning protocols must be implemented to prevent such situations from recurring in the future.

I hope that CVS will take this matter seriously and address it promptly to restore customer confidence in your establishment. Your commitment to maintaining a clean and safe shopping environment will undoubtedly enhance the overall shopping experience for all customers.

I trust that CVS will take the necessary steps to rectify this situation and prevent similar incidents in the future.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,

Gregory Whittaker

[protected]@gmail.com

Desired outcome: New carpet ASAP!!!!!!!

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4:02 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Every time u go to pick up your medication they r never ready. Wait time is horrendous and it doesn’t matter if it’s outside drive thru or inside pick up someone needs to audit this store unannounced and see what’s going on The store in question is in Millerton, NY IM SERIOUSLY gonna transfer all my scripts They keep telling us they r behind and not enough staff Thank You Karen Martel

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11:07 am EDT

CVS Pharmacy

It is unacceptable for anyone to be put on hold for over thirty minutes when trying to check on a prescription. On hold for 43 minutes and just finally hung up. If the pharmacy in Benton, MO can’t handle it’s job, maybe you should hire more people or just close said pharmacy! This happened on July 26, 2023 at your Belton, MO location with the phone number of [protected]. This is an ongoing problem with this pharmacy and should really be looked into. I don’t know why the government with TriCare would use such a corporation that cares nothing for its customers!

Desired outcome: Answering calls in a timely manner!

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10:51 am EDT
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I called in 2 refills, 1 for Alprazolam and one for zolpidem on 7/7/23. I went to pick them up on the 7th and was told they never received any from my PCP Dr. Doherty. I sent in a refill request through MYCHART the next day at work. The PCP office let me know they were sent. long story short I work with the Dr. who Rx'd the medication, I watched him send it...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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