I am a physician on staff at NYU. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a patient born in 1983 and having been vaccinated on 10/04/2023. The following morning, I returned to the CVS branch to correct this mistake. Despite speaking to pharmacist in charge that morning I was told that a corrected proof of vaccination could not be generated until the following day. I found this odd but was assured that that the corrected form would be sent to me overnight via FedEx. I never received this but did receive an email from CVS the following day, 10/15/2023. A form was attached but with the incorrect date of vaccination, 10/14/2023. At this point I have doubts that I was correctly vaccinated.
In the short term, a corrected form should be sent me.
Unfortunately, my confidence with CVS is tarnished and I would expect a root cause is investigated and a response sent me as I and other physicians depend on pharmacies for competence filling prescriptions and advising patients.
Claimed loss: Corrected vaccination formEvidence that corrected measures taken
Desired outcome: Restore confidence in CVS