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CVS Complaints 3333

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10:17 am EDT
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CVS has a ECB deal on Atkins Bars.. buy 2 and get 5.00 ECB and pay 16.00 for 2. The cashier told me I would not get the Atkins bars at 2/16.00 unless they were the same flavor... which limited me to 1 flavor. Have never heard of this before on ECB and the circular did not mention it either. Also, she would not accept the CVS coupon for 50 cents off Gold...

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10:20 am EDT

CVS price gouging

Please read all the way through. This might be a long post but the facts are important. CVS -Caremark is guilty of price gouging. This is especially true for those of us who do not have Prescription coverage. Look at these numbers. CVS charges $59.85 for 10 (ten) Buphenorphine 8 mg tablets. CVS charges $70.00 for a "Z-Pack". CVS charges $39.00 for 30 (thirty) Sertraline 100 mg tablets. I happened to receive a postcard from a new pharmacy that opened in my area. So I thought I would give them a call to check their prices. What I found out is astonishing...
First the Buphenorphine. CVS charged $59.85 for ten 8 mg tabs, new pharmacy charged $47.00 for 20 (TWENTY) 8 mg tabs! Twice as much for less money! Then the Z pack. I paid $70 for at CVS. New pharmacy charges $15! Then the Sertraline. I was paying $39 for 30 tablets from CVS. New pharmacy charges $6!

The owner of the new store assured me that he is making a profit. Of course he is! We expect him to, he is in business! He's still turning a profit but look at CVS and how they are taking such advantage of customers without insurance! Even those with insurance run into trouble! Last year they charged me $115 for an Rx for my mother who has MediCare. I asked are you sure you put it through the insurance? Yes, yes I'm sure. That is the co-pay because it is a Tier Three drug blah blah blah. My mom needed the medication, so I, of course, paid the money. Then I called Medicare about two weeks later to find out why the drug was so expensive. They told me the drug is covered with a $7 co-pay and that no claim was ever submitted for the last Rx that I paid for. Oh and by the way, just to be clear, It was NOT a Tier Three Medication. The CVS white coat was just making up BS to get me to pay him and shorten the line! I hate typing in all caps so pretend this is bold, OK? >> If you are a CVS customer with or without Rx Coverage I urge you to shop the Rx around!

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Update by Rob7458
Jul 18, 2015 3:53 pm EDT

You are right, the true definition of "price gouging" is raising a price following a sudden demand. Your suggestion that I shop elsewhere is well taken. In fact, it was the entire point of my original post. I have found much lower prices and no longer use CVS Pharmacy for my prescription needs. My point was to present actual evidence that the store is taking advantage of the high number of uninsured Americans. Maybe that's not "gouging" by dictionary definition, but it's surely an unfair practice born of corporate greed. Thank tou for your comment.

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The Truth You Must Know
US
Jul 20, 2015 6:59 am EDT

"My point was to present actual evidence that the store is taking advantage of the high number of uninsured Americans. Maybe that's not "gouging" by dictionary definition, but it's surely an unfair practice born of corporate greed"

Businesses are entitled to set their prices however they wish. Consumers are entitled to purchase where ever they wish.

There is no "actual evidence" in your complaint beyond this basic concept of what a free market is.

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The Truth You Must Know
US
Jul 09, 2015 12:37 pm EDT

I don't think you understand what price gouging actually means. Go to another store if you find their prices better.

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2:48 pm EST

CVS price gouging

I just posted this on their facebook page but doubt they will let the public see it. ""your people in shreveport are either crooks, idiots or lying, don't know which, but they have cheated my brother on these meds for two years! I have filed complaint with the lousiana board of pharmacy. "my brother has been using cvs on youree drive in shreveport for about two years, every month getting his script for losartan filled and paying $79. 02 each time. In december, for no particular reason he took his script to drug emporium, gave them all the same insurance information and they filled his script for $8. 43. Same script, same meds, same insurance. I called cvs and asked them about it. They said they "didn't have" his insurance on file. (I can assure you my brother did give him all his insurance info - they either didn't enter it, or entered it incorrectly) . So if you use this pharmacy, you might want to check around and see if you can get your meds cheaper somewhere else. It's hard for me to believe that a reputable company with any kind of mediocre staff would not be at least curious as to why an 85 year old man wasn't using insurance. Even the worst customer service would require them to at least ask about his insurance when month after month he got the same drugs there at this high price. But the people there were very rude when asked these questions. Just saying, you really have to look out for yourself these days. "

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99 Percenter
US
Dec 04, 2015 12:41 pm EST
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I have been filling my prescription at the CVS pharmacy in Rockville Centre, NY for several years. The price for a 30 day supply of 225 mg generic Effexor, (Venlafaxine) $ 250.00 has remained exactly the same during this period (4 years). The the manufacturer listed on the bottle is OSMOTICA. When I called to refill my prescription this month the pharmacist informed me that CVS no longer carried OSMOTICA (he told me OSMOTICA stopped making this medication) and as a result, they were dispensing the generic Effexor by a new manufacturer (UCB) and that the price for a 30 day supply of 225 mg Venlafaxine would cost now cost me $372.11. Excuse me? With no alternative at the moment I filled only 15 tablets. I got home and realized that the new pill is identical to the old - Same exact markings. I go online and learn that: July 1, 2015 WILMINGTON, N.C.--(BUSINESS WIRE)--October Osmotica Pharmaceutical Corp. is announcing that Venlafaxine Extended-Release Tablets, 37.5 mg, 75 mg, 150 mg, and 225 mg, which was approved by the U.S. Food and Drug Administration in May, is now commercially available through its marketing partner, Upstate Pharma, LLC, a subsidiary of UCB, Inc. Why did the pharmacist lie to me? I don't know, but I intend to get to the bottom of this outrageously blatant example of price gouging by CVS!

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Ruth and Kevin
Orange, US
Jan 26, 2015 10:58 pm EST

Childish name calling how immature

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12:35 am EST

CVS sick and tired of being sick and tired of a pharmacist

I have recently ran into a problem with one of your employers. I feel as if this is a racial matter. I have not had an issue with anyone else on your staff. Unfortunately this gentleman goes out of his way at times to give me problems when it comes to filling my prescription. And the reasons he has shared with me make no since what so ever, for example . He says I'm the only person who can call my medicine in. Which is not true. He said my grandmother and wife are no longer allowed to call it in. He has made threats saying he will no longer fill my prescription and I will have to find another location, if I kept calling at my convince to get my prescription filled. So what do I do to solve this problem since I've been a loyal customer for over three and a half years with the same prescription, to solve this inconvenient situation. I've called asking to speak with a different manager he refuses, and to give his name . I've lost time from work, along with being reprimanded by my employers for simply trying to have my medication filled. Will somebody please help I really don't want to have to go back to Wallgreens. Thank you for taking the time to read.

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Trackman93
US
Feb 03, 2016 3:36 pm EST
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Try an independent. I've worked at several chains, it's much the same not enough help and loads to do. At independents you can speak with the CEO! Most understand importance of customer loyalty and there are still some out there not playing the pricing game which many pharmacies follow walmart, sure you can get a cheap $4 but somebody is paying the difference and next antibiotic it may be you, a nice cost plus certain dollar amount comes out fair for both parties, cvs, Walgreens, Walmart, etc play that system heavily and force it on pharmacies through their PBMs. Just don't support it, and heck just maybe the CEO will show up and do business with you- think that will happen with cvs?

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Stephenll
US
Jan 01, 2016 6:16 am EST

There pharmacists just don't care about any form of customer service. And that being nice. There is one old pharmacist in Millbrae, CA which is just a loser. He go out of his way to be rude to every one.
I just had enough and going to switch to Walgreens.

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8:02 am EST
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CVS Cutting hours to hard working pharmacists and their techs

The company has recently slashed the hours of the pharmacists and there techs at the store. This is what is wrong with corporate America today the economy is starting to bounce back the stores stocks are as high as ever. So what do they do they decide to take hours and money away from people that need it the most. The hard working pharmacist and tech who sometimes never get a chance to eat or take a break. cvs should be ashamed of itself and I as a consumer will probably never step inside the store again. Great job CVS. Take way from the people that make you the billions of dollars

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5:03 pm EST
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Today 12/21/2014 was the worst experience I have ever had in my entire 24 years of life. I am a single mother full time student and after school counselor I often am doing too many things at a time. during my usual craziness I misplaced a few thing and was on the way to pic up my daughter and I walked out CVS located at 129 Fulton street. I was apprehended...

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2:35 pm EST
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CVS pharmacy staff

After reading all of the other complaints (700+) and seeing that none have been replied to or resolved, i feel like writing this is point less. But I have to speak my peace... The pharmacy staff, on numerous occasions, are RUDE! Why is that? And why do many of the complaints say the same thing? Corporate, you need to do something about this frequent problem! Its unnecessary and should be addressed!

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6:51 am EST
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CVS pharmacy service

I am purposely listing a town that is near a couple CVS pharmacy stores out of fear of retribution. I am a nurse who does pharmaceutical research. Do I know my drugs. I am treated poorly by the pharmacy staff. They are nasty and unhelpful. They act like the customer is a constant annoyance. They don't listen to he customer especially the pharmacy techs Sk they get things wrong. I am short changed pills and made to believe I have the correct number but am out of meds before I can refill even though I am taking the correct dose. This is dangerous and could result in a malpractice suit.

They are nasty and don't listen to their patients. You are so busy ending smoking you might want to fix your pharmacy staff. I am leaving CVS for another pharmacy.

The CVS my mom USED to use couldn't get normally prescribed drugs in under 1 week. Great track record. I will be talking to my family attorney because this has been an ongoing problem. Your temp/ fi in pharmacists by the way are nastier than your regular pharmacists.

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4:32 pm EST
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CVS Won't fill doctors called in prescription

My wife had an operation on both of her feet our doctor gave us a oxycodone percription .after i got her home she started vomiting the next day out doctor said i was the pain percription (oxycodone) and she was calling in to the CVS pharmcy .i drove to the pharmcy ( this was sunday) to get a different pain medcine and peomethizine for her nausea. When i got there the pharmist said the doctor doesnt have the athority to call in narcotoic for her paitent. This was unnessassary pain and suffering for my wife they were very smug and rude at CVS and so proud that they could deny a doctors request

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dw0320
Tampa, US
May 25, 2015 5:35 pm EDT
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Letting someone suffer in pain seems to be the "norm" these days, especially in Florida. It is cruel and totally unnecessary as pain meds were developed for PAIN. The whole situation makes me sick. I suffer everyday with chronic pain, unable to find pharmacy that has medication in stock or simply refuses to fill. Yet I hear of people filling prescriptions for controlled substances at same pharmacys that denied mine and I have come to the conclusion that they fill these rxs for CASH vs accepting my medicare insurance. Shameful. And Florida attorney general thinks shes got prescription drug abuse under control? Give me a break.

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concernedadvocate
Jackson, US
Jan 01, 2015 8:06 am EST
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While I understand the concern with your wife's pain. As of October 1st or 31st 2014, All schedule 2 Narcotics cannot be called into pharmacy. Either written or electronic prescriptions are required. I am surprised the doctor was not aware of that. CVS should have called the doctor though and asked him to send a written or electronic prescription in. Letting anyone suffer through unnecessary pain and suffering is morally wrong. Just my thoughts

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11:55 am EST
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I have been going to this cvs since they have opened. I am not sure what is going on with this cvs, but on three different occasions at check out, I was being charge two times more than I was suppose to. Two times I was stupid and did not check the receipt until I arrived back at the house. Once was buying personal items as in shampoo and conditioner. I did...

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11:25 am EST
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I was buying my prescription drugs here for the past few years now and they was overcharge at anytime they wants too. I had a same prescription drug and they charge from $23.99 at one time and $305.13 to another time (in about 3 months)...and also some of other prescription over $100 dollars different. Some other times, they charge me cash and also claimed...

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8:56 pm EST
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CVS sale starts on sunday

sale starts on sunday i arrived at 730 am as soon as store opened the 3rd person to enter store. in this weeks circular there was licensed flipeez hats disney elsa for the price of $19.00 the store clerk could not find them she called the manager on the phone to inquire about them he told her to tell me they were sold out. instead of him coming out to talk to me personally. also how could they be sold out if the sale just started today and i was the 3rd person in the store.and the only one inquiring about the hats. some thing is wrong with this picture. could it be that when something is on sale that employees and management take the items instead of them being available for sale on the date the sale is suppose to take place.this is not the first time this has happen at this store.

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2:03 am EST
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Ive filled four complaints against the pharmacy in general. The last complaint which was made because the main pharmacist in charge was on vacation so, of course there was another "temp pharmacist". I came in 1 day before my refill was due and as the pharmacy technician like always has to ask the pharmacist "temp" at this moment and its a c2 controlled...

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5:18 pm EST
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CVS Excessive wait time, not having the flu medicine available even though advertising that it was available

I had tried in October for the entire month to get the Flu shot that was supposed to be available. Always some excuse as to why I could not at that time get the shot. I got the flu on November 8, 2014. I was doing a neighbor a favor by taking her to pick a Rx. It was not ready, then she was handed the wrong RX and finally after 45 minutes she was able to procure her Rx and walk out the door. 45 minutes to pickup 1 Rx. This is unacceptable and this is not the only time the wait is up to 20 minutes or more. Maybe CVS Corporation should hire more competent customer service people. In January I will be transferring all of my Rx's to another Pharmacy. I know I am only one person, but I am not the only customer upset by the slowness, inept service.

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6:25 am EDT

CVS these [censor] tried to steal from me

This company CVS Card Savings tried to steal from me, but the rep from the bank called me and informed that they stopped the thief. Also I haven’t money on the account, so they couldn’t charge me. I wanted only to warn other people not to use this horrible company and post comments about your things with them. It might be very helpful info. Thanks.

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10:13 pm EDT
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I had three medications filled on 9/23/2014 with one of them being Oxycodone/Acetaminophen 10/325 Qty: 30. When I picked these up they put the 3 prescriptions in a plastic bag and handed them to me. II didn't inspect them individually so I had no idea the Oxycodone was short before leaving the pharmacy. Since I didn't need any of these meds right away, they...

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8:12 pm EDT
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CVS manager mistreating a kid

Manager inappropriately told a child not to try a color of a crayon in a space full of colors (like a trying space, or testing space)
Did not apologized and was rude when I pointed out that the colors in that space were misleading (looked like the space was there for that purpose)
The manager named: montie continued talking without listening to my explanation as a customer. raising his voice at me (the customer)
I had over 200 in merchandise ready to pay. of course I left and didn't buy anything.
I can only imagine how he treats the employees if he treats a client with such a disrespect.

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MkStItCh
West Seneca, US
Aug 21, 2014 8:21 pm EDT

You did not have $200 in merchandise ready to be cashed out at a CVS...

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3:55 pm EDT
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CVS horrible

CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn’t need it and why. Five minutes later, they called the person listed as power of attorney and told them I had refused to refill a prescription and wanted their permission to refill it. The nerve of these folks but there is a lot more!
On their website they claim “At CVS Caremark we work hard to make sure your prescription benefits work for you. We want you to stay healthy.” I generally take generics except for one and the generic does not work for me. They claim they are exactly the same but they are not. Generics are allowed a 10% variance in the active ingredient. The doctor in this case wrote the prescription and wrote “dispense name brand only.” Those lying ### called the doctor behind my back after I wrote on the mail-order form that I would not accept generic and told the doctor that my insurance would not pay for name brand. That took me three weeks for me to get that straighten out and it was not because of the insurance company or the doctor.

Now the wonderful care that CVS Caremark goes on. I mailed in a prescription for an important medication that you are not supposed to skip taking. They claim there was a billing issue so they CANCELED the prescription. Yes I said “CANCELLED”. Not a phone call or anything. I went to their website to check on the status to find out this information. So, I called them yesterday 7/30/2014, got the billing issue /mistake straightened out and they said they would process the new prescription and send it out ASAP. After looking at their website today nothing had changed. So I called again and they said they had mailed the prescription back to me so there is no prescription to process. I have not received it and I am out of the medication.

Does these actions look like they want you to stay healthy? I have to go here due to my Blue Cross insurance requires me to go through them. I will be looking to change insurance. Meanwhile I have to take off of work, go back to the doctor and get a new prescription and wait three weeks before I can start taking it again. That is how long it take to get a prescription processed through them. It is no wonder that CVS Caremark is not BBB Accredited.

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truth is mine
US
Jul 30, 2014 5:26 pm EDT

has it occurred to you that this is your fault? next time turn in your scripts sooner.

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3:12 pm EDT
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Pharmacy Location: CVS Pharmacy, Store #9944 3081 Stevens Creek Blvd Santa Clara, CA 95050 Pharmacy dispensed incorrect amount of medication. I have been on the same meds for 4 years and never have received the incorrect amount. I tried a different CVS Pharmacy location because they carry a specific manufacturer of my medication. This same location shorted...

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CVS prescription shortage - critical to stop life threatening seizures

Shortage of phenobarbital required to stop life threatening seizures. of course this is a controlled substance, so early refills are not allowed. my last pick-up was june 22, 2014 for a 30 day supply. I called in the next refill on july 18, 2014 for pick-up on july 19th. I was told that I could not pick-up the refill until july 22nd (30 days from previous). guess what, I do not have enough pills left to make it to july 22nd. was I shorted? I believe that I was. also, the pharmacy tech was rude about this when I complained about it. needless to say, I have fired cvs forever and moved all of my prescriptions, not just this one, to walgreens. I will also be counting all of my meds before I leave the store from now on. this will never happen to me again. amazing how you cannot trust anyone anymore. if cvs would enforce some random drug tests on these people, they could probably find out who the culprit is.

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Jimmyted
Hialeah, US
Jul 21, 2014 10:54 am EDT

At 101 Hialeah dr. Fl cvs store has a really bad manger names Alex .
I won't go to cvs anymore 。he is killing cvs business. He said he doesn't care about this, because whatever he can get more than $57000 a year from cvs!
He is the worst one I have never seen. Selfish !

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Fred314
US
Jul 21, 2014 11:56 am EDT

What did he do to you? How can you have any conflict? You pick out what you want, pay for it, and he says, " Thank You, Have a Nice Day". What other transactions are you having with this guy?

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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