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CVS

CVS review: Poor service

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Author of the review
11:09 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

On my Dashboard when I refill an RX and check the price it will give my one price, when I go to the store to pick it up it is a higher price. I ask the pharmacist his response was I have no control over pricing. This pharmacist is always very rude, will not do anything to help a customer. My last RX said $26.99, on pick up it was $33.09. It was filled by a different pharmacist yesterday, she had run it through on a different plan, but he refused to take the time to check it, i have been through this before several times, and running it through on the right plan is always cheaper. Being on SS alone it is hard to decide between meds and food, this makes it a lot harder. Also, they have a sign up and it is on your webpage for flu shots, also says walkins welcome. While picking up my RX this morning we asked him about both of us getting our flu shots, his reply was we had to have an appointment, he would make us one and call us on Sunday {this is Friday} to let us know when to come in and get it. We live out of town, things like this makes it very inconvenient for us. I have been using CVS for several years now but amat the point of going to a different pharmacy. This is at the point now that it is totally unacceptable to me.

Desired outcome: Prices on Dashboard should be prices charged. This pharmacist should have way more respect and consideration for his customers.

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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
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    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
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    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
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    Oct 29, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category