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CVS Complaints 3333

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R
6:14 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased an item for $19.99 plus tax at 2:19 at the store listed above. Shortly after the purchase I stopped by Walgreens and Publix. I found it at Publix for $11.99 so I went to return the item purchased at CVS with the receipt. I was refused a refund because I didn't not allow them to scan my drivers license. Why would you need to scan ID when you...

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D
2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS CVS photo shop lost my DVD!

Date: 8-5-21
It has been since @May 31, 2021, that CVS (on 890 Bennetts Mills Rd., in Jackson Township, NJ, 08527) sent my family DVD away to make 2 copies. I have called repeatedly and was told it hadn't arrived yet. Finally, after waiting 6 weeks for their call, I asked to speak to the store manager. Only after my urging did she check and it seems that the DVD location never received the order and the PO has no record of it either. I was told that paperwork was thrown out during CVS cleaning day and there is no record of my DVD, which is the only copy I have of my father's family.
I am the one who has called CVS numerous times to get some feedback concerning my missing DVD. No one has ever called me back. The store manager, Brenda, was unapologetic and casual @ the whole incident and always had excuses why she could never return my calls. I asked to speak to Ralph, the district manager, 4 times. I was told he would call me and he never has. No one at this store has taken responsibility for losing my DVD or tried effortlessly to find it.
I called corporate office and waited over 15 minutes. When the call finally sounded like it was being handled, I was disconnected. I have been very stressed out and upset @ this situation since my father has been deceased for almost 30 years and I have no other video of his family. I entrusted this special DVD into the hands of CVS and have been very patient waiting to hear some good news, but nothing!
I have been a faithful customer of CVS for @14+ years, since I moved to NJ where my husband and I have purchased all our medicines and toiletries as well as other items.
Please call or e-mail me ASAP to help me locate my DVD and resolve this problem.
Thank you, Diane Cormier, cell phone: #[protected],
home phone: #[protected],
e-mail: [protected]@optonline.net
PS. I am not trying to get anyone in trouble or fired, I just want your immediate action in finding my DVD since no one here at this Jackson CVS seems to care.

Desired outcome: Find my DVD which CVS has lost!

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D
9:51 am EDT

CVS I make a complaint about employee of beech street in Holyoke Mass

El problema es que no tienen etica profesional se pasan persiguiendo a la gente que va a comprar y eso no debe ser porque eso es persecusion y descriminacion yo solamente estoy llendo a esa farmacia a comprar pero he sido objeto de persecusion hacia mi persona por eso no he ido mas ayer fui a buscar. unos productos para un cliente por mi trabajo me manda ahi no he visto personas tan inconpetentes en puestos de trabajo y que no sirven yo les dejo mucho dinero de mi trabajo yo trato de estar lo mas retirada de esa farmacia para no coger ordenes de ahi . y otra cosa la farmacia no tiene carros para cargar los articulos yo voy a tener que hacer un reporte a mi trabajo para que no manden a ningun empleado de mi compañia ahi porque todas las cajeras junto con los managers estan haciendo eso. Y yo trabajo para organizacipnes tambien que luchamos por este tipo de atropellos y no permitimos este tipo de abuso con la gente llamanos a los canales de television y se le informa a la gente de lo que estan haciendo que es descrimonacion. Esto es lo que quiero que los despidan a los manager porque estan cometiendo acoso y descriminacion en farmacia de la Beech st en holyoke

Desired outcome: [protected]

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E
4:51 pm EDT
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I called in for a refill on my script for my test strips for my diabetes on July 29, 2021. Was told they would be ready that afternoon. I did not get to the pharmacy that day, went on July 30, 2021, it was not ready said they have to order it would be ready on August 1, 2021. Went on that day, said it was not ready, it would come in on Monday afternoon...

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L
2:56 pm EDT
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The CVS pharmacy in Crestview, Florida will not answer the phone when you need to speak to someone. This has happened to myself and to family members. I detest having to go inside, especially to witness everyone ignoring the phone calls. I decided after waiting over 15 minutes on hold to try a different avenue. I pressed 2 as if I was calling from a doctor...

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J
6:29 pm EDT
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8/3/21- I was reviewing my CVS account on line. I use the 7501 Haverford Avenue location. According to the notes on my pharmacy(prescriptions) documentations, it indicates I requested and/or picked up prescriptions at the 750l Haverford Avenue. I HAVE NOT picked up prescriptions in person since February 2021. However it is documented in my CVS file that I...

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C
7:51 am EDT
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date of incident: 08/02/2020. I made a purchase in the store, the item was a bogo sale. I forgot my glasses at time of purchases and didn't see how to add my membership and was charge full price for item. After sale was completed I notice that I didn't get the sale. I ask the sales associate for assistant in getting a refund. He showed me what I should have...

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M
9:30 am EDT

CVS The cashier was having a bad day

I visit the store on 7411 florida blvd on Saturday july 31 2021 about 10 am . The guy who was work did not greet me when I came in the store .then when I went to his line he have the nerve to ask me I told him I had a coupon he gonna say it only 40 cent off I had a coupon for 40 % off idk he very rude I won't come to this store no more his manger need some who will to work and greet customer

Desired outcome: His manger need to talk to him

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Y
10:20 pm EDT
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On Friday, July 30, 2021, I experienced severe racism between 9:35-9:55am, at the CVS Pharmacy Store (09169), located in La Mesa, California in the Grossmont Center: 5500 Grossmont Center Dr, Building P, La Mesa, CA 91942, [protected]; A female sales associate, and or store cashier/clerk, that was short in statue, and her nationality and race is not...

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R
4:08 am EDT

CVS Pharmacy

Every experience I have uaing cvs pharmacy is always horrible. I have been prescribed medication every 2 weeks for the past 3 years and it does not mattwr what cvs I use in the northwestern part of north carolina, every single person working in the cvs pharmacy is incredibly unprofessional and often rude with absolutely no customer service skills. Recently I was in cvs pharmacy in elkin nc when the paramacist and tech got in an argument about giving vaccines. The pharmacist was complaining out loud about not feeling like opening a new vaccine vile in the evening so she turns patients down. She also made comments making fun of elderly patients who have difficulties scheduling appts online because of their lack of knowledge regarding computers. I was trying to use a discount card and one of techs got upset she had to enter the discount card in and reprint the paperwork, made me feel like I was a problem and told another tech, shell have to wait ugh. I have never had a good experience using a cvs pharmacy and now its disgusting to hear them say out loud they dont feel like doing it so they turn ppl away instead of vaccinating them. They are literally a threat to our community when they have an obligation to fulfill. When is cvs going to take action to ensure they are providing adequate customer service to their customers!

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L
9:03 pm EDT
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I am writing regarding prescriptions for my husband, Robert L King 05/23/1954. Short history: He had triple by-pass 1 1/2 yrs ago-4 stents in the past 8 months and recently-3 wks ago a Pace maker. I have great concerns over the fact that on numerous occasions there has been errors in filling his prescriptions, I realize that mistakes happen but there ha...

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R
11:57 am EDT

CVS Pharmacy

First I will like to start this email by saying I am employee of CVS. I called the Oxon Hill 20745 pharmacy on 07/30/2021 at 9:35am and was put on hold for 38 minutes, during that time an male came on the phone two times only to say hold on. Finally an female answer the phone, I ask her I would like to make sure the coupon I have on file for my medication is still valid. She transfer me to front of the store.

I address my concerns to whoever answer the phone at the front of the store. The male person stated you need the pharmacy. I told him I was transfer to the front of the store. I also stated this is not how you suppose to treat customers. We can lose customers with bad customer service, and employees with I don't care attitudes.

Desired outcome: I am filing a complaint on the internet.

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G
9:35 pm EDT
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At CVS store #5596 >Strict rules by CVS, WALGREENS and WALMART Pharmacies for GIRLS/WOMEN aged TWELVE and up: >Must own your own car registered to you for at least two years and a Personal Computer owned by you for same amount of time. >Drivers Licence, Registration and VIN number will be required for Identification. NO standard ID...

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P
7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Extracares

I have been an extra cares customer for years. Your latest crap with giving.06 and.025 in rewards is absolute crap. Who in your company thought customers would like this? The clerks at my local store are berate by jerk customers for this. I am pissed and guess what your program now sucks so I am going to walgreens.. Do you really think customers like getting.06,.15 etc in rewards? Would you like your elderly dad to have to deal with this nonsense? What idiot kid thought this up?

Desired outcome: return to previous program

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L
3:15 pm EDT
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Thursday, July 29, 2021 CVS Pharmacy - Tiogue Avenue, Coventry RI I called this CVS to find out if they filled my husbands insulin. He went there two days prior and they said they needed to call the doctor for authorization. I spoke with someone in the pharmacy named "Karen", who insisted a 3 month supply of his medication was picked up at another location...

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N
3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Professional conduct - professional competence

I have two complaints on this site. Both are for horrible service, with one that is borderline discrimination. I thought this site was used for resolving customer dissatisfaction or even a simple misunderstanding between CVS and those nasty old customers whom don't visit them nearly like they used to. I've heard absolutely nothing from CVS on either complaint. Do you guys really do what you say you do?

I wonder...

Regards,
Danny

Desired outcome: Do what you say you do

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Ghost8531
Jul 29, 2021 9:12 pm EDT

Women get it much worse.

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A
6:46 pm EDT

CVS Mgr, cashier

Was in the Antoine/Pinemont store and was only customer there. Cashier comes from behind counter by her register and told me I needed to check myself out. That's absurd to have a cashier insist I check myself out, why is she employed there if she can't check people out. I spoke with the manager on duty named David. He said CVS is try to educate customers to use self checkout instead of having a cashier do it. I understand the self checkout concept, but that's if it's busy, I was the only customer. David needs to be retrained on how to solve issues, he could have told the cashier to check me out, but instead kept repeating over and over what CVS wants the customer to check out themselves. I've lived by that location since 1980 and never was told by a cashier and manager I have to check myself out. I will never step into a CVS store again. It is plain laziness on the stores part. Word of mouth is stronger than advertisement, I will tell everyone in the oak forest area of my experience.

Desired outcome: Re train David and write up.

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C
2:43 pm EDT

CVS Pharmacy not answering the phones

This is Monday. I have been trying to reach my pharmacist since last Monday. Been on hold for hours at a time. Not once has anyone even answered the phone to ask me to wait. I have no car or I would drive up there. My Doctors office has had the same problem...

What is a person supposed to do?

Can someone tell me where to go from here? We are at a loss...

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A
10:28 am EDT
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I'm fortunate to live in Glen Cove, N.Y. where we have 4 CVS stores in a radius of 5 miles from our home. One of the stores has a 24 hour pharmacy, which we greatly appreciate. All the employees are helpful and courteous, considering they seem to be understaffed the many times I have been shopping in the stores. My complaint is when an item is on sale, many...

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K
5:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The pharmacist, Kurian Varghese, at store #10637, 6750 Reading Rd. Rosenberg, TX 77471 is the RUDEST person I have ever dealt with. He filled my prescription wrong and after waiting in line for 20 minutes he told be to come back tomorrow. I said "No, I have been waiting in line and it isn't my fault that you filled it wrong." Then I said "No wonder there...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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