CVS
Reviews and Complaints

They are refusing to give a pregnant woman, pregnant with twins my medicine. Paid on CVS app for Express delivery 3 days ago. Never delivered. Came to the store to pick up myself and they are trying to charge me again for my meds knowing that I have already paid. No one tried to help me. They are blaming their third party shipping company. Even though the meds are clearly still here in the store they will not give me my medicine. I will be filing a formal complaint. Pharmacy staff are clueless and rude.

My cvs is located on Andrew's highway in midland, tx. On July 24, 2021 I tried to call the status of an rx I submitted for refill 10 days ago and I get "in process". I have tried call them 3 days this week and the staff won't answer. So today I started calling them at 2am, 10 am, 1 pm, 3pm, and 9pm. Each call was answered within 10 to 15 minutes of wait time, but told me to hold and put me back with their funeral palor music. Each time I was on hold for 1 hour before I hung up and they didn't return to answer. So today I was on hold for 5 hours and still do not know the status of an rx. This is not the way to run a business. They have really gone down the tube with customers service and the quality of the people they hire. I have recieved other people's rxs in my bag, I had rxs for pain medication go miss at the store, multiple times, they forget to order meds that they are out of, leaving me weeks without my meds. I left walvreens for similar problems. I seriously debating about going to an online pharmacy instead of being jacked around by this store. You can't get the store or pharmacy Manger to anything about this stores poor preformance

I deal with 2 CVS locations, one in Dover Plains New York, and one on 13th Street in Saint Cloud Florida. Both pharmacies have the same problem, wait time on the phone to speak to a person in the pharmacy are excessive, sometimes hours, sometimes not at all. Excuses are not enough staff, staff called in today, CVS won't hire enough staff to answer the phones. I deal with the phamacy alot because both my wife and I have many perscriptions. Automated phone system does not work, waiting for someone to answer for hours is riduculous. I have spoken t and registered a complaint with NYSHIP. They will forward the complaint to Medicare. I I had any other pharmacy to work with I would change pharmacies. I am fed up with excuses, I've heard them all and nothing ever changes. I know I am not the only one complaining, because all the people I talk to who use CVS have the same problem.

I recently interviewed with a local CVS pharmacy in ocean county, nj for a pharmacy technician position.

They said the starting salary was $14 per hour. I am a 20 year experienced certified pharmacy technician.

I have a friend working as a cashier for the past year in Bayville CVS and she makes $16 per hour.

How is this even fair ?

I did work for CVS over 10 years ago and thought I would like to work part time for them. I did love working for CVS and would like to work for you again if you increase the pharmacy technician salary to at least $18 per hour.

This is the base salary I am receiving working part time in the pharmacy at a local Walmart ($18.35). Actually with covid pay and shift differential, I am actually making over $23 per hour.

I think its time to review your policy and start giving pharmacy technicians a rate/salary they deserve. They are very smart, capable employees who do just about everything a pharmacist does and they make $50-$60 per hour or more.

Im trying to advocate for the forgotten pharmacy techncians that run the show, take care of customers, process prescriptions, prior authorizations, inventory and doctor calls. This is a very demanding position .

I hope you take that into consideration, as Walmart is recognizing the pharmacy technician and all their workers !

Please let me know if your salary changes as I would be interested in working for you again.

Thank you,

Laura Sarno
[protected]

On 7/19/21 I had the test done at the CVS drive through facility in Mandeville, HWY 190 E. Today, 52 HRS later I am still waiting for the results. It is unacceptable that after COVIDhas been here for over a year, CVS as a major company can not get it right. Very poor and not recommendable.
To add insult to injury, as I tried to send my message, I got a pop up window telling me that my comments are too short and need to be at least 350 spaces.
What joke.

My July 15, 2021 visit - Cash#0000094 STR#8968 REG 09 TRN#8447 222 East 34th street Manhattan NY 10016. I am complaining about the service I received at one of your stores. There was a white lady shopping and stood in one lane about 20min. I black shopped and checkout in 5min and was watched by manager/worker. Police was available and did nothing.

15 people to pick up medications.

Yesterday, July 20th, I tried to get a few pills because my prescription had ended and for some reason the doctors weren't responding to the refill. This was going on for a few days and I had already received, from CVS, Sunset Road and Whitney Ranch, enough of my prescription for three days. I had called the doctors and they said they would send in the prescription but, after a few days passed I heard nothing from CVS so I called them to see if my prescriptions were ready. They said no, they had been trying every day but no response. I said I would call the doctors and asked if I could come in and get a few more pills because I was out. They said yes. I drove up to the window and after a while the girl said, no, because I already had three days. I explained that the prescriptions were very important to me and I couldn't do without them. "No. I'm sorry." I begged, "Please, I've been a regular customer her for 22 years and I will be happy to pay for them" "No you've already had your limit." I asked if I could see the manager and was told I had to come into the store. I parked the car and went in. Walked to the counter and asked for whoever was in charge. After a short wait a little Asian girl whom I had never seen before, I knew all of the people who worked there and saw none of them. Anyway, after getting my info she went into the computer and told me that I couldn't get anymore pills. I explained the situation and she rudely kept denying me and explaining, "This is a business we can't do this." I explained how desperate I was and said I had to have them, "PLEASE, help me." After going round and round she finally gave in but all the while she was cold and unfriendly. When she finally handed me the pills she said in a cold and sarcastic way, "Here's your prescriptions, BYE." I am always treated like a friend by all of the people there. They call me by my first name and are very friendly and helpful. This crew, especially the manager, were rude and not at all interested in my predicament. I had just convinced my wife, Paula, to switch from Walgreens to this CVS and now this happened. Check the records. I don't usually file complaints. I prefer to go out of my way to compliment good service to a manager but this was downright ugly and certainly didn't help this 84 year old's blood pressure. I worked for almost 50 years in an extremely competitive casino industry here in Las Vegas and good will and customer service was imperative. I know your business is just as competitive so you need to have someone teach that group about how easy it is to lose a good, loyal customer. Check my records. Ralph S. Delligatti, 1439 Hawkwood Road, Henderson, Nevada. [protected]. [protected]@aol.com

Hi

I am elderly Afro American women and I am constantly not receiving my medication on time from … CVS. Phararmacy… located.. at … 590 Fellesey way… in… Medford Massachusettes …

Some of the staff there at this location is not helpful and extremely rude to me when …I call ask for my Medication's…. to be delivered and filled.

For example, I called CVS at that location this evening spoke with the pharmacist, Lauren… she
was not helpful and very rude to me …. Further… she
Lauren stated… " there is 30 pages on my profile " and she had not had time … to figure out … which of
my medications needs refill! … I ask her .(.Lauren the
Pharmacist working there tonight) does Cvs keep track of my refills .. she answered " no" and assist … that… I name every Medicaticions…. I need filled.

Lauren harsh response to me was disheartening and upsetting…. it raised my blood pressure and affected
my health ….. my deep concern… is….. I live very close to Cvs in Medford ..where I get my meds, and I have severe medical issues
thus.. my medications is vital to me.

Please ask the Pharmacist, Lauren, and other staff there not Discriminate against me when speaking to me…… also….as an elderly person… I am asking that … Lauren ( pharmacist) and other few staff ..
are helpful… in refills of my Prescriptions

Thank you,
Mrs. Reeves
[protected]

On June 12 my family went to CVS for a rapid civic test. I talked to the pharmacy clerk he said you have to go online and fill out the form. So I went outside to my car and did that paid $139.00 x 3 for the test. We needed the test for travel on Sunday we were told the results would be back by mid night we had no results the next morning. I called the store talked to the clerk gave me phone numbers to call but it was Sunday they were closed. I stopped at the store on our way out of town talked to the assistant manager he called the lab closed no answer. Asked for a refund because we had no results Now I have to find somewhere and pay again. Rapid means quick results but that didn't happen. We needed the results before we could fly. Left my name and number at the store for the manager to call he never did. I would like a refund $417.00 plus tax. The store I'm talking about is 1141 Highway 20 Interlachen To 32148. The store should have a paper trail of this transaction. Our names are Dorothy Yousef, Wahee d Yousef, Jamel Yousef.

I have worked for CVS for the past 10 years before they laid me off. I am frustrated how they expect you to get everything done without any help. They make me work in the pharmacy, warehouse, cashier, develop pictures and etc. They have no formal training. Answer all the questions on the computer module to pass the test. It's better if we got hands-on training. This is terrible! Please don't work here. Thank you.

Store #2684 2037 west Blvd, Malaga NJ 08328, Sunday July 18, 2021, 1:50 Pm I went through the drive-through to pick up a prescription. The young lady picked up the phone. I leaned out the window gave my name Don Vogel and date of birth. Some time passed the young lady asked again I gave my name as Don Vogel. Again she asked me to spell it, I did phonetically. Then she gets on the phone and says she can't hear me, she is reading my lips. On the fourth time, She got on the phone and had a noticeably unprofessional tone and she said I thought you said "John" and began explaining herself as if this was my issue. I told her I believe I know my own name. The young lady again asked for my birth date. The medication I was picking up was changed to a very small bottle instead of the usual size. More questions ensued until the pharmacist talked to her. She asked there was anything else and the amount was $4. My response at this point was, I think I have had enough. She then responded with a derogatory comment, I'm not sure what was actually said but the tone was very clear. She then left and I waited a while at the window along with a number of other customers behind me as if to prove a point, the pharmacist finished the transaction. This young lady was highly unprofessional and incompetent, if she had a hearing issue she could of opened the window and she did not have to argue about my name. I do not expect any feedback and usually are a waste of time, this has not been the first I have had issues with this CVS, but it might be a good time to change.

I was scheduled to receive my pfizer vacination shot, the second one, today at the cvs in middletown nj.
my appt was for 4pm. while shopping in the area i stopped in at 11am to see if an appointment was available earlier.
stood at the counter for 15 min before asked can i help u. i asked for the vaccine and was told to come back at 1pm.
I did and while aiting observed the day store manager girl yell at two kids who did nothing but throw a small ball up into the air and catch it as they were walking. Harmless, we all do yet she yelled at these two small girls. The pharmacist gave a shot to someone, and ignored me
after 10 min she asked me what i wanted and i said u told me to come back, she said leave and come back at 3. i said i live 10 miles away and this is the second time, she was very rude and said go to another store if you dont like it. i said my money is as green as the person your putting me off to fill a prescription for. she said go to another store again. While walking out i appraoched the creepy store manager of the day and asked what can be done. She totally ignored my problem and read me txt book garbage of what i need to do. I said your horrible at your job, you have not addressed my concern and did nothing to help me, the customer. with that she went into a yelling tirade at me. I said your very un professional and do not belong at this position. I walked away and she literally yelled the entire length of the store at me as i left. Yelled at the top of her lungs. Young girl with White complexion . You can check the store tape for today 7/17/2021. 11am and then 1;30pm. I'm not lying. This person is a law suit waiting to happen for your company and I may just do that actually depending on your response here. I'm 58 and have been around a while. Shop your store all the time.
John Frunzi [protected]