CVS
Reviews and Complaints

Pharmacies count in 5s. No way to confuse 30 for 60. The ONLY way you would get only 30 of a 60 is if your insurance will only pay for 30, which would give you a bottle marked with ONE refill.

Errors happen when humans work. Even you. It is easy to have the doctor fax in a new script. Unless it was a narcotic, which them has to be on tamper proof paper.

I am located in Miami, Fl and the something is happening to me. I cant believe the service that I received after something so sirius has happen. The pharmacy's told me you need to go back to your doctor and get a new one there is nothing I can do. I called corporate and they stated that the supervisor will be calling me back, I stated the same one I have been calling for over a week and have not received a call back? All I want is for CVS to reimburse me for my additional expenses due to there negligence. I am filing a compliant with the state board of pharmacy and in addition the DEA must be aware of this malpractice specially with controlled substances. At the end of the day this is a drug and someone could have it...

Accident/damage reports almost always need to be completed in-store at the time of the incident.
Good luck.

i went into cvs to pick up script.a girl came up(pharmacy tech)and said im not stupid.i was floored and said no one called you stupid.she says well, i want you to know im not stupid and we are having problems with our printer today.oh my, i think she was acting very stupid.what kind of people do they hire?drug addicts, drunks?she defiantly has a problem working with the public.

I am currently perscribed a perscription that requires a daily timed dosage. Due to the incompitance of CVS pharmacy in Buddlake, NJ today I was unable to fill my script. Apparently this pharmacy has a limit as to the number of times I am allowed to refill a very expensive script. Therefore i was forced to go to another CVS pharmacy where I was told that there was NO reason I should have not gotten my perscription. This is total and utter discrimination to a patient being perscribed a narcotic med.I was told that Buddlake pharmacy deleted my perscription completely with 12 pills still left to be filled. I am very responsible and I take ONLY my perscribed dose, I pay out of pocket so I can only fill on payday...I should not be descriminated against because of this. I am embarassed and very angry that I had to deal with this major issue today and the way that this pharmacy treated me. No one should have to go through this mess just to be given what is rightfully theirs. I will never return to this pharmacy again and I plan to take further action on a later date.

my dr's office faxed a RX at 800 pm on fridy night when i showed up and 900 i had to wait for half an hour in line just so i could be told they did not have it, when i asked them to check the fax was told there was no fax and then they realized the fax machine was not even on. when they turned it on my RX printed out and after there negligence they told me i had to wait for an additional 30 mins, , and hour went by before they called my name leaving the pharmacy nearly an hour and a half later. this is not the 1st time i have experienced this, but because its a 24 hour pharmacy i keep using them, when i need an RX filled at odd hours.

Our CVS Pharmacy appears to be overwhelmed with business. Prescriptions are not filled according to automatic refill. You must wait. Wait times vary at this particular location. I have waited anywhere from 10 minutes to one hour, only to be told that my script still wasn't ready. One of the pharmacists is rude to customers and blames corporate for any difficulty the customer might be experiencing. I am taking my business to Clearfield Pharmacy, where the service is excellent.

The overall appearance of the Clearfield Pharmacy is that a tornado just blew through. Some pharmacy clerks are so slow at peak times it is ridiculous. Customer service is number one on my list when choosing where to buy, and sad to say, I must say goodbye to CVS.

Went to CVS to pick up a prescription for my elderly mother that had been called in several days before. Was told that there were no refills remaining, the doctor would have to okay a refill, they needed 72 hours. However, the bottle CLEARLY says that there is one refill remaining and when I checked the records online the record shows one refill remaining.

When I explained that the bottle showed one refill remaining I was told that I must have an old bottle and once again was told that the doctor had been contacted and that their computer showed no refills remaining. The Pharmacy Clerk kept calling me "sweetie" which I found to be rude and condescending. When I tried to explain the simple math to the clerk, she told me she had patient to help.

They refused to check the information on the label or explain why there was a discrepancy. It makes one wonder if they are scamming customers.

Idiots, Left on hold for twenty minutes. Called back, they asnswered and said hold on, waited 5 more minutes. I asked them to transfer a perscription from another pharmacy to them. he said i cant find your insurance information. I told him, I had been there 4 times and last time was two months ago. he found my name and what had been filled but could not find my insurance he asked me to hold on again. waited 10 more minutes and finally i hung up. what a garbage pharmacy.

On Fri. March 4, 2011, my mother, Mrs. BP went to have a prescription filled for a certain diabetic med and the staff in this store was very rude. My mom was treated rudely and I didn't like it. The staff involved was Pharmacy Techs Latosha Rhodes, Sharonda Pittman, and Joshua Herndon. What kind of people is CVS employing? Needless to say, my mom is not getting anything refilled there anymore, what a disappointment. I think that when you are dealing with the public, you should know how to conduct yourself approriately. I never used CVS and now I know why. CVS IS HORRIBLE!

Stephanie Wagner - has to be the most rude pharmacist i have ever had to deal with. I attempted to drop off a prescription when she told me "something was missing" i asked her what was missing and she acted like i wrote the script myself and would attempt to fix it. but in order for me to call the Doctor and tell them the was an issue, one would think i would have the proper info to tell them what the problem was, but thanks to STEPHANIE WAGNER i have no clue what to tell the Doctor... luckily the Pharmacist at KROGER did not see any issue with the prescription and filled it for me.

I was personally made to wait in a line that stretched to the front of the store, after being told my prescription was ready. Within seconds of making it to the front of the line, I was sent back to the end again, as they needed to do "more processing". I waited in the 20-deep line a second time, only to be told *the same thing* upon reaching the front, and was sent to the end of the line *a third time*. I tried to explain what was happening in a nice way, only to be met with blank stares and no help by the staff. At this point I left the store and shall never return. I've been going to this CVS for years; they'll never see my business again!

Dmpiet, if you are a Health Care Professional you already know pharmacies are allowed to call a doctor's office to confirm a refill if they suspect any irregularities. It isn't being lazy - a pharmacist may suspect fraud, or concern that the doctor who wrote the refill may not be aware of other prescriptions the patient is taking.

A week ago I had the Drs. Office call in prescriptions for my fathers meds knowing that he had only a weeks supply left. When my brother went to pick them up he was told that prior authorization was needed. When I called the Pharmacy they claimed that they had faxed the Drs. office the week before, but had never received the authorization. When I spoke with the Drs. office they said they had not received anything. Since I have never had a problem with the Drs. office, but have had other issues with this pharmacy I know that the problem lies with them. There is a lack of follow through regarding medications and an obvious lack of caring from the Pharmacists in this particular CVS. When I watch the ad for CVS showing Pharmacists going the extra mile for their customers I find it ironic and see it as false advertising. I might add as well that when my brother was in the store he saw two elderly customers being turned away without their meds d/t insurance problems. According to their false ad the Pharmacist would have done everything in their power to get whatever they needed. After I spoke with the Drs. office the situation was resolved within three hours. CVS should be paying me for doing their job! It was not my job to check with the Drs. office to see if they had received the fax, CVS should have done that and it should have been done days ago. I am a Nurse and if I did my job the way they do theirs everyone would die! There is a need to follow through and check did they get the fax etc.

I HAVE BEEN A CUSTOMER OF THIS PHARMACY FOR AT LEAST 20 YEARS OR MORE I WAS WITH ECKERDS BEFORE IT BECAME CVS. I AM SO FED UP WITH NOT GETTING MY PRESCRIPTIONS WHEN THEY ARE SUPPOSED TO BE READY . THIS IS THE 2ND TIME IN 2 DAYS THIS HAS HAPPENED TO ME AND I"VE HAD ENOUGH. IT WAS GETTING BETTER, BUT NOW ITS WORSE THAN EVER. I TURNED IN A PRESCRIPTION THIS MORNING AT 9.15 AND WAS TOLD I COULD PICK IT UP AT 11;00 BUT AT 4:00 IT STILL WASN'T READY . UNLESS THIS PROBLEMM GETS WORKED OUT SOON I AM CHANGING TO BROOKSHIRES PHARMACY RIGHT ACCROSS FROM YA'LL I SPEEND AROUND $500.00 to $600.00 A MONTH IN PRESCRIPTIONS ALONE . MY NAME IS
LINDA CLARK
[protected]
5401 KRISTEN AVE.
BOSSIER CITY. LA. 71112

I can tell you with 100% certainty that CVS computer systems go down all the time and nationwide. That excuse they are using is valid.

Im sorry but arpund here cvs is very good they tell us exact times and are great. Maybe try a new cvs. Maybe the people by you at your cvs are butthurt about their personal life.
I can asure you not all cvs's arent bad.

And now the internet has your full name, address, and phone number.

Try CVS.com if you are going to complain using your full information.

Pharmacists main responsibilities are to verify prescriptions, take verbal prescriptions over the phone, and answer pharmaceutical related questions (of course there are other things they have to do, including getting the drive up, answering all other phone calls, making sure everyone else is doing there job, sometimes help technicians to do their job when they get too busy) . Insurance problem is just a small part of a pharmacist job because it is not something the pharmacist can fix at the pharmacist most of the time. Especially when the claim is rejected due to the drug, quality allowed per month, or drug interaction. No there is no magic button they can push to fix everything at the pharmacy. Almost all the time these problems are resolved by contacting the prescriber (doctor's office) and the doctor will contact the insurance company directly because the insurance company almost always do not work with pharmacy for these type of issues.

Prior authorization (PA) problems are very common due to many restrictions your particular insurance plan have in place. They just needed to talk to your doctor before they will consider paying for it. I wish we are like Canada, then no one ever will be "turned away." I don't think "turned away" is the correct term to use here either. Everybody needs to understand that it is their choice of insurance and insurance does not pay for everything blindly, we really need to read the fine prints. Most people do not know their pharmacies do not just set a price to the prescription at the pharmacy, each prescription is actually billed to the insurance by computer and the pharmacy is provided with a price from the insurance company according to the drug, quantity, and day supply. And that only happens when no PA is needed.

I think their are many situations that the patients themselves need to take more responsibilities when it comes to their healthcare. For instance, pharmacists cannot give out free medication every time when there is a patient forgets to get a new prescriptions (first of all that is giving prescription medication without a prescription) when it is the patient's responsibility to contact the doctor or may be an appointment is needed before a new prescription can be given. Communication with your doctor & doctor's office is very important, and it shouldn't become an unpleasant task for your especially they are one phone call away. The pharmacy gets phone calls from doctor's office requesting PA info all the time if for any reason they did not receive the fax, why? Because the patient actually call the doctors themselves to speed things up, which is wonderful. It is physically impossible for a pharmacy to check every single fax by making calls to the doctor's office. If they do, you might need to wait a few hours before any type of prescription can be picked up and no waiting in the pharmacy either because they are tie-up with all the phone calls they have to make.

As far as your particular situation, I think the pharmacy has done almost everything they were supposed to by contacting your doctor because after the MD was contacted everything will be in the MD's office hands (their responsibility to talk to your insurance company directly). However, I think they should have offered to contact your MD by phone after you have notified them they had not received the fax.

It is absolutely NOT a pharmacy's job to call your dr's office to check up on your prior authorization-you are very misled there. We are not responsible for taking care of your insurance issues for you. We submit the claim online and they send us the reject-it is us doing you a favor by even faxing your dr asking them to call your insurance for you so that they can pay for your medication we're trying to fill. We can fill it anytime if you want to pay full price for it-it's you insurance that's refusing to pay for it lady. It is also up to the dr whether or not he wants to call for the prior authorization-he/she doesn't have to. It's YOUR insurance-act like an adult-grow up and take some responsiblility for your own crap-The pharmacy has enough to deal with without being your mother. It's not our job to deal with your insurance problems for you.

I've been a long time customer of cvs. Elated when cvs opened in our neighborhood. Yesterday my daughter and her friends decided to take the community bus for the first time to the smith haven mall. After an afternoon of shopping, took the bus back and decided to go into cvs. As soon as the four of them walked in, the mgr (blond hair, short lady named Bonnie?) demanded for them to check their lil Victoria secret bags in with her. As they walked in further, they all agreed how offended they all felt and decided to get their bags and leave. These kids are honor students, are involved with many community service programs and don't deserve to be treated like some thugs! I have been a customer service director for 25 years and deal with people from all different walks of life and from all over the world. I have heard many complaints about her from my neighbors, who do not shop there anymore because of her rudeness. Please either replace her or give her soft skills training. If no changes occur, I will not shop there and will get the word out in my pat meetings etc.

I thought the CVS here in Plainview Texas was the only one with rude employee's as well as their district manager but looks like it goes on at all the stores. Don't know how they stay in business but here in our town we're a small town and don't have a large number of pharmacies to chose from but I got yelled at by the regional manager and I don't take that from anyone so I'm trying to find out where my next complaint should be sent.

You make me so angry that I want to punch one of my sons. My son is the one who made the comment about women being sex objects and I broke his jaw for that comment he posted.

That is not how it went at all. Women should never be in management positions, the only good thing they are for is sex. They should stay in the kitchen and not be working. Yeah I admit I am the one who switched labels, but so what they still have to honor the price. The only reason that she agreed was because yeah I told her if she did not let me have it for the price I would slap her.

Sorry, meant my post for another complaint.

You knew the regulation, because he had told you many times before. Sham on you. You bullied this poor guy in addition to breaking the rules.

Since you were not there it is very clear your opinion is biased even more so than if you were present. Especially since your child is involved. Do you think your daughter would tell you if she was actually intending to shoplift?

"These kids are honor students, are involved with many community service programs and don't deserve to be treated like some thugs!" And this really offends me. People who steal items can look rich or smart or kind. They don't have a certain look. It is better to assume there is risk with everyone than to discriminate based on looks. How was the manager supposed to know your child was an honor student? They didn't do anything wrong and it was in their rights to request that.

I always say this and I'll say it again. I have been asked countless times to check bags and show my receipt, and I have been followed. It has never bothered me, as I have nothing to hide and never will.

I dont like it either when they check your receipt when leaving after you just purchased your goods, how ever working in retail for 20+ years I can understand why this happens. Your point about leaving their bags at the couter for me I would not care because then I wouldn't have to carry them through the store, my only issue is if they take items out of your bag. You can easily say to them I need to verify that everything is in my bag. If they get offended then they too may be up to no good.
However in defence of the business more that 70% of their shrink comes from external theft, so with them keeping shrink down you will spend less money on the goods you buy in the future. That should make you happy, people who steal should be shot in my opinion. And the myth that business' have insurance to cover such loss or shrink is false. Shrink (theft) is passed on in the price you pay for the goods you buy.
Don't be offended just be happy they are trying too keep the prices lower for us customers.

I am sure they had "honor student" tattooed on their forehead. Get real! You think only stupid people steal? Ask Bernie Madoff.

There are many retailers that will not allow customers to take shopping bags, even messanger bags, around their store. It is just common sense. Do you know how easy it is for someone to steal when they have a shopping bag in hand that they can easily stash something into? The policy is there for all customers. Do you know what kind of trouble the manager could get into if she picked and choosed who she asked to leave their bags at the counter?

BTW, the fact that your daughter and friends were offended by this tells me that they were up to no good. I've been asked to leave bags at counters many times and I've never felt "offended" by this because I know they are doing what is necessary to prevent shop lifting. I would hope your daughter and friends, especially since you went out of your way to point out that they are honor students, would be smart enough to know why they were asked to do so. Maybe they were "offended" and left because they knew they weren't going to be able to steal anything.

I also use CVS pharmacy, only because its so close to where I live.

I also have had numerous issues regarding the pharmacy staff telling me my insurance denied to pay. And the last time I did this, I actually called and spoke to a management member of my insurance company. And they told me this prescription WAS covered by my insurance and that they never even received a request for payment on this prescription!

So, I think its not a case of your insurance wouldnt pay for it...I think its a case of CVS trying to bilk people out of money by lieing to them and telling them their insurance wont cover something. OR, its because thier staff is SO lazy, they cant be bothered to check to see if your insurance will cover it.

And yes, I DO keep them updated on my insurance changes.

If it werent for the fact they are only half a block away, I would switch.

wow..anything for a buck...ever get stung by a bee or get a splinter? Did you make sure to wipe with an alcohol pad before that happened. This is the exact reason the rest of the world hates americans...

Looks like brenda is the queen troll of this site.

I depends on the rx. If its a controlled rx, the pharmacy staff will have to contact the md to get an ok fm md to fill early. Also depends on ur insurance, the pharmacy staff can call for you to get a vacation override to get ur rx fill early so u dont have to pay out of pocket cost as much. Or u can go to ur traveling destination, if there's a cvs around, they can fill the rx for u or can transfer ur rx to the pharmacy that u r near. I hope this helps!

wow, what a ridiculous complaint.

stupid

Because the manufacturer charges more for certain strengths. The manufacturer sets the price for the drugs they make and in return the stores set prices to balance out the resell. It is not up to the pharmacist to advice you to have your doctor change the dose, that is between you and your doctor. Just because a drug is generic does not make it cheap, it makes it cheaper than the brand. And your insurance does indeed set the copay for all your medications. Your pharmacist does not know nor do they care why you are taking a certain medication or how much you can afford. Since they can control neither, you should always be aware of costs.