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1.3 29 Reviews 3333 Complaints
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CVS Complaints 3333

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S
7:53 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I gave the pharmacy my insurance card 6 months ago. Then about a month ago when I asked for the total amount I owed they stated $56.00. I tried to stay cool and I asked are you aware that I have insurance with regence blue shield... They said that yes and that was the amount your insurance company quoted us. I stated will you please review on your record...

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D
12:45 pm EST

CVS prescription syringes

I need syringes to self-administer meds. I visited my doctor for instruction in how to do it and was instructed to use a certain type of needle. CVS has that prescription but is out of the proper needle. I have been there three times. Last night they finally told me that the needles were on backorder with no known time of delivery to the pharmacy. The tech suggested that I go to another pharmacy to find the needles. I have never seen the prescription, so I don't even know what to ask for. It would seem reasonable for CVS to find the proper needle . Telling me to look for the needles at another pharmacy is outrageous treatment of a client. I have been using this store for fifteen years. Does anyone in that organization care about their client?
Store #7092
David M. Halbert
10/13/43

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D
5:36 pm EST
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My visit to this pharmacy was to pick up a prescription on 11/02/20. While at the pharmacy counter I noticed one of the pharmacy employees' wearing a protective mask with the phrase: "black not blind" printed on it. I am not interested in being subjected to a racial narrative while shopping at cvs. The workplace is not a good place to advertise a personal or political Opinion, especially a very controversial one. Thank you...

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J
1:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I have heard several people complain about not being able to get thru to CVS in Somerset, KY. I work in a dr's office, and understand how busy they are, but seriously? I waited on hold for an hour today to check to see if my medication was ready for pickup. Guess I waited so long that the phone automatically disconnected after an hour. I was very...

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D
2:49 pm EST

CVS Opioid script. Workers comp.

DR sent script in on fri oct 30. I called to make sure they had my BIN#. They said they need it. I had to call riteaid to get all the info. Then called back cvs and was told they didn't need it they were all set. I was told to P/U sat 10-31. OK. Got a call sat that script was ready. I go there on 10-31 and was told I had to pay. That they didn't get ins co approval. 11-1 received call that script was ready. I called and they said all fixed and ready! OK went on 11-2 to P/U script. was told I had to pay that they didn't get ins co approval.

Now this is pain meds for a back injury that I am out of meds!. I called WC this PM 11-2 and was told CVS didn't even send for approval till 10-31 in the PM. So all my phone calls and trips to pharmacy were for nothing. I am 66 on a ton of meds. I was a riteaid client for YEARS! Now I think this is WRONG!

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D
1:53 pm EST

CVS Testing for covid 19

Hello
Was suppose to be leaving for Hawaii today. Went by the rules sent to me from the state of Hawaii. Get a test from these locations 72 hours ahead of your flight, CVS was listed.
Filled out all information selecting going to Hawaii. Touch test Friday 30th 10 am. Never received tested back and had to called our family vacation. After 2 hours and two transfers I got to billing. I was told by the young man I would receive it in 72 hours. I stated we were told we could not board the plane without this. I told him it would be 72 hours in ten minutes and everything was cancelled. He stated I should have read the small print. So if you are tied to Hawaii to process these tests why haven't I still received my results at this time. I will be listing this on all my media sites until I get a refund or response.
Dan Weaver

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P
11:21 am EST
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I have been a CVS customer for 20 years or more. I was visiting your store on average 2 times per week. I have recently started to purchase my prescriptions from CVS as well. Through 11/1/2020 I received e-mails from CVS on a daily basis. On 11/1/2020 I visited your store. I went to the register with an approximate $55.00 purchase. I had in hand $11.00 of...

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C
3:12 pm EDT

CVS Customer service.

Waited on the phone for 30 minutes to speak with a pharmacist.
Website does not help either. It is not descriptive enough to know if I am receiving my script or not. I receive medicines I am not out of. It is all over the place as far as bad customer service. Jeopardizing my health by incompetence, and not hiring enough people to handle customers. This has been going on far before Covid-19, so this is not an excuse you can you.

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A
1:31 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I called in the morning to check if they had my prescription ready. A lady told me it will be ready in an hour. It was 9:30 AM. I came around 12:00 PM at lunch to pick it up and they are telling me their system is down you have to pay cash. I finally was able to get 80 dollars and got 10 dollars change back. I asked for a receipt and they refused to give me...

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M
5:08 pm EDT

CVS Manager service

While shopping there today wednesday 10/28/2020. I had asked the girl tiffany about free batteries, that were a free item for me. Then jennifer said I might be able to look for you. As jennifer came back with a different brand, tiffany was very, very rude saying in a nasty way, I told her already that we didn't have the brand that we are giving away free. I know she had told me, but jennifer was double checking and had went out of her way to help me. You would think that tiffany being a manager would have done that and be a little more polite. We spend quite a bit of money at this location and do a lot I mean a lot of prescriptions at this store. The pharmacy people are absolutely the best. So are all of your other employees. But tiffany needs some more training.

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L
10:26 am EDT
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I am extremely unhappy with the pharmacy department. I just switched Pharmacy's last month because CVS offers delivery options and is closer to my house. However, one of my prescriptions was on back order from the manufacture, yet the Pharmacy staff was advising me to try other CVS's. I asked since it's with the same company could they call and find out...

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G
4:49 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was picking up a prescription for my elderly father at your Cvs in Olympia Fields, Illinois and your employee Mika is the most rudest inconsiderate person who refused to help me after another employee asked for her assistance Mika said "she was not dealing with assisting with the prescription that it was too much for her". How or why is there such a rude...

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D
3:51 pm EDT
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I called in two prescriptions yesterday, I was told they would be ready today 10/24/2020 at noon time. So went there about 3:20 pm, not ready. Why does they sytem say that when you can't produce the results. That store 180County Road Barrington, RI [protected]?? I have called a few times to the corporate office, long time on hold. If that pharmacy...

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D
10:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'am a 62 year old male that's had lung cancer twice and for the last 6 months I can not get my prescriptions from CVS because they are out of them. We have seven stores and still I run to rack store and none of them have it in stock. Unbelievable. The people in the stores also tell me a certain store has it and when I get there they don't. Is this bad management or what is going on.

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R
6:50 pm EDT

CVS Not receiving full prescription

I got 1 bottle of butorphanol and it's a 2 bottle prescription. They said they would put a rush order in. This was 9/5/20. I just called today 10/23/20 and they said the pharmacy they get it from was out. I got a new script from my doctor and had it sent to Walgreens. Received the prescription and a refill from the same company cvs deals with! I need help.

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T
11:35 am EDT

CVS Rapid covid testing

Run and run fast
Run and run fast. If you are considering doing a rapid covid test here. Don't. It is unsafe, they are popping people in every 15 minutes to test, the test alone takes 13 minutes. So if you think they are properly sanitizing between clients, there is no way. Only one person in the room doing the entire process, of calling you, you testing yourself, then she runs results, then calls you back, results aren't in before next person comes in. Ppe are not changed between clients unless they tested positive, which they won't know until you already walked in the door and sat down. They are going to increase the spread not prevent it. Greedy greedy greedy to bill your insurance company hundreds of dollars. If you walk in and get a 2 day test done, you get 30 minutes of their time. This is enough time to properly test you and decontaminate the area before next person comes in. How crazy is that? I guess there is no one to enforce standards when there are none.

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Ghost8531
Apr 27, 2022 8:37 pm EDT

Yup, at my CVS, women get tested, have to beg and fight for the right to a vaccine/booster if by some miracle a woman gets a vaccine/booster she is charged ALOT of money and men automatically get vaccines/boosters for FREE.

D
D
DonnaHabick
Lodi, US
Dec 28, 2020 12:35 pm EST

I was registered for a covid test at your rochelle Ave location in Rochelle Park NJ. My appointment was for 11 30 AM I got in line at 11:20 AM. It did not move. I call the pharmacy and it took 15 minutes for someone to answer the phone. The person on the phone said they are having problems with there system. I said i had an 11 30 AM it is now 11:45 and the line is not moving. She took my name and said yes you are registered and in the system you have to wait. There were 5 cars ahead of me. My son took me because I do not have a working vehicle. He can not spend the whole day because other people are not registered. I went to your site on Monday 12/22/20 and was treated very bad by your tech and the nurse np who should have told me when i was positive i was to go 2 days later to get a PCR test done. I was on the phone with the state on 12/28/20 the day of the Rochelle park incident and told me to lodge a complaint because I am a nurse. You give very bad service. Donna Habick RN

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S
2:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

2831 Maguire Road, Windermere FL 34786 - The Pharmacy refused to fill a Rx medication I take daily. No reason given. Never asked for my driver's license or anything. Just told me they could not sell me my medication. A few days ago they said the system would not take my ID because it was too early - probably by one day and I get this because it i...

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U
9:08 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I'm not the one to file a complaint, however I believe this will help improve your service, in which it will generate more customers. I called the pharmacy today and was on hold and at least 30minutes or longer. This has happen many times before. Really every time I call the pharmacy. I never got and answer so I just hung up. There have to be something...

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F
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Minute clinic televisit and customer service number

I scheduled a visit today with your telehealth. I was charged. I made the appointment online. I downloaded the app on my cell. I clicked on the link for my appointment and it didn't work. The pa called and said she would call me back and did not. I called your cs department and waited for 25 minutes, got no help and then, your csr hung up on me. I want my money back immediately.

I want to hear from someone ASAP.

Franchezka Cuza
[protected]@gmail.com
[protected]

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W
9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Based on CVS outrageous prices for prescription drugs, I tried to use GoodRX coupon instead of my insurance. After taking the coupon information from me and entering it into the system, I was told the price was actually higher with the coupon than my insurance. The coupon clearly stated that the price was much lower than my insurance cost, but the CVS store...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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