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CB Drug Store CVS
CVS

CVS review: Stop using cvs pharmacy and transfer your rx's

J
Author of the review
7:57 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

As a pharmacist for 30 years, I am writing this review from the perspective of a patient. I find the new system which does not allow you to speak with a member of the pharmacy staff to be very inefficient. You can only leave a message. And if someone calls you back asking for you to call them back, you still cannot get a live person and must leave a message. I will be transferring my prescriptions (7 which I fill monthly from my local CVS in Boston along with some which I fill in Peterborough, NH). This new system prevents direct access to pharmacy staff, which in my opinion, interferes with patient care. This can interfere with safe medication use and poses a risk to patient safety. I will be filing complaints with both the NH and MA boards of pharmacy. I will also encourage my communities to utilize other pharmacies within the area.

Recommendation: Transfer your prescriptions to another chain or support a community pharmacy.

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    May 11, 2026
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CVS is ranked 2 among 48 companies in the Drug Store category
#01 GoodRx GoodRx #02 CVS CVS #03 Pfizer Pfizer #04 Apollo Pharmacy Apollo Pharmacy #05 OptumRx OptumRx

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