CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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CVS refill on flo-vent
Had prescription sent in on 12-23-23 it was lost had second one sent in on12-28-23 went to store on 12-31-23 to see what was problem the found the prescription and said it woul be filled for pick up 1-03-24 and would be covered under 23 price for the 90 day script. Called to day to see what problem as no drug yet was told cant get any more and had to order...
Read full review of CVSCVS Health Blood Pressure Monitor 800 series
Purchased Bood Pressure Monitor series 800 under OCTH. Tested extensively.
The readings were so inconsistent and would vary from 120 to 170. My old Wrist monitor never varied more than two or three points. This new monitor readings are so inconsistent that there is no way I can trust it.
so I tried to return it and buy another monitor like Onron. But the store wouldnt return, or give store credit or attempt to check with insurance company for other options to consider. they would only exchange it with the same model. I cant trust this model.
This Policy of your company makes no sense. So, if OTCH is a CVS Charity and that is why you don't return it, Please understand that i don't need your charity. You can have it back and donate it to someone who needs it or re-sell it and keep the money.
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Trulicity 1.5ml/0.5injection pen
12/2023
I have been waiting for my prescription to be filled since last week.
I was directed to have my husbands prescription filled at CVS at Ark rd and Rt 38, New Jersey.
That store is not my routine store and is much further away from my home.i checked the cvs apt. And was made aware the script. Was ready. I waited more then 2 1/2 hrs and was finally told it was on back order. The employee was ignorant, was not helpful. And obviously didn’t care. My husband has not had his prescribed medication since Dec. 24 2023.
Desired outcome: I want a response Medication available. Respectful employees, Alexia Matta609-313-7570
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CVS health bill pay system any pharmacy servicing the Lake Forest CA area
I am with Aetna Health Insurance, and of course get my monthly BILL from them. Inclusive is a BAR CODE to which is scanned by a clert at CVS Pharmacy, upon processing my BILL PAYMENT. The PROBLEM is Aetna is NOT GETTING MY transaction in a timely manner, and I am DINGED for NON-PAYMENT. Scenario is as follows: Aeta sends to me via US MAIL OCTOBER 2023...
Read full review of CVS and 1 commentApple card
i bought apple card from cvs and paid 500.00. when i got home it had a 25.00 dollar card in the 500. i took back to store but thought i was lying. told me to contact CVS and to no avail i have not heard back from CVS.
All they would have to do is run the apple card and see that it was never used and send me a new card. I am 72 years old and dont lie.
around november 16th, apple card XMKJDMGP8MWTY2Z6
Claimed loss: 500.00
Desired outcome: replace card with correct amount
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In store pharmacy
Over the last 2 years, CVS has known which brand of medication I need. Other brands are not absorped properly by my body. Last year I made a half a dozen trips in two weeks to pickup prescription. Each time it was the wrong prescription, even though CVS staff told me they had correct medicine. Manager made sure notes had correct brand info. (That's the way...
Read full review of CVSCustomer service
I went to CVS, Indian Land, 7697 Charlotte Hwy, Indian Land, SC 29707, to pick up a prescription that I was advised was ready. I arrived at 1.30pm and was the only one at the counter. I told the pharmacist my prescription was ready and I just needed to pick it up. She said they were closing and I should come back in an hour. She proceeded to pull down the...
Read full review of CVSLocal CVSs hang up on providers
I work at an urgent care and when I call any local CVS (Dunedin and Clearwater FL area) we literally hear them hang up on us after picking the phone up. I’m calling the provider line and usually trying to get important information like a patient’s medication list so we can treat them urgently and safely. It’s absolutely appalling how they’ve decided that no phone calls will be answered at all, even from providers. CVS needs to fix some of their foundational reasoning because their lack of care for their employees creates employees who don’t care about their patients.
Desired outcome: Hire more staff so they can actually answer the phone
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gift cards
I was involved in a scam. I purchased gift cards as requested by my scammer. After doing so, I thought better of this big bargain. I call spectrum and inquired about this big bargain and was told it was a scam. The gift cards were for target, whom I was told was promoting this big bargain. I am 79 years old, I feel really stupid, but it's my first. I called...
Read full review of CVSMedication Payment
On 11/17/2023 at 1700, I picked up a prescription and planned to use GoodRx. The pharmacist told me CVS did not recognize GoodRx and if I had any problems to contact them. He did provide another discounted price of $67.65 which I took considering I needed the medicine. I contacted GoodRx and they indicated the coupon was valid for $34.00. Today, I went to CVS to refill the prescription. The pharmacy tech checked with GoodRx and told me for a 30 day refill it would be $32 and some change. In my opinion, the pharmacist overcharged me and I would like to request reimbursement for the difference (approximately $33.00). If you can't help with this, please point me in the right direction. I can provide the pharmacist's name, RX number, prescription information, etc. Unfortunately, I no longer have the actual receipt.
Claimed loss: $33.00
Desired outcome: Partial reimbursement.
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Cashier stole my property
I went to my cvs just before closing time, I was the last and only customer in the store... After being rushed I was trying to be as fast as I could and forgot my id, debit card and a very rare vintage ipod on the counter and walked out... Took about 25 steps, realized my ipod wasnt in my pocket because I wanted to listen to music... Turned around and here...
Read full review of CVSPrescriptions
I was at CVS at 400 6st St. in Winter Haven, Florida, I waited in line at the drive through for over 15 minutes behind another car. I pulled over to the outside got to the window the other car pulls off and I see a closed sign in the window. This was at 1:39 Pm Sunday 12-17-2023. I go inside and knock on the slide down and told a man inside what had...
Read full review of CVSPharmacy
On dec. 6 I picked up two new prescriptions. I was charged 64.38 even though I have silver script and medicare. I looked at the meds when I got home. I told my doctor I would not take these meds so I did not open the sealed bags. I called CVS the next day and asked to get a refund and told them I had not opened the bags. I was told that by North Carolina...
Read full review of CVSNot calling me
I keep telling them I have no cell phone and they keep sending the call to me by text ido not have text text. This has been going for over a year. Every time I go in they say we put your meds back because you didn't pick them up. I say you did not call me they say we texted you and the crap starts all over again I do not have a cell phone the number is a land line call that number.
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Reaching a pharmacist over the phone now
I’ve been on the phone waiting to speak to a pharmacist one hour and 17 minutes thus far. I will keep holding until someone answers the line. This is the CVS on Belmont/Sumner Ave in Springfield, MA [protected]. I can never reach anyone over the phone and have stayed on hold to see when they will answer it. This is my complaint. I have pics of the times that...
Read full review of CVSPharmacist
Head pharmacist screamed at me in the middle of the pharmacy cause she couldn't figure out my daughters insurance, then she screamed at me that I did meet income requirements for medicaid so my daughter was denied yet my medical worked fine , when I told her mines working so why wouldn't Hers she said you idiot your gonna get a hospital bill I said that not...
Read full review of CVSFailure to dispense ordered medication
I called the pharmacist at the CVS Store ID #5046 at 839 Rte 146, Clifton Park, NY 12065 on 12/5/2023 at around 8:45 p.m. I am a prescriber, and my patient could not get the medication (Clozapine) I have prescribed for him. The pharmacist would not dispense the Clozapine despite that the required lab results were already available. This is a refusal and a...
Read full review of CVSExtra care
I've been accused of putting my email address on another person's CVS account. The person took a video of himself at checkout, using his ex-fiancée's phone number. An email that I never used appeared when the self-checkout asked how he wanted to get the receipt.
I've asked CVS to research this for me, but they refuse, saying it's a violation of privacy for the other person. To me, it's a violation of my privacy. The person is using this incident to make it seem like I am a bad person. All I want is for them to do the research and tell me how my email address got on someone else's account.
Desired outcome: I want this investigated.
Pharmacy
On 12/4/23 @ 726pm store 3142 The pharmacist Bennetta, was rude unprofessional and threatened to not give me my prescription. She was asking about a current medication my husband was on but name the brand name and I named the generic name and she went on to say that what I talking about. It is her job to know both not the customer. Also she came to the...
Read full review of CVSCustomer service case # s10031444
I have already submitted a claim and was very upset to hear my close my closed without even being notified. As a customer of the store for many many year I have never been treated so poorly and to notify the corporate office and to find out no one contacted me about my situation. This episode that your store has cause me made it difficult to do my job and...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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