CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Prescriptions
My husband is on compensation — cvs needs to call for verification on his pain medicines. They are Morphine / Percocet / & Muscle Relaxers. They always have a problem with one or two of them at any given time. They've even said they are out of stock on the phone to him but yet when he walks in he can pay out of pocket and get his medicine. He was also told...
Read full review of CVSNot picking phone up.
I called them to talk about Covid 2nd shot scheduled. My mom is old and doesn't drive. Her appointment was in the afternoon and I needed it changed earlier. I called CVS Pharmacy and was on hold for 18 minutes, never did pick up. Called back later and same thing. So I called store to see if they open. Clerk said there open, just short on help.
Well still need to answer phone. I not happy with 4th street store in mansfield, OH
Pharmacists not answering phone calls
So I called CVS Pharmacy on Sunday around 2pm. I was on hold without a single person answering for 47 minutes. After about 35 minutes I got in the car and drove to the store in person. I then proceeded to wait another 15 minutes as three people working that day continued to help customers as I was on still on hold. Finally the head pharmacist (female) asked...
Read full review of CVSLumira dx sars-cov-2 rapid antigen test
I made an appointment with CVS MinuteClinic for the PCR rapid Antigen test for Travel. I went to CVS and received the test, they sent me the results, it was negative. next day I proceeded to the Airport- Copa Airlines for my flight. Copa said that the test I was given was the wrong test and I wont be able to fly.
I do not know who is at fault here, I am not a Doctor or a Lab Technician, There is no way I could know it was the wrong test. some body has to standardize the tests. The way it is going now is unacceptable. I lost a lot of money because of this problem.
Desired outcome: You and the Airline need to come up with a standardized test that they don't change every two weeks the CDC makes up new rules.
pharmacy in Louisa Virginia
I live several miles from Louisa Virginia but use the CVS in Louisa as Aetna has a contract with CVS. I was told on the phone on Thursday morning that my prescription would be ready by noon on Thursday. I then got a text that my prescription was ready on Thursday evening. I tried to pick it up at approx. 11:00a.m. on Friday but the clerk was having a problem with the customer in front of me so I left and did some other shopping. I then returned about 45 minutes later and was told the prescription was not ready and it would be another 15 minutes. I left and said I would come back next week. My issue is that the pharmacy clerk was terribly rude. This is horrible customer service and should be rectified.
Desired outcome: Improve the customer service
Pharmacy complaint
CVS pharmacy in Riverdale is authorized to administer COVID 19 vaccines however their authorization should be rebuked. Their staff is highly unqualified. They are rude, unprofessional and they discourage anyone from ever wanting to go to their pharmacy. My daughter had an appointment for her first covid vaccine shot today. Their was an error on the...
Read full review of CVSno inventory
I had a coupon for a product that I was interested in. When I got to the store the shelves were bare. One, I missed out on the sale plus use of a coupon. I asked if they would honor the sale at a later date. The answer was "NO". We are going on vacation next week and the product I was interested in will be back in stock on Monday. The time frame does not work, if the item is on sale you should plan ahead. Just a bit frustrated with the entire ordeal. Thank you.
Mike
08/11/2021
give a coupon that I can redeem at a later date.
Desired outcome: provide coupon
Customer Service, unprofessionalism, foul language from pharmacist.
I had the worst failed customer service experience of my life at CVS Elm Street, W. Spfld. yesterday 8/9/21. My mother has a number of prescriptions that we filled at this pharmacy for the last 10 years. Yesterday, Monday 8/19/21 we received a voice mail from CVS saying her prescription was ready for pick up. The message did not mention which prescription was being referred to. At my husband's request I went to the drive through to pick it up. The gentleman at the drive through window informed me that we had already picked up the prescription at 1:45 PM that day. I explained that was impossible as we were all home at that time. The gentleman insisted someone in our family picked it up and suggested I call to see if my husband picked it up. I explained that he was the one who asked me to pick it up. The gentleman asked if my mother might have picked it up. I explained that my mother is 85, does not drive, does not speak any English and could not have picked it up. The gentleman insisted that someone had picked it up. At this point I was a little exasperated and asked to speak to the pharmacist to straighten this out. The pharmacist arrived angry asking why I was yelling at the clerk. I explained that I hadn't yelled at anyone, that we were called to pick up a prescription and I was trying to find out what happened, as I knew we did not pick it up. The pharmacist began yelling at me and said didn't I know we requested delivery of that script? Didn't I know that? He angrily said the prescription was picked up by US mail for delivery. I said that I had no idea about that and that this was not what the clerk had been saying and if it was picked up for delivery why did we get a call to come pick it up. The pharmacist screamed. "Get The F*#k out of my drive through lane." I was quite shaken and asked, "what did you just say?". The pharmacist repeated himself. I drove to a parking slot and went into the store to complain about the rude, foul, lack of customer service. At this point I called my husband and had him listen on speaker phone. I tried to make my complaint to the pharmacist in a calm manner. The pharmacist screamed at me, "Get the F*#k off my property!" I persisted to say how offended I was by his rudeness and foul language and how no customer should be treated that way. The pharmacist repeated his demand and said he would call the police if I did not leave. I asked to speak to the store manager. The pharmacist called a CVS employee over and told her to "Get this woman the F*#k out of here." The employee did not identify herself as a manager, but immediately ordered me to leave the store and said the police had been called and I would be arrested for trespass if I remained. I left the store, and the police met me outside. I tried to explain what happened to them. They let me know that once having been asked to leave it would be trespass had I not left. They said that I had been banned from the store and if I ever returned, I could be arrested for trespass. I may have spoken with an angry tone at some points, but I never yelled or spoke a single rude word to anyone during the entire episode. I was extremely upset and my heart went into an irregular heartbeat. My husband and I spent the night and early morning at Baystate Noble ER.
Apparently, on 8/6/21 my husband affirmed a text from CVS asking if we wanted one of my mother's medicines delivered. There was also one that we were waiting on, so 3 days later when my husband got a voicemail saying her prescription was ready for us to pick up and the hours the store would be open for us to pick it up, he naturally assumed it was the one we were waiting for. because he would not expect a request to pick up a script that had already been assigned for delivery. In my business I have dealt with rude, obnoxious, and foul customers, but at no time did I ever speak to one as this pharmacist did to me. He was totally unprofessional and a disgrace to the franchise.
Pharmacy
I obtain my prescriptions at 221 East Hundred rd., Chester, VA for months they have not been answering the phone for patients stating they are short staffed. This started at this location once pharmacists were asked to also give COVID vaccines. I have repeatedly attempted to provide my new insurance information and can not get anyone on the line. So now I...
Read full review of CVS and 1 commentCustomer service
I am not leaving my house since COVID because I have an autoimmune condition. My husband has been picking up my prescriptions for the entire time we have been married which is 10 years. Yesterday I spent an hour on hold with someone at my local CVS store and asked what my husband would need to bring with him to pick up my prescription record for last year...
Read full review of CVSGetting calls from the pharmacy automated call system
I ordered months ago some meds at the Whitman MA CVS. Shortly after I started receiving automated calls about refills. I called and told them to remove me from that automated system. It was done so I thought. In the past two days I started getting these automated calls again. I called the CVS using their phone system and no one picked up the phone at the pharmacy desk (On hold for 30 minutes). I tried again and still didn't get a response. I called the front desk, the gentleman who answered said he can not remove me from the automated call system only the pharmacy desk can and transferred me to the pharmacy number. No one answered the phone and I am continuing to get these automated calls. Edward Hetman
Desired outcome: Remove me from the automated system
Sexism
CVS will not answer when a woman's name comes up on their caller ID, ever. I waited for literal HOURS. My husband gets through within 6 minutes every time! Why are women rejected or ignored?! I've met with other women and they never get through either. Men do, right away. I need heart meds refilled and must use the automated services because of my "offensive" gender. Apparently a woman's voice is offensive to them.
Desired outcome: Answer a woman's call without waiting HOURS!
Covid testing
I scheduled an appointment on 8/8 to be tested on 8/9. I received confirmation emails saying "looking forward to seeing you" etc. I listened to the video of steps to follow and even received a text within one hour of testing time. I arrived at the test window on time and after waiting a few minutes, a technician with an attitude said "we are out of test and...
Read full review of CVS and 1 commentService at the pharmacy
I just can't believe at this pharmacy you only have the Pharmasist working alone most of the time. Not only is she filling orders, answering the phone, waiting on customers and giving the vaccine shots, plus filling prescritions. This is completely unfair to her but also unfair to the customer, who has to wait longer, can't have the time to talk to the...
Read full review of CVS and 1 commentDelivery
I ordered 7 items from cvs.com on 8-1-2021. Four of which were buy 1 get 1 free. My confirmation email was correct. What I received on 8-3-2021 was 5 items. Three irrelevant to the complaint and two not 4} of BOGO items. The packing slip stated all 4 were in this package. But not so. The order # in the packing slip was also different than the confirmation...
Read full review of CVSLack of security guards
Stockton calif... i was in cvs and watch a young man fill his pockets and walk out... no security on premises... and need security that can actually take on the situation... I pay for my merchandise. No real security for pharmacy either. Be aware and make some good, safe, smart changes for your employees and those of us who pay. In Stockton groups are walking in broad daylight and filling up baskets and walking out. Some security has no recourse or capability to even make a stop... if they don't go to jail at least let it be known at your stores you will make them empty and return merchandise. Take a stand ! Thank you, Maureen erickson
Desired outcome: To get results
Men allowed to steal. Happens at my CVS too. Sheesh!
Camera dics
I paid $40.00 for a camera disc. I have been a loyal shopper at CVS for 30 years and have always preferred CVS over Walgreens. The store clerk assisted me choosing the disc. The disc did not work so I took it back the very next day with my receipt.
Two store managers refused me a refund or even an exchange, stating they don't refund any electronics. They said its in their store policy. I said there is no sign stating this. The one manager stated that it's stated on line. He also said I shouldn't have purchsed the disc at CVS in the first place because they are $20.00 overpriced and other places would be alot less. The other manager took a policy that was behind the desk and read the policy. She never found where it stated this or she would have shown me the words of no refund. I said well, what do I do then? I stated this is alot of money for me just to waste. He advised me that I could sell it or buy another one. The store clerk who helped me pick it out never stated if it don't work, we can't refund you.
Desired outcome: I want a full refund back.
Post a store manager made on social media
In this day and time surely CVS educates it's store managers on what is appropriate to say out loud or post publicly. This public post is NOT ok. I read it in passing and was appalled. I am not a prejudice person and I refuse to stand by and let this go unanswered or addressed. Rather than calling the person out on social media, I thought it best that her employer handle the situation.
I have attached a picture of the actual post and have written the words below.
I would like to remain anonymous if at all possible.
On Facebook
Janice Sanders posted in Plainview Neighborhood Watch
8/3/21
"A Colored lady with multiple bags sitting
At the corner of Deadwyler and Holly springs, kinda weird i think!"
Desired outcome: Handle the situation in a timely manner
That's exactly what kind of managers and staff they hire! They hired Janice Sanders because of her bigorty.
*bigotry, sorry.
Customer service response
I linked my debit card to my CVS card so that my disabled daughter needed to pick up presciptions, etc, no cash was needed. The CVS in North Manchester has always accepted this since it started during the pandemic. My daughter was in Ft Wayne this weekend and tried to pick up her scripts and get supplies and the cashier denied her to use it. Not only was she rude to my daughter, she made my daughter return the items to the shelf. If this service was no longer allowed then we should have been notified. My daughter Brandee Nethercutt is on this account. Her direct phone is [protected]. I tried to call my local CVS to resolve this and they tell me I have to contact Corporate. I emailed CVS Customer service also. I would like an explanation please.
Linda Reed
[protected]
15053 E St Rd 114
Akron IN 46910
Date of incident: 7/18/21
Store: 5369
Reg 13
Trns: 9089
Cashier 1075415
Extra Care [protected]
While I did not hear back from Corportate, I did get response from Customer Service: Dear Ms.Reed,
Thank you for taking the time to contact CVS Pharmacy.
I apologize for the inconvenience this matter has caused. I have notified the District Leadership Team who oversees the 6279 E. State Blvd in Fort Wayne, IN location about this incident occurring. They will be contacting you within 2 business days to learn more about your experience.
We appreciate your business and look forward to serving you again in the future.
Sincerely,
Santricia
Customer Relations Representative
Incident ID : S-3905815
No response since. SO today my daughter returns to the same CVS, same situation. Same poor service. We have used CVS since her accident 20 years ago, Nobody responds.
Desired outcome: I want to know why my card was linked to the account, and now its not. And why the cashiers are rude about it.
Front store disrespect to senior
on 7/5/2020 I went to the Temple city, Las Tunas/Baldwin store. I've been shopping here for about 11 years. I was buying beer and wine. In 11 years I've not been asked for ID when purchasing liquor. Unfortunately I did not have it with me. I apologized and assured them I was over 20 years of age. They agreed still they insisted on my ID. I told them to hold...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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